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    Cloud Communication Platform Market

    ID: MRFR/ICT/2094-CR
    123 Pages
    Ankit Gupta
    April 2019

    Cloud Communication Platform Market Research Report: Information By Component (Solution [Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice Over Internet Protocol (VoIP), And Application Programming Interface (API)] And Service [Training and Consulting, Support and Maintenance, And Managed Services]), By Organization Size (Small and Medium-Sized Enterprise (SMEs) And Large Enterprise) – Market Forecast Till 2032.

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    Table of Contents

    Cloud Communication Platform Market Summary

    As per Market Research Future Analysis, the Cloud Communication Platform Market was valued at USD 16.17 Billion in 2023 and is projected to reach USD 82.21 Billion by 2032, growing at a CAGR of 19.80% from 2024 to 2032. The market is driven by the increasing adoption of cloud-based solutions, cost-effectiveness, and the rise of remote work, particularly among small and medium-sized enterprises (SMEs).

    Key Market Trends & Highlights

    Key trends driving the Cloud Communication Platform Market include cost savings, enhanced productivity, and the rise of mobile communication.

    • Market Size in 2023: USD 16.17 Billion
    • Projected Market Size by 2032: USD 82.21 Billion
    • CAGR from 2024 to 2032: 19.80%
    • Major Shareholder by Organization Size: SMEs

    Market Size & Forecast

    2023 Market Size USD 16.17 Billion
    2024 Market Size USD 19.38 Billion
    2032 Market Size USD 82.21 Billion
    CAGR (2024-2032) 19.80%

    Major Players

    Key companies include Mitel Networks Corporation, Nokia, Masergy, Vonage Holdings Corp., and Infobip.

    Cloud Communication Platform Market Trends

    Increased savings and workforce productivity drive market growth.

    Cloud communication solutions eliminate the requirement for expensive on-premises hardware, infrastructure, and maintenance expenditures. Instead of making upfront capital investments, companies can use cloud-based solutions that are often subscription-based or pay-as-you-go. A move to the cloud allows businesses to save money on hardware, software licenses, maintenance, and IT personnel. With cloud communication platforms' flexibility and scalability, businesses can easily adapt their communication infrastructure to meet their demands. Cloud systems allow businesses to adjust quickly, regardless of whether they need to add or remove users, raise or decrease capacity, or extend to new areas.

    This is possible without making significant hardware or infrastructure investments.

    Various communication channels, including voice, video, chat, and collaboration tools, are combined into one unified solution by cloud communication systems. Employee productivity and teamwork are increased due to communicating and working together more effectively across various platforms and places. Real-time collaboration is facilitated as features like instant messaging, presence information, file sharing, and video conferencing decrease communication barriers.

    The rapid adoption of cloud communication platforms by small and medium-sized businesses (SMEs) is a key factor driving the market's growth. SMEs are adopting cloud-based communication solutions for their company operations as they become more aware of their advantages. Greater emphasis has been placed on the increase of remote work and the necessity of seamless cooperation, particularly for SMEs. Platforms for cloud-based communications provide the tools and capabilities required to support remote work and let staff members collaborate successfully from any place.

    To improve efficiency and teamwork, distant teams may communicate and collaborate in real time via tools like video conferencing, instant messaging, file sharing, and virtual meeting rooms.

    SMEs can now access cutting-edge communication features and capabilities that were previously only accessible to larger businesses by implementing cloud communication solutions. These systems enable SMEs to improve client experiences, streamline communication procedures, and maintain market competitiveness by providing functions including call analytics, call routing, call recording, and voice transcription. Cloud communication solutions are the best option for SMEs because of their cost-effectiveness, scalability, ease of implementation, potential for remote collaboration, integration options, and competitive advantages. Small and medium-sized businesses are adopting cloud communication platforms at a rapid rate.

    Increased mobility and the expanding Bring Your Own Device (BYOD) trend are major factors driving the market for cloud communication platforms. For organizations, connecting and communicating efficiently when on the go is now essential, and cloud communication systems provide the required support and flexibility for mobile work environments. In recent years, the BYOD trend in which workers use their devices for work has become increasingly popular. Cloud communication solutions are well-suited for BYOD situations as they offer compatibility and support for a wide range of devices and operating systems.

    To access communication tools and collaborate with coworkers, employees can use their chosen devices, with which they are already accustomed, which boosts productivity and ease. Organizations prioritize mobility and embracing the BYOD culture, driving demand for cloud communication platforms.

    The ongoing evolution of digital communication technologies suggests that the Global Cloud Communication Platform Market is poised for substantial growth, driven by increasing demand for flexible and scalable communication solutions across various sectors.

    U.S. Department of Commerce

    Cloud Communication Platform Market Drivers

    Rising Demand for Remote Communication Solutions

    The Global Cloud Communication Platform Market Industry experiences a notable surge in demand for remote communication solutions. As organizations increasingly adopt hybrid work models, the need for seamless communication tools becomes paramount. This trend is evidenced by the projected market value of 19.4 USD Billion in 2024, reflecting a growing reliance on cloud-based platforms. Companies are seeking solutions that enhance collaboration and connectivity among remote teams, driving innovation in the sector. The integration of advanced features such as video conferencing, instant messaging, and file sharing within cloud communication platforms is likely to further propel market growth.

    Market Segment Insights

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    Regional Insights

    By region, the analysis offers market insights into North America, Asia Pacific, Europe, and the Rest of the World. The North American Cloud Communication Platform market is anticipated to lead the market throughout the forecast period. This growth is related to the growing use of cloud-based services and the presence of numerous cloud service providers in this area. The key factors driving this region's rapid development are the rise in unified communications demand and product differentiation among service providers.

    Further, the key countries considered in the market report are The US, Canada, German, France, the UK, Spain, Italy, China, Japan, India, South Korea, Brazil, and Australia.

    Figure 2: CLOUD COMMUNICATION PLATFORM MARKET SHARE BY REGION 2022 (USD Billion)

    CLOUD COMMUNICATION PLATFORM MARKET SHARE BY REGION

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    Europe Cloud Communication Platform market accounts for the second-highest market share. The development of technologies like artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) has benefitted the European industry for cloud communication platforms. By enabling functions like chatbots, speech recognition, sentiment analysis, and personalized messaging, these technologies improve communication capabilities. Further, the German Cloud Communication Platform market held the largest market share, and the UK Cloud Communication Platform market was the fastest-growing market in the European region.

    The Asia Pacific Cloud Communication Platform Market is expected to grow at the fastest CAGR from 2023 to 2032. A large percentage of the population in Asia Pacific uses mobile devices as their primary method of internet access. Platforms for cloud communications take advantage of this trend by providing mobile-friendly features and applications. The demand for mobile-centric communication solutions has grown further as a result of the expansion of the mobile workforce, notably in nations like China and India.

    Moreover, China’s Cloud Communication Platform market held the largest market share, and the Indian Cloud Communication Platform market was the fastest-growing market in the Asia Pacific region.

    Key Players and Competitive Insights

    The major market players are making significant R&D investments to diversify their product lines, driving the cloud communication platform market. Contracts, mergers and acquisitions, increased investments, and joint ventures with other businesses are just a few examples of how significant market advancements can appear. Important industrial corporations are also creating several programs to broaden their reach. Offering services at reasonable pricing is essential for the Cloud Communication Platform Company to develop and thrive in a challenging and competitive market.

    Local manufacturing to cut operational costs is one of the primary techniques businesses employ to satisfy clients and expand the Cloud Communication Platform market sector globally. The healthcare sector has recently benefited greatly from cloud communication platforms. Major corporations in the Cloud Communication Platform market, including Mitel Networks Corporation, Nokia, Masergy, Vonage Holdings Corp., and others, are trying to surge market demand by spending on research and development processes.

    Infobip, a leader in omnichannel interaction globally, powers a wide range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. In a quick, safe, and dependable manner, Infobip assists its clients and partners in overcoming the challenges posed by consumer communications complexity, expanding their business, and improving the customer experience. The core of Infobip's work is high-quality engineering. The best engineering talent available must be hired, developed, and retained by Infobip in order to build excellent client solutions at the cutting edge of innovation.

    With more than 3,700 professionals and 70+ offices on six continents, Infobip has developed over the last 15 years into an engineering powerhouse with the mission of revolutionizing communication. In October 2022, Infobip, a cloud communication platform and omnichannel engagement provider, created a chatbot for Uber that is driven by artificial intelligence. The chatbot offers a first-of-its-kind booking experience by enabling users to schedule rides through WhatsApp.

    The company Mitel Networks Corp. offers services and products for collaboration as well as communications. It provides cloud solutions such as unified communications as a service, public, private, and hybrid cloud communications, as well as cloud-based phone and network service. Mitel offers a range of communication products, including wireless gadgets, digital, DECT, and analog phones. Healthcare, field services, manufacturing, hospitality, retail, education, sports, and entertainment are among the industries it offers a variety of solutions. The business operates in Canada, the US, Australia, Belgium, France, Germany, the Netherlands, Spain, Sweden, and Switzerland.

    Kanata, Ontario, Canada, serves as the headquarters of Mitel. In March 2022, Mitel introduced the availability of subscription-based solutions for all of its flagship platforms, including the MiVoice Business, MiVoice 5000, MiVoice Office 400, and MiVoice MX-ONE. These subscription-based business models are anticipated to enable customers to take advantage of the most recent cloud-based technologies while quickly adapting to shifting market demands and expectations.

    Key Companies in the Cloud Communication Platform Market market include

    Industry Developments

    October 2022: Infobip, a cloud communication platform and omnichannel engagement provider, created a chatbot for Uber that is driven by artificial intelligence. The chatbot offers a first-of-its-kind booking experience by enabling users to schedule rides through WhatsApp.

    March 2022: Mitel introduced the availability of subscription-based solutions for all of its flagship platforms, including the MiVoice Business, MiVoice 5000, MiVoice Office 400, and MiVoice MX-ONE. These subscription-based business models are anticipated to enable customers to take advantage of the most recent cloud-based technologies while quickly adapting to shifting market demands and expectations.

    Future Outlook

    Cloud Communication Platform Market Future Outlook

    The Cloud Communication Platform Market is projected to grow at a 19.8% CAGR from 2024 to 2035, driven by increasing demand for remote collaboration, AI integration, and enhanced customer engagement solutions.

    New opportunities lie in:

    • Develop AI-driven analytics tools for real-time communication insights.
    • Expand offerings in vertical-specific solutions for healthcare and finance.
    • Leverage partnerships with telecom providers to enhance service delivery.

    By 2035, the Cloud Communication Platform Market is expected to be a cornerstone of global digital transformation.

    Market Segmentation

    Cloud Communication Platform Regional Outlook

    Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
    • Rest of Asia-Pacific

    Cloud Communication Platform Vertical Outlook

    • Banking, Financial Services, and Insurance
    • Healthcare
    • Telecommunication and Information Technology Enabled Service (ITES)
    • Government
    • Retail
    • Travel and Hospitality
    • Education
    • Manufacturing
    • Others

    Cloud Communication Platform Component Outlook

    Solution
    • Unified Communication and Collaboration (UCC/UCaaS)
    • Web Real-Time Communication (WebRTC)
    • Interactive Voice Response (IVR)
    • Voice Over Internet Protocol (VoIP)
    • Application Programming Interface (API)

    Cloud Communication Platform Organization Size Outlook

    • Small and Medium-Sized Enterprise (SMEs)
    • Large Enterprise

    Report Scope

    Attribute/Metric Details
    Market Size 2023 USD 16.17 Billion
    Market Size 2024 USD 19.38 Billion
    Market Size 2032 USD 82.21 Billion
    Compound Annual Growth Rate (CAGR) 19.80% (2024-2032)
    Base Year 2023
    Market Forecast Period 2024-2032
    Historical Data 2018- 2022
    Market Forecast Units Value (USD Billion)
    Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
    Segments Covered Component, Organization Size, Vertical, and Region
    Geographies Covered North America, Asia Pacific, Europe, and the Rest of the World
    Countries Covered The US, Canada, France, German, UK, Italy, Spain, Japan, China, India, Australia, South Korea, and Brazil
    Key Companies Profiled Mitel Networks Corporation, Nokia, Masergy, Vonage Holdings Corp., NetFortris, Avaya Inc., Telestax, West Corporation., Twilio Inc., and Cisco Systems Inc.
    Key Market Opportunities Increased savings and workforce productivity
    Key Market Dynamics An increase in the use of cloud-based solutions and the affordability of cloud communication platform solutions

    Market Highlights

    Author
    Ankit Gupta
    Senior Research Analyst

    Ankit Gupta is an analyst in market research industry in ICT and SEMI industry. With post-graduation in "Telecom and Marketing Management" and graduation in "Electronics and Telecommunication" vertical he is well versed with recent development in ICT industry as a whole. Having worked on more than 150+ reports including consultation for fortune 500 companies such as Microsoft and Rio Tinto in identifying solutions with respect to business problems his opinions are inclined towards mixture of technical and managerial aspects.

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    FAQs

    How much is the Cloud Communication Platform market?

    The Cloud Communication Platform market size was valued at USD 16.17 Billion in 2023.

    What is the growth rate of the Cloud Communication Platform market?

    The market is projected to grow at a CAGR of 19.80% during the forecast period, 2023-2032.

    Which region held the largest market share in the Cloud Communication Platform market?

    North America had the largest share of the market.

    Who are the key players in the Cloud Communication Platform market?

    The key players in the market are Mitel Networks Corporation, Nokia, Masergy, Vonage Holdings Corp., NetFortris, Avaya Inc., Telestax, West Corporation., Twilio Inc., and Cisco Systems Inc.

    Which Component led the Cloud Communication Platform market?

    The Solution category dominated the market in 2022.

    Which Vertical had the largest market share in the Cloud Communication Platform market?

    Banking, Financial Services, and Insurance had the largest share of the market.

    1. '1 Executive Summary
    2. Market Introduction
    3. Definition 16
      1. Scope Of The Study 16
      2. List Of Assumptions
      3. Market Structure 17
    4. Market Insights
    5. Research Methodology
      1. Research Process 23
    6. Forecast Model 27
    7. Market Dynamics
      1. Overview 29
      2. Drivers 30
        1. Increasing Demand For BYOD 30
    8. Growing Inclination Of Organization To Provide Flexible Work Options 30
      1. Improved Productivity 30
        1. Low Cost Of Maintenance And
    9. Support 30
      1. Transparency Of Communication 30
      2. Opportunity
        1. Application To Person Communication 31
      3. Restraint
        1. Security And Privacy Concerns 31
    10. Market Factor Analysis
      1. Value Chain Analysis 34
      2. Porter’s Five
    11. Force Model 35
      1. Threat Of New Entrants 35
        1. Bargaining
    12. Power Of Suppliers 36
      1. Threat Of Substitutes 36
    13. Bargaining Power Of Buyers 36
      1. Competitive Rivalry 36
    14. Global Cloud Communication Platform Market, By Component
      1. Solution
        1. Unified Communication And Collaboration (UCC/UCaaS) 38
    15. Voice Response (IVR) 38
      1. Voice Over Internet Protocol (VoIP) 38
        1. Application Programming Interface (API) 38
        2. Service
    16. Maintenance 39
      1. Managed Services 39
    17. Global Cloud
    18. Communication Platform Market, By Organization Size
      1. Overview 44
        1. Small And Medium-Sized Enterprise (SMEs) 44
        2. Large
    19. Enterprise 44
    20. Global Cloud Communication Platform Market, By Vertical
      1. Overview 47
        1. Banking, Financial Services, And Insurance
        2. Healthcare 47
        3. Telecommunication And Information
    21. Technology Enabled Service (ITES) 47
      1. Government 47
    22. Retail 47
      1. Travel And Hospitality 48
        1. Education
        2. Manufacturing 48
        3. Others 48
    23. Cloud
    24. Communication Platform Market, By Region
      1. Overview 51
    25. North America 52
      1. US 56
        1. Canada 59
    26. Mexico 61
      1. Europe 64
        1. UK 68
        2. Rest
    27. Of Europe 71
      1. Germany 73
        1. France 75
    28. Asia-Pacific 78
      1. China 82
        1. Japan 85
    29. India 87
      1. Rest Of Asia-Pacific 90
      2. Rest Of The World
        1. Middle East & Africa 97
        2. South America
    30. Competitive Landscape
      1. Competitive Scenario 104
    31. Company Profiles
      1. Cisco Systems, Inc 107
    32. Company Overview 107
      1. Financial Overview 107
    33. Products/Services/Solutions/ Application Areas Offered 108
      1. Key
    34. Developments. 108
      1. SWOT Analysis 108
        1. Key Strategies
      2. Twilio Inc. 109
        1. Company Overview 109
        2. Financial Overview 109
        3. Products/Services/Solutions/Applications
    35. Areas Offered 110
      1. Key Developments 110
        1. SWOT
    36. Analysis 110
      1. Key Strategies 110
      2. West Corporation
        1. Company Overview 111
        2. Products/Services/Solutions/Applications
    37. Areas Offered 111
      1. Key Developments 111
        1. Key Strategies
      2. Telestax 112
        1. Company Overview 112
        2. Products/Services/Solutions/Application Areas Offered 112
    38. Key Developments 112
      1. Key Strategies 112
      2. Avaya
    39. Inc. 113
      1. Company Overview 113
        1. Financial Revenue
        2. Products/Services/Solutions Offered 114
    40. SWOT Analysis 114
      1. Key Strategies 114
      2. NetFortris
        1. Company Overview 115
        2. Products/Services/Solutions
    41. Offered 115
      1. Key Developments 115
        1. Key Strategies
      2. Vonage Holdings Corp. 116
        1. Company Overview
        2. Financial Revenue 116
        3. Products/Services/Solutions
    42. Offered 117
      1. Key Developments 117
        1. SWOT Analysis
        2. Key Strategies 117
      2. Masergy 118
    43. Company Overview 118
      1. Products/Services/Solutions Offered 118
        1. Key Developments 118
        2. Key Strategies 118
      2. Nokia 119
        1. Company Overview 119
        2. Financial
    44. Revenue 119
      1. Products/Services/Solutions Offered 120
    45. Key Developments 120
      1. SWOT Analysis 120
        1. Key Strategies
      2. Mitel Networks Corporation 121
        1. Company Overview
        2. Financial Overview 121
        3. Products/Services/Solutions
    46. Offered 122
      1. Key Developments 122
        1. SWOT Analysis
        2. Key Strategies 122
    47. List Of
    48. –2027 (USD MILLION) 40
    49. MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 41
    50. CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION)
    51. SIZE, 2020–2027 (USD MILLION) 45
    52. PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 49
    53. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY REGION, 2020–2027 (USD MILLION)
    54. –2027 (USD MILLION) 52
    55. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 53
    56. NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027
    57. (USD MILLION) 53
    58. MARKET, BY SERVICES, 2020–2027 (USD MILLION) 54
    59. AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD
    60. MILLION) 55
    61. BY VERTICAL, 2020–2027 (USD MILLION) 56
    62. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 56
    63. US: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION)
    64. (USD MILLION) 57
    65. ORGANIZATION SIZE, 2020–2027 (USD MILLION) 58
    66. COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 58
    67. (USD MILLION) 59
    68. BY SOLUTION, 2020–2027 (USD MILLION) 59
    69. COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 60
    70. –2027 (USD MILLION) 60
    71. PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 61
    72. MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD
    73. MILLION) 61
    74. SOLUTION, 2020–2027 (USD MILLION) 62
    75. PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 62
    76. MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027
    77. (USD MILLION) 63
    78. BY VERTICAL, 2020–2027 (USD MILLION) 63
    79. COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 64
    80. (USD MILLION) 65
    81. BY SOLUTION, 2020–2027 (USD MILLION) 65
    82. COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 66
    83. (USD MILLION) 67
    84. BY VERTICAL, 2020–2027 (USD MILLION) 68
    85. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 68
    86. UK: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION)
    87. (USD MILLION) 69
    88. ORGANIZATION SIZE, 2020–2027 (USD MILLION) 70
    89. COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 70
    90. –2027 (USD MILLION) 71
    91. PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 71
    92. REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027
    93. (USD MILLION) 72
    94. MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 72
    95. REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027
    96. (USD MILLION) 73
    97. BY COMPONENT, 2020–2027 (USD MILLION) 73
    98. COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 74
    99. (USD MILLION) 74
    100. BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 74
    101. CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)
    102. –2027 (USD MILLION) 76
    103. PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 76
    104. FRANCE: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD
    105. MILLION) 76
    106. ORGANIZATION SIZE, 2020–2027 (USD MILLION) 77
    107. CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)
    108. –2027 (USD MILLION) 78
    109. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 79
    110. ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027
    111. (USD MILLION) 79
    112. MARKET, BY SERVICES, 2020–2027 (USD MILLION) 80
    113. CLOUD COMMUNICATION PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)
    114. –2027 (USD MILLION) 81
    115. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 82
    116. CHINA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD
    117. MILLION) 82
    118. –2027 (USD MILLION) 84
    119. PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 84
    120. (USD MILLION) 85
    121. BY COMPONENT, 2020–2027 (USD MILLION) 85
    122. COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 86
    123. (USD MILLION) 86
    124. BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 86
    125. CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)
    126. –2027 (USD MILLION) 88
    127. PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 88
    128. INDIA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD
    129. MILLION) 88
    130. SIZE, 2020–2027 (USD MILLION) 89
    131. PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 89
    132. REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027
    133. (USD MILLION) 90
    134. MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 90
    135. ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027
    136. (USD MILLION) 91
    137. MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 91
    138. REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027
    139. (USD MILLION) 92
    140. MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 93
    141. THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD
    142. MILLION) 94
    143. MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 94
    144. THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD
    145. MILLION) 95
    146. MARKET, BY APPLICATION, 2020–2027 (USD MILLION) 96
    147. OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027
    148. (USD MILLION) 97
    149. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 97
    150. MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027
    151. (USD MILLION) 98
    152. PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 98
    153. MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION
    154. SIZE, 2020–2027 (USD MILLION) 99
    155. CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)
    156. –2027 (USD MILLION) 100
    157. PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 100
    158. SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027
    159. (USD MILLION) 101
    160. MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 101
    161. SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027
    162. (USD MILLION) 102
    163. List Of Figures
    164. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET: MARKET STRUCTURE 17
    165. GLOBAL MARKET SIZE & MARKET SHARE BY REGION/COUNTRY (2020 VS 2027) 19
    166. (2020 VS 2027) 20
    167. SHARE BY COUNTRY (2020 VS 2027) 21
    168. APPROACH 26
    169. IMPACT ANALYSIS 32
    170. PLATFORM MARKET 34
    171. CLOUD COMMUNICATION PLATFORM MARKET 35
    172. PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 40
    173. GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD
    174. MILLION) 41
    175. SERVICES, 2020–2027 (USD MILLION) 42
    176. PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 44
    177. (USD MILLION) 48
    178. BY REGION, 2020–2027 (USD MILLION) 51
    179. CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 52
    180. –2027 (USD MILLION) 53
    181. PLATFORM MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION) 54
    182. (USD MILLION) 55
    183. BY COUNTRY, 2020–2027 (USD MILLION) 64
    184. COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 65
    185. –2027 (USD MILLION) 66
    186. PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 67
    187. ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027
    188. (USD MILLION) 78
    189. MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 79
    190. CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION)
    191. –2027 (USD MILLION) 81
    192. PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 93
    193. REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027
    194. (USD MILLION) 94
    195. MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION) 95
    196. REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027
    197. (USD MILLION) 96

    Cloud Communication Platform Market Segmentation

    Cloud Communication Platform Component Outlook (USD Billion, 2018-2032)

    • Solution

      • Unified Communication and Collaboration (UCC/UCaaS)
      • Web Real-Time Communication (WebRTC)
      • Interactive Voice Response (IVR)
      • Voice Over Internet Protocol (VoIP)
      • Application Programming Interface (API)

    • Service

      • Training and Consulting
      • Support and Maintenance
      • Managed Services

    Cloud Communication Platform Organization Size Outlook (USD Billion, 2018-2032)

    • Small and Medium-Sized Enterprise (SMEs)
    • Large Enterprise

    Cloud Communication Platform Vertical Outlook (USD Billion, 2018-2032)

    • Banking, Financial Services, and Insurance
    • Healthcare
    • Telecommunication and Information Technology Enabled Service (ITES)
    • Government
    • Retail
    • Travel and Hospitality
    • Education
    • Manufacturing
    • Others

    Cloud Communication Platform Regional Outlook (USD Billion, 2018-2032)

    • North America Outlook (USD Billion, 2018-2032)

      • North America Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • North America Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • North America Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • US Outlook (USD Billion, 2018-2032)

      • US Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • US Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • US Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • CANADA Outlook (USD Billion, 2018-2032)

      • CANADA Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • CANADA Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • CANADA Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

    • Europe Outlook (USD Billion, 2018-2032)

      • Europe Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Europe Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Europe Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Germany Outlook (USD Billion, 2018-2032)

      • Germany Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Germany Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Germany Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • France Outlook (USD Billion, 2018-2032)

      • France Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • France Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • France Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • UK Outlook (USD Billion, 2018-2032)

      • UK Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • UK Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • UK Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • ITALY Outlook (USD Billion, 2018-2032)

      • ITALY Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • ITALY Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • ITALY Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • SPAIN Outlook (USD Billion, 2018-2032)

      • Spain Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Spain Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Spain Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Rest Of Europe Outlook (USD Billion, 2018-2032)

      • Rest Of Europe Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • REST OF EUROPE Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • REST OF EUROPE Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

    • Asia-Pacific Outlook (USD Billion, 2018-2032)

      • Asia-Pacific Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Asia-Pacific Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Asia-Pacific Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • China Outlook (USD Billion, 2018-2032)

      • China Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • China Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • China Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Japan Outlook (USD Billion, 2018-2032)

      • Japan Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Japan Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Japan Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • India Outlook (USD Billion, 2018-2032)

      • India Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • India Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • India Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Australia Outlook (USD Billion, 2018-2032)

      • Australia Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Australia Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Australia Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Rest of Asia-Pacific Outlook (USD Billion, 2018-2032)

      • Rest of Asia-Pacific Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Rest of Asia-Pacific Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Rest of Asia-Pacific Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

    • Rest of the World Outlook (USD Billion, 2018-2032)

      • Rest of the World Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Rest of the World Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Rest of the World Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Middle East Outlook (USD Billion, 2018-2032)

      • Middle East Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Middle East Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Middle East Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Africa Outlook (USD Billion, 2018-2032)

      • Africa Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Africa Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Africa Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others

      • Latin America Outlook (USD Billion, 2018-2032)

      • Latin America Cloud Communication Platform by Component

        • Solution

          • Unified Communication and Collaboration (UCC/UCaaS)
          • Web Real-Time Communication (WebRTC)
          • Interactive Voice Response (IVR)
          • Voice Over Internet Protocol (VoIP)
          • Application Programming Interface (API)

        • Service

          • Training and Consulting
          • Support and Maintenance
          • Managed Services
      • Latin America Cloud Communication Platform by Organization Size
        • Small and Medium-Sized Enterprise (SMEs)
        • Large Enterprise
      • Latin America Cloud Communication Platform by Vertical
        • Banking, Financial Services, and Insurance
        • Healthcare
        • Telecommunication and Information Technology Enabled Service (ITES)
        • Government
        • Retail
        • Travel and Hospitality
        • Education
        • Manufacturing
        • Others
    Cloud Communication Platform Market Research Report- Forecast till 2032 Infographic
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