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    GCC Social Media Listening Market

    ID: MRFR/ICT/61394-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    GCC Social Media Listening Market Research Report By Application (Brand Management, Competitive Analysis, Customer Experience Management, Market Research, Crisis Management), By Deployment Model (On-Premise, Cloud-Based, Hybrid), By End User (Small and Medium Enterprises, Large Enterprises, Government) and By Component (Software, Services)-Forecast to 2035

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    GCC Social Media Listening Market Research Report-Forecast to 2035 Infographic
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    Table of Contents

    GCC Social Media Listening Market Summary

    The GCC Social Media Listening market is projected to grow significantly from 45 USD Million in 2024 to 210 USD Million by 2035.

    Key Market Trends & Highlights

    GCC Social Media Listening Key Trends and Highlights

    • The market is expected to expand at a compound annual growth rate of 15.03 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 210 USD Million, indicating robust growth potential.
    • In 2024, the market is valued at 45 USD Million, reflecting the increasing importance of social media analytics in the region.
    • Growing adoption of social media platforms due to rising digital engagement is a major market driver.

    Market Size & Forecast

    2024 Market Size 45 (USD Million)
    2035 Market Size 210 (USD Million)
    CAGR (2025-2035) 15.03%

    Major Players

    Sysomos, NetBase Quid, Awario, Talkwalker, Reevoo, Crimson Hexagon, Hootsuite, BuzzSumo, Sprinklr, Brandwatch, Nestlé, Mention, Meltwater, Cision

    GCC Social Media Listening Market Trends

    The rapid digital transformation in the region is driving several significant trends in the GCC Social Media Listening Market. The increasing adoption of social media platforms among the population, particularly the youth, is a critical market driver. This underscores the necessity for brands and businesses to engage with consumer sentiments and preferences. Organizations are prioritizing social media listening to remain responsive to real-time feedback and relevant as individuals in the GCC become more engaged on platforms such as Twitter, Instagram, and Snapchat.

    Sophisticated analytics tools are in high demand due to the increasing emphasis on consumer engagement and experience. These tools are essential for the effective interpretation of social media data. Furthermore, the exponential growth of digital marketing and e-commerce in the region contributes substantially to the opportunities in the social media listening sector. Innovative strategies that leverage social media insights to customize marketing campaigns are being investigated by businesses that are seeking to improve their online presence.

    Additionally, administrations in the GCC are advocating for data-driven decision-making in a variety of sectors. Businesses are encouraged to implement social media listening tools that incorporate advanced technologies, such as AI and machine learning, to acquire more profound insights, as a result of initiatives to support digital economies, such as the UAE's national strategy for artificial intelligence.

    In recent times, there has been a noticeable shift towards real-time monitoring and sentiment analysis, allowing companies to adapt quickly to changing consumer attitudes. Companies are increasingly investing in these tools as they become more cognizant of the significance of brand repute, particularly in regions where social media significantly influences public perception. Businesses in the GCC are anticipated to become more proactive and adaptive in their marketing strategies as the digital landscape continues to evolve, which is anticipated to accelerate the growth of this trend.

    GCC Social Media Listening Market Drivers

    Market Segment Insights

    GCC Social Media Listening Market Segment Insights

    GCC Social Media Listening Market Segment Insights

    Social Media Listening Market Application Insights

    Social Media Listening Market Application Insights

    The Application segment of the GCC Social Media Listening Market represents a critical area of focus as it supports various business strategies through enhanced understanding of customer sentiments and market trends. Within this segment, Brand Management plays a crucial role as it enables companies to monitor their brand reputation in real-time, allowing for quick adjustments to marketing strategies based on consumer feedback.

    This aspect is vital given the fast-paced digital landscape in the Gulf Cooperation Council, where brand image significantly impacts customer loyalty and trust. Competitive Analysis also holds substantial importance, as it empowers businesses to evaluate their position against rivals, enabling them to identify gaps and capitalize on market opportunities to maintain or improve their competitive advantage.

    Customer Experience Management within the Application segment is pivotal for ensuring that organizations understand their customers' needs and preferences effectively, leading to more personalized marketing efforts and enhanced customer satisfaction levels. Moreover, Market Research, as part of this segment, provides invaluable insights into evolving market dynamics, consumer behaviors, and industry trends, assisting businesses in making data-driven decisions. This is particularly relevant in the GCC, where diverse markets can exhibit rapid shifts in consumer behavior.

    Source: Primary Research, Secondary Research, Market Research Future Database, and Analyst Review

    Crisis Management in the GCC Social Media Listening Market acts as a proactive approach for companies to manage potential negative situations or public relations crises through timely and effective communication strategies, thereby protecting brand integrity. Overall, each aspect of the Application segment provides organizations in the GCC with tools and insights essential for navigating the complexities of a rapidly evolving digital social landscape, positioning them to harness growth opportunities while mitigating risks.

    Source: Primary Research, Secondary Research, Market Research Future Database, and Analyst Review

    Social Media Listening Market Deployment Model Insights

    Social Media Listening Market Deployment Model Insights

    The Deployment Model segment of the GCC Social Media Listening Market is gaining traction as organizations increasingly recognize the value of monitoring social media channels for brand reputation and customer engagement. The growing preference for Cloud-Based solutions is driven by their scalability, cost-effectiveness, and ease of access, allowing businesses to manage large volumes of social media data in real-time.

    On-Premise deployments are still favored by industries that prioritize data security and regulatory compliance, offering organizations complete control over their social media analytics infrastructure.Hybrid models are becoming more prevalent as they combine the benefits of both on-premises and Cloud-Based approaches, allowing firms to utilize sensitive data management while leveraging the flexibility and accessibility of cloud technology.

    As GCC countries invest heavily in digital transformation and advanced technologies, the demand for effective social media listening solutions continues to grow, presenting significant opportunities for businesses in this domain. This market evolution is supported by the GCC’s young, tech-savvy population that drives engagement and creates a wealth of data for analysis, making the Deployment Model a crucial aspect of the overall GCC Social Media Listening Market landscape.

    Social Media Listening Market

    Social Media Listening Market End-User Insights

    The End User segment of the GCC Social Media Listening Market showcases a diverse array of users, prominently including Small and Medium Enterprises, Large Enterprises, and Government entities. Small and Medium Enterprises leverage social media listening to gain competitive insights, enhance customer engagement, and drive marketing strategies tailored to their target audience, thereby thriving in the rapidly evolving digital landscape of the GCC.

    Large Enterprises are increasingly adopting sophisticated social media analytics tools to monitor brand sentiment, track consumer trends, and inform product development, thereby solidifying their market positions.The Government sector recognizes the significance of social media listening for public engagement and sentiment analysis, using it to craft more effective policies and communication strategies that resonate with the populace.

    Each of these entities plays a crucial role in shaping the adoption and growth trajectory of social media listening tools in the GCC, driven by the region's increasing digital connectivity and the urgent need for businesses and governments to maintain a dynamic and proactive presence on social platforms. As the uptake of these tools grows, there will be heightened demand for tailored solutions that meet the unique needs of each user segment, further propelling the market forward.

    Social Media Listening Market Component Insights

    Social Media Listening Market Component Insights

    The Component segment of the GCC Social Media Listening Market includes key aspects such as Software and Services, which play a crucial role in the overall effectiveness and growth of social media analytics. The demand for Software solutions has increased notably, as organizations in the GCC region harness advanced algorithms and machine learning to analyze vast amounts of data generated on social platforms.

    This technology allows businesses to glean insights on consumer behavior and sentiment, becoming integral to strategic decision-making processes.Meanwhile, Services related to social media listening offer customization, expert analysis, and ongoing support to ensure organizations can effectively utilize the data collected. With the rapid digital transformation occurring in the GCC, organizations are increasingly recognizing the importance of these Components to stay competitive.

    The dynamics of social media interactions in the region, influenced by cultural diversity and rapidly changing trends, further emphasize the need for tailored solutions that these segments provide. As the market continues to grow, the integration of advanced analytics and service-oriented approaches will likely dominate conversations surrounding market adoption and implementation.This highlights the significance of the Component segment within the broader GCC Social Media Listening Market.

    Get more detailed insights about GCC Social Media Listening Market Research Report-Forecast to 2035

    Regional Insights

    Key Players and Competitive Insights

    The GCC Social Media Listening Market has become increasingly vital as organizations recognize the importance of understanding consumer sentiments and behaviors expressed through social media platforms. The rapid digital transformation and the growing number of social media users in the Gulf Cooperation Council countries have intensified competition among service providers. Businesses are adopting social media listening tools to refine their marketing strategies, enhance customer engagement, and gain valuable insights into market trends.

    As a result, various companies are focusing on developing innovative solutions that cater to the unique needs of this dynamic market, reflecting a diverse landscape of offerings tailored to enable brands to better connect with their audiences.In the context of the GCC Social Media Listening Market, Sysomos has established a strong foothold owing to its robust social media analytics capabilities and user-friendly platform.

    The company has differentiated itself through advanced features that allow organizations to analyze and interpret data effectively. With a focus on real-time listening, sentiment analysis, and audience engagement, Sysomos has tailored its services to meet the specific demands of businesses operating within the GCC region.

    Its strengths lie in comprehensive reporting tools, customized dashboards, and a strong support network that empowers clients to leverage social media insights to drive business outcomes. By aligning its offerings with local market nuances, Sysomos has positioned itself as a go-to solution for companies aiming to harness the power of social media listening in a competitive landscape.

    NetBase Quid is another prominent player in the GCC Social Media Listening Market, leveraging advanced artificial intelligence and natural language processing technologies to deliver in-depth social media insights. The company focuses on providing brands with a comprehensive understanding of consumer sentiment, trends, and the competitive landscape through their analytics suite. NetBase Quid's key products include its social media analytics platform and market intelligence tools, which allow organizations to monitor brand reputation, track competitors, and identify emerging market opportunities within the GCC.

    The company's strengths lie in its extensive data coverage, real-time processing abilities, and insightful visualizations that help clients make informed decisions. Recent mergers and acquisitions have further expanded NetBase Quid's capabilities and enhanced its presence in the region, solidifying its position as a vital resource for organizations looking to navigate the complexities of social media dynamics in the GCC market.

    Key Companies in the GCC Social Media Listening Market market include

    Industry Developments

    The GCC Social Media Listening Market has experienced noteworthy developments, with companies like Sysomos, NetBase Quid, and Hootsuite enhancing their platforms to leverage advanced analytics and artificial intelligence for better insights. Talkwalker announced a partnership with major regional brands to improve marketing strategies through enhanced consumer insights in September 2023, signaling a shift towards data-driven decision-making in the area.

    Recent growth dynamics have been positively impacted by increased investments from organizations such as Nestlé, which are leveraging social media analytics to fine-tune their marketing efforts for regional audiences.The market valuation for social media listening tools continues to rise, with an estimated growth rate of over 15% per year, indicating a heightened emphasis on real-time consumer sentiment analysis across the GCC.

    Over the past two years, companies like Meltwater and Brandwatch have consistently upgraded their offerings, emphasizing the need for comprehensive social media strategies as businesses adapt to rapidly changing consumer behaviors.

    Market Segmentation

    Social Media Listening Market End User Outlook

    • Software
    • Services

    Social Media Listening Market Component Outlook

    • Software
    • Services

    Social Media Listening Market Application Outlook

    • On-Premise
    • Cloud-Based
    • Hybrid

    Social Media Listening Market Deployment Model Outlook

    • Small and Medium Enterprises
    • Large Enterprises
    • Government

    Report Scope

     

    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 30.6(USD Million)
    MARKET SIZE 2024 45.0(USD Million)
    MARKET SIZE 2035 210.0(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 15.032% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED Sysomos, NetBase Quid, Awario, Talkwalker, Reevoo, Crimson Hexagon, Hootsuite, BuzzSumo, Sprinklr, Brandwatch, Nestlé, Mention, Meltwater, Cision
    SEGMENTS COVERED Application, Deployment Model, End User, Component
    KEY MARKET OPPORTUNITIES Increased demand for brand insights, Growing influencer marketing strategies, Rising need for crisis management, Enhanced focus on customer engagement, Expansion of e-commerce analytics
    KEY MARKET DYNAMICS rising digital users, increasing brand awareness, competitive business landscape, advanced analytics adoption, regulatory scrutiny on data
    COUNTRIES COVERED GCC

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    What is the expected market size of the GCC Social Media Listening Market in 2024?

    The GCC Social Media Listening Market is expected to be valued at 45.0 million USD in 2024.

    What will be the market size of the GCC Social Media Listening Market in 2035?

    In 2035, the overall market size is projected to reach 210.0 million USD.

    What is the expected compound annual growth rate (CAGR) for the GCC Social Media Listening Market from 2025 to 2035?

    The expected CAGR for the GCC Social Media Listening Market is 15.032% from 2025 to 2035.

    Who are the key players in the GCC Social Media Listening Market?

    Major players in the market include Sysomos, NetBase Quid, Awario, Talkwalker, and Brandwatch.

    What is the market size for Brand Management within the GCC Social Media Listening Market in 2024?

    Brand Management is valued at 10.5 million USD in the GCC Social Media Listening Market for the year 2024.

    What will be the market value for Customer Experience Management in 2035?

    Customer Experience Management is projected to reach a value of 56.0 million USD in 2035.

    What is the expected size of the Competitive Analysis segment in 2024?

    The Competitive Analysis segment is expected to be valued at 8.5 million USD in 2024.

    How much is the Crisis Management application projected to be worth in 2035?

    The Crisis Management application is expected to be valued at 22.0 million USD in 2035.

    What are the key growth drivers for the GCC Social Media Listening Market?

    Key growth drivers include increasing demand for brand management and customer experience insights.

    What challenges might impact the GCC Social Media Listening Market?

    Challenges include rapid technological changes and increasing competition within the industry.

    1. EXECUTIVE
    2. SUMMARY
    3. Market Overview
    4. Key Findings
    5. Market Segmentation
    6. Competitive Landscape
    7. Challenges and Opportunities
    8. Future Outlook
    9. MARKET INTRODUCTION
    10. Definition
    11. Scope of the study
    12. Research Objective
    13. Assumption
    14. Limitations
    15. RESEARCH
    16. METHODOLOGY
    17. Overview
    18. Data
    19. Mining
    20. Secondary Research
    21. Primary
    22. Research
    23. Primary Interviews and Information Gathering
    24. Process
    25. Breakdown of Primary Respondents
    26. Forecasting
    27. Model
    28. Market Size Estimation
    29. Bottom-Up
    30. Approach
    31. Top-Down Approach
    32. Data
    33. Triangulation
    34. Validation
    35. MARKET
    36. DYNAMICS
    37. Overview
    38. Drivers
    39. Restraints
    40. Opportunities
    41. MARKET FACTOR ANALYSIS
    42. Value chain Analysis
    43. Porter's
    44. Five Forces Analysis
    45. Bargaining Power of Suppliers
    46. Bargaining
    47. Power of Buyers
    48. Threat of New Entrants
    49. Threat
    50. of Substitutes
    51. Intensity of Rivalry
    52. COVID-19
    53. Impact Analysis
    54. Market Impact Analysis
    55. Regional
    56. Impact
    57. Opportunity and Threat Analysis
    58. GCC
    59. Social Media Listening Market, BY Application (USD Million)
    60. Brand
    61. Management
    62. Competitive Analysis
    63. Customer
    64. Experience Management
    65. Market Research
    66. Crisis
    67. Management
    68. GCC Social Media
    69. Listening Market, BY Deployment Model (USD Million)
    70. On-Premise
    71. Cloud-Based
    72. Hybrid
    73. GCC
    74. Social Media Listening Market, BY End User (USD Million)
    75. Small
    76. and Medium Enterprises
    77. Large Enterprises
    78. Government
    79. GCC
    80. Social Media Listening Market, BY Component (USD Million)
    81. Software
    82. Services
    83. Competitive Landscape
    84. Overview
    85. Competitive
    86. Analysis
    87. Market share Analysis
    88. Major
    89. Growth Strategy in the Social Media Listening Market
    90. Competitive
    91. Benchmarking
    92. Leading Players in Terms of Number of Developments
    93. in the Social Media Listening Market
    94. Key developments
    95. and growth strategies
    96. New Product Launch/Service Deployment
    97. Merger
    98. & Acquisitions
    99. Joint Ventures
    100. Major
    101. Players Financial Matrix
    102. Sales and Operating Income
    103. Major
    104. Players R&D Expenditure. 2023
    105. Company
    106. Profiles
    107. Sysomos
    108. Financial
    109. Overview
    110. Products Offered
    111. Key
    112. Developments
    113. SWOT Analysis
    114. Key
    115. Strategies
    116. NetBase Quid
    117. Financial
    118. Overview
    119. Products Offered
    120. Key
    121. Developments
    122. SWOT Analysis
    123. Key
    124. Strategies
    125. Awario
    126. Financial
    127. Overview
    128. Products Offered
    129. Key
    130. Developments
    131. SWOT Analysis
    132. Key
    133. Strategies
    134. Talkwalker
    135. Financial
    136. Overview
    137. Products Offered
    138. Key
    139. Developments
    140. SWOT Analysis
    141. Key
    142. Strategies
    143. Reevoo
    144. Financial
    145. Overview
    146. Products Offered
    147. Key
    148. Developments
    149. SWOT Analysis
    150. Key
    151. Strategies
    152. Crimson Hexagon
    153. Financial
    154. Overview
    155. Products Offered
    156. Key
    157. Developments
    158. SWOT Analysis
    159. Key
    160. Strategies
    161. Hootsuite
    162. Financial
    163. Overview
    164. Products Offered
    165. Key
    166. Developments
    167. SWOT Analysis
    168. Key
    169. Strategies
    170. BuzzSumo
    171. Financial
    172. Overview
    173. Products Offered
    174. Key
    175. Developments
    176. SWOT Analysis
    177. Key
    178. Strategies
    179. Sprinklr
    180. Financial
    181. Overview
    182. Products Offered
    183. Key
    184. Developments
    185. SWOT Analysis
    186. Key
    187. Strategies
    188. Brandwatch
    189. Financial
    190. Overview
    191. Products Offered
    192. Key
    193. Developments
    194. SWOT Analysis
    195. Key
    196. Strategies
    197. Nestlé
    198. Financial
    199. Overview
    200. Products Offered
    201. Key
    202. Developments
    203. SWOT Analysis
    204. Key
    205. Strategies
    206. Mention
    207. Financial
    208. Overview
    209. Products Offered
    210. Key
    211. Developments
    212. SWOT Analysis
    213. Key
    214. Strategies
    215. Meltwater
    216. Financial
    217. Overview
    218. Products Offered
    219. Key
    220. Developments
    221. SWOT Analysis
    222. Key
    223. Strategies
    224. Cision
    225. Financial
    226. Overview
    227. Products Offered
    228. Key
    229. Developments
    230. SWOT Analysis
    231. Key
    232. Strategies
    233. References
    234. Related
    235. Reports
    236. LIST
    237. OF ASSUMPTIONS
    238. GCC Social Media Listening Market SIZE
    239. ESTIMATES & FORECAST, BY APPLICATION, 2019-2035 (USD Billions)
    240. GCC
    241. Social Media Listening Market SIZE ESTIMATES & FORECAST, BY DEPLOYMENT MODEL,
    242. 2035 (USD Billions)
    243. GCC Social Media Listening Market
    244. SIZE ESTIMATES & FORECAST, BY END USER, 2019-2035 (USD Billions)
    245. GCC
    246. Social Media Listening Market SIZE ESTIMATES & FORECAST, BY COMPONENT, 2019-2035
    247. (USD Billions)
    248. PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
    249. ACQUISITION/PARTNERSHIP
    250. LIST
    251. Of figures
    252. MARKET SYNOPSIS
    253. GCC
    254. SOCIAL MEDIA LISTENING MARKET ANALYSIS BY APPLICATION
    255. GCC
    256. SOCIAL MEDIA LISTENING MARKET ANALYSIS BY DEPLOYMENT MODEL
    257. GCC
    258. SOCIAL MEDIA LISTENING MARKET ANALYSIS BY END USER
    259. GCC
    260. SOCIAL MEDIA LISTENING MARKET ANALYSIS BY COMPONENT
    261. KEY
    262. BUYING CRITERIA OF SOCIAL MEDIA LISTENING MARKET
    263. RESEARCH
    264. PROCESS OF MRFR
    265. DRO ANALYSIS OF SOCIAL MEDIA LISTENING
    266. MARKET
    267. DRIVERS IMPACT ANALYSIS: SOCIAL MEDIA LISTENING
    268. MARKET
    269. RESTRAINTS IMPACT ANALYSIS: SOCIAL MEDIA LISTENING
    270. MARKET
    271. SUPPLY / VALUE CHAIN: SOCIAL MEDIA LISTENING MARKET
    272. SOCIAL
    273. MEDIA LISTENING MARKET, BY APPLICATION, 2025 (% SHARE)
    274. SOCIAL
    275. MEDIA LISTENING MARKET, BY APPLICATION, 2019 TO 2035 (USD Billions)
    276. SOCIAL
    277. MEDIA LISTENING MARKET, BY DEPLOYMENT MODEL, 2025 (% SHARE)
    278. SOCIAL
    279. MEDIA LISTENING MARKET, BY DEPLOYMENT MODEL, 2019 TO 2035 (USD Billions)
    280. SOCIAL
    281. MEDIA LISTENING MARKET, BY END USER, 2025 (% SHARE)
    282. SOCIAL
    283. MEDIA LISTENING MARKET, BY END USER, 2019 TO 2035 (USD Billions)
    284. SOCIAL
    285. MEDIA LISTENING MARKET, BY COMPONENT, 2025 (% SHARE)
    286. SOCIAL
    287. MEDIA LISTENING MARKET, BY COMPONENT, 2019 TO 2035 (USD Billions)
    288. BENCHMARKING
    289. OF MAJOR COMPETITORS

    GCC Social Media Listening Market Segmentation

    • Social Media Listening Market By Application (USD Million, 2019-2035)

      • Brand Management
      • Competitive Analysis
      • Customer Experience Management
      • Market Research
      • Crisis Management

     

    • Social Media Listening Market By Deployment Model (USD Million, 2019-2035)

      • On-Premise
      • Cloud-Based
      • Hybrid

     

    • Social Media Listening Market By End User (USD Million, 2019-2035)

      • Small and Medium Enterprises
      • Large Enterprises
      • Government

     

    • Social Media Listening Market By Component (USD Million, 2019-2035)

      • Software
      • Services

     

     

     

     

     

     

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