Global Interactive Kiosk Market Size was valued at USD 31.5 Billion in 2023. The Interactive Kiosk Market is projected to grow from USD 33.9 Billion in 2024 to USD 59.9 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 7.4% during the forecast period (2024 - 2032). Growing demand for ATMs and self-service kiosks in the retail, entertainment, and financial services industries are the key market drivers enhancing the market growth.
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review
The increasing need for controlled self-service kiosks from industries such as retail, entertainment, and BFSI, among others, is a key factor driving the interactive kiosk market CAGR. Major firms like as Samsung Electronics, Nexcom International Co. Ltd., NCR Corporation, and others are investing in advanced kiosks based on the Al platform by forming strategic alliances and partnering with others.
For instance, Comhear, Inc. announced a strategic relationship with ViaTouch Media in January 2018 to create Vicki (ViaTouch Intellishelf Cognitive Kinetic Interactions), an automated vending kiosk with artificial intelligence and robotics analytics capabilities. Diebold Nixdorf, an American financial and retail technology business, partnered with Mastercard Inc. in October 2018. This alliance aims to provide banking and retail customers with AllConnect Services, an interactive self-service kiosk.
In addition, the increased popularity of contactless payment technologies, combined with the need to cut processing times at multiple counters, is driving up demand for interactive kiosks, which prevent long lines while delivering operational efficiency. With a growing population and increased public awareness of banking services, demand for ATMs is developing rapidly. Large expenditures in this sector to create secure ATM-based self-service kiosk systems are helping to propel the market forward. According to Retail Banking Research, 4 million ATMs will be implemented globally by 2021, with Asia-Pacific accounting for 46% of the global total. As the number of ATMs increases around the world, so does the need for the market.
According to RBI data, India has 104,011 on-site ATMs in 2018, owing to significant population growth and post-recession digitisation. Furthermore, the convenience of executing all types of banking operations, such as check deposits, balance-sheet surveys, money transfers, money withdrawals, and much more, leads customers to prefer 24*7 service ATMs over coming to banks during specific hours. It also assisted the bank in lightening the workload of catering to so many customers and making the procedure run smoothly at the end. One of the primary elements fueling the growth of this market is the increasing trend of ABM use in banking and other industries.
Moreover, by limiting access to a large number of users, interactive kiosks can assist to lower the danger of disease spread in many settings. Self-serving is being used by many enterprises to reduce human-to-human interactions with most day-to-day tasks by replacing the interaction with a human-to-machine interface. Self-service technologies can assist combat COVID'19 in a variety of ways. Interactive kiosks remove the need for person-to-person contact, assist in retaining user confidence, and customized kiosks to prevent virus transmission and COVID'19 propagation. Self-service devices with temperature recognition systems located at the entrances to various stores/hotels assist in testing customers based on their body temperatures and allow those with normal temperature conditions to check in.
The Interactive Kiosk Market segmentation, based on Component includes Hardware, Software, and Service. In 2022, the hardware category led the market. Kiosk equipment such as displays, printers, and others are included in the hardware sector. Others includes enclosures, card readers, scanners, motion sensors, physical keyboards, touchpads, bill acceptors, and recyclers. System integrators and independent kiosk software developers create solutions to integrate and control different hardware components. Manufacturers combine software platforms with various hardware components to improve the usability of interactive kiosks.
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review
The Interactive Kiosk Market segmentation, based on Type, includes Self-Service Kiosks, Vending Kiosks, and Bank Kiosks. In 2022, the self-service kiosk segment generated the most income. Customers can make purchases utilizing self-service kiosk elements such as a touchscreen display without the intervention of a salesperson. Self-service checkout kiosks have the advantage of being easy to use and allowing customers to make their purchases without having to wait for a staff member to become available. Customers prefer using self-service checkout lanes to interacting with store workers.
The Interactive Kiosk Market segmentation, based on end-user, includes Media & Entertainment, Retail, and Healthcare. Throughout the projection period, the retail category retained the greatest share of the Interactive Kiosk market. The demand for retail kiosks is expanding because they provide information and market offerings to customers without requiring them to enter retail businesses. It also aids in drawing consumers' attention to in-store product details and promotional displays of goods and services. In contrast, the expansion of retail malls in emerging markets drives market growth.
By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. In 2022, North America will have the highest revenue share. Rising demand for computerized technology, as well as the presence of one of the most advanced populations, is driving revenue development in this region.
Further, the major countries studied in the market report are The US, Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review
Europe Interactive Kiosk Market accounts for the second-largest market share due to rising transportation demand are predicted to boost revenue growth in this region's market. Further, the German Interactive Kiosk Market held the largest market share, and the UK Interactive Kiosk Market was the fastest growing market in the European region
The Asia-Pacific Interactive Kiosk Market is expected to grow at the fastest CAGR from 2024 to 2032. This is due to the rise of organized retail, BFSI, tourism, and healthcare industries. Moreover, China’s Interactive Kiosk Market held the largest market share, and the IndianInteractive Kiosk Market was the fastest growing market in the Asia-Pacific region.
Leading market players are investing heavily in research and development in order to expand their product lines, which will help the Interactive Kiosk Market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their global footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, Interactive Kiosk industry must offer cost-effective items.
Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the global Interactive Kiosk industry to benefit clients and increase the market sector. In recent years, the Interactive Kiosk industry has offered some of the most significant advantages to medicine. Major players in the Interactive Kiosk Market, including KIOSK Information Systems Inc (US), Advantech Co Ltd (Taiwan), NCR Corporation (US), SlabbKiosks (US), Embross (Canada) and others, are attempting to increase market demand by investing in research and development operations.
NCR Corporation, formerly National Cash Register, is an American software, consulting, and technology firm that offers a variety of professional services and electronic products. Self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, and barcode scanners are all manufactured by the company. In 2022, Bed Bath & Beyond has signed a contract with NCR Corporation. The company's checkout strategy now incorporates cloud-enabled SCO. NCR's SCO solutions include operational benefits like as faster checkouts and advanced capabilities on a single powerful platform, as well as computer vision and shrink prevention solutions. Customers may now check out based on their choices, which reduces friction and wait times.
Samsung Group, or simply Samsung, is a global South Korean industrial group based in Samsung Town, Seoul, South Korea. It is the largest South Korean chaebol (business conglomerate) and consists of multiple related enterprises, the majority of which are united under the Samsung name. Samsung has the ninth greatest worldwide brand value. January 2023, Samsung Kiosk Windows 10 IoT Enterprise is a self-service display that incorporates a touch display, speaker, printer, scanner, and payment system. These kiosks will be available in Celeron i3, i5, and i7 processors and can be remotely administered via Samsung's MagicINFO service platform. The self-service terminals, which were previously exclusively accessible with Samsung's Tizen operating system, are primarily targeted for retail and quick-service restaurant applications.
Siemens AG (Germany)
Phoenix Kiosk Inc. (US)
KIOSK Information Systems Inc (US)
Advantech Co Ltd (Taiwan)
NCR Corporation (US)
SlabbKiosks (US)
Embross (Canada)
December 2023: An ceremony was held at The Station, which is the bus and train terminus for Ontario Northland. At this event, Tourism North Bay and its partners proudly announced the debut of four new digital kiosks. These kiosks have been strategically positioned at high-traffic tourist destinations across the city.
For the purpose of providing users with an interesting method to locate and learn about major tourist attractions and places of interest in the downtown and waterfront districts, Tourism North Bay cooperated on the design of these new interactive units. See More Graphics was responsible for wrapping these polished and branded kiosks, and Transform Interactive, a company that has a presence and relationship to ICAMP, was the one that built the interactive programming for these kiosks.
"This initiative was a part of the Tourism Recovery Fund project that was announced earlier this year," noted Tanya Bédard, the Executive Director of Tourism North Bay. "The project included enhancements to the website, the development of new products, and marketing that focused specifically on the Downtown and Waterfront district." "Thanks to the project partners and funding support from FEDNOR, these new digital kiosks will help to highlight popular tourist attractions and encourage the user to visit the city’s downtown core and waterfront area."
As part of the first phase, there are now fifteen areas of interest that are highlighted, and by the year 2025, other important locations and programming features will be introduced. The whole experience is made more enjoyable, engaging, instructive, and memorable for the user by the fact that each site of interest has a narrative and a dynamic 3D graphic that emerges when it is picked.
This endeavor was made possible by the Federal Economic Development Agency for Northern Ontario (FEDNOR), which shows its pride in its endorsement.
In November 2023, To facilitate better interaction with customers in November 2023, Advantech unveiled A Kazna assisted AI integration solution targeting customer engagement and advertisement activities.
In August 2023, a partnership was formed between NCR VOYIX Corporation and Autobooks Inc. which is a cloud-based accounting software provider. The partnership will also develop a seamless integration between Autobook’s payment processing software with NCR VOYIX’s payment processing platform NCR VOYIX Payments. With this, small businesses will have the ability to accept payments, manage finances and track sales all in a single solution.
In July 2023, Interactive kiosks for information about products, self-checkout and loyalty programs were deployed across a major retail chain as a result of the collaboration between Aila Technologies and the chain in July 2023.
In March 2023, GLORY LTD. signed a partnership agreement with QikServe (UK) which is a market leader in digital ordering and payment solutions for the restaurant business. This partnership is meant to change the restaurant industry sector as they aim to blend kiosk ordering and cash handling automation.
November 2022, Partteam & OEMKiosks, based in Portugal, has unveiled a new bathroom access management kiosk. Self-service WC (water closet) kiosks, which allow customers to pay for public restroom access, can be integrated with a turnstile system that displays whether or not admission is permitted. Customers can pay in either the men's or women's restroom, and they can pay with cash, notes, cards, or Contactless Payment options.
In February 2022, Diebold Nixdorf also revealed that in February 2022, CSOB, a major Czeck financial services group, was able to procure its ATM availability and downtime to nearly 100%, all the while decreasing its costs after utilizing DN AllConnectSM Managed Services to manage the entire fleet of its 1,025 self-service devices. All such functions like cash transactions, user interaction and other self-service elements are maintained by Diebold Nixdorf through their entire range of services provided to the organization, including fulfillment of all regulations and required security.
In January 2022, NCR VOYIX Corporation acquired LibertyX, which is a digital currency software company. LibertyX is a strong strategic fit for NCR as it strengthens the ability of NCR to quickly provide its customers with a complete digital currency solution that encompasses the capability of buying and selling cryptocurrencies, cross-border remittances and payment of goods and services through digital currency in various channels. The LibertyX software for done on ATMs, kiosks and POS systems.
Hardware
Software
Service
Self-Service Kiosks
Vending Kiosks
Bank Kiosks
Media & Entertainment
Retail
Healthcare
North America
US
Canada
Europe
Germany
France
UK
Italy
Spain
Rest of Europe
Asia-Pacific
China
Japan
India
Australia
South Korea
Australia
Rest of Asia-Pacific
Rest of the World
Middle East
Africa
Latin America
| Report Attribute/Metric | Details |
| Market Size 2023 | USD 31.5 Billion |
| Market Size 2024 | USD 33.9 Billion |
| Market Size 2032 | USD 59.9 Billion |
| Compound Annual Growth Rate (CAGR) | 7.4% (2024-2032) |
| Base Year | 2023 |
| Market Forecast Period | 2024-2032 |
| Historical Data | 2018- 2022 |
| Market Forecast Units | Value (USD Billion) |
| Report Coverage | Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends |
| Segments Covered | Component, Type, End-User and Region |
| Geographies Covered | North America, Europe, AsiaPacific, and the Rest of the World |
| Countries Covered | The US, Canada, German, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil |
| Key Companies Profiled | Siemens AG (Germany),Phoenix Kiosk Inc. (US), KIOSK Information Systems Inc (US),Advantech Co Ltd (Taiwan),NCR Corporation (US),SlabbKiosks (US),Embross (Canada) |
| Key Market Opportunities | These sophisticated solutions are likely to improve the user experience by making it smoother, faster, and more enjoyable. |
| Key Market Dynamics | Increased use of cashless vending machines, which attracts more customers. |
Interactive Kiosk Market Highlights:
Frequently Asked Questions (FAQ) :
The Interactive Kiosk Market size was valued at USD 31.5 Billion in 2023.
The global market is projected to grow at a CAGR of 7.4% during the forecast period, 2024-2032.
North America had the largest share in the global market
The key players in the market are KIOSK Information Systems Inc (US),Advantech Co Ltd (Taiwan),NCR Corporation (US),SlabbKiosks (US),Embross (Canada).
The hardware category dominated the market in 2022.
The retail had the largest share in the global market.
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Team Lead - Research she holds an experience of about 6+ years in market research and business consulting, working under the spectrum of information communication technology, telecommunications and semiconductor domains. aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.
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