• Cat-intel
  • MedIntelliX
  • Resources
  • About Us
  • Request Free Sample ×

    Kindly complete the form below to receive a free sample of this Report

    Leading companies partner with us for data-driven Insights

    clients tt-cursor

    UK User Experience Research Software Market

    ID: MRFR/ICT/56347-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    UK User Experience Research Software Market Research Report By Type (Cloud, On-Premise) and By Application (Large Enterprises, SMEs) - Forecast to 2035

    Share:
    Download PDF ×

    We do not share your information with anyone. However, we may send you emails based on your report interest from time to time. You may contact us at any time to opt-out.

    UK User Experience Research Software Market Research Report- Forecast to 2035 Infographic
    Purchase Options
    $ 4,950.0
    $ 5,950.0
    $ 7,250.0
    Table of Contents

    UK User Experience Research Software Market Summary

    The United Kingdom User Experience Research Software market is poised for substantial growth from 2024 to 2035.

    Key Market Trends & Highlights

    UK User Experience Research Software Key Trends and Highlights

    • The market valuation is projected to increase from 12.2 USD Million in 2024 to 27.4 USD Million by 2035.
    • A compound annual growth rate (CAGR) of 7.69 percent is anticipated from 2025 to 2035.
    • The growth trajectory indicates a robust demand for user experience research tools in the UK.
    • Growing adoption of digital transformation initiatives due to enhanced consumer engagement is a major market driver.

    Market Size & Forecast

    2024 Market Size 12.2 (USD Million)
    2035 Market Size 27.4 (USD Million)
    CAGR (2025-2035) 7.69%

    Major Players

    UserTesting, UsabilityHub, Smartlook, Dovetail, Crazy Egg, Pendo, Optimal Workshop, Maze, Userbrain, Mixpanel, UserZoom, FullStory, Qualaroo, Hotjar, Lookback

    UK User Experience Research Software Market Trends

    The UK User Experience Research Software Market is witnessing significant trends driven by an increasing focus on digital transformation across multiple sectors. Businesses in the UK are increasingly recognizing the importance of user-centered design to enhance customer satisfaction and loyalty, prompting a rising demand for user experience research software. Key market drivers include the growing adoption of remote work, which has led organizations to prioritize understanding digital interactions and improving online experiences for their customers. The push for advanced insights into user behavior has accelerated investments in analytics tools that provide real-time feedback and usability testing capabilities.

    Recent trends indicate a shift towards integrating artificial intelligence and machine learning into user experience research tools. These technologies enable businesses to analyze vast amounts of user data quickly and comprehensively, leading to informed decision-making. Moreover, there has been an uptick in collaborations among UK tech firms, startups, and academic institutions to innovate and enhance the capabilities of existing UX research software. This trend fosters an environment where new features, such as mobile usability testing and accessibility evaluations, are being prioritized to accommodate diverse user needs. 

    Opportunities in the UK market are ripe for enterprises that can effectively leverage emerging technologies alongside traditional research methods.As businesses venture into adopting a more agile approach to UX research, the demand for customizable software solutions that cater to specific industry needs presents a fertile ground for development. In addition, increasing funding and support from the UK government for tech-driven initiatives can bolster growth within this sector, further driving innovation and enhancing user experience research tools, making them more robust and user-friendly.

    UK User Experience Research Software Market Drivers

    Market Segment Insights

    UK User Experience Research Software Market Segment Insights

    UK User Experience Research Software Market Segment Insights

    User Experience Research Software Market Type Insights

    User Experience Research Software Market Type Insights

    The UK User Experience Research Software Market is diversifying significantly by Type, encompassing key classifications such as Cloud and On-Premise solutions. The Cloud segment has been particularly influential, revolutionizing how organizations conduct user experience research by offering flexibility and scalability. Companies in the UK are increasingly adopting Cloud solutions to facilitate remote access, allowing researchers to gather insights from diverse user bases with ease.

    This adaptability is essential in today's fast-paced digital environment, where remote working has become commonplace, and teams require tools that support collaboration across distances.On the other hand, the On-Premise type provides organizations with enhanced security and control over their data. This option is especially appealing to sectors that handle sensitive information or are subject to strict regulatory standards. 

    UK enterprises often prefer On-Premise solutions when they prioritize data governance while ensuring that user experience research capabilities are robust and comprehensive. Both Cloud and On-Premise types contribute uniquely to the UK User Experience Research Software Market, addressing varying organizational needs and challenges.As firms delve deeper into understanding user behavior, the adaptability and security of these types are pivotal in enhancing market growth, facilitating a more enriched user experience aligned with the expectations of UK consumers. 

    The increasing demand for user-centered design is driving organizations to invest in research tools that harness the capabilities of each segment effectively, reflecting the ongoing evolution of the UK's digital landscape. This blend of types in the market fosters opportunities for companies to scale their research efforts efficiently, supporting the need for enhanced customer insights while navigating a complex and rapidly changing environment.User experience is becoming a central pillar for competition among UK businesses, driving further innovation and growth in the User Experience Research Software Market landscape.

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    User Experience Research Software Market Application Insights

    User Experience Research Software Market Application Insights

    The Application segment of the UK User Experience Research Software Market plays a crucial role in enhancing user engagement and satisfaction. This segment is characterized by the significant utilization of user experience research tools among Large Enterprises and Small to Medium Enterprises (SMEs). Large Enterprises often seek these tools to gain comprehensive insights into user behavior and needs, ensuring they remain competitive in a rapidly evolving digital landscape. SMEs leverage user experience research software to optimize product offerings and improve customer satisfaction, which is essential for their growth and sustainability in a challenging market.

    The UK market data shows a rising demand for tailored solutions that cater specifically to these diverse business types, highlighting the importance of adaptability in software offerings. Moreover, the growth in digital transformation initiatives across industries in the UK further propels the need for effective user experience research tools. With the ongoing emphasis on data-driven decision-making, businesses in the UK are increasingly relying on advanced analytics and user insights, maximizing opportunities for innovation and alignment with customer expectations.This focus on user-centric design is pivotal in driving market growth as organizations strive to enhance their digital products and services.

    Get more detailed insights about UK User Experience Research Software Market Research Report- Forecast to 2035

    Regional Insights

    Key Players and Competitive Insights

    The UK User Experience Research Software Market is characterized by a rapidly evolving landscape where various companies compete to provide innovative tools and services aimed at enhancing user-centric design processes. As companies increasingly recognize the importance of understanding user behavior and preferences, they are adopting various research methodologies to streamline their product development. This market comprises a diverse range of solutions, from usability testing to user feedback analysis, allowing businesses to make data-driven decisions.

    The competitive insights in this market highlight the ongoing advancements in technology and methodology, along with the necessity for organizations to stay ahead of the curve in order to meet the demands of their users effectively. UserTesting distinguishes itself within the UK User Experience Research Software Market through its robust platform that facilitates an array of user research capabilities. 

    This company has a significant market presence due to its user-friendly interface and high-quality services that enable businesses to gather actionable insights from real users rapidly. UserTesting's strength lies in its ability to provide tailored research solutions that suit various industries, facilitating quick iterations and enhancing product experiences.

    The company has built a strong reputation by investing in technology that allows for diverse research methods, including video feedback and mobile testing, thus equipping companies in the UK to optimize their user engagement strategies effectively.UsabilityHub also plays a notable role within the UK User Experience Research Software Market, offering a suite of tools designed to gather user input and feedback effectively. The company is recognized for its key products and services like preference tests, design surveys, and five-second tests that aid businesses in making crucial design decisions informed by user responses. 

    UsabilityHub has established a solid market presence, emphasizing its strength in offering rapid feedback with a global panel, which is valuable for companies looking to refine their products in the competitive UK market. In addition to advancing its product offerings, UsabilityHub has engaged in strategic partnerships and potential acquisitions that expand its capabilities and market reach, contributing to its ongoing growth in the UK landscape. This positioning allows UsabilityHub to continue to provide user experience solutions that foster improved product design and user satisfaction across various sectors.

    Key Companies in the UK User Experience Research Software Market market include

    Industry Developments

    UserTesting, a significant player in the UK User Experience Research Software Market, has recently expanded its services with new features aimed at improving customer feedback cycles, reflecting a growing demand for innovative user insights tools. UsabilityHub has also introduced enhanced testing tools that cater to remote teams, aligning with shifts in workplace trends. 

    Recent months saw Smartlook enhance its analytics offerings, further securing its position in the competitive landscape. Dovetail has been noted for its rapid scaling, seeking strategic partnerships to broaden its service reach. Notably, in May 2023, Mixpanel announced an acquisition move aimed at integrating advanced analytics capabilities, thus reinforcing its market standing. 

    The market has shown robust growth over the last couple of years, with valuations for companies like Crazy Egg and Pendo witnessing significant increases due to heightened interest in user-centric solutions. Hotjar made headlines recently for a partnership with various educational institutions to promote user research practices among students in the UK. Over the previous 2-3 years, the sector has increasingly focused on remote usability testing, with Maze and UserZoom being at the forefront of this evolution.

    Market Segmentation

    User Experience Research Software Market Type Outlook

    • Cloud
    • On-Premise

    User Experience Research Software Market Application Outlook

    • Large Enterprises
    • SMEs

    Report Scope

     
    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 11.14(USD Million)
    MARKET SIZE 2024 12.15(USD Million)
    MARKET SIZE 2035 27.44(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 7.687% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED UserTesting, UsabilityHub, Smartlook, Dovetail, Crazy Egg, Pendo, Optimal Workshop, Maze, Userbrain, Mixpanel, UserZoom, FullStory, Qualaroo, Hotjar, Lookback
    SEGMENTS COVERED Type, Application
    KEY MARKET OPPORTUNITIES Increased demand for remote testing, Growth in AI-driven analytics, Expansion of mobile user studies, Rising focus on data privacy, Integration with design collaboration tools
    KEY MARKET DYNAMICS increased demand for remote testing, growing focus on customer-centric design, advancements in AI and automation, rising reliance on data-driven decisions, emergence of mobile UX research tools
    COUNTRIES COVERED UK

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

    Leave a Comment

    FAQs

    What is the expected market size of the UK User Experience Research Software Market by 2024?

    The UK User Experience Research Software Market is expected to be valued at 12.15 million USD in 2024.

    What will the market value of the UK User Experience Research Software Market be in 2035?

    By 2035, the market is projected to reach a value of 27.44 million USD.

    What is the compound annual growth rate (CAGR) for the UK User Experience Research Software Market from 2025 to 2035?

    The projected CAGR for the UK User Experience Research Software Market from 2025 to 2035 is 7.687%.

    Which segment of the market is set to dominate in terms of revenue by 2035?

    The cloud segment is expected to dominate, projected to reach 16.3 million USD by 2035.

    What was the total market value for the On-Premise segment in 2024?

    The On-Premise segment is valued at 4.86 million USD in 2024.

    Who are the key players in the UK User Experience Research Software Market?

    Key players include UserTesting, UsabilityHub, Smartlook, and Crazy Egg, among others.

    How has the competitive landscape affected the growth of the market?

    Competitive innovations and offerings have significantly propelled market growth and user engagement.

    What are the primary applications driving demand in the UK User Experience Research Software Market?

    Primary applications include usability testing, user feedback collection, and customer journey mapping.

    What challenges are currently faced by the UK User Experience Research Software Market?

    Challenges include navigating data privacy regulations and integrating new technologies.

    How does the current global scenario impact the UK User Experience Research Software Market?

    The global scenario influences market dynamics by affecting technology adoption and consumer behavior.

    1. EXECUTIVE
    2. SUMMARY
    3. Market Overview
    4. Key Findings
    5. Market Segmentation
    6. Competitive Landscape
    7. Challenges and Opportunities
    8. Future Outlook
    9. MARKET INTRODUCTION
    10. Definition
    11. Scope of the study
    12. Research Objective
    13. Assumption
    14. Limitations
    15. RESEARCH
    16. METHODOLOGY
    17. Overview
    18. Data
    19. Mining
    20. Secondary Research
    21. Primary
    22. Research
    23. Primary Interviews and Information Gathering
    24. Process
    25. Breakdown of Primary Respondents
    26. Forecasting
    27. Model
    28. Market Size Estimation
    29. Bottom-Up
    30. Approach
    31. Top-Down Approach
    32. Data
    33. Triangulation
    34. Validation
    35. MARKET
    36. DYNAMICS
    37. Overview
    38. Drivers
    39. Restraints
    40. Opportunities
    41. MARKET FACTOR ANALYSIS
    42. Value chain Analysis
    43. Porter's
    44. Five Forces Analysis
    45. Bargaining Power of Suppliers
    46. Bargaining
    47. Power of Buyers
    48. Threat of New Entrants
    49. Threat
    50. of Substitutes
    51. Intensity of Rivalry
    52. COVID-19
    53. Impact Analysis
    54. Market Impact Analysis
    55. Regional
    56. Impact
    57. Opportunity and Threat Analysis
    58. UK
    59. User Experience Research Software Market, BY Type (USD Million)
    60. Cloud
    61. On-Premise
    62. UK
    63. User Experience Research Software Market, BY Application (USD Million)
    64. Large
    65. Enterprises
    66. SMEs
    67. Competitive Landscape
    68. Overview
    69. Competitive
    70. Analysis
    71. Market share Analysis
    72. Major
    73. Growth Strategy in the User Experience Research Software Market
    74. Competitive
    75. Benchmarking
    76. Leading Players in Terms of Number of Developments
    77. in the User Experience Research Software Market
    78. Key developments
    79. and growth strategies
    80. New Product Launch/Service Deployment
    81. Merger
    82. & Acquisitions
    83. Joint Ventures
    84. Major
    85. Players Financial Matrix
    86. Sales and Operating Income
    87. Major
    88. Players R&D Expenditure. 2023
    89. Company
    90. Profiles
    91. UserTesting
    92. Financial
    93. Overview
    94. Products Offered
    95. Key
    96. Developments
    97. SWOT Analysis
    98. Key
    99. Strategies
    100. UsabilityHub
    101. Financial
    102. Overview
    103. Products Offered
    104. Key
    105. Developments
    106. SWOT Analysis
    107. Key
    108. Strategies
    109. Smartlook
    110. Financial
    111. Overview
    112. Products Offered
    113. Key
    114. Developments
    115. SWOT Analysis
    116. Key
    117. Strategies
    118. Dovetail
    119. Financial
    120. Overview
    121. Products Offered
    122. Key
    123. Developments
    124. SWOT Analysis
    125. Key
    126. Strategies
    127. Crazy Egg
    128. Financial
    129. Overview
    130. Products Offered
    131. Key
    132. Developments
    133. SWOT Analysis
    134. Key
    135. Strategies
    136. Pendo
    137. Financial
    138. Overview
    139. Products Offered
    140. Key
    141. Developments
    142. SWOT Analysis
    143. Key
    144. Strategies
    145. Optimal Workshop
    146. Financial
    147. Overview
    148. Products Offered
    149. Key
    150. Developments
    151. SWOT Analysis
    152. Key
    153. Strategies
    154. Maze
    155. Financial
    156. Overview
    157. Products Offered
    158. Key
    159. Developments
    160. SWOT Analysis
    161. Key
    162. Strategies
    163. Userbrain
    164. Financial
    165. Overview
    166. Products Offered
    167. Key
    168. Developments
    169. SWOT Analysis
    170. Key
    171. Strategies
    172. Mixpanel
    173. Financial
    174. Overview
    175. Products Offered
    176. Key
    177. Developments
    178. SWOT Analysis
    179. Key
    180. Strategies
    181. UserZoom
    182. Financial
    183. Overview
    184. Products Offered
    185. Key
    186. Developments
    187. SWOT Analysis
    188. Key
    189. Strategies
    190. FullStory
    191. Financial
    192. Overview
    193. Products Offered
    194. Key
    195. Developments
    196. SWOT Analysis
    197. Key
    198. Strategies
    199. Qualaroo
    200. Financial
    201. Overview
    202. Products Offered
    203. Key
    204. Developments
    205. SWOT Analysis
    206. Key
    207. Strategies
    208. Hotjar
    209. Financial
    210. Overview
    211. Products Offered
    212. Key
    213. Developments
    214. SWOT Analysis
    215. Key
    216. Strategies
    217. Lookback
    218. Financial
    219. Overview
    220. Products Offered
    221. Key
    222. Developments
    223. SWOT Analysis
    224. Key
    225. Strategies
    226. References
    227. Related
    228. Reports
    229. LIST
    230. OF ASSUMPTIONS
    231. UK User Experience Research Software Market
    232. SIZE ESTIMATES & FORECAST, BY TYPE, 2019-2035 (USD Billions)
    233. UK
    234. User Experience Research Software Market SIZE ESTIMATES & FORECAST, BY APPLICATION,
    235. 2035 (USD Billions)
    236. PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
    237. ACQUISITION/PARTNERSHIP
    238. LIST
    239. Of figures
    240. MARKET SYNOPSIS
    241. UK
    242. USER EXPERIENCE RESEARCH SOFTWARE MARKET ANALYSIS BY TYPE
    243. UK
    244. USER EXPERIENCE RESEARCH SOFTWARE MARKET ANALYSIS BY APPLICATION
    245. KEY
    246. BUYING CRITERIA OF USER EXPERIENCE RESEARCH SOFTWARE MARKET
    247. RESEARCH
    248. PROCESS OF MRFR
    249. DRO ANALYSIS OF USER EXPERIENCE RESEARCH
    250. SOFTWARE MARKET
    251. DRIVERS IMPACT ANALYSIS: USER EXPERIENCE
    252. RESEARCH SOFTWARE MARKET
    253. RESTRAINTS IMPACT ANALYSIS:
    254. USER EXPERIENCE RESEARCH SOFTWARE MARKET
    255. SUPPLY / VALUE
    256. CHAIN: USER EXPERIENCE RESEARCH SOFTWARE MARKET
    257. USER
    258. EXPERIENCE RESEARCH SOFTWARE MARKET, BY TYPE, 2025 (% SHARE)
    259. USER
    260. EXPERIENCE RESEARCH SOFTWARE MARKET, BY TYPE, 2019 TO 2035 (USD Billions)
    261. USER
    262. EXPERIENCE RESEARCH SOFTWARE MARKET, BY APPLICATION, 2025 (% SHARE)
    263. USER
    264. EXPERIENCE RESEARCH SOFTWARE MARKET, BY APPLICATION, 2019 TO 2035 (USD Billions)
    265. BENCHMARKING
    266. OF MAJOR COMPETITORS

    UK User Experience Research Software Market Segmentation

     

     

     

    • User Experience Research Software Market By Type (USD Million, 2019-2035)

      • Cloud
      • On-Premise

     

    • User Experience Research Software Market By Application (USD Million, 2019-2035)

      • Large Enterprises
      • SMEs

     

     

     

     

     

     

    Report Infographic
    Free Sample Request

    Kindly complete the form below to receive a free sample of this Report

    Customer Strories

    “I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.”

    Victoria Milne Founder
    Case Study

    Chemicals and Materials