TABLE OF CONTENTS
1 Executive Summary
2 Scope of the Report
2.1 Market Definition
2.2 Scope of the Study
2.2.1 Research Objectives
2.2.2 Assumptions & Limitations
2.3 Markets Structure
3 Market Research Methodology
3.1 Research Process
3.2 Secondary Research
3.3 Primary Research
3.4 Forecast Model
4 Market Landscape
4.1 Porter’s Five Forces Analysis
4.1.1 Threat of New Entrants
4.1.2 Bargaining power of buyers
4.1.3 Threat of substitutes
4.1.4 Segment rivalry
4.1.5 Bargaining power of suppliers
4.2 Value Chain/Supply Chain of Global Field Service Management (FSM) Market
5 Industry Overview of Global Field Service Management Market
5.1 Introduction
5.2 Growth Drivers
5.3 Impact analysis
5.4 Market Challenges
Global Field Service Management Market by Component
6.1 Introduction
6.2 Solution
6.2.1 Market Estimates & Forecast, 2020-2027
6.2.2 Market Estimates & Forecast by Region, 2020-2027
6.2.3 Scheduling & Dispatching
6.2.3.1 Market Estimates & Forecast, 2020-2027
6.2.3.2 Market Estimates & Forecast by Region, 2020-2027
6.2.4 Route Planning
6.2.4.1 Market Estimates & Forecast, 2020-2027
6.2.4.2 Market Estimates & Forecast by Region, 2020-2027
6.2.5 Mobile Field Service Management
6.2.5.1 Market Estimates & Forecast, 2020-2027
6.2.5.2 Market Estimates & Forecast by Region, 2020-2027
6.2.6 Equipment Management
6.2.6.1 Market Estimates & Forecast, 2020-2027
6.2.6.2 Market Estimates & Forecast by Region, 2020-2027
6.2.7 Inventory Management
6.2.7.1 Market Estimates & Forecast, 2020-2027
6.2.7.2 Market Estimates & Forecast by Region, 2020-2027
6.2.8 Service Contract Management
6.2.8.1 Market Estimates & Forecast, 2020-2027
6.2.8.2 Market Estimates & Forecast by Region, 2020-2027
6.2.9 Warranty Management
6.2.9.1 Market Estimates & Forecast, 2020-2027
6.2.9.2 Market Estimates & Forecast by Region, 2020-2027
6.2.10 Work Order Management
6.2.10.1 Market Estimates & Forecast, 2020-2027
6.2.10.2 Market Estimates & Forecast by Region, 2020-2027
6.2.11 Pre-Voicing
6.2.11.1 Market Estimates & Forecast, 2020-2027
6.2.11.2 Market Estimates & Forecast by Region, 2020-2027
6.2.12 Billing & Invoice
6.2.12.1 Market Estimates & Forecast, 2020-2027
6.2.12.2 Market Estimates & Forecast by Region, 2020-2027
6.2.13 Service Contract Management
6.2.13.1 Market Estimates & Forecast, 2020-2027
6.2.13.2 Market Estimates & Forecast by Region, 2020-2027
6.2.14 Service History Tracking
6.2.14.1 Market Estimates & Forecast, 2020-2027
6.2.14.2 Market Estimates & Forecast by Region, 2020-2027
6.2.15 Others
6.2.15.1 Market Estimates & Forecast, 2020-2027
6.2.15.2 Market Estimates & Forecast by Region, 2020-2027
6.3 Service
6.3.1 Market Estimates & Forecast, 2020-2027
6.3.2 Market Estimates & Forecast by Region, 2020-2027
6.3.3 Implementation
6.3.3.1 Market Estimates & Forecast, 2020-2027
6.3.3.2 Market Estimates & Forecast by Region, 2020-2027
6.3.4 Support & Training
6.3.4.1 Market Estimates & Forecast, 2020-2027
6.3.4.2 Market Estimates & Forecast by Region, 2020-2027
6.3.5 Consulting
6.3.5.1 Market Estimates & Forecast, 2020-2027
6.3.5.2 Market Estimates & Forecast by Region, 2020-2027
7. Global Field Service Management Market by Deployment
7.1 Introduction
7.2 Cloud
7.2.1 Market Estimates & Forecast, 2020-2027
7.2.2 Market Estimates & Forecast by Region, 2020-2027
7.3 On-Premise
7.3.1 Market Estimates & Forecast, 2020-2027
7.3.2 Market Estimates & Forecast by Region, 2020-2027
8. Global Field Service Management Market by Organization size
8.1 Introduction
8.2 SMEs
8.2.1 Market Estimates & Forecast, 2020-2027
8.2.2 Market Estimates & Forecast by Region, 2020-2027
8.3 Large enterprise
8.3.1 Market Estimates & Forecast, 2020-2027
8.3.2 Market Estimates & Forecast by Region, 2020-2027
9. Global Field Service Management Market by Vertical
9.1 Introduction
9.2 Healthcare
9.2.1 Market Estimates & Forecast, 2020-2027
9.2.2 Market Estimates & Forecast by Region, 2020-2027
9.3 Education
9.3.1 Market Estimates & Forecast, 2020-2027
9.3.2 Market Estimates & Forecast by Region, 2020-2027
9.4 Manufacturing
9.4.1 Market Estimates & Forecast, 2020-2027
9.4.2Market Estimates & Forecast by Region, 2020-2027
9.6 Retail
9.6.1 Market Estimates & Forecast, 2020-2027
9.6.2 Market Estimates & Forecast by Region, 2020-2027
9.7 IT & Telecom
9.7.1 Market Estimates & Forecast, 2020-2027
9.7.2 Market Estimates & Forecast by Region, 2020-2027
9.8 Construction
9.8.1 Market Estimates & Forecast, 2020-2027
9.8.2 Market Estimates & Forecast by Region, 2020-2027
9.9 Others
9.9.1 Market Estimates & Forecast, 2020-2027
9.9.2 Market Estimates & Forecast by Region, 2020-2027
10. Global Field Service Management Market by Region
10.1 Introduction
10.2 North America
10.2.1 Market Estimates & Forecast, 2020-2027
10.2.2 Market Estimates & Forecast by Component, 2020-2027
10.2.3 Market Estimates & Forecast by Organization size, 2020-2027
10.2.4 Market Estimates & Forecast by Deployment, 2020-2027
10.2.5 Market Estimates & Forecast by Vertical, 2020-2027
10.2.6 US
10.2.6.1 Market Estimates & Forecast, 2020-2027
10.2.6.2 Market Estimates & Forecast by Component, 2020-2027
10.2.6.3 Market Estimates & Forecast by Organization size, 2020-2027
10.2.6.4 Market Estimates & Forecast by Deployment, 2020-2027
10.2.6.5 Market Estimates & Forecast by Vertical, 2020-2027
10.2.7 Canada
10.2.7.1 Market Estimates & Forecast, 2020-2027
10.2.7.2 Market Estimates & Forecast by Component, 2020-2027
10.2.7.3 Market Estimates & Forecast by Organization size, 2020-2027
10.2.7.4 Market Estimates & Forecast by Deployment, 2020-2027
10.2.7.5 Market Estimates & Forecast by Vertical, 2020-2027
10.3 Europe
10.3.1 Market Estimates & Forecast, 2020-2027
10.3.2 Market Estimates & Forecast by Component, 2020-2027
10.3.3 Market Estimates & Forecast by Organization size, 2020-2027
10.3.4 Market Estimates & Forecast by Deployment, 2020-2027
10.3.5 Market Estimates & Forecast by Vertical, 2020-2027
10.3.6 Germany
10.3.6.1 Market Estimates & Forecast, 2020-2027
10.3.6.2 Market Estimates & Forecast by Component, 2020-2027
10.3.6.3 Market Estimates & Forecast by Organization size, 2020-2027
10.3.6.6 Market Estimates & Forecast by Deployment, 2020-2027
10.3.6.5 Market Estimates & Forecast by Vertical, 2020-2027
10.3.7 France
10.3.7.1 Market Estimates & Forecast, 2020-2027
10.3.7.2 Market Estimates & Forecast by Component, 2020-2027
10.3.7.3 Market Estimates & Forecast by Organization size, 2020-2027
10.3.7.4 Market Estimates & Forecast by Deployment, 2020-2027
10.3.7.5 Market Estimates & Forecast by Vertical, 2020-2027
10.3.8 UK
10.3.8.1 Market Estimates & Forecast, 2020-2027
10.3.8.2 Market Estimates & Forecast by Component, 2020-2027
10.3.8.3 Market Estimates & Forecast by Organization size, 2020-2027
10.3.8.4 Market Estimates & Forecast by Deployment, 2020-2027
10.3.8.5Market Estimates & Forecast by Vertical, 2020-2027
10.3.9 Rest of Europe
10.3.9.1 Market Estimates & Forecast, 2020-2027
10.3.9.2 Market Estimates & Forecast by Component, 2020-2027
10.3.9.3 Market Estimates & Forecast by Organization size, 2020-2027
10.3.9.4 Market Estimates & Forecast by Deployment, 2020-2027
10.3.9.5Market Estimates & Forecast by Vertical, 2020-2027
10.4 Asia-Pacific
10.4.1 Market Estimates & Forecast, 2020-2027
10.4.2 Market Estimates & Forecast by Component, 2020-2027
10.4.3 Market Estimates & Forecast by Organization size, 2020-2027
10.4.4 Market Estimates & Forecast by Deployment, 2020-2027
10.4.5 Market Estimates & Forecast by Vertical, 2020-2027
10.4.6 China
10.4.6.1 Market Estimates & Forecast, 2020-2027
10.4.6.2 Market Estimates & Forecast by Component, 2020-2027
10.4.6.3 Market Estimates & Forecast by Organization size, 2020-2027
10.4.6.4 Market Estimates & Forecast by Deployment, 2020-2027
10.4.6.5 Market Estimates & Forecast by Vertical, 2020-2027
10.4.7 India
10.4.7.1 Market Estimates & Forecast, 2020-2027
10.4.7.2 Market Estimates & Forecast by Component, 2020-2027
10.4.7.3 Market Estimates & Forecast by Organization size, 2020-2027
10.4.7.4 Market Estimates & Forecast by Deployment, 2020-2027
10.4.7.5 Market Estimates & Forecast by Vertical, 2020-2027
10.4.8 Japan
10.4.8.1 Market Estimates & Forecast, 2020-2027
10.4.8.2 Market Estimates & Forecast by Component, 2020-2027
10.4.8.3 Market Estimates & Forecast by Organization size, 2020-2027
10.4.8.4 Market Estimates & Forecast by Deployment, 2020-2027
10.4.8.5 Market Estimates & Forecast by Vertical, 2020-2027
10.4.9 Rest of Asia-Pacific
10.4.9.1 Market Estimates & Forecast, 2020-2027
10.4.9.2 Market Estimates & Forecast by Component, 2020-2027
10.4.9.3 Market Estimates & Forecast by Organization size, 2020-2027
10.4.9.4Market Estimates & Forecast by Deployment, 2020-2027
10.4.9.5 Market Estimates & Forecast by Vertical, 2020-2027
10.5 Rest of the World
10.5.1 Market Estimates & Forecast, 2020-2027
10.5.2 Market Estimates & Forecast by Component, 2020-2027
10.5.3 Market Estimates & Forecast by Organization size, 2020-2027
10.5.4 Market Estimates & Forecast by Deployment, 2020-2027
10.5.5 Market Estimates & Forecast by Vertical, 2020-2027
10.5.6 The Middle East & Africa
10.5.6.1 Market Estimates & Forecast, 2020-2027
10.5.6.2 Market Estimates & Forecast by Component, 2020-2027
10.5.6.3 Market Estimates & Forecast by Organization size, 2020-2027
10.5.6.4 Market Estimates & Forecast by Deployment, 2020-2027
10.5.6.5 Market Estimates & Forecast by Vertical, 2020-2027
10.5.7 Latin America
10.5.7.1 Market Estimates & Forecast, 2020-2027
10.5.7.2 Market Estimates & Forecast by Component, 2020-2027
10.5.7.3 Market Estimates & Forecast by Organization size, 2020-2027
10.5.7.4 Market Estimates & Forecast by Deployment, 2020-2027
10.5.7.5 Market Estimates & Forecast by Vertical, 2020-2027
Company Landscape
12. Company Profiles
12.1 Capterra
12.1.1 Company Overview
12.1.2 Product/Business Segment Overview
12.1.3 Financial Updates
12.1.4 Key Developments
12.2 Accurent
12.2.1 Company Overview
12.2.2 Product/Business Segment Overview
12.2.3 Financial Updates
12.2.4 Key Developments
12.3 Acumatica Inc
12.3.1 Company Overview
12.3.2 Product/Business Segment Overview
12.3.3 Financial Updates
12.3.4 Key Developments
12.4 Astea International Inc
12.4.1 Company Overview
12.4.2 Product/Business Segment Overview
12.4.3 Financial Updates
12.4.4 Key Developments
12.5 Click Software
12.5.1 Company Overview
12.5.2 Product/Business Segment Overview
12.5.3 Financial Updates
12.5.4 Key Developments
12.6 Comarch SA
12.6.1 Company Overview
12.6.2 Product/Business Segment Overview
12.6.3 Financial Updates
12.6.4 Key Developments
12.7 Field Aware
12.7.1 Company Overview
12.7.2 Product/Business Segment Overview
12.7.3 Financial Updates
12.7.4 Key Developments
12.8 IBM Corporation
12.8.1 Company Overview
12.8.2 Product/Business Segment Overview
12.8.3 Financial Updates
12.8.4 Key Developments
12.9 IFS
12.9.1 Company Overview
12.9.2 Product/Business Segment Overview
12.9.3 Financial Updates
12.9.4 Key Developments
12.10 Infor
12.10.1 Company Overview
12.10.2 Product/Business Segment Overview
12.10.3 Financial Updates
12.10.4 Key Developments
12.11 Microsoft Corporation
12.11.1 Company Overview
12.11.2 Product/Business Segment Overview
12.11.3 Financial Updates
12.11.4 Key Developments
12.12 Oracle Corporation
12.12.1 Company Overview
12.12.2 Product/Business Segment Overview
12.12.3 Financial Updates
12.12.4 Key Developments
12.13 Salesforce.com
12.13.1 Company Overview
12.13.2 Product/Business Segment Overview
12.13.3 Financial Updates
12.13.4 Key Developments
12.14 SAP SE
12.14.1 Company Overview
12.14.2 Product/Business Segment Overview
12.14.3 Financial Updates
12.14.4 Key Developments
12.15 OverIT
12.15.1 Company Overview
12.15.2 Product/Business Segment Overview
12.15.3 Financial Updates
12.15.4 Key Developments
List of Tables
Table 1 Global Field Service Management Market, by Region, 2020-2027
Table 2 North America: Field Service Management Market, by Country, 2020-2027
Table 3 Europe: Field Service Management Market, by Country, 2020-2027
Table 4 Asia-Pacific: Field Service Management Market, by Country, 2020-2027
Table 7 The Middle East & Africa: Field Service Management Market, by Country, 2020-2027
Table 6 Latin America: Field Service Management Market, by Country, 2020-2027
Table 7 Global Field Service Management Component Market, by Region, 2020-2027
Table 8 North America: Field Service Management Component Market, by Country, 2020-2027
Table 9 Europe: Field Service Management Component Market, by Country, 2020-2027
Table10 Asia-Pacific: Field Service Management Deployment Market, by Country, 2020-2027
Table11 The Middle East & Africa: Field Service Management Deployment Market, by Country, 2020-2027
Table12 Latin America: Field Service Management Deployment Market, by Country, 2020-2027
Table13 Global Field Service Management Deployment Market, by Region, 2020-2027
Table14 North America: Field Service Management Deployment Market, by Country, 2020-2027
Table17
Europe: Field Service Management Deployment Market, by Country, 2020-2027
Table16
Asia-Pacific: Field Service Management Organization size Market, by Country, 2020-2027
Table17 The Middle East & Africa: Field Service Management Organization size Market, by Country, 2020-2027
Table18 Latin America: Field Service Management Market, by Country, 2020-2027
Table19 Latin America: Field Service Management Market, by Component, 2020-2027
Table20 Latin America: Field Service Management Market, by Deployment, 2020-2027
Table21 North America: Field Service Management Market, by Country
Table22 North America: Field Service Management Market, by Component
Table23 North America: Field Service Management Market, by Deployment
Table24 Europe: Field Service Management Market, by Country
Table27 Europe: Field Service Management Market, by Component
Table26 Europe: Field Service Management Market, by Deployment
LIST OF FIGURES
FIGURE 1 Global Field Service Management Market Segmentation
FIGURE 2 Forecast Methodology
FIGURE 3 Porter’s Five Forces Analysis of Global Field Service Management Market
FIGURE 4 Value Chain of Global Field Service Management Market
FIGURE 7 Share of Global Field Service Management Market in 2020, by country (in %)
FIGURE 6 Global Field Service Management Market, 2020-2027,
FIGURE 7 Global Field Service Management Market size by Component, 2020
FIGURE 8 Share of Field Service Management Market by Component, 2020-2027
FIGURE 9 Global Field Service Management Market size by Deployment, 2020
FIGURE 10 Share of Field Service Management Market by Deployment, 2020-2027
FIGURE 11 Global Field Service Management Market size by Organization size, 2020
FIGURE 12 Share of Field Service Management Market by Organization size, 2020-2027
FIGURE 13 Global Field Service Management Market size by Vertical, 2020
FIGURE 14 Share of Field Service Management Market by Vertical 2020-2027