×
Request Free Sample ×
Healthcare BPO Market Research Report - Forecast till 2035 Infographic

Kindly complete the form below to receive a free sample of this Report

* Please use a valid business email

Leading companies partner with us for data-driven Insights

clients tt-cursor
Hero Background

Healthcare BPO Market

ID: MRFR/HS/0827-CR
208 Pages
Rahul Gotadki
January 2025

Healthcare BPO Market Research Report: Size, Share, Trend Analysis by Payer Services (Claims Management Services [Claims Adjudication Services, Claims Settlement Services, Information Management Services, Claims Repricing, Claims Investigation Services, Claims Indexing Services, Fraud Detection and Management], Integrated Front Office and Back Office Operations, Member Management, Product Development and Business Acquisition Services, Provider Management Services, Care Management, Billing and Accounts Management Services,), Provider Services (Revenue Cycle Management, Patient Enrolment, Patient Care (Medical Transcription and Device Monitoring), and Others), and Pharmaceutical Services (Research & Development, Manufacturing, Non-Clinical Services [Supply Chain Management & Logistics and Sales and Marketing Services],) and by Region - Growth Outlook & Industry Forecast 2025 To 2035

Share:
Download PDF ×

We do not share your information with anyone. However, we may send you emails based on your report interest from time to time. You may contact us at any time to opt-out.

Healthcare BPO Market Infographic
Purchase Options
Compare License
Summary Table of Contents Segmentation Download PDF

Healthcare BPO Market Summary

As per Market Research Future analysis, the Healthcare BPO Market Size was estimated at 407.91 USD Billion in 2024. The Healthcare BPO industry is projected to grow from 441.44 USD Billion in 2025 to 972.65 USD Billion by 2035, exhibiting a compound annual growth rate (CAGR) of 8.22% during the forecast period 2025 - 2035.

Key Market Trends & Highlights

The Healthcare BPO Market is experiencing a transformative shift driven by technological advancements and a focus on patient-centric services.

  • Technological integration is reshaping service delivery in the Healthcare BPO Market, particularly in North America.
  • The emphasis on compliance and regulation is becoming increasingly critical as healthcare systems evolve in the Asia-Pacific region.
  • Patient-centric services are gaining traction, especially within the fastest-growing Care Management Solutions segment.
  • Rising demand for cost efficiency and enhanced patient experience are key drivers propelling growth in both Payer Services and Claims Management segments.

Market Size & Forecast

2024 Market Size 407.91 (USD Billion)
2035 Market Size 972.65 (USD Billion)
CAGR (2025 - 2035) 8.22%

Major Players

Cognizant Technology Solutions (US), TCS (Tata Consultancy Services) (IN), Accenture (IE), Genpact (US), Wipro (IN), HCL Technologies (IN), Infosys (IN), Concentrix (US), Teleperformance (FR)

Our Impact
Enabled $4.3B Revenue Impact for Fortune 500 and Leading Multinationals
Partnering with 2000+ Global Organizations Each Year
30K+ Citations by Top-Tier Firms in the Industry

Healthcare BPO Market Trends

The Healthcare BPO Market is currently experiencing a transformative phase, driven by the increasing demand for cost-effective solutions and enhanced operational efficiency. Organizations are increasingly healthcare BPO outsourcing non-core functions such as billing, coding, and customer service to specialized providers. This shift allows healthcare entities to focus on their primary mission of delivering quality patient care while simultaneously reducing overhead costs. Furthermore, advancements in technology, particularly in data analytics and artificial intelligence, are reshaping the landscape, enabling more streamlined processes and improved decision-making capabilities. In addition, regulatory changes and the need for compliance are compelling healthcare organizations to seek external expertise. Healthcare BPO outsourcing partners are often better equipped to navigate the complex regulatory environment, ensuring adherence to standards and reducing the risk of penalties. As the Healthcare BPO Market evolves, it appears poised for continued growth, with an emphasis on innovation and strategic partnerships. The integration of digital solutions and a focus on patient-centric services may further enhance the value proposition of healthcare BPO outsourcing in this sector.

Technological Integration

The integration of advanced technologies such as artificial intelligence and machine learning is becoming increasingly prevalent in the Healthcare BPO Market. These innovations facilitate improved data management, enhance operational efficiency, and enable predictive analytics, which can lead to better patient outcomes.

Focus on Compliance and Regulation

As regulatory frameworks become more complex, healthcare organizations are prioritizing compliance. Outsourcing partners are often more adept at managing these challenges, providing expertise that helps healthcare providers navigate the intricacies of regulations and avoid potential pitfalls.

Patient-Centric Services

There is a growing emphasis on patient-centric healthcare BPO services within the BPO in healthcare Market. Organizations are increasingly seeking to enhance patient engagement solution and satisfaction through tailored outsourcing solutions that address individual needs and preferences.

Healthcare BPO Market Drivers

Rising Demand for Cost Efficiency

The Healthcare BPO Market is experiencing a notable surge in demand for cost efficiency among healthcare providers. As healthcare organizations strive to reduce operational costs while maintaining quality services, outsourcing non-core functions has become increasingly attractive. Reports indicate that healthcare providers can save up to 30% on operational costs by leveraging BPO services. This trend is particularly pronounced in administrative tasks such as billing, coding, and claims processing, where specialized BPO firms can offer expertise and technology that streamline processes. Consequently, the Healthcare BPO Market is likely to expand as more organizations recognize the financial benefits of outsourcing, thereby driving growth and innovation in the sector.

Focus on Enhanced Patient Experience

The emphasis on enhanced patient experience is becoming a critical driver in the Healthcare BPO Market. As patients increasingly demand personalized and efficient services, healthcare providers are turning to BPO solutions to improve service delivery. Outsourcing functions such as appointment scheduling, telehealth services, and patient follow-ups allows healthcare organizations to focus on core competencies while ensuring a seamless patient experience. The market for patient engagement solutions is projected to grow significantly, indicating a shift towards more patient-centric care models. This focus on patient experience is likely to propel the Healthcare BPO Market forward, as organizations seek to meet evolving patient expectations.

Growing Global Healthcare Expenditure

The growing The Healthcare BPO Industry. As countries allocate more resources to healthcare, the demand for efficient service delivery and operational support increases. According to recent estimates, global healthcare spending is expected to reach USD 10 trillion by 2025, creating a substantial market for BPO services. This increase in expenditure is prompting healthcare organizations to seek outsourcing solutions that can help manage costs while improving service quality. Consequently, the Healthcare BPO Market is poised for growth as organizations look to capitalize on the rising healthcare budgets and the need for efficient operational strategies.

Technological Advancements in Healthcare

Technological advancements are playing a pivotal role in shaping the Healthcare BPO Market. The integration of artificial intelligence, machine learning, and data analytics into BPO services is enhancing operational efficiency and improving patient outcomes. For instance, AI-driven tools can automate routine tasks, allowing healthcare providers to focus on patient care. Moreover, The Healthcare BPO Market is projected to reach USD 50 billion by 2026, indicating a growing reliance on data-driven decision-making. As technology continues to evolve, the Healthcare BPO Market is expected to adapt, offering more sophisticated solutions that cater to the needs of healthcare organizations, thus fostering further growth.

Increased Regulatory Compliance Requirements

The Healthcare BPO Market is significantly influenced by the increasing regulatory compliance requirements imposed on healthcare organizations. With the rise of stringent regulations aimed at protecting patient data and ensuring quality care, healthcare providers are compelled to seek external expertise to navigate these complexities. BPO firms specializing in compliance can help organizations adhere to regulations such as HIPAA and GDPR, thereby mitigating risks associated with non-compliance. This trend is likely to drive demand for BPO services, as healthcare organizations prioritize compliance and risk management, ultimately contributing to the growth of the Healthcare BPO Market.

Market Segment Insights

By Service: Payer Services (Largest) vs. Provider Services (Fastest-Growing)

In the Healthcare BPO Market, the service segment is primarily composed of Payer Services, Provider Services, and Pharmaceutical Services. Among these, Payer Services holds the largest market share, driven by the increasing demand for efficient claims management and customer service solutions. Provider Services, while currently smaller in market share, exhibits significant potential for growth, owing to the rising need for administrative support and technology solutions in BPO in healthcare facilities. Pharmaceutical Services also contribute to the segment, focusing on drug development support and regulatory compliance, but lag behind in market share and growth dynamics.
Payer Services: Dominant vs. Provider Services: Emerging
Payer Services have established themselves as the dominant force in the Healthcare BPO Market, primarily due to their critical role in managing health insurance BPO claims and patient data. These services are essential for insurance companies looking to streamline operations and enhance customer satisfaction. On the other hand, Provider Services are emerging as a key player, rapidly gaining traction as hospitals and clinics increasingly outsource administrative tasks, aiming to optimize efficiencies and reduce costs. These services cater to a variety of needs, including billing, coding, and patient outreach, making them attractive as the BPO in healthcare landscape transforms and demands more integrated service solutions.

Payer Services: Dominant vs. Provider Services: Emerging

Payer Services have established themselves as the dominant force in the Healthcare BPO Market, primarily due to their critical role in managing health insurance claims and patient data. These services are essential for insurance companies looking to streamline operations and enhance customer satisfaction. On the other hand, Provider Services are emerging as a key player, rapidly gaining traction as hospitals and clinics increasingly outsource administrative tasks, aiming to optimize efficiencies and reduce costs. These services cater to a variety of needs, including billing, coding, and patient outreach, making them attractive as the healthcare landscape transforms and demands more integrated service solutions.

By Payer Services: Claims Management (Largest) vs. Care Management Solutions (Fastest-Growing)

The Healthcare BPO Market's Payer Services segment is a dynamic sector with a broad distribution of market share among various values. Claims Management holds the largest share, reflecting its critical role in healthcare operations, where efficiency and accuracy are paramount. Integrated Front-End Services and Back-Office Operations, along with Member Management and Provider Management Services, also contribute significantly, but do not match the dominance of Claims Management. Each segment value brings unique strengths, catering to different facets of healthcare administration and management. In terms of growth trends, Care Management Solutions is emerging rapidly, driven by an increasing emphasis on patient-centered care and chronic disease management. The growing adoption of technology, such as telehealth and innovative care models, is further bolstering its growth. Furthermore, the rise in healthcare expenditures and the need for organizations to streamline processes and improve patient outcomes are propelling overall demand within the Payer Services segment. These factors are reshaping the Healthcare BPO Market landscape, encouraging investment in advanced solutions to enhance efficiency and effectiveness in service delivery.

Claims Management (Dominant) vs. Care Management Solutions (Emerging)

Claims Management has established itself as the dominant player within the Payer Services segment due to its foundational role in ensuring that claims are processed accurately and efficiently, minimizing errors and delays. It is characterized by adherence to regulatory requirements and the constant updating of practices to meet industry standards. On the other hand, Care Management Solutions represent an emerging dynamic in the Healthcare BPO Market, focusing on proactive patient engagement and management of care pathways to enhance health outcomes. This solution leverages data analytics and integrated health technologies to offer personalized care, reflecting the shift towards more holistic approaches to health management. As healthcare organizations adopt more comprehensive strategies that emphasize preventive care and chronic disease management, Care Management Solutions are gaining traction and becoming increasingly integral to overall Payer Services.

By Claims Management: Claims Adjudication Services (Largest) vs. Claims Investigation Services (Fastest-Growing)

The Claims Management segment in the Healthcare BPO Market showcases a diverse array of services, with Claims Adjudication Services holding the largest market share. This service dominates due to its essential role in processing and verifying claims for accuracy and adherence to regulations. In contrast, Claims Investigation Services have emerged as the fastest-growing segment, driven by increasing instances of healthcare fraud and the need for robust checking mechanisms that ensure compliance and transparency in claims handling.

Claims Adjudication Services (Dominant) vs. Claims Investigation Services (Emerging)

Claims Adjudication Services are critical in the Healthcare BPO Market, serving as the backbone for the claims processing ecosystem. This segment's dominance stems from its comprehensive approach to verifying claims against payer policies and provider contracts, ensuring timely payments. In contrast, Claims Investigation Services are rapidly emerging due to the heightened focus on fraud detection. These healthcare BPO services leverage advanced analytics and investigative techniques to minimize losses from fraudulent claims, catering to the growing demand for security in healthcare transactions. The integration of technology is pivotal in this evolution, enabling real-time adjustments and insights that keep these healthcare BPO services relevant in an ever-changing landscape.

By Provider Services: Revenue Cycle Management (Largest) vs. Patient Care (Fastest-Growing)

In the Healthcare BPO Market, the Provider Services segment showcases a diverse landscape, with Revenue Cycle Management dominating the market share. This segment improves the financial performance of healthcare providers by managing their billing and collections more efficiently. Patient Enrollment also contributes significantly, supporting the onboarding of new patients. Meanwhile, ancillary services termed 'Others' play a minor, yet essential, role in overall service delivery by covering niche areas that require medical product outsourcing.

Patient Enrollment (Dominant) vs. Others (Emerging)

Within the Provider Services segment, Patient Enrollment is noted as a dominant force, streamlining the patient onboarding process, which has become increasingly essential in a post-pandemic world. The growing emphasis on improving patient experiences and retention strategies has propelled this service. On the other hand, the 'Others' category includes emerging healthcare BPO services that cater to specialized needs, such as telehealth support and specific administrative tasks. These healthcare BPO services are gaining traction as healthcare providers seek to enhance operational efficiency and provide tailored solutions for unique patient demographics.

By Patient Care: Medical Transcription (Largest) vs. Device Monitoring (Fastest-Growing)

The Patient Care segment of the Healthcare BPO Market is characterized by two primary values: Medical Transcription service and Device Monitoring. Medical Transcription has established itself as the largest segment, as healthcare providers increasingly outsource transcription services to improve efficiency and accuracy. Meanwhile, Device Monitoring, which involves tracking patients’ health metrics through various technologies, is rapidly gaining traction and is poised to capture significant Healthcare BPO Market share in the coming years.

Patient Monitoring: Medical Transcription (Dominant) vs. Device Monitoring (Emerging)

Medical Transcription serves as a dominant player in the Healthcare BPO Market due to its critical role in maintaining accurate patient records and improving operational efficacy for healthcare providers. This segment relies on skilled transcriptionists who convert physicians’ dictated notes into written text, ensuring compliance with regulatory standards. Conversely, Device Monitoring is an emerging value focused on leveraging technology for real-time assessment of patients' health conditions. This segment's growth is fueled by advances in telehealth and wearable devices that enhance patient engagement and enable proactive healthcare management. Both segments highlight the evolving landscape of patient care, with the potential to complement each other in delivering holistic healthcare solutions.

By Pharmaceutical Services: Research & Development (Largest) vs. Sales and Marketing Services (Fastest-Growing)

In the Healthcare BPO Market, the 'Pharmaceutical Services' segment showcases a diverse distribution among its components. Research & Development (R&D) leads this arena, capturing the largest market share due to the continuous demand for innovative drug development processes. This emphasis on R&D reflects the necessity for pharmaceutical companies to invest in cutting-edge research to stay competitive in a rapidly evolving healthcare landscape. Conversely, Sales and Marketing Services are emerging with significant growth potential, driven by increasing emphasis on effective promotion strategies in a complex pharmaceutical environment. The growth trends in the Pharmaceutical Services segment are indicative of several key drivers. As regulatory frameworks evolve and the healthcare landscape shifts toward more individualized patient care, the demand for tailored pharmaceutical services becomes crucial. Furthermore, technological advancements, such as digital marketing and data analytics, are transforming Sales and Marketing Services, enabling BPO providers to deliver more effective solutions. This trend highlights the need for agility and innovation within the sector, ultimately fostering growth in both R&D and marketing functions.

Research & Development (Dominant) vs. Supply Chain Management & Logistics (Emerging)

Research & Development is a dominant aspect of the Pharmaceutical Services segment, primarily because it underpins the entire lifecycle of drug development from preclinical trials to post-marketing studies. The significance of investing in R&D cannot be overstated as it enables pharmaceutical firms to create innovative therapies and remain competitive in an ever-challenging Healthcare BPO Market. In contrast, Supply Chain Management & Logistics represents an emerging focus area where efficient handling of the pharmaceutical supply chain can lead to substantial cost savings and improved product availability. With the complexities of modern logistics, including temperature-controlled transport and regulatory compliance, organizations are increasingly seeking BPO solutions to enhance their supply chain efficacy. This dynamic landscape illustrates the dual focus on innovation in drug development alongside the necessity for operational efficiency in downstream processes.

Get more detailed insights about Healthcare BPO Market
Request Free Sample

Regional Insights

North America : Healthcare BPO Market Leader

North America remains the largest market for Healthcare BPO Market, accounting for approximately 45% of the global share. The region's growth is driven by increasing healthcare costs, a rising demand for efficient healthcare BPO services, and stringent regulatory requirements. The adoption of advanced technologies and a focus on patient-centric care further fuel this growth, making it a hub for innovation in medical product outsourcing. The United States is the primary player in the Healthcare BPO Market, with significant contributions from Canada. Key players such as Cognizant Technology Solutions, Genpact, and Accenture dominate the landscape, leveraging their technological expertise and extensive service offerings. The competitive environment is characterized by mergers and acquisitions, enhancing service capabilities and market reach.

Europe : Emerging Healthcare BPO Market Hub

Europe is witnessing a significant rise in the Healthcare BPO Market, holding approximately 30% of the global share. The growth is propelled by increasing healthcare expenditures, a shift towards value-based care, and the need for operational efficiency. Regulatory frameworks across the EU are evolving to support medical product outsourcing, enhancing the appeal of BPO for healthcare sector. Leading countries in this region include Germany, the UK, and France, which are home to several key players like Accenture and Teleperformance. The competitive landscape is marked by a mix of local and international firms, all vying for market share. The focus on digital transformation and patient engagement strategies is reshaping service delivery models, making Europe a dynamic player in the Healthcare BPO Market.

Asia-Pacific : Rapidly Growing Market

Asia-Pacific is emerging as a powerhouse in the Healthcare BPO Market, accounting for about 20% of the global share. The region's growth is driven by a large population base, increasing healthcare demands, and cost-effective service delivery. Countries like India and China are witnessing a surge in activities in outsourcing in healthcare, supported by favorable government policies and investments in healthcare infrastructure. India stands out as a leading player, with major healthcare BPO companies like TCS, Wipro, and HCL Technologies expanding their service offerings. The competitive landscape is characterized by a mix of established firms and new entrants, all focusing on leveraging technology to enhance service efficiency. The region's potential for growth is immense, making it an attractive destination for outsourcing in healthcare.

Middle East and Africa : Emerging Market Potential

The Middle East and Africa region is gradually emerging in the Healthcare BPO Market, holding around 5% of the global share. The growth is driven by increasing healthcare investments, a rising demand for quality healthcare services, and government initiatives aimed at improving healthcare delivery. The region's diverse healthcare needs present unique opportunities for BPO for healthcare service providers to cater to various market segments. Countries like South Africa and the UAE are leading the charge, with a growing presence of key BPO healthcare companies looking to establish a foothold in this market. The competitive landscape is evolving, with both local and international firms entering the space. The focus on enhancing healthcare access and quality is driving the demand for BPO services for healthcare, positioning the region for future growth.

Healthcare BPO Market Regional Image

Key Players and Competitive Insights

The Healthcare BPO Market is currently characterized by a dynamic competitive landscape, driven by the increasing demand for cost-effective healthcare solutions and the ongoing digital transformation within the sector. Major BPO healthcare companies such as Cognizant Technology Solutions (US), Accenture (IE), and Genpact (US) are strategically positioning themselves through innovation and partnerships. Cognizant, one of the vital healthcare BPO companies in USA, emphasizes its focus on leveraging advanced analytics and AI to enhance patient engagement and operational efficiency. Meanwhile, Accenture is actively pursuing mergers and acquisitions to expand its service offerings and geographic reach, thereby solidifying its market presence. Collectively, these strategies contribute to a competitive environment that is increasingly focused on technological advancement and customer-centric solutions.
The market structure appears moderately fragmented, with numerous players vying for market share. Key business tactics such as localizing services and optimizing supply chains are prevalent among leading firms. This fragmentation allows for a diverse range of service offerings, yet the influence of major players remains significant. Healthcare BPO companies are increasingly adopting strategies that not only enhance operational efficiency but also cater to the specific needs of local markets, thereby fostering a more tailored approach to BPO healthcare services.
In August 2025, Genpact BPO company (US), a key healthcare BPO company, announced a strategic partnership with a leading telehealth provider to enhance its digital health services. This collaboration aims to integrate advanced analytics and AI-driven solutions into telehealth platforms, thereby improving patient outcomes and operational efficiencies. The strategic importance of this partnership lies in Genpact's ability to leverage its technological expertise to address the growing demand for telehealth services, positioning itself as a leader in the digital healthcare space.
In September 2025, Wipro (IN) launched a new suite of AI-powered healthcare solutions designed to streamline administrative processes for healthcare providers. This initiative reflects Wipro's commitment to innovation and its focus on reducing operational costs for clients. By harnessing AI, Wipro aims to enhance the efficiency of healthcare operations, which is crucial in a market that increasingly prioritizes cost-effectiveness and quality of service.
In October 2025, Accenture (IE), an important healthcare BPO company, completed the acquisition of a prominent healthcare analytics firm, further expanding its capabilities in data-driven healthcare solutions. This acquisition is strategically significant as it allows Accenture to enhance its service offerings in predictive analytics, which is becoming increasingly vital in managing patient care and operational efficiency. The integration of advanced analytics into its portfolio positions Accenture to better meet the evolving needs of healthcare organizations.
As of October 2025, the competitive trends within the Healthcare BPO Market are heavily influenced by digitalization, sustainability, and the integration of AI technologies. Strategic alliances are becoming more prevalent, as companies recognize the need to collaborate in order to innovate and remain competitive. Looking ahead, it is likely that competitive differentiation will increasingly hinge on technological innovation and supply chain reliability, rather than solely on price. This shift underscores the importance of adaptability and forward-thinking strategies in navigating the complexities of the healthcare landscape.

Key Companies in the Healthcare BPO Market include

Industry Developments

  • Q2 2024: Cognizant acquires US-based healthcare BPO firm TMG Health Cognizant announced the acquisition of TMG Health, a leading provider of business process outsourcing solutions for government-sponsored health plans, to expand its healthcare BPOs capabilities and client base.
  • Q2 2024: Optum launches new AI-powered claims management platform for healthcare BPOs clients Optum unveiled an artificial intelligence-driven platform designed to automate claims processing for its healthcare BPOs customers, aiming to reduce errors and improve operational efficiency.
  • Q3 2024: WNS Global Services wins multi-year healthcare BPOs contract with major US insurer WNS Global Services secured a multi-year contract to provide end-to-end healthcare BPOs services, including claims adjudication and member management, for a top US health insurance provider.
  • Q2 2024: Conduent appoints new CEO to drive healthcare BPO growth Conduent named a new Chief Executive Officer, citing plans to accelerate growth in its healthcare BPOs segment and expand its service offerings for payers and providers.
  • Q1 2024: Genpact opens new healthcare BPO delivery center in Manila Genpact inaugurated a new delivery center in Manila, Philippines, dedicated to healthcare BPOs operations, aiming to support global clients with expanded capacity and specialized talent.
  • Q2 2024: Accenture partners with Cerner to deliver integrated BPO services for healthcare solutions Accenture and Cerner announced a strategic partnership to offer integrated healthcare BPO services, combining Accenture’s process expertise with Cerner’s health IT platforms.
  • Q3 2024: Sykes Enterprises wins contract to provide patient engagement BPO services for large hospital network Sykes Enterprises secured a contract to deliver patient engagement and support services as part of a healthcare BPOs agreement with a major US hospital network.
  • Q2 2025: HGS acquires UK-based healthcare BPO provider to expand European footprint HGS announced the acquisition of a UK-based healthcare BPOs company, strengthening its presence in the European healthcare outsourcing market.
  • Q1 2025: EXL Service launches new analytics-driven healthcare BPO platform EXL Service introduced a new platform leveraging advanced analytics to optimize claims management and revenue cycle operations for BPO healthcare clients.
  • Q2 2025: UnitedHealth Group expands healthcare BPOs operations in India with new facility UnitedHealth Group opened a new healthcare BPO facility in Hyderabad, India, to support its growing global operations and enhance service delivery for payer and provider clients.
  • Q1 2025: Anthem signs multi-year BPO healthcare agreement with Infosys Anthem entered into a multi-year agreement with Infosys for healthcare BPOs services, including claims processing and member management, to improve operational efficiency.
  • Q3 2025: Cognizant launches new BPO healthcare automation suite for payers Cognizant released a new suite of automation tools designed to streamline payer operations in the healthcare BPOs sector, focusing on claims, billing, and member services.

Future Outlook

Healthcare BPO Market Future Outlook

The Healthcare BPO Market is projected to grow at an 8.22% CAGR from 2024 to 2035, driven by technological advancements, cost efficiency, and increasing demand for healthcare BPO services.

New opportunities lie in:

  • Expansion of telehealth support services Integration of AI-driven patient management systems Development of specialized outsourcing for clinical trials

By 2035, the Healthcare BPO Market is expected to be robust, reflecting substantial growth and innovation.

Market Segmentation

Healthcare BPO Market Service Outlook

  • Payer Services
  • Provider Services
  • Pharmaceutical Services

Healthcare BPO Market Patient Care Outlook

  • Medical Transcription
  • Device Monitoring

Healthcare BPO Market Payer Services Outlook

  • Claims Management
  • Integrated Front-End Services & Back-Office Operations
  • Member Management
  • Product Development and Business Acquisition Services
  • Provider Management Services
  • Care Management Solutions
  • Billing and Accounts Management Services
  • Others

Healthcare BPO Market Claims Management Outlook

  • Claims Adjudication Services
  • Claims Settlement Services
  • Information Management Services
  • Claims Repricing
  • Claims Investigation Services
  • Claims Indexing Services
  • Fraud Detection and Management

Healthcare BPO Market Provider Services Outlook

  • Revenue Cycle Management
  • Patient Enrollment
  • Patient Care
  • Others

Healthcare BPO Market Pharmaceutical Services Outlook

  • Research & Development
  • Manufacturing
  • Non-Clinical Services
  • Supply Chain Management & Logistics
  • Sales and Marketing Services
  • Others

Report Scope

MARKET SIZE 2024 407.91(USD Billion)
MARKET SIZE 2025 441.44(USD Billion)
MARKET SIZE 2035 972.65(USD Billion)
COMPOUND ANNUAL GROWTH RATE (CAGR) 8.22% (2025 - 2035)
REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR 2024
Market Forecast Period 2025 - 2035
Historical Data 2019 - 2024
Market Forecast Units USD Billion
Key Companies Profiled Cognizant Technology Solutions (US), TCS (Tata Consultancy Services) (IN), Accenture (IE), Genpact (US), Wipro (IN), HCL Technologies (IN), Infosys (IN), Concentrix (US), Teleperformance (FR)
Segments Covered Payer Services, Region - Growth Outlook & Industry Forecast 2025 To 2035
Key Market Opportunities Integration of artificial intelligence and automation enhances efficiency in the Healthcare BPO Market.
Key Market Dynamics Rising demand for cost-effective healthcare solutions drives competitive dynamics in the Healthcare Business Process Outsourcing market.
Countries Covered North America, Europe, APAC, South America, MEA

Market Highlights

Author
Rahul Gotadki
Assistant Manager

He holds an experience of about 7+ years in Market Research and Business Consulting, working under the spectrum of Life Sciences and Healthcare domains. Rahul conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. His expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc. In addition to the above, his other responsibility includes strategic tracking of high growth markets & advising clients on the potential areas of focus they could direct their business initiatives

Get In Touch
Leave a Comment

FAQs

What is the current valuation of the Healthcare BPO Market?

The Healthcare BPO Market was valued at 407.91 USD Billion in 2024.

What is the projected market size for the Healthcare BPO Market by 2035?

The market is projected to reach 972.65 USD Billion by 2035.

What is the expected CAGR for the Healthcare BPO Market from 2025 to 2035?

The expected CAGR for the Healthcare BPO Market during the forecast period 2025 - 2035 is 8.22%.

Q4. Which healthcare BPO companies are considered key players in the Healthcare BPO Market?

Key players include Cognizant Technology Solutions, TCS, Accenture, Genpact, Wipro, HCL Technologies, Infosys, Concentrix, and Teleperformance.

What are the primary segments within the Healthcare BPO Market?

The primary segments include Payer Services, Provider Services, and Pharmaceutical Services.

How much is the Payer Services segment projected to be worth by 2035?

The Payer Services segment is projected to be worth between 150.0 and 350.0 USD Billion by 2035.

Research Approach

Research Methodology on Healthcare BPO Market

Abstract

The purpose of this research paper is to understand the trends, opportunities and challenges of the healthcare Business Process Outsourcing (BPO) market. Secondary data sources such as industry reports and published articles are analysed to explore the current state, size and direction of the market. Data collected from primary sources, including industry leaders and experts, are analysed to understand their views and opinions on the current and future landscape of the BPO market in the healthcare sector. Qualitative and quantitative data are collected and analysed to provide a comprehensive view of the market’s conditions and its potential for investments and growth.

Introduction

Business Process Outsourcing (BPO) is a method of outsourcing parts of a company’s operations, such as IT and processes, to a third-party provider. BPO has substantial benefits in terms of reducing costs, enabling flexibility and stimulating innovation, and thus numerous companies have increasingly started to switch over to or add outsourced services to their operations.

The healthcare industry is a particularly large influx of BPO services in recent years, which is expected to increase continuously over the forecast period 2023 to 2030. To understand the trend, opportunities and challenges of the healthcare BPO market, a comprehensive research methodology is employed. This research report draws on both primary and secondary sources to provide a comprehensive overview of the current landscape and project its future direction.

Objective

The main objective of this research is to study the current state, size and direction of the Healthcare Business Process Outsourcing (BPO) market. The research focuses on understanding the trends, opportunities and challenges of the BPO market in healthcare, through the collection and analysis of both qualitative and quantitative data from primary and secondary sources.

Research Approach

A mixed-methods research approach is employed to address the research objectives. In-depth interviews with industry experts and leaders combined with available secondary market data are used as sources of data for this research.

Secondary Sources

Secondary sources such as market research reports, industry magazines, journals and company reports, are used to identify the current size, segmentation and direction of the BPO market in healthcare. Secondary research is used to develop an understanding of the market’s condition and to refine the research narrative.

Primary Sources

Primary research is employed to uncover insights that are not readily available in public sources and to validate the secondary data analysis. Primary research sources include industry experts and advisory firms, which are contacted to obtain their opinions and views on the current landscape and potential of the BPO market. By way of in-depth interviews with industry figures, the research attempts to map the market’s conditions and present a detailed account of its future direction.

Data Collection

Data is collected using both secondary and primary sources and analysed using a combination of qualitative and quantitative methods.

Qualitative Data Analysis

Qualitative methods such as in-depth interviews and surveys are used to explore the perceptions of industry experts and leaders on the current conditions and future prospects of the BPO market in the healthcare sector. The data collected through the interviews and surveys are then analysed using thematic data analysis to identify emerging patterns and trends and draw implications and conclusions.

Quantitative Data Analysis

Quantitative methods such as statistical modelling and market analysis are used to analyse the secondary data gathered from industry reports and published articles. Statistical modelling is used to identify correlations between market segments and to measure their relative strengths. The analysis is further used to identify potential investment opportunities and potential obstacles in the healthcare BPO market.

Sampling Method

The study employs purposive sampling to identify a pre-determined number of informants for interviews. Industry leaders and experts are contacted, through primary and secondary sources, to obtain information on their opinions and views on the current and potential conditions of the healthcare BPO market.

Conclusion

This research aims to provide an in-depth understanding of the Healthcare Business Process Outsourcing (BPO) market, its current trends, opportunities and challenges. The research draws upon both primary and secondary sources, to gather and analyse both qualitative and quantitative data sets. By combining in-depth interviews with industry experts, surveys and statistical modelling, the researcher will be able to present a comprehensive overview of the market’s current state, size and direction.

Download Free Sample

Kindly complete the form below to receive a free sample of this Report

No regional reports available for this market.

Customer Stories
Case Study
Aerospace & Defense
Future of Dismounted Soldier Systems Market Trends & Adoption Roadmap 2019–2035

Compare Licence

×
Features License Type
Single User Multiuser License Enterprise User
Price $4,950 $5,950 $7,250
Maximum User Access Limit 1 User Upto 10 Users Unrestricted Access Throughout the Organization
Free Customization ✓ ✓ ✓
Direct Access to Analyst ✓ ✓ ✓
Deliverable Format ✓ ✓ ✓
Platform Access ✗ ✗ ✓
Discount on Next Purchase 10% 15% 15%
Printable Versions ✗ ✗ ✓