Market Segmentation
Healthcare BPO Payer Service Outlook (USD Million, 2018-2030)
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Healthcare BPO Provider Service Outlook (USD Million, 2018-2030)
Revenue Cycle Management
Patient Care
Patient Enrollment
Healthcare BPO Regional Outlook (USD Million, 2018-2030)
North America Outlook (USD Million, 2018-2030)
North America Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
North America Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
US Outlook (USD Million, 2018-2030)
US Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
US Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
CANADA Outlook (USD Million, 2018-2030)
CANADA Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
CANADA Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Europe Outlook (USD Million, 2018-2030)
Europe Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Europe Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Germany Outlook (USD Million, 2018-2030)
Germany Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Germany Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
France Outlook (USD Million, 2018-2030)
France Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
France Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
UK Outlook (USD Million, 2018-2030)
UK Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
UK Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
ITALY Outlook (USD Million, 2018-2030)
ITALY Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
ITALY Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
SPAIN Outlook (USD Million, 2018-2030)
Spain Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Spain Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Rest Of Europe Outlook (USD Million, 2018-2030)
Rest Of Europe Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
REST OF EUROPE Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Asia-Pacific Outlook (USD Million, 2018-2030)
Asia-Pacific Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Asia-Pacific Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
China Outlook (USD Million, 2018-2030)
China Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
China Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Japan Outlook (USD Million, 2018-2030)
Japan Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Japan Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
India Outlook (USD Million, 2018-2030)
India Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
India Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Australia Outlook (USD Million, 2018-2030)
Australia Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Australia Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Rest of Asia-Pacific Outlook (USD Million, 2018-2030)
Rest of Asia-Pacific Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Rest of Asia-Pacific Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Rest of the World Outlook (USD Million, 2018-2030)
Rest of the World Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Rest of the World Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Middle East Outlook (USD Million, 2018-2030)
Middle East Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Middle East Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Africa Outlook (USD Million, 2018-2030)
Africa Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Africa Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Latin America Outlook (USD Million, 2018-2030)
Latin America Healthcare BPO by Payer Service
Claims Management
Integrated Front-end Services & Back-office Operations
Member Management
Billing & Accounts Management
Analytics & Fraud Management
HR
Latin America Healthcare BPO by Provider Service
Revenue Cycle Management
Patient Care
Patient Enrollment
Research Methodology on Healthcare BPO Market
Abstract
The purpose of this research paper is to understand the trends, opportunities and challenges of the healthcare Business Process Outsourcing (BPO) market. Secondary data sources such as industry reports and published articles are analysed to explore the current state, size and direction of the market. Data collected from primary sources, including industry leaders and experts, are analysed to understand their views and opinions on the current and future landscape of the BPO market in the healthcare sector. Qualitative and quantitative data are collected and analysed to provide a comprehensive view of the market’s conditions and its potential for investments and growth.
Introduction
Business Process Outsourcing (BPO) is a method of outsourcing parts of a company’s operations, such as IT and processes, to a third-party provider. BPO has substantial benefits in terms of reducing costs, enabling flexibility and stimulating innovation, and thus numerous companies have increasingly started to switch over to or add outsourced services to their operations.
The healthcare industry is a particularly large influx of BPO services in recent years, which is expected to increase continuously over the forecast period 2023 to 2030. To understand the trend, opportunities and challenges of the healthcare BPO market, a comprehensive research methodology is employed. This research report draws on both primary and secondary sources to provide a comprehensive overview of the current landscape and project its future direction.
Objective
The main objective of this research is to study the current state, size and direction of the Healthcare Business Process Outsourcing (BPO) market. The research focuses on understanding the trends, opportunities and challenges of the BPO market in healthcare, through the collection and analysis of both qualitative and quantitative data from primary and secondary sources.
Research Approach
A mixed-methods research approach is employed to address the research objectives. In-depth interviews with industry experts and leaders combined with available secondary market data are used as sources of data for this research.
Secondary Sources
Secondary sources such as market research reports, industry magazines, journals and company reports, are used to identify the current size, segmentation and direction of the BPO market in healthcare. Secondary research is used to develop an understanding of the market’s condition and to refine the research narrative.
Primary Sources
Primary research is employed to uncover insights that are not readily available in public sources and to validate the secondary data analysis. Primary research sources include industry experts and advisory firms, which are contacted to obtain their opinions and views on the current landscape and potential of the BPO market. By way of in-depth interviews with industry figures, the research attempts to map the market’s conditions and present a detailed account of its future direction.
Data Collection
Data is collected using both secondary and primary sources and analysed using a combination of qualitative and quantitative methods.
Qualitative Data Analysis
Qualitative methods such as in-depth interviews and surveys are used to explore the perceptions of industry experts and leaders on the current conditions and future prospects of the BPO market in the healthcare sector. The data collected through the interviews and surveys are then analysed using thematic data analysis to identify emerging patterns and trends and draw implications and conclusions.
Quantitative Data Analysis
Quantitative methods such as statistical modelling and market analysis are used to analyse the secondary data gathered from industry reports and published articles. Statistical modelling is used to identify correlations between market segments and to measure their relative strengths. The analysis is further used to identify potential investment opportunities and potential obstacles in the healthcare BPO market.
Sampling Method
The study employs purposive sampling to identify a pre-determined number of informants for interviews. Industry leaders and experts are contacted, through primary and secondary sources, to obtain information on their opinions and views on the current and potential conditions of the healthcare BPO market.
Conclusion
This research aims to provide an in-depth understanding of the Healthcare Business Process Outsourcing (BPO) market, its current trends, opportunities and challenges. The research draws upon both primary and secondary sources, to gather and analyse both qualitative and quantitative data sets. By combining in-depth interviews with industry experts, surveys and statistical modelling, the researcher will be able to present a comprehensive overview of the market’s current state, size and direction.
1 EXECUTIVE SUMMARY
2 MARKET INTRODUCTION
2.1 DEFINITION 15
2.2 SCOPE OF THE STUDY 15
2.3 RESEARCH OBJECTIVE 15
2.4 MARKET STRUCTURE 16
2.5 ASSUMPTIONS & LIMITATIONS 16
3 RESEARCH METHODOLOGY
3.1 DATA MINING 18
3.2 SECONDARY RESEARCH 19
3.3 PRIMARY RESEARCH 19
3.4 BREAKDOWN OF PRIMARY RESPONDENTS 20
3.5 FORECASTING TECHNIQUES 21
3.6 RESEARCH METHODOLOGY FOR MARKET SIZE ESTIMATION 22
3.6.1 BOTTOM-UP APPROACH 23
3.6.2 TOP-DOWN APPROACH 23
3.7 DATA TRIANGULATION 24
3.8 VALIDATION 24
4 MARKET DYNAMICS
4.1 OVERVIEW 25
4.2 DRIVERS 26
4.2.1 REGULATORY CHANGES- IMPLEMENTATION OF PPACA AND HIPAA 26
4.2.2 PRESSURE TO REDUCE RISING HEALTHCARE COSTS 26
4.2.3 INCREASING CONSOLIDATION IN THE HEALTHCARE INDUSTRY 26
4.2.4 ESCALATING ADOPTION OF BPO SERVICES IN HEALTHCARE 26
4.3 RESTRAINTS 27
4.3.1 HIDDEN COSTS OF OUTSOURCING 27
4.3.2 SECURITY CONCERN 28
4.4 OPPORTUNITIES 28
4.4.1 ADOPTION OF HEALTHCARE BPO IN EMERGING ECONOMIES 28
4.4.2 HEALTHCARE BPO FOR BACK-OFFICE WORK MANAGEMENT AND OPERATIONS 28
4.5 TRENDS 29
4.5.1 ADOPTION OF THE BPO SERVICES IN HEALTHCARE SECTOR 29
4.6 MACROECONOMIC INDICATORS 29
5 MARKET FACTOR ANALYSIS
5.1 VALUE CHAIN ANALYSIS 30
5.1.1 PRODUCT DEVELOPMENT & BUSINESS ACQUISITION (PDBA) 30
5.1.2 MEMBER MANAGEMENT 30
5.1.3 PROVIDER MANAGEMENT 30
5.1.4 CARE MANAGEMENT 31
5.1.5 CLAIMS MANAGEMENT 31
5.2 PORTER’S FIVE FORCES MODEL 31
5.2.1 BARGAINING POWER OF SUPPLIERS 32
5.2.2 BARGAINING POWER OF BUYERS 32
5.2.3 THREAT OF NEW ENTRANTS 32
5.2.4 THREAT OF SUBSTITUTES 32
5.2.5 INTENSITY OF RIVALRY 32
5.3 COVID-19 IMPACT ANALYSIS 33
5.3.1 DEMAND SUPPLY ANALYSIS 33
5.3.2 PRICING ANALYSIS 33
5.3.3 IMPACT ON KEY PLAYERS 33
6 GLOBAL HEALTHCARE BPO MARKET, BY PAYER SERVICE
6.1 OVERVIEW 34
6.2 CLAIMS MANAGEMENT SERVICES 36
6.3 MEMBER MANAGEMENT SERVICES 37
6.4 PROVIDER MANAGEMENT SERVICES 37
6.5 CARE MANAGEMENT 37
6.6 PRODUCT DEVELOPMENT AND BUSINESS ACQUISITION SERVICES 38
6.7 BILLING AND ACCOUNTS MANAGEMENT SERVICES 38
6.8 HR SERVICES 38
6.9 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS 39
7 GLOBAL HEALTHCARE BPO MARKET, BY PROVIDER SERVICE
7.1 OVERVIEW 40
7.2 REVENUE CYCLE MANAGEMENT 41
7.3 PATIENT CARE 41
7.4 PATIENT ENROLLMENT 42
8 GLOBAL HEALTHCARE BPO MARKET, BY REGION
8.1 OVERVIEW 43
8.2 AMERICAS 44
8.3 NORTH AMERICA 47
8.3.1 US 49
8.3.2 CANADA 51
8.3.3 LATIN AMERICA 53
8.4 EUROPE 56
8.4.1 WESTERN EUROPE 59
8.4.1.1 GERMANY 61
8.4.1.2 UK 63
8.4.1.3 FRANCE 65
8.4.1.4 ITALY 67
8.4.1.5 SPAIN 69
8.4.1.6 REST OF WESTERN EUROPE 71
8.4.2 EASTERN EUROPE 73
8.5 ASIA-PACIFIC 76
8.5.1 JAPAN 79
8.5.2 CHINA 81
8.5.3 INDIA 83
8.5.4 SOUTH KOREA 85
8.5.5 AUSTRALIA 87
8.5.6 REST OF ASIA-PACIFIC 89
8.6 MEA 91
8.6.1 MIDDLE EAST 93
8.6.2 AFRICA 95
9 COMPETITIVE LANDSCAPE
9.1 OVERVIEW 97
9.2 COMPETITIVE BENCHMARKING 97
9.3 GLOBAL HEALTHCARE BPO MARKET: COMPANY MARKET SHARE ANALYSIS, 2019 98
9.4 MAJOR GROWTH STRATEGY IN THE GLOBAL NEUROPATHIC PAIN MARKET 99
9.5 LEADING PLAYERS IN TERMS OF NUMBER OF DEVELOPMENTS 101
9.6 COMPETITIVE BENCHMARKING: GLOBAL NEUROPATHIC PAIN MARKET 101
9.7 KEY DEVELOPMENTS & GROWTH STRATEGIES 102
9.7.1 NEW SERVICE LAUNCH/SERVICE DEPLOYMENT 102
9.7.2 MERGER & ACQUISITIONS 102
9.7.3 JOINT VENTURES/COLLABORATIONS 104
9.8 FINANCIAL MATRIX 105
10 COMPANY PROFILES
10.1 IBM 106
10.1.1 COMPANY OVERVIEW 106
10.1.2 FINANCIAL OVERVIEW: 106
10.1.3 SERVICES OFFERING 107
10.1.4 KEY DEVELOPMENTS 107
10.1.5 SWOT ANALYSIS 107
10.1.6 KEY STRATEGIES 108
10.2 ACCENTURE 109
10.2.1 COMPANY OVERVIEW 109
10.2.2 FINANCIAL OVERVIEW 109
10.2.3 SERVICES OFFERING 110
10.2.4 KEY DEVELOPMENTS 110
10.2.5 SWOT ANALYSIS 111
10.2.6 KEY STRATEGY 111
10.3 COGNIZANT 112
10.3.1 COMPANY OVERVIEW 112
10.3.2 FINANCIAL OVERVIEW 112
10.3.3 SERVICES OFFERING 113
10.3.4 KEY DEVELOPMENTS 113
10.3.5 SWOT ANALYSIS 114
10.3.6 KEY STRATEGY 114
10.4 INFOSYS 115
10.4.1 COMPANY OVERVIEW 115
10.4.2 FINANCIAL OVERVIEW 115
10.4.3 SERVICES OFFERINGS 115
10.4.4 SWOT ANALYSIS 116
10.4.5 KEY STRATEGY 116
10.5 CAPGEMINI 117
10.5.1 COMPANY OVERVIEW 117
10.5.2 FINANCIAL OVERVIEW 117
10.5.3 SERVICES OFFERING 118
10.5.4 KEY DEVELOPMENTS 118
10.5.5 SWOT ANALYSIS 119
10.5.6 KEY STRATEGY 119
10.6 GEBBS 120
10.6.1 COMPANY OVERVIEW 120
10.6.2 SERVICES OFFERING 120
10.6.3 KEY DEVELOPMENTS 120
10.6.4 SWOT ANALYSIS 121
10.6.5 KEY STRATEGY 121
10.7 GENPACT 122
10.7.1 COMPANY OVERVIEW 122
10.7.2 FINANCIAL OVERVIEW 122
10.7.3 SERVICES OFFERING 123
10.7.4 KEY DEVELOPMENTS 123
10.7.5 SWOT ANALYSIS 125
10.7.6 KEY STRATEGY 125
10.8 PAREXEL 126
10.8.1 COMPANY OVERVIEW 126
10.8.2 SERVICES OFFERING 126
10.8.3 KEY DEVELOPMENTS 126
10.8.4 SWOT ANALYSIS 127
10.8.5 KEY STRATEGY 127
10.9 IQVIA 128
10.9.1 COMPANY OVERVIEW 128
10.9.2 FINANCIAL OVERVIEW 128
10.9.3 SERVICES OFFERING 128
10.9.4 KEY DEVELOPMENTS 129
10.9.5 SWOT ANALYSIS 129
10.9.6 KEY STRATEGY 129
10.10 SUTHERLAND 130
10.10.1 COMPANY OVERVIEW 130
10.10.2 SERVICES OFFERING 130
10.10.3 SWOT ANALYSIS 130
10.10.4 KEY STRATEGY 130
10.11 TRUVEN HEALTH 131
10.11.1 COMPANY OVERVIEW 131
10.11.2 SERVICES OFFERING 131
10.11.3 KEY DEVELOPMENTS 131
10.11.4 SWOT ANALYSIS 132
10.11.5 KEY STRATEGY 132
10.12 UNITED HEALTH GROUP 133
10.12.1 COMPANY OVERVIEW 133
10.12.2 FINANCIAL OVERVIEW 133
10.12.3 SERVICES OFFERING 133
10.12.4 KEY DEVELOPMENTS 134
10.12.5 SWOT ANALYSIS 134
10.12.6 KEY STRATEGY 134
10.13 NTT DATA, INC. 135
10.13.1 COMPANY OVERVIEW 135
10.13.2 FINANCIAL OVERVIEW 135
10.13.3 SERVICES OFFERING 135
10.13.4 KEY DEVELOPMENTS 135
10.13.5 SWOT ANALYSIS 136
10.13.6 KEY STRATEGY 136
10.14 CONCENTRIX 137
10.14.1 COMPANY OVERVIEW 137
10.14.2 FINANCIAL OVERVIEW 137
10.14.3 SERVICES OFFERING 137
10.14.4 KEY DEVELOPMENTS 138
10.14.5 SWOT ANALYSIS 138
10.14.6 KEY STRATEGY 138
10.15 CONDUENT, INC. 139
10.15.1 COMPANY OVERVIEW 139
10.15.2 SERVICES OFFERING 139
10.15.3 KEY DEVELOPMENTS 139
10.15.4 SWOT ANALYSIS 140
10.15.5 KEY STRATEGY 140
10.16 EXLSERVICE HOLDINGS INC. 141
10.16.1 COMPANY OVERVIEW 141
10.16.2 FINANCIAL OVERVIEW 141
10.16.3 SERVICES OFFERING 141
10.16.4 KEY DEVELOPMENTS 142
10.16.5 SWOT ANALYSIS 142
10.16.6 KEY STRATEGY 142
10.17 HINDUJA GLOBAL SOLUTIONS 143
10.17.1 COMPANY OVERVIEW 143
10.17.2 SERVICES OFFERING 143
10.17.3 KEY DEVELOPMENTS 143
10.17.4 SWOT ANALYSIS 144
10.17.5 KEY STRATEGY 144
11 APPENDIX
11.1 REFERENCES 145
11.2 RELATED REPORTS 145
12 LIST OF TABLES
TABLE 1 LIST OF ASSUMPTIONS & LIMITATIONS 16
TABLE 2 PRIMARY INTERVIEWS AND INFORMATION GATHERING PROCESS 20
TABLE 3 GLOBAL HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 35
TABLE 4 GLOBAL HEALTHCARE BPO MARKET, FOR PAYER SERVICES BY REGION, 2017–2027 (USD MILLION) 35
TABLE 5 GLOBAL HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 36
TABLE 6 GLOBAL HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY REGION, 2017–2027 (USD MILLION) 36
TABLE 7 GLOBAL HEALTHCARE BPO MARKET, FOR MEMBER MANAGEMENT SERVICES, BY REGION, 2017–2027 (USD MILLION) 37
TABLE 8 GLOBAL HEALTHCARE BPO MARKET, FOR PROVIDER MANAGEMENT SERVICES BY REGION, 2017–2027 (USD MILLION) 37
TABLE 9 GLOBAL HEALTHCARE BPO MARKET, FOR CARE MANAGEMENT BY REGION, 2017–2027 (USD MILLION) 37
TABLE 10 GLOBAL HEALTHCARE BPO MARKET, FOR PRODUCT DEVELOPMENT AND BUSINESS ACQUISITION SERVICES BY REGION, 2017–2027 (USD MILLION) 38
TABLE 11 GLOBAL HEALTHCARE BPO MARKET, FOR BILLING AND ACCOUNTS MANAGEMENT SERVICES BY REGION, 2017–2027 (USD MILLION) 38
TABLE 12 GLOBAL HEALTHCARE BPO MARKET, FOR HR SERVICES BY REGION, 2017–2027 (USD MILLION) 38
TABLE 13 GLOBAL HEALTHCARE BPO MARKET, FOR INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS, BY REGION, 2017–2027 (USD MILLION) 39
TABLE 14 GLOBAL HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 41
TABLE 15 GLOBAL HEALTHCARE BPO MARKET, FOR REVENUE CYCLE MANAGEMENT BY REGION, 2017–2027 (USD MILLION) 41
TABLE 16 GLOBAL HEALTHCARE BPO MARKET, FOR PATIENT CARE BY REGION, 2017–2027 (USD MILLION) 41
TABLE 17 GLOBAL HEALTHCARE BPO MARKET, FOR PATIENT ENROLLMENT BY REGION, 2017–2027 (USD MILLION) 42
TABLE 18 GLOBAL HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 43
TABLE 19 AMERICAS: HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 44
TABLE 20 AMERICAS: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 44
TABLE 21 AMERICAS: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 46
TABLE 22 AMERICAS HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 46
TABLE 23 NORTHAMERICAS: HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 47
TABLE 24 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 47
TABLE 25 NORTH AMERICA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 48
TABLE 26 NORTH AMERICA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 48
TABLE 27 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 49
TABLE 28 US: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 49
TABLE 29 US HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 51
TABLE 30 CANADA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 51
TABLE 31 CANADA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 52
TABLE 32 CANADA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 52
TABLE 33 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 53
TABLE 34 LATIN AMERICA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 53
TABLE 35 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 55
TABLE 36 EUROPE: HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 56
TABLE 37 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 56
TABLE 38 EUROPE: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 58
TABLE 39 EUROPE HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 58
TABLE 40 EUROPE: HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 59
TABLE 41 WESTERN EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 59
TABLE 42 WESTERN EUROPE: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 60
TABLE 43 WESTERN EUROPE HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 60
TABLE 44 GERMANY: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 61
TABLE 45 GERMANY: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 61
TABLE 46 GERMANY HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 63
TABLE 47 UK: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 63
TABLE 48 UK: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 64
TABLE 49 UK HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 64
TABLE 50 FRANCE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 65
TABLE 51 FRANCE: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 65
TABLE 52 FRANCE HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 67
TABLE 53 ITALY: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 67
TABLE 54 ITALY: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 68
TABLE 55 ITALY HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 68
TABLE 56 SPAIN: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 69
TABLE 57 SPAIN: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 69
TABLE 58 SPAIN HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 71
TABLE 59 REST OF WESTERN EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 71
TABLE 60 REST OF WESTERN EUROPE: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 72
TABLE 61 REST OF WESTERN EUROPE HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 72
TABLE 62 EASTERN EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 73
TABLE 63 EASTERN EUROPE: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 73
TABLE 64 EASTERN EUROPE HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 75
TABLE 65 ASIA-PACIFIC: HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 76
TABLE 66 ASIA-PACIFIC: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 76
TABLE 67 ASIA-PACIFIC: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 78
TABLE 68 ASIA-PACIFIC HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 78
TABLE 69 JAPAN: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 79
TABLE 70 JAPAN: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 79
TABLE 71 JAPAN HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 81
TABLE 72 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 81
TABLE 73 CHINA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 82
TABLE 74 CHINA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 82
TABLE 75 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 83
TABLE 76 INDIA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 83
TABLE 77 INDIA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 85
TABLE 78 SOUTH KOREA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 85
TABLE 79 SOUTH KOREA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 86
TABLE 80 SOUTH KOREA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 86
TABLE 81 AUSTRALIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 87
TABLE 82 AUSTRALIA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 87
TABLE 83 AUSTRALIA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 89
TABLE 84 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 89
TABLE 85 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 90
TABLE 86 REST OF ASIA PACIFIC HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 90
TABLE 87 MEA: HEALTHCARE BPO MARKET, BY REGION, 2017–2027 (USD MILLION) 91
TABLE 88 MEA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 91
TABLE 89 MEA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 92
TABLE 90 MEA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 92
TABLE 91 MIDDLE EAST: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 93
TABLE 92 MIDDLE EAST: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 93
TABLE 93 MIDDLE EAST HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 95
TABLE 94 AFRICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017–2027 (USD MILLION) 95
TABLE 95 AFRICA: HEALTHCARE BPO MARKET, FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2017–2027 (USD MILLION) 96
TABLE 96 AFRICA HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017–2027 (USD MILLION) 96
TABLE 97 TOP PLAYERS IN TERMS OF NUMBER OF DEVELOPMENTS IN THE GLOBAL NEUROPATHIC PAIN MARKET 101
TABLE 98 NEW SERVICE LAUNCH/SERVICE DEPLOYMENT 102
TABLE 99 MERGER & ACQUISITIONS 102
TABLE 100 JOINT VENTURES/COLLABORATIONS 104
13 LIST OF FIGURES
FIGURE 1 MARKET SYNOPSIS 14
FIGURE 2 GLOBAL HEALTHCARE BPO MARKET 16
FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 22
FIGURE 4 MARKET DYNAMICS: NEUROPATHIC PAIN MARKET 25
FIGURE 5 DRIVER IMPACT ANALYSIS 27
FIGURE 6 RESTRAINT IMPACT ANALYSIS 28
FIGURE 7 VALUE CHAIN ANALYSIS: GLOBAL NEUROPATHIC PAIN MARKET 30
FIGURE 8 PORTER’S FIVE FORCES ANALYSIS: GLOBAL HEALTHCARE BPO MARKET 31
FIGURE 9 GLOBAL HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2019 & 2027 (USD MILLION) 34
FIGURE 10 GLOBAL HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2019 & 2027 (USD MILLION) 40
FIGURE 11 GLOBAL HEALTHCARE BPO MARKET SHARE, BY REGION, 2019 (%) 43
FIGURE 12 BENCHMARKING OF MAJOR COMPETITORS 97
FIGURE 13 MAJOR MANUFACTURERS RANKING, 2019 99
FIGURE 14 MAJOR STRATEGY ADOPTED BY KEY PLAYERS IN GLOBAL NEUROPATHIC PAIN MARKET 99
FIGURE 15 COMPETITIVE BENCHMARKING 101
FIGURE 16 SALES & OPERATING INCOME MARGIN, 2019 105
Assistant Manager He holds an experience of about 7+ years in market research and business consulting, working under the spectrum of life sciences and healthcare domains. rahul conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. his expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc. in addition to the above, his other responsibility includes strategic tracking of high growth markets & advising clients on the potential areas of focus they could direct their business initiatives
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