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    South America User Experience Research Software Market

    ID: MRFR/ICT/56354-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    South America User Experience Research Software Market Research Report By Type (Cloud, On-Premise), By Application (Large Enterprises, SMEs) and By Regional (Brazil, Mexico, Argentina, Rest of South America) - Forecast to 2035

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    South America User Experience Research Software Market Research Report- Forecast to 2035 Infographic
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    Table of Contents

    South America User Experience Research Software Market Summary

    The South America User Experience Research Software market is projected to grow from 27 USD Million in 2024 to 63 USD Million by 2035.

    Key Market Trends & Highlights

    South America User Experience Research Software Key Trends and Highlights

    • The market is expected to experience a compound annual growth rate (CAGR) of 8.01 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 63 USD Million, indicating robust growth potential.
    • In 2024, the market is valued at 27 USD Million, reflecting the current demand for user experience research solutions.
    • Growing adoption of digital transformation initiatives due to increased focus on customer satisfaction is a major market driver.

    Market Size & Forecast

    2024 Market Size 27 (USD Million)
    2035 Market Size 63 (USD Million)
    CAGR (2025-2035) 8.01%

    Major Players

    UserTesting, Airtable, Usabilla, Dovetail, Crazy Egg, Qualtrics, Testbirds, Optimal Workshop, Maze, SurveyMonkey, UserZoom, FullStory, Hotjar, Typeform, Lookback

    South America User Experience Research Software Market Trends

    The South America User Experience Research Software Market has witnessed notable trends driven by the growing emphasis on digital transformation across various industries in the region. Governments in countries like Brazil and Argentina are advocating for the adoption of technology to enhance user engagement and service delivery. As a result, companies are increasingly investing in UX research software to optimize their products and services, ensuring they meet user needs effectively. 

    Another key driver is the escalation of e-commerce and mobile applications in South America, particularly highlighted by the significant rise in internet penetration and smartphone usage.This has opened up new avenues for businesses to collect user feedback and improve their offerings to stay competitive in the marketplace. Moreover, opportunities are emerging from the increasing demand for localized user experiences as businesses aim to cater to the diverse cultural and social contexts within South America. Companies are seeking solutions that allow them to better understand user behavior in specific markets, leading to tailored designs and more personalized interfaces. 

    South America User Experience Research Software Market Drivers

    Market Segment Insights

    South America User Experience Research Software Market Segment Insights

    South America User Experience Research Software Market Segment Insights

    User Experience Research Software Market Type Insights

    User Experience Research Software Market Type Insights

    The South America User Experience Research Software Market is characterized by a diverse segmentation in the Type category, primarily focusing on Cloud and On-Premise solutions. In recent years, the trend toward Cloud-based solutions has been increasingly embraced across various sectors, reflecting a shift in how organizations approach user experience research. Cloud solutions are favored for their scalability, ease of access, and collaborative capabilities, allowing users to conduct studies and gather insights from anywhere, which is particularly beneficial in the dynamic landscape of South America.

    The growing penetration of the internet and mobile devices across the region fosters a conducive environment for such flexible solutions, enabling companies to adapt quickly to user needs and improve their experience based on real-time data. 

    On-Premise solutions, although slightly less dominant than their Cloud counterparts, hold a significant position, especially for organizations that prioritize data security and control over their software infrastructure. Organizations in sectors such as finance and healthcare, where there is a high sensitivity around data protection, often prefer On-Premise solutions as they allow for greater customization and security. The choice between Cloud and On-Premise often hinges on an organization’s specific needs, compliance requirements, and infrastructure capabilities.

    Thus, these two Types cater to different segments of the market while both are contributing to the overall growth and evolution of user experience research software in South America. 

    This duality empowers companies to choose solutions that align closely with their strategic objectives, improving user engagement and product satisfaction and ultimately driving better business outcomes in the region’s flourishing digital economy. The continued rise in online consumer engagement and the increasing importance organizations place on user experience will likely bolster both segments, ensuring that each plays a crucial role in shaping the future landscape of the South America User Experience Research Software Market.

    User Experience Research Software Market Application Insights

    User Experience Research Software Market Application Insights

    The South America User Experience Research Software Market showcases a diverse range of applications that address the unique needs of various organizations, such as Large Enterprises and Small and Medium-sized Enterprises (SMEs). Large Enterprises often invest significantly in user experience research to enhance customer satisfaction and improve product offerings, leveraging robust software that can analyze vast amounts of user data. On the other hand, SMEs focus on affordability and adaptability, seeking solutions that provide actionable insights without the complexity often associated with larger systems.

    This segmentation highlights the varying priorities; while Large Enterprises may prioritize comprehensive features and scalability, SMEs benefit from user-friendly tools that deliver value without straining their limited resources. The rise of digital transformation initiatives across South America has further fueled the need for effective user experience research, as both segments recognize the impact of enhanced user engagement on market competitiveness.

    Furthermore, the increasing shift towards remote work and online interactions emphasizes the importance of user experience software in gathering real-time feedback.As such, the South America User Experience Research Software Market remains poised for growth, catering to the distinct demands of these segments in an evolving digital landscape.

    Get more detailed insights about South America User Experience Research Software Market Research Report- Forecast to 2035

    Regional Insights

    The South America User Experience Research Software Market showcases a diverse landscape across its regional segments, notably Brazil, Mexico, Argentina, and the Rest of South America. Brazil stands as the dominant player in this market, fueled by its large population and growing technology sector, making it a key hub for user experience research developments. 

    Mexico follows closely, benefiting from its proximity to the United States and a burgeoning tech startup ecosystem, which encourages innovation in user experience methodologies. Argentina, while smaller in scale, plays a significant role thanks to its skilled workforce in tech and design, increasing the demand for user-centric software solutions.The Rest of South America also contributes substantially, reflecting varied consumer behaviors and preferences across nations, thereby presenting unique challenges and opportunities for user experience researchers. 

    Factors such as rapid digital transformation, increased adoption of e-commerce, and a heightened focus on customer satisfaction are driving growth across these regions. The demand for improved user experiences is set to rise as businesses recognize the value of understanding their users better, thus paving the way for further investment in user experience research software.

    South America User Experience Research Software Market Region

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    Key Players and Competitive Insights

    The South America User Experience Research Software Market is experiencing rapid growth as organizations increasingly acknowledge the importance of user-centric design and research methodologies. This market features a competitive landscape characterized by various players, each vying to provide innovative solutions that enhance user experience and facilitate deeper insights into user behavior. The demand for effective UX research tools is driven by the increasing adoption of digital platforms across numerous sectors, which illustrates the significant investment companies are willing to make in understanding their users.

    As a result, the competition is intensifying, with firms focusing on delivering customizable software solutions that streamline the UX research process, promote collaboration, and ultimately yield actionable findings. 

    UserTesting has established a notable presence in the South America User Experience Research Software Market by offering a comprehensive platform that enables organizations to gather qualitative insights from their target audiences. The company is recognized for its robust features that allow users to create targeted tests, gather feedback at various stages of the development process, and analyze user interactions in real time. With a strong commitment to delivering superior user experiences, UserTesting provides businesses with the tools to refine their offerings based on actual user feedback, fostering a culture of continuous improvement.

    The company’s strengths lie in its user-friendly interface and extensive resources that empower teams to gain actionable insights swiftly, all while adapting to the unique cultural and business contexts within South America.

    Airtable has emerged as a versatile player within the South America User Experience Research Software Market by offering a unique blend of project management and collaboration tools tailored for design teams and UX researchers. The company's platform is known for its flexibility, allowing businesses to create custom workflows and manage research projects seamlessly. Key products and services include dynamic databases and templates that help teams organize user insights, facilitating better communication and decision-making among stakeholders. 

    Airtable's strengths lie in its intuitive design and ability to integrate with various other tools, enhancing its functionality for UX research. In recent years, the company has engaged in strategic partnerships and acquisitions that broaden its capabilities within the South American market, equipping local businesses with the necessary resources to optimize their user experience initiatives. Through these developments, Airtable continues to strengthen its position, making it a valuable asset for organizations dedicated to elevating their UX research processes in the region.

    Key Companies in the South America User Experience Research Software Market market include

    Industry Developments

    The South America User Experience Research Software Market is experiencing significant growth, driven by increasing demand for improved digital experiences. Recent developments have revealed that UserTesting has expanded its operations in Brazil to cater to a burgeoning digital landscape, while Qualtrics has introduced enhanced analytics features appealing to local businesses. 

    Additionally, Airtable has reported an uptick in user onboarding in the region, indicating a growing awareness of user experience tools. In terms of acquisitions, Testbirds acquired a local player to bolster its presence in South America in August 2023, enhancing its service offerings. This trend of consolidation highlights the competitive landscape and a push for market share among key players such as Dovetail and Usabilla. 

    Over the past two years, Crazy Egg and Hotjar have seen a rise in adoption rates among South American startups, reflecting a shift towards data-driven design practices. Recent regulations promoting digital innovation in countries like Brazil further suggest a supportive environment for User Experience Research Software, ensuring continued investment and growth within the sector.

    Market Segmentation

    User Experience Research Software Market Type Outlook

    • Cloud
    • On-Premise

    User Experience Research Software Market Regional Outlook

    • Brazil
    • Mexico
    • Argentina
    • Rest of South America

    User Experience Research Software Market Application Outlook

    • Large Enterprises
    • SMEs

    Report Scope

     
    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 24.75(USD Million)
    MARKET SIZE 2024 27.0(USD Million)
    MARKET SIZE 2035 63.0(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 8.007% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED UserTesting, Airtable, Usabilla, Dovetail, Crazy Egg, Qualtrics, Testbirds, Optimal Workshop, Maze, SurveyMonkey, UserZoom, FullStory, Hotjar, Typeform, Lookback
    SEGMENTS COVERED Type, Application, Regional
    KEY MARKET OPPORTUNITIES Growing digital transformation initiatives, Increasing remote work adoption, Rising demand for localized content, Expanding e-commerce platforms, Focus on mobile user experiences
    KEY MARKET DYNAMICS growing digital transformation, increasing remote work, surge in mobile usage, demand for user-centric design, rise in e-commerce platforms
    COUNTRIES COVERED Brazil, Mexico, Argentina, Rest of South America

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    What is the expected market size of the South America User Experience Research Software Market in 2024?

    The South America User Experience Research Software Market is expected to be valued at 27.0 million USD in 2024.

    What will be the projected market size for the South America User Experience Research Software Market by 2035?

    By 2035, the market is anticipated to grow to 63.0 million USD.

    What is the expected compound annual growth rate (CAGR) for the South America User Experience Research Software Market from 2025 to 2035?

    The expected CAGR for the market between 2025 and 2035 is 8.007%.

    Which region is projected to hold the largest market size in 2024 within South America?

    Brazil is projected to hold the largest market size in 2024, valued at 9.0 million USD.

    What is the anticipated market value for the cloud segment of the South America User Experience Research Software Market in 2035?

    The cloud segment is expected to reach a market value of 36.0 million USD by 2035.

    What will be the market size for the on-premise segment in 2024?

    The on-premise segment is expected to be valued at 12.0 million USD in 2024.

    Which companies are considered key players in the South America User Experience Research Software Market?

    Key players in the market include UserTesting, Airtable, Usabilla, Dovetail, and Crazy Egg.

    How is the market for Mexico expected to grow by 2035?

    The market for Mexico is projected to grow from 6.0 million USD in 2024 to 15.0 million USD by 2035.

    What growth opportunities are expected in the South America User Experience Research Software Market?

    There are significant growth opportunities driven by increasing demand for user-centric solutions and digital transformation.

    What are the projected market figures for Argentina in 2035?

    Argentina's market is expected to reach a value of 10.0 million USD by 2035.

    1. EXECUTIVE
    2. SUMMARY
    3. Market Overview
    4. Key Findings
    5. Market Segmentation
    6. Competitive Landscape
    7. Challenges and Opportunities
    8. Future Outlook
    9. MARKET INTRODUCTION
    10. Definition
    11. Scope of the study
    12. Research Objective
    13. Assumption
    14. Limitations
    15. RESEARCH
    16. METHODOLOGY
    17. Overview
    18. Data
    19. Mining
    20. Secondary Research
    21. Primary
    22. Research
    23. Primary Interviews and Information Gathering
    24. Process
    25. Breakdown of Primary Respondents
    26. Forecasting
    27. Model
    28. Market Size Estimation
    29. Bottom-Up
    30. Approach
    31. Top-Down Approach
    32. Data
    33. Triangulation
    34. Validation
    35. MARKET
    36. DYNAMICS
    37. Overview
    38. Drivers
    39. Restraints
    40. Opportunities
    41. MARKET FACTOR ANALYSIS
    42. Value chain Analysis
    43. Porter's
    44. Five Forces Analysis
    45. Bargaining Power of Suppliers
    46. Bargaining
    47. Power of Buyers
    48. Threat of New Entrants
    49. Threat
    50. of Substitutes
    51. Intensity of Rivalry
    52. COVID-19
    53. Impact Analysis
    54. Market Impact Analysis
    55. Regional
    56. Impact
    57. Opportunity and Threat Analysis
    58. South
    59. America User Experience Research Software Market, BY Type (USD Million)
    60. Cloud
    61. On-Premise
    62. South
    63. America User Experience Research Software Market, BY Application (USD Million)
    64. Large
    65. Enterprises
    66. SMEs
    67. South
    68. America User Experience Research Software Market, BY Regional (USD Million)
    69. Brazil
    70. Mexico
    71. Argentina
    72. Rest
    73. of South America
    74. Competitive Landscape
    75. Overview
    76. Competitive
    77. Analysis
    78. Market share Analysis
    79. Major
    80. Growth Strategy in the User Experience Research Software Market
    81. Competitive
    82. Benchmarking
    83. Leading Players in Terms of Number of Developments
    84. in the User Experience Research Software Market
    85. Key developments
    86. and growth strategies
    87. New Product Launch/Service Deployment
    88. Merger
    89. & Acquisitions
    90. Joint Ventures
    91. Major
    92. Players Financial Matrix
    93. Sales and Operating Income
    94. Major
    95. Players R&D Expenditure. 2023
    96. Company
    97. Profiles
    98. UserTesting
    99. Financial
    100. Overview
    101. Products Offered
    102. Key
    103. Developments
    104. SWOT Analysis
    105. Key
    106. Strategies
    107. Airtable
    108. Financial
    109. Overview
    110. Products Offered
    111. Key
    112. Developments
    113. SWOT Analysis
    114. Key
    115. Strategies
    116. Usabilla
    117. Financial
    118. Overview
    119. Products Offered
    120. Key
    121. Developments
    122. SWOT Analysis
    123. Key
    124. Strategies
    125. Dovetail
    126. Financial
    127. Overview
    128. Products Offered
    129. Key
    130. Developments
    131. SWOT Analysis
    132. Key
    133. Strategies
    134. Crazy Egg
    135. Financial
    136. Overview
    137. Products Offered
    138. Key
    139. Developments
    140. SWOT Analysis
    141. Key
    142. Strategies
    143. Qualtrics
    144. Financial
    145. Overview
    146. Products Offered
    147. Key
    148. Developments
    149. SWOT Analysis
    150. Key
    151. Strategies
    152. Testbirds
    153. Financial
    154. Overview
    155. Products Offered
    156. Key
    157. Developments
    158. SWOT Analysis
    159. Key
    160. Strategies
    161. Optimal Workshop
    162. Financial
    163. Overview
    164. Products Offered
    165. Key
    166. Developments
    167. SWOT Analysis
    168. Key
    169. Strategies
    170. Maze
    171. Financial
    172. Overview
    173. Products Offered
    174. Key
    175. Developments
    176. SWOT Analysis
    177. Key
    178. Strategies
    179. SurveyMonkey
    180. Financial
    181. Overview
    182. Products Offered
    183. Key
    184. Developments
    185. SWOT Analysis
    186. Key
    187. Strategies
    188. UserZoom
    189. Financial
    190. Overview
    191. Products Offered
    192. Key
    193. Developments
    194. SWOT Analysis
    195. Key
    196. Strategies
    197. FullStory
    198. Financial
    199. Overview
    200. Products Offered
    201. Key
    202. Developments
    203. SWOT Analysis
    204. Key
    205. Strategies
    206. Hotjar
    207. Financial
    208. Overview
    209. Products Offered
    210. Key
    211. Developments
    212. SWOT Analysis
    213. Key
    214. Strategies
    215. Typeform
    216. Financial
    217. Overview
    218. Products Offered
    219. Key
    220. Developments
    221. SWOT Analysis
    222. Key
    223. Strategies
    224. Lookback
    225. Financial
    226. Overview
    227. Products Offered
    228. Key
    229. Developments
    230. SWOT Analysis
    231. Key
    232. Strategies
    233. References
    234. Related
    235. Reports
    236. LIST
    237. OF ASSUMPTIONS
    238. South America User Experience Research
    239. Software Market SIZE ESTIMATES & FORECAST, BY TYPE, 2019-2035 (USD Billions)
    240. South
    241. America User Experience Research Software Market SIZE ESTIMATES & FORECAST,
    242. BY APPLICATION, 2019-2035 (USD Billions)
    243. South America
    244. User Experience Research Software Market SIZE ESTIMATES & FORECAST, BY REGIONAL,
    245. 2035 (USD Billions)
    246. PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
    247. ACQUISITION/PARTNERSHIP
    248. LIST
    249. Of figures
    250. MARKET SYNOPSIS
    251. SOUTH
    252. AMERICA USER EXPERIENCE RESEARCH SOFTWARE MARKET ANALYSIS BY TYPE
    253. SOUTH
    254. AMERICA USER EXPERIENCE RESEARCH SOFTWARE MARKET ANALYSIS BY APPLICATION
    255. SOUTH
    256. AMERICA USER EXPERIENCE RESEARCH SOFTWARE MARKET ANALYSIS BY REGIONAL
    257. KEY
    258. BUYING CRITERIA OF USER EXPERIENCE RESEARCH SOFTWARE MARKET
    259. RESEARCH
    260. PROCESS OF MRFR
    261. DRO ANALYSIS OF USER EXPERIENCE RESEARCH
    262. SOFTWARE MARKET
    263. DRIVERS IMPACT ANALYSIS: USER EXPERIENCE
    264. RESEARCH SOFTWARE MARKET
    265. RESTRAINTS IMPACT ANALYSIS:
    266. USER EXPERIENCE RESEARCH SOFTWARE MARKET
    267. SUPPLY / VALUE
    268. CHAIN: USER EXPERIENCE RESEARCH SOFTWARE MARKET
    269. USER
    270. EXPERIENCE RESEARCH SOFTWARE MARKET, BY TYPE, 2025 (% SHARE)
    271. USER
    272. EXPERIENCE RESEARCH SOFTWARE MARKET, BY TYPE, 2019 TO 2035 (USD Billions)
    273. USER
    274. EXPERIENCE RESEARCH SOFTWARE MARKET, BY APPLICATION, 2025 (% SHARE)
    275. USER
    276. EXPERIENCE RESEARCH SOFTWARE MARKET, BY APPLICATION, 2019 TO 2035 (USD Billions)
    277. USER
    278. EXPERIENCE RESEARCH SOFTWARE MARKET, BY REGIONAL, 2025 (% SHARE)
    279. USER
    280. EXPERIENCE RESEARCH SOFTWARE MARKET, BY REGIONAL, 2019 TO 2035 (USD Billions)
    281. BENCHMARKING
    282. OF MAJOR COMPETITORS

    South America User Experience Research Software Market Segmentation

     

     

     

    • User Experience Research Software Market By Type (USD Million, 2019-2035)

      • Cloud
      • On-Premise

     

    • User Experience Research Software Market By Application (USD Million, 2019-2035)

      • Large Enterprises
      • SMEs

     

    • User Experience Research Software Market By Regional (USD Million, 2019-2035)

      • Brazil
      • Mexico
      • Argentina
      • Rest of South America

     

    User Experience Research Software Market Regional Outlook (USD Million, 2019-2035)

     

     

    • South America Outlook (USD Million, 2019-2035)

      • South America User Experience Research Software Market by Type

        • Cloud
        • On-Premise
      • South America User Experience Research Software Market by Application Type

        • Large Enterprises
        • SMEs
      • South America User Experience Research Software Market by Regional Type

        • Brazil
        • Mexico
        • Argentina
        • Rest of South America
      • BRAZIL Outlook (USD Million, 2019-2035)
      • BRAZIL User Experience Research Software Market by Type

        • Cloud
        • On-Premise
      • BRAZIL User Experience Research Software Market by Application Type

        • Large Enterprises
        • SMEs
      • MEXICO Outlook (USD Million, 2019-2035)
      • MEXICO User Experience Research Software Market by Type

        • Cloud
        • On-Premise
      • MEXICO User Experience Research Software Market by Application Type

        • Large Enterprises
        • SMEs
      • ARGENTINA Outlook (USD Million, 2019-2035)
      • ARGENTINA User Experience Research Software Market by Type

        • Cloud
        • On-Premise
      • ARGENTINA User Experience Research Software Market by Application Type

        • Large Enterprises
        • SMEs
      • REST OF SOUTH AMERICA Outlook (USD Million, 2019-2035)
      • REST OF SOUTH AMERICA User Experience Research Software Market by Type

        • Cloud
        • On-Premise
      • REST OF SOUTH AMERICA User Experience Research Software Market by Application Type

        • Large Enterprises
        • SMEs

     

     

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