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    Japan Unified Communication Service Market

    ID: MRFR/ICT/61373-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    Japan Unified Communication Service Market Research Report By Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), By Communication Type (Voice, Video, Messaging, Collaboration), By End User (Small and Medium Enterprises, Large Enterprises, Government) and By Service Type (VoIP, Video Conferencing, Web Conferencing, Unified Messaging) - Forecast to 2035

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    Table of Contents

    Japan Unified Communication Service Market Summary

    The Japan Unified Communication Service market is projected to experience substantial growth from 2.84 USD Billion in 2024 to 9.86 USD Billion by 2035.

    Key Market Trends & Highlights

    Japan Unified Communication Service Key Trends and Highlights

    • The market is expected to grow at a compound annual growth rate (CAGR) of 11.98% from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 9.86 USD Billion, indicating a robust expansion.
    • In 2024, the market is valued at 2.84 USD Billion, reflecting the increasing demand for unified communication solutions.
    • Growing adoption of cloud-based communication technologies due to the need for enhanced collaboration is a major market driver.

    Market Size & Forecast

    2024 Market Size 2.84 (USD Billion)
    2035 Market Size 9.86 (USD Billion)
    CAGR (2025-2035) 11.98%

    Major Players

    Twilio, Samsung Electronics, Zoom Video Communications, Furukawa Electric, NTT Group, Mitel Networks, Avaya Holdings, 8x8, Cisco Systems, AlcatelLucent, RingCentral, Unify, Huawei Technologies, NEC Corporation, Microsoft Corporation

    Japan Unified Communication Service Market Trends

    The Japan Unified Communication Service Market is growing quickly because many industries are quickly adopting digital technologies. One of the main reasons the industry is growing is that businesses need to improve how their employees work together and talk to each other, especially since the COVID-19 pandemic made remote work more common. This change has led to the growth of cloud-based communication tools that let people easily connect and work together from different places. The Japanese government has also been pushing for digital transformation projects, which makes people want unified communication services even more. 

    One opportunity in the market is to add AI and machine learning to communication platforms. This would help organizations automate tasks and make the user experience better. As Japan's population gets older, there is also a growing need for communication services that are easy for seniors to use and have features that make them easier to access. In the same way, better network infrastructure, such as the growth of 5G technology, opens up new opportunities for high-quality communication services, which improves the overall user experience in both personal and professional settings.

    Recent developments in Japan show that people are moving toward communication options that are more mobile and flexible. 

    Workers want technologies that let them talk to each other in real time, have video conferences, and share papers right away. This trend can be seen in many industries, as companies are using unified communication as a service (UCaaS) to stay competitive in a market that is always changing. In addition, more and more technology companies, telecom companies, and IT firms are working together to create complete solutions that meet the specific demands of Japanese businesses.

    So, the Japan Unified Communication Service Market is ready to keep changing and growing in line with new technologies and the needs of the workforce.

    Japan Unified Communication Service Market Drivers

    Market Segment Insights

    Japan Unified Communication Service Market Segment Insights

    Japan Unified Communication Service Market Segment Insights

    Unified Communication Service Market Deployment Model Insights

    Unified Communication Service Market Deployment Model Insights

    The Japan Unified Communication Service Market has been witnessing significant evolution, particularly in the Deployment Model segment. This segment encompasses distinct approaches such as Public Cloud, Private Cloud, and Hybrid Cloud, each catering to diverse business needs within Japan's expansive digital landscape. The Public Cloud deployment model is gaining traction due to its scalability and cost-effectiveness, enabling businesses to minimize infrastructure investment while leveraging robust collaboration tools.

    Organizations with fluctuating communication needs often find this model advantageous, ultimately enhancing operational efficiency.Conversely, the Private Cloud model appeals to enterprises prioritizing security and data privacy, allowing for greater control over sensitive information and compliance with strict regulations prevalent in Japan. 

    This segment serves industries like finance and healthcare, where confidentiality is paramount. Additionally, the Hybrid Cloud model, which amalgamates both public and private cloud environments, is steadily becoming a preferred choice for Japanese businesses aiming to balance cost efficiency with stringent security requirements. This flexibility allows firms to customize their Unified Communication Service solutions according to unique operational needs while optimizing resource utilization.With the increasing demand for remote collaboration tools, especially after the global shift towards remote work, all three models are responding dynamically to the changing landscape. 

    Furthermore, technological advancements and the Japanese government’s initiatives to promote digital transformation reinforce the significance of these deployment models, driving market growth. The continual evolution of the Unified Communication Service Market segmentation highlights the ongoing trends, growth drivers, and challenges that businesses in Japan must navigate as they embrace innovative communication solutions to stay competitive in an ever-evolving landscape.The statistics in this dynamic sector reflect a growing inclination towards unified communication technologies, fundamentally reshaping operational paradigms across various sectors.

    Unified Communication Service Market Communication Type Insights

    Unified Communication Service Market Communication Type Insights

    The Japan Unified Communication Service Market is increasingly segmented by Communication Type, which includes Voice, Video, Messaging, and Collaboration. The Voice segment remains fundamental for businesses aiming to enhance communication efficiency and customer engagement. Video communication has gained significant traction, especially in remote work scenarios, allowing teams to interact seamlessly and maintain productivity. Messaging services provide real-time communication, fostering collaboration and quick decision-making among employees. 

    The Collaboration segment encompasses a variety of tools designed to integrate workflows, which is essential in today’s hybrid working environment.As organizations in Japan continue to digitize their communication infrastructures, the demand for unified communication solutions across these types is driven by the need for improved collaboration, adaptability, and operational efficiency. There is a notable trend towards integrating these communication types into single platforms, enabling businesses to streamline processes and enhance user experience.

    Furthermore, advancements in technology, particularly the rise of cloud-based solutions, are expected to propel the growth of these segments, ensuring that organizations remain competitive in a rapidly evolving market landscape.

    Unified Communication Service Market End User Insights

    Unified Communication Service Market End User Insights

    The Japan Unified Communication Service Market exhibits significant growth across various end user categories, consisting of Small and Medium Enterprises (SMEs), Large Enterprises, and Government bodies. SMEs are rapidly adopting unified communication services to enhance collaboration and productivity, which is crucial for their scaling efforts in a competitive landscape. Large Enterprises leverage these services to optimize internal communications while maintaining a robust operational framework, enabling them to manage extensive networks and personnel spread across multiple locations.The Government sector also sees these solutions as essential for streamlining communication channels and improving the delivery of public services. 

    Such entities are investing in advanced unified communication solutions to enhance connectivity and operational efficiency, especially in the wake of increasing remote work trends. As the market evolves, these end users are expected to adapt further, driven by the increasing demand for integrated communication tools that offer scalability, cost-effectiveness, and improved collaboration. The overall dynamics of the Japan Unified Communication Service Market suggest a strategic shift towards more collaborative and integrated communication solutions, with each end user segment playing a pivotal role in this evolution.

    Unified Communication Service Market Service Type Insights

    Unified Communication Service Market Service Type Insights

    The Japan Unified Communication Service Market is experiencing substantial growth, particularly within the Service Type segment, which comprises various essential elements, including Voice over Internet Protocol (VoIP), Video Conferencing, Web Conferencing, and Unified Messaging. VoIP technology has gained traction due to its cost-effectiveness and ability to facilitate seamless communication across businesses, enhancing collaboration in an increasingly digital landscape. 

    Video Conferencing has similarly become vital, especially post-pandemic, as organizations shift towards hybrid work models, making face-to-face interactions virtually possible.Web Conferencing serves as an essential tool for educational institutions and corporate training, enabling remote participation and broader audience reach. Meanwhile, Unified Messaging integrates multiple communication forms, allowing users to consolidate emails, voicemails, and other messages, thereby streamlining information flow. Each of these services plays a critical role in modern business operations, contributing to increased efficiency and productivity in Japan’s competitive market environment.

    As a result, businesses are keenly investing in these services to adapt and thrive in the evolving technological landscape.

    Get more detailed insights about Japan Unified Communication Service Market Research Report- Forecast to 2035

    Regional Insights

    Key Players and Competitive Insights

    The Japan Unified Communication Service Market is evolving rapidly as businesses increasingly recognize the importance of unified communication solutions for enhancing collaboration and productivity. With advancements in technology, organizations across diverse sectors are adopting integrated communication platforms that blend voice, video, messaging, and collaboration tools into a single cohesive service. This market is characterized by the presence of various local and international players, each striving to offer unique features and functionalities to capture the attention of potential clients. 

    The competition is driven by factors such as user-friendly interfaces, scalability, and the ability to seamlessly integrate with existing IT infrastructure, making the landscape dynamic and challenging for service providers.Twilio stands out in the Japan Unified Communication Service Market due to its robust cloud-based communication platform, which allows businesses to implement various communication solutions efficiently. The company has a strong presence in Japan, leveraging its innovative APIs that enable organizations to integrate voice, messaging, and video functionalities into their applications. 

    One of Twilio's key strengths is its ability to provide scalable solutions tailored to the specific needs of Japanese businesses, catering to both small startups and large enterprises. Additionally, Twilio's commitment to security and compliance, especially in a market where data privacy is of utmost concern, further solidifies its reputation and attractiveness among potential customers in Japan as they seek reliable partners for their unified communication needs.Samsung Electronics also plays a significant role in the Japan Unified Communication Service Market, offering an array of integrated solutions designed to improve collaboration and communication within organizations.

    The company provides hardware and software products that facilitate seamless voice, video conferencing, and collaboration tools, making it a preferred choice for many large organizations operating in Japan. 

    Samsung’s strengths lie in its strong brand recognition, vast distribution network, and ability to bundle hardware offerings with robust communication services. The company has engaged in strategic partnerships and acquisitions to enhance its service capabilities, facilitating quicker market penetration and improved service offerings. By focusing on innovation and customer-centric solutions, Samsung Electronics continues to solidify its position in the competitive landscape of Japan’s unified communication market, making significant strides to meet the unique needs of businesses in the region.

    Key Companies in the Japan Unified Communication Service Market market include

    Industry Developments

    Recent developments in the Japan Unified Communication Service Market indicate a surge in digital transformation initiatives driven by remote work and the need for enhanced collaboration tools. Twilio continues to enhance its offerings in this space by providing programmable communication solutions tailored for businesses. In September 2023, Zoom Video Communications reported a significant uptick in demand for its services, reflecting the ongoing reliance on virtual meetings. 

    Samsung Electronics has also expanded its unified communication solutions, focusing on integrating Artificial Intelligence to improve user experiences. Notably, in March 2023, Cisco Systems acquired a leading Japanese technology firm to bolster its position in the cloud communication sector. Furthermore, major players like NTT Group and Microsoft Corporation are investing heavily in infrastructure to support the growing demand for unified communication services amid increasing competition. 

    Meanwhile, the market has witnessed a considerable growth in valuation, driven by the integration of advanced technologies such as Artificial Intelligence and machine learning into communication platforms. Over the last couple of years, significant investments in Research and Development by these companies have been pivotal in shaping the future of unified communications in Japan.

    Market Segmentation

    Unified Communication Service Market End User Outlook

    • Small and Medium Enterprises
    • Large Enterprises
    • Government

    Unified Communication Service Market Service Type Outlook

    • VoIP
    • Video Conferencing
    • Web Conferencing
    • Unified Messaging

    Unified Communication Service Market Deployment Model Outlook

    • Public Cloud
    • Private Cloud
    • Hybrid Cloud

    Unified Communication Service Market Communication Type Outlook

    • Voice
    • Video
    • Messaging
    • Collaboration

    Report Scope

     

    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 2.57(USD Billion)
    MARKET SIZE 2024 2.84(USD Billion)
    MARKET SIZE 2035 9.86(USD Billion)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 11.989% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Billion
    KEY COMPANIES PROFILED Twilio, Samsung Electronics, Zoom Video Communications, Furukawa Electric, NTT Group, Mitel Networks, Avaya Holdings, 8x8, Cisco Systems, AlcatelLucent, RingCentral, Unify, Huawei Technologies, NEC Corporation, Microsoft Corporation
    SEGMENTS COVERED Deployment Model, Communication Type, End User, Service Type
    KEY MARKET OPPORTUNITIES Remote work integration, AI-driven communication tools, Enhanced collaboration platforms, Increased mobile workforce connectivity, Demand for secure communication solutions
    KEY MARKET DYNAMICS Growing remote work trend, Increased demand for collaboration tools, Rising mobile workforce, Technological advancements in communication, Integration of AI and analytics
    COUNTRIES COVERED Japan

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    What is the expected market value of the Japan Unified Communication Service Market in 2024?

    The Japan Unified Communication Service Market is expected to be valued at 2.84 USD Billion in 2024.

    What is the projected market value for the Japan Unified Communication Service Market by 2035?

    By 2035, the Japan Unified Communication Service Market is anticipated to reach a value of 9.86 USD Billion.

    What is the expected CAGR for the Japan Unified Communication Service Market from 2025 to 2035?

    The expected CAGR for the Japan Unified Communication Service Market from 2025 to 2035 is 11.989%.

    What are the expected values for the public cloud segment of the Japan Unified Communication Service Market in 2024 and 2035?

    The public cloud segment is expected to be valued at 1.14 USD Billion in 2024 and 4.11 USD Billion in 2035.

    What is the growth expectation for the private cloud segment of the Japan Unified Communication Service Market by 2035?

    The private cloud segment is projected to grow from 0.8 USD Billion in 2024 to 2.78 USD Billion by 2035.

    What is the anticipated market size for the hybrid cloud segment in the Japan Unified Communication Service Market in 2035?

    The hybrid cloud segment is expected to be valued at 3.97 USD Billion by 2035.

    Who are the key players in the Japan Unified Communication Service Market?

    Major players in the market include Twilio, Samsung Electronics, Zoom Video Communications, and NTT Group, among others.

    What will be the impact of growth in unified communication services on businesses in Japan?

    The growth in unified communication services is likely to enhance collaboration and efficiency for businesses across Japan.

    What opportunities exist in the Japan Unified Communication Service Market amidst emerging technologies?

    There are significant opportunities for innovation and improved service offerings as cloud technologies advance.

    What challenges does the Japan Unified Communication Service Market face in the coming years?

    The market may face challenges such as competition from established players and the need for continuous technological upgrades.

    1. EXECUTIVE
    2. SUMMARY
    3. Market Overview
    4. Key Findings
    5. Market Segmentation
    6. Competitive Landscape
    7. Challenges and Opportunities
    8. Future Outlook
    9. MARKET INTRODUCTION
    10. Definition
    11. Scope of the study
    12. Research Objective
    13. Assumption
    14. Limitations
    15. RESEARCH
    16. METHODOLOGY
    17. Overview
    18. Data
    19. Mining
    20. Secondary Research
    21. Primary
    22. Research
    23. Primary Interviews and Information Gathering
    24. Process
    25. Breakdown of Primary Respondents
    26. Forecasting
    27. Model
    28. Market Size Estimation
    29. Bottom-Up
    30. Approach
    31. Top-Down Approach
    32. Data
    33. Triangulation
    34. Validation
    35. MARKET
    36. DYNAMICS
    37. Overview
    38. Drivers
    39. Restraints
    40. Opportunities
    41. MARKET FACTOR ANALYSIS
    42. Value chain Analysis
    43. Porter's
    44. Five Forces Analysis
    45. Bargaining Power of Suppliers
    46. Bargaining
    47. Power of Buyers
    48. Threat of New Entrants
    49. Threat
    50. of Substitutes
    51. Intensity of Rivalry
    52. COVID-19
    53. Impact Analysis
    54. Market Impact Analysis
    55. Regional
    56. Impact
    57. Opportunity and Threat Analysis
    58. Japan
    59. Unified Communication Service Market, BY Deployment Model (USD Billion)
    60. Public
    61. Cloud
    62. Private Cloud
    63. Hybrid
    64. Cloud
    65. Japan Unified Communication
    66. Service Market, BY Communication Type (USD Billion)
    67. Voice
    68. Video
    69. Messaging
    70. Collaboration
    71. Japan
    72. Unified Communication Service Market, BY End User (USD Billion)
    73. Small
    74. and Medium Enterprises
    75. Large Enterprises
    76. Government
    77. Japan
    78. Unified Communication Service Market, BY Service Type (USD Billion)
    79. VoIP
    80. Video
    81. Conferencing
    82. Web Conferencing
    83. Unified
    84. Messaging
    85. Competitive Landscape
    86. Overview
    87. Competitive
    88. Analysis
    89. Market share Analysis
    90. Major
    91. Growth Strategy in the Unified Communication Service Market
    92. Competitive
    93. Benchmarking
    94. Leading Players in Terms of Number of Developments
    95. in the Unified Communication Service Market
    96. Key developments
    97. and growth strategies
    98. New Product Launch/Service Deployment
    99. Merger
    100. & Acquisitions
    101. Joint Ventures
    102. Major
    103. Players Financial Matrix
    104. Sales and Operating Income
    105. Major
    106. Players R&D Expenditure. 2023
    107. Company
    108. Profiles
    109. Twilio
    110. Financial
    111. Overview
    112. Products Offered
    113. Key
    114. Developments
    115. SWOT Analysis
    116. Key
    117. Strategies
    118. Samsung Electronics
    119. Financial
    120. Overview
    121. Products Offered
    122. Key
    123. Developments
    124. SWOT Analysis
    125. Key
    126. Strategies
    127. Zoom Video Communications
    128. Financial
    129. Overview
    130. Products Offered
    131. Key
    132. Developments
    133. SWOT Analysis
    134. Key
    135. Strategies
    136. Furukawa Electric
    137. Financial
    138. Overview
    139. Products Offered
    140. Key
    141. Developments
    142. SWOT Analysis
    143. Key
    144. Strategies
    145. NTT Group
    146. Financial
    147. Overview
    148. Products Offered
    149. Key
    150. Developments
    151. SWOT Analysis
    152. Key
    153. Strategies
    154. Mitel Networks
    155. Financial
    156. Overview
    157. Products Offered
    158. Key
    159. Developments
    160. SWOT Analysis
    161. Key
    162. Strategies
    163. Avaya Holdings
    164. Financial
    165. Overview
    166. Products Offered
    167. Key
    168. Developments
    169. SWOT Analysis
    170. Key
    171. Strategies
    172. x8
    173. Financial
    174. Overview
    175. Products Offered
    176. Key
    177. Developments
    178. SWOT Analysis
    179. Key
    180. Strategies
    181. Cisco Systems
    182. Financial
    183. Overview
    184. Products Offered
    185. Key
    186. Developments
    187. SWOT Analysis
    188. Key
    189. Strategies
    190. AlcatelLucent
    191. Financial
    192. Overview
    193. Products Offered
    194. Key
    195. Developments
    196. SWOT Analysis
    197. Key
    198. Strategies
    199. RingCentral
    200. Financial
    201. Overview
    202. Products Offered
    203. Key
    204. Developments
    205. SWOT Analysis
    206. Key
    207. Strategies
    208. Unify
    209. Financial
    210. Overview
    211. Products Offered
    212. Key
    213. Developments
    214. SWOT Analysis
    215. Key
    216. Strategies
    217. Huawei Technologies
    218. Financial
    219. Overview
    220. Products Offered
    221. Key
    222. Developments
    223. SWOT Analysis
    224. Key
    225. Strategies
    226. NEC Corporation
    227. Financial
    228. Overview
    229. Products Offered
    230. Key
    231. Developments
    232. SWOT Analysis
    233. Key
    234. Strategies
    235. Microsoft Corporation
    236. Financial
    237. Overview
    238. Products Offered
    239. Key
    240. Developments
    241. SWOT Analysis
    242. Key
    243. Strategies
    244. References
    245. Related
    246. Reports
    247. LIST
    248. OF ASSUMPTIONS
    249. Japan Unified Communication Service Market
    250. SIZE ESTIMATES & FORECAST, BY DEPLOYMENT MODEL, 2019-2035 (USD Billions)
    251. Japan
    252. Unified Communication Service Market SIZE ESTIMATES & FORECAST, BY COMMUNICATION
    253. TYPE, 2019-2035 (USD Billions)
    254. Japan Unified Communication
    255. Service Market SIZE ESTIMATES & FORECAST, BY END USER, 2019-2035 (USD Billions)
    256. Japan
    257. Unified Communication Service Market SIZE ESTIMATES & FORECAST, BY SERVICE TYPE,
    258. 2035 (USD Billions)
    259. PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
    260. ACQUISITION/PARTNERSHIP
    261. LIST
    262. Of figures
    263. MARKET SYNOPSIS
    264. JAPAN
    265. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY DEPLOYMENT MODEL
    266. JAPAN
    267. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY COMMUNICATION TYPE
    268. JAPAN
    269. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY END USER
    270. JAPAN
    271. UNIFIED COMMUNICATION SERVICE MARKET ANALYSIS BY SERVICE TYPE
    272. KEY
    273. BUYING CRITERIA OF UNIFIED COMMUNICATION SERVICE MARKET
    274. RESEARCH
    275. PROCESS OF MRFR
    276. DRO ANALYSIS OF UNIFIED COMMUNICATION
    277. SERVICE MARKET
    278. DRIVERS IMPACT ANALYSIS: UNIFIED COMMUNICATION
    279. SERVICE MARKET
    280. RESTRAINTS IMPACT ANALYSIS: UNIFIED COMMUNICATION
    281. SERVICE MARKET
    282. SUPPLY / VALUE CHAIN: UNIFIED COMMUNICATION
    283. SERVICE MARKET
    284. UNIFIED COMMUNICATION SERVICE MARKET,
    285. BY DEPLOYMENT MODEL, 2025 (% SHARE)
    286. UNIFIED COMMUNICATION
    287. SERVICE MARKET, BY DEPLOYMENT MODEL, 2019 TO 2035 (USD Billions)
    288. UNIFIED
    289. COMMUNICATION SERVICE MARKET, BY COMMUNICATION TYPE, 2025 (% SHARE)
    290. UNIFIED
    291. COMMUNICATION SERVICE MARKET, BY COMMUNICATION TYPE, 2019 TO 2035 (USD Billions)
    292. UNIFIED
    293. COMMUNICATION SERVICE MARKET, BY END USER, 2025 (% SHARE)
    294. UNIFIED
    295. COMMUNICATION SERVICE MARKET, BY END USER, 2019 TO 2035 (USD Billions)
    296. UNIFIED
    297. COMMUNICATION SERVICE MARKET, BY SERVICE TYPE, 2025 (% SHARE)
    298. UNIFIED
    299. COMMUNICATION SERVICE MARKET, BY SERVICE TYPE, 2019 TO 2035 (USD Billions)
    300. BENCHMARKING
    301. OF MAJOR COMPETITORS

    Japan Unified Communication Service Market Segmentation

     

     

     

    • Unified Communication Service Market By Deployment Model (USD Billion, 2019-2035)

      • Public Cloud
      • Private Cloud
      • Hybrid Cloud

     

    • Unified Communication Service Market By Communication Type (USD Billion, 2019-2035)

      • Voice
      • Video
      • Messaging
      • Collaboration

     

    • Unified Communication Service Market By End User (USD Billion, 2019-2035)

      • Small and Medium Enterprises
      • Large Enterprises
      • Government

     

    • Unified Communication Service Market By Service Type (USD Billion, 2019-2035)

      • VoIP
      • Video Conferencing
      • Web Conferencing
      • Unified Messaging

     

     

     

     

     

     

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