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    GCC Unified Communication Service Market

    ID: MRFR/ICT/61376-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    GCC Unified Communication Service Market Research Report By Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), By Communication Type (Voice, Video, Messaging, Collaboration), By End User (Small and Medium Enterprises, Large Enterprises, Government) and By Service Type (VoIP, Video Conferencing, Web Conferencing, Unified Messaging) - Forecast to 2035

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    Table of Contents

    GCC Unified Communication Service Market Summary

    The GCC Unified Communication Service market is projected to experience substantial growth from 2.13 USD Billion in 2024 to 7.21 USD Billion by 2035.

    Key Market Trends & Highlights

    GCC Unified Communication Service Key Trends and Highlights

    • The market is expected to grow at a compound annual growth rate of 11.72% from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 7.21 USD Billion, indicating robust expansion.
    • In 2024, the market is valued at 2.13 USD Billion, reflecting a strong foundation for future growth.
    • Growing adoption of cloud-based solutions due to increasing demand for remote collaboration is a major market driver.

    Market Size & Forecast

    2024 Market Size 2.13 (USD Billion)
    2035 Market Size 7.21 (USD Billion)
    CAGR (2025-2035) 11.72%

    Major Players

    Vodafone, Huawei, Zoom Video Communications, Orange Business Services, Avaya, 8x8, Cisco Systems, Slack Technologies, Google, Microsoft, RingCentral, Ericsson, Alcatel Lucent, AT&T, BT Group

    GCC Unified Communication Service Market Trends

    The GCC Unified Communication Service Market is seeing big changes because the region is quickly becoming more digital. Governments in the GCC are working to improve communication networks to help diversify the economy and improve service delivery. Some examples of these efforts are Saudi Vision 2030 and UAE Vision 2021. This has led to more money being put into cloud-based platforms, which give firms in many fields the freedom to grow and change as needed. 

    The COVID-19 epidemic has increased the need for remote work solutions, which has also sped up the use of unified communication services, which help businesses stay connected and productive. There are many opportunities in the GCC market, especially for companies that can use AI and data analytics to improve customer service and make their operations more efficient. 

    As more and more people work from home, there is a growing need for communication solutions that work for both on-site and remote workers. Also, the growth of start-ups and tech innovators in the area creates a great opportunity for companies that offer unified communication solutions to work together and add to their services, meeting the needs of a changing consumer base that values efficiency and low costs. 

    There has been a clear trend toward better security measures in communication services lately. This is because people are more worried about cyber dangers and data privacy. GCC countries are putting in place strong rules to protect user data, which is making businesses more likely to employ encrypted communication tools. Also, the fact that more and more businesses are using IoT devices is driving up the need for integrated systems that can manage several communication channels. This is in line with the trend of making user experiences as smooth as possible.

    Overall, these trends highlight the dynamic nature of the GCC Unified Communication Service Market, capable of evolving to meet the needs of both consumers and businesses alike.

    ,

    GCC Unified Communication Service Market Drivers

    Market Segment Insights

    GCC Unified Communication Service Market Segment Insights

    GCC Unified Communication Service Market Segment Insights

    Unified Communication Service Market Deployment Model Insights

    Unified Communication Service Market Deployment Model Insights

    The Deployment Model segment of the GCC Unified Communication Service Market plays a critical role in shaping the overall market landscape, primarily categorized into Public Cloud, Private Cloud, and Hybrid Cloud solutions. The Public Cloud model is witnessing heightened adoption due to its cost-effectiveness and scalability, enabling businesses of varying sizes to leverage unified communication tools without the burden of significant upfront investments. This model offers organizations the flexibility to scale resources in response to shifting business demands, which is particularly advantageous in the dynamic digital environment of the GCC region.

    On the other hand, the Private Cloud model appeals to enterprises requiring stringent data security and compliance measures, as it allows for greater control over sensitive information and infrastructure. This is increasingly important considering the growing emphasis on data protection regulations in the GCC, prompting many organizations to opt for private solutions to mitigate risks associated with data breaches. 

    Meanwhile, the Hybrid Cloud model combines the benefits of both Public and Private clouds, offering businesses the ability to retain critical data in a secure environment while utilizing Public Cloud resources for less sensitive applications.This approach provides a balanced solution, catering to a diverse range of organizational needs and allowing for greater agility in communication services. 

    As the GCC Unified Communication Service Market continues to evolve, these Deployment Models serve as essential frameworks for organizations to optimize their communication strategies while addressing local regulatory concerns and operational challenges. The expansion of internet infrastructure and increasing digital transformation initiatives herald significant opportunities for these deployment models, further driving adoption rates within the region.With rapid advancements in technology and a strong push towards digital businesses, the market segments under the Deployment Model are likely to witness significant growth propelled by the demand for innovative and efficient communication solutions.

    Unified Communication Service Market Communication Type Insights

    Unified Communication Service Market Communication Type Insights

    The Communication Type segment within the GCC Unified Communication Service Market has garnered significant attention due to its critical role in enhancing business operations and collaboration. This segment encompasses various forms of communication, including Voice, Video, Messaging, and Collaboration tools, which are essential for organizations looking to improve connectivity and efficiency. Voice communication remains a staple, driving real-time interactions and decision-making, while Video has gained prominence, particularly with the rise of remote working trends.

    Messaging facilitates quick exchanges of information, fostering agility in workplace communications, and Collaboration tools integrate multiple communication forms into seamless workflows, thereby increasing productivity. The GCC region's extensive investments in digital transformation and smart technologies are driving the demand for these communication solutions.

    Moreover, factors such as the growing emphasis on remote work, the rise of cloud services, and an increasingly global workforce are poised to elevate these communication types further.The region's diverse economy, alongside favorable government initiatives to bolster technology adoption, supports the expanding integration of advanced communication solutions across various sectors, indicating a strong potential for market growth in the coming years.

    Unified Communication Service Market End User Insights

    Unified Communication Service Market End User Insights

    The GCC Unified Communication Service Market is witnessing significant growth, particularly through its diverse End User landscape, which includes Small and Medium Enterprises (SMEs), Large Enterprises, and Government entities. SMEs play a crucial role in driving innovation and economic diversification within the GCC, benefiting from unified communication solutions that enhance productivity and collaboration. Large Enterprises, on the other hand, adopt these services to streamline operations, improve team communication, and foster a more agile work environment, thereby significantly impacting market dynamics.

    The Government sector emphasizes the importance of these services in promoting efficient public services and smart city initiatives, which are increasingly critical within the GCC region. The region's ongoing investment in technology infrastructure, driven by national visions for economic development, further boosts the GCC Unified Communication Service Market.

    Overall, the demand across these segments reveals a strong trend towards digital transformation, where organizations are increasingly leveraging advanced communication solutions to enhance customer engagement and operational efficiency, aligning with regional efforts to diversify economies away from oil dependency.The increasing need for collaboration tools, especially in a post-pandemic world, sets a promising outlook for the unified communication landscape in the GCC.

    Unified Communication Service Market Service Type Insights

    Unified Communication Service Market Service Type Insights

    The GCC Unified Communication Service Market has been actively evolving, particularly in the Service Type segment, which includes VoIP, Video Conferencing, Web Conferencing, and Unified Messaging. The region's rapid digitization and improved internet infrastructure have bolstered the adoption of VoIP services, making it a favored choice for businesses seeking cost-effective communication solutions. Video Conferencing has gained traction, especially in sectors like education and healthcare, driven by the need for virtual collaboration amidst ongoing digital transformation.Meanwhile, Web Conferencing has emerged as an essential tool for businesses to conduct meetings and webinars, reflecting the growing trend for remote work and online engagement. 

    Unified Messaging combines various communication modes, allowing organizations in the GCC to streamline operations and enhance productivity. Notably, the governmental initiatives aimed at boosting digital economy frameworks are encouraging further investment in these services, positioning the GCC Unified Communication Service Market for robust growth. Overall, the Service Type selections are increasingly significant as organizations across this area adapt to changing communication needs and technological advancements, enhancing connectivity and collaboration in the workforce.

    Get more detailed insights about GCC Unified Communication Service Market Research Report- Forecast to 2035

    Regional Insights

    Key Players and Competitive Insights

    The GCC Unified Communication Service Market has witnessed significant growth, driven predominantly by the increasing demand for efficient communication systems across various sectors. This market encompasses an array of services designed to enhance business collaboration and streamline communication channels, integrating voice, video, messaging, and conferencing solutions. Numerous players in this space are competing to offer diversified solutions tailored to the unique needs of organizations within the Gulf Cooperation Council region.

    Companies are looking for innovative ways to leverage technologies such as cloud computing, artificial intelligence, and mobile communications to gain a competitive edge, resulting in a dynamic environment characterized by rapid technological advancements and evolving customer expectations. 

    The market is further buoyed by the rising adoption of remote working models, encouraging businesses to invest in integrated communication solutions that promote seamless connectivity and collaboration among teams.Vodafone has carved a substantial niche in the GCC Unified Communication Service Market, establishing a strong presence through tailored solutions that cater to local businesses. The company capitalizes on its extensive network infrastructure and strategic partnerships to deliver unified communication services with cloud-based capabilities. 

    With a focus on enhancing customer experience, Vodafone emphasizes its strengths in offering reliable and scalable solutions that can be customized according to the demands of various industries. The company's solid reputation for customer support and innovative service offerings has positioned it favorably against competitors in the region, enabling Vodafone to effectively address the increasing demand for integrated communication services amid enterprises transitioning towards digital transformation.

    Huawei, on the other hand, has a comprehensive approach towards the GCC Unified Communication Service Market, leveraging its expertise in telecommunications and technology solutions. The company provides a diverse range of key products and services, including video conferencing systems, collaboration platforms, and cloud-based communication tools that align with the growing needs of businesses in the region. Huawei's strengths lie in its strong R&D capabilities and commitment to innovation, as well as its established relationships with local telecom operators, which enhance its market presence. 

    Furthermore, Huawei has made strategic mergers and acquisitions to strengthen its foothold in the region, allowing it to enhance its service portfolio and compete effectively against local and international players. The company's focus on providing integrated, secure, and efficient communication solutions has made it a key player in the GCC market, successfully addressing the needs of various sectors looking to modernize their communication infrastructures.

    Key Companies in the GCC Unified Communication Service Market market include

    Industry Developments

    Recent developments in the GCC Unified Communication Service Market have been marked by significant partnerships and advancements among major technology firms. Vodafone has been actively enhancing its offerings across the region, focusing on digital transformation initiatives leading to improved customer experiences. In September 2023, Microsoft announced its collaboration with local businesses to enhance the Microsoft Teams platform, which is pivotal for remote work solutions in the GCC. 

    Meanwhile, Zoom Video Communications has been expanding its presence, garnering interest in cloud communication services. In terms of mergers and acquisitions, Avaya completed its acquisition of a GCC-based company in July 2023, strengthening its position in the regional market. Cisco Systems is also rumored to be considering potential acquisitions to expand its influence, further enhancing competition within the sector. 

    The market is projected to grow substantially, driven by the increasing demand for integrated communication solutions among businesses in the GCC. As organizations continue to embrace digitalization, companies like Google and Huawei are ramping up their investments to provide innovative services, which areanticipated to reshape the communication landscape over the next few years.

    Market Segmentation

    Unified Communication Service Market End User Outlook

    • Small and Medium Enterprises
    • Large Enterprises
    • Government

    Unified Communication Service Market Service Type Outlook

    • VoIP
    • Video Conferencing
    • Web Conferencing
    • Unified Messaging

    Unified Communication Service Market Deployment Model Outlook

    • Public Cloud
    • Private Cloud
    • Hybrid Cloud

    Unified Communication Service Market Communication Type Outlook

    • Voice
    • Video
    • Messaging
    • Collaboration

    Report Scope

     

    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 1.93(USD Billion)
    MARKET SIZE 2024 2.13(USD Billion)
    MARKET SIZE 2035 7.21(USD Billion)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 11.723% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Billion
    KEY COMPANIES PROFILED Vodafone, Huawei, Zoom Video Communications, Orange Business Services, Avaya, 8x8, Cisco Systems, Slack Technologies, Google, Microsoft, RingCentral, Ericsson, AlcatelLucent, AT&T, BT Group
    SEGMENTS COVERED Deployment Model, Communication Type, End User, Service Type
    KEY MARKET OPPORTUNITIES Cloud-based communication solutions, Remote work adoption increase, Integration of AI technologies, Growing demand for collaboration tools, Mobile communication enhancement
    KEY MARKET DYNAMICS Cloud adoption growth, Remote work trends, Increasing mobile workforce, Integration with IoT, Demand for cost-effective solutions
    COUNTRIES COVERED GCC

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    What is the expected market size of the GCC Unified Communication Service Market in 2024?

    The GCC Unified Communication Service Market is expected to be valued at 2.13 billion USD in 2024.

    What will the market value grow to by 2035?

    By 2035, the GCC Unified Communication Service Market is expected to reach a value of 7.21 billion USD.

    What is the projected CAGR for the GCC Unified Communication Service Market from 2025 to 2035?

    The expected CAGR for the GCC Unified Communication Service Market from 2025 to 2035 is 11.723%.

    Which deployment model is leading in terms of market value in 2024?

    In 2024, the Public Cloud deployment model is valued at 0.85 billion USD, making it the leading model.

    What is the forecasted value of the Private Cloud deployment model by 2035?

    The Private Cloud deployment model is forecasted to grow to 2.16 billion USD by 2035.

    Who are the key players in the GCC Unified Communication Service Market?

    Key players in the market include Vodafone, Huawei, Zoom Video Communications, and Cisco Systems, among others.

    How much is the Hybrid Cloud deployment model expected to be valued in 2024?

    The Hybrid Cloud deployment model is expected to be valued at 0.65 billion USD in 2024.

    What opportunities exist in the GCC Unified Communication Service Market?

    Emerging trends and technologies present significant growth opportunities in the GCC Unified Communication Service Market.

    What are the potential challenges faced by the GCC Unified Communication Service Market?

    Challenges for the market include competition and rapid technological advancements affecting service adoption.

    How will the market size for Public Cloud compare to other segments in 2035?

    By 2035, the Public Cloud is expected to dominate with a projected value of 2.93 billion USD, outpacing Private and Hybrid Cloud segments.

    1. EXECUTIVE
    2. SUMMARY
    3. Market Overview
    4. Key Findings
    5. Market Segmentation
    6. Competitive Landscape
    7. Challenges and Opportunities
    8. Future Outlook
    9. MARKET INTRODUCTION
    10. Definition
    11. Scope of the study
    12. Research Objective
    13. Assumption
    14. Limitations
    15. RESEARCH
    16. METHODOLOGY
    17. Overview
    18. Data
    19. Mining
    20. Secondary Research
    21. Primary
    22. Research
    23. Primary Interviews and Information Gathering
    24. Process
    25. Breakdown of Primary Respondents
    26. Forecasting
    27. Model
    28. Market Size Estimation
    29. Bottom-Up
    30. Approach
    31. Top-Down Approach
    32. Data
    33. Triangulation
    34. Validation
    35. MARKET
    36. DYNAMICS
    37. Overview
    38. Drivers
    39. Restraints
    40. Opportunities
    41. MARKET FACTOR ANALYSIS
    42. Value chain Analysis
    43. Porter's
    44. Five Forces Analysis
    45. Bargaining Power of Suppliers
    46. Bargaining
    47. Power of Buyers
    48. Threat of New Entrants
    49. Threat
    50. of Substitutes
    51. Intensity of Rivalry
    52. COVID-19
    53. Impact Analysis
    54. Market Impact Analysis
    55. Regional
    56. Impact
    57. Opportunity and Threat Analysis
    58. GCC
    59. Unified Communication Service Market, BY Deployment Model (USD Billion)
    60. Public
    61. Cloud
    62. Private Cloud
    63. Hybrid
    64. Cloud
    65. GCC Unified Communication
    66. Service Market, BY Communication Type (USD Billion)
    67. Voice
    68. Video
    69. Messaging
    70. Collaboration
    71. GCC
    72. Unified Communication Service Market, BY End User (USD Billion)
    73. Small
    74. and Medium Enterprises
    75. Large Enterprises
    76. Government
    77. GCC
    78. Unified Communication Service Market, BY Service Type (USD Billion)
    79. VoIP
    80. Video
    81. Conferencing
    82. Web Conferencing
    83. Unified
    84. Messaging
    85. Competitive Landscape
    86. Overview
    87. Competitive
    88. Analysis
    89. Market share Analysis
    90. Major
    91. Growth Strategy in the Unified Communication Service Market
    92. Competitive
    93. Benchmarking
    94. Leading Players in Terms of Number of Developments
    95. in the Unified Communication Service Market
    96. Key developments
    97. and growth strategies
    98. New Product Launch/Service Deployment
    99. Merger
    100. & Acquisitions
    101. Joint Ventures
    102. Major
    103. Players Financial Matrix
    104. Sales and Operating Income
    105. Major
    106. Players R&D Expenditure. 2023
    107. Company
    108. Profiles
    109. Vodafone
    110. Financial
    111. Overview
    112. Products Offered
    113. Key
    114. Developments
    115. SWOT Analysis
    116. Key
    117. Strategies
    118. Huawei
    119. Financial
    120. Overview
    121. Products Offered
    122. Key
    123. Developments
    124. SWOT Analysis
    125. Key
    126. Strategies
    127. Zoom Video Communications
    128. Financial
    129. Overview
    130. Products Offered
    131. Key
    132. Developments
    133. SWOT Analysis
    134. Key
    135. Strategies
    136. Orange Business Services
    137. Financial
    138. Overview
    139. Products Offered
    140. Key
    141. Developments
    142. SWOT Analysis
    143. Key
    144. Strategies
    145. Avaya
    146. Financial
    147. Overview
    148. Products Offered
    149. Key
    150. Developments
    151. SWOT Analysis
    152. Key
    153. Strategies
    154. x8
    155. Financial
    156. Overview
    157. Products Offered
    158. Key
    159. Developments
    160. SWOT Analysis
    161. Key
    162. Strategies
    163. Cisco Systems
    164. Financial
    165. Overview
    166. Products Offered
    167. Key
    168. Developments
    169. SWOT Analysis
    170. Key
    171. Strategies
    172. Slack Technologies
    173. Financial
    174. Overview
    175. Products Offered
    176. Key
    177. Developments
    178. SWOT Analysis
    179. Key
    180. Strategies
    181. Google
    182. Financial
    183. Overview
    184. Products Offered
    185. Key
    186. Developments
    187. SWOT Analysis
    188. Key
    189. Strategies
    190. Microsoft
    191. Financial
    192. Overview
    193. Products Offered
    194. Key
    195. Developments
    196. SWOT Analysis
    197. Key
    198. Strategies
    199. RingCentral
    200. Financial
    201. Overview
    202. Products Offered
    203. Key
    204. Developments
    205. SWOT Analysis
    206. Key
    207. Strategies
    208. Ericsson
    209. Financial
    210. Overview
    211. Products Offered
    212. Key
    213. Developments
    214. SWOT Analysis
    215. Key
    216. Strategies
    217. AlcatelLucent
    218. Financial
    219. Overview
    220. Products Offered
    221. Key
    222. Developments
    223. SWOT Analysis
    224. Key
    225. Strategies
    226. AT&T
    227. Financial
    228. Overview
    229. Products Offered
    230. Key
    231. Developments
    232. SWOT Analysis
    233. Key
    234. Strategies
    235. BT Group
    236. Financial
    237. Overview
    238. Products Offered
    239. Key
    240. Developments
    241. SWOT Analysis
    242. Key
    243. Strategies
    244. References
    245. Related
    246. Reports
    247. LIST
    248. OF ASSUMPTIONS
    249. GCC Unified Communication Service Market
    250. SIZE ESTIMATES & FORECAST, BY DEPLOYMENT MODEL, 2019-2035 (USD Billions)
    251. GCC
    252. Unified Communication Service Market SIZE ESTIMATES & FORECAST, BY COMMUNICATION
    253. TYPE, 2019-2035 (USD Billions)
    254. GCC Unified Communication
    255. Service Market SIZE ESTIMATES & FORECAST, BY END USER, 2019-2035 (USD Billions)
    256. GCC
    257. Unified Communication Service Market SIZE ESTIMATES & FORECAST, BY SERVICE TYPE,
    258. 2035 (USD Billions)
    259. PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
    260. ACQUISITION/PARTNERSHIP
    261. LIST
    262. Of figures
    263. MARKET SYNOPSIS
    264. GCC
    265. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY DEPLOYMENT MODEL
    266. GCC
    267. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY COMMUNICATION TYPE
    268. GCC
    269. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY END USER
    270. GCC
    271. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY SERVICE TYPE
    272. KEY
    273. BUYING CRITERIA OF UNIFIED COMMUNICATION SERVICE MARKET
    274. RESEARCH
    275. PROCESS OF MRFR
    276. DRO ANALYSIS OF UNIFIED COMMUNICATION
    277. SERVICE MARKET
    278. DRIVERS IMPACT ANALYSIS: UNIFIED COMMUNICATION
    279. SERVICE MARKET
    280. RESTRAINTS IMPACT ANALYSIS: UNIFIED COMMUNICATION
    281. SERVICE MARKET
    282. SUPPLY / VALUE CHAIN: UNIFIED COMMUNICATION
    283. SERVICE MARKET
    284. UNIFIED COMMUNICATION SERVICE MARKET,
    285. BY DEPLOYMENT MODEL, 2025 (% SHARE)
    286. UNIFIED COMMUNICATION
    287. SERVICE MARKET, BY DEPLOYMENT MODEL, 2019 TO 2035 (USD Billions)
    288. UNIFIED
    289. COMMUNICATION SERVICE MARKET, BY COMMUNICATION TYPE, 2025 (% SHARE)
    290. UNIFIED
    291. COMMUNICATION SERVICE MARKET, BY COMMUNICATION TYPE, 2019 TO 2035 (USD Billions)
    292. UNIFIED
    293. COMMUNICATION SERVICE MARKET, BY END USER, 2025 (% SHARE)
    294. UNIFIED
    295. COMMUNICATION SERVICE MARKET, BY END USER, 2019 TO 2035 (USD Billions)
    296. UNIFIED
    297. COMMUNICATION SERVICE MARKET, BY SERVICE TYPE, 2025 (% SHARE)
    298. UNIFIED
    299. COMMUNICATION SERVICE MARKET, BY SERVICE TYPE, 2019 TO 2035 (USD Billions)
    300. BENCHMARKING
    301. OF MAJOR COMPETITORS

    GCC Unified Communication Service Market Segmentation

     

     

     

    • Unified Communication Service Market By Deployment Model (USD Billion, 2019-2035)

      • Public Cloud
      • Private Cloud
      • Hybrid Cloud

     

    • Unified Communication Service Market By Communication Type (USD Billion, 2019-2035)

      • Voice
      • Video
      • Messaging
      • Collaboration

     

    • Unified Communication Service Market By End User (USD Billion, 2019-2035)

      • Small and Medium Enterprises
      • Large Enterprises
      • Government

     

    • Unified Communication Service Market By Service Type (USD Billion, 2019-2035)

      • VoIP
      • Video Conferencing
      • Web Conferencing
      • Unified Messaging

     

     

     

     

     

     

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