Enterprise Communication Infrastructure Market Size was valued at USD 81.5 Billion in 2022. The Enterprise Communication Infrastructure Market industry is projected to grow from USD 95.1 Billion in 2023 to USD 329.7 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 16.80% during the forecast period (2023 - 2032). Factors such as an increase in the need for collaboration and productivity among employees and an increase in demand for enhanced security and compliance are expected to be significant market drivers for the enterprise communication infrastructure market.
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review
Market CAGR for enterprise communication infrastructure is being driven by the surge in demand for advanced communication technologies and the widespread adoption of remote work practices. The increasing necessity to modernize outdated IT communication infrastructure is compelling numerous organizations to allocate investments in the enterprise communication infrastructure market. According to Spiceworks' 2019 State of IT, 89% of surveyed companies anticipate growth or sustained significant budgets for IT in 2019. Furthermore, 56% of companies with over 5,000 employees expressed expectations of increased IT budgets for 2019.
These investments are predominantly driven by the ongoing evolution and application of new technologies, unlocking substantial capacities that were previously deemed non-commercial. Another notable market trend contributing to the growth of enterprise communication infrastructure is the rising penetration of smartphones, attributed to the expanding adoption of Bring Your Device (BYOD) policies. Additionally, the adoption of cloud services remains a significant influence on enterprise expenditures. Cloud-based solutions are aiding organizations in establishing more efficient unified platforms for both internal and external communication. The increasing adoption of cloud services, particularly among SMEs, further propels the ongoing development of the market.
As a result, it is anticipated that throughout the projection period, demand for the Enterprise Communication Infrastructure Market will increase due to the surge in demand for advanced communication technologies and the widespread adoption of remote work practices. Thus, driving the Enterprise Communication Infrastructure Market revenue.
The Enterprise Communication Infrastructure Market segmentation, based on Deployment includes On-premise and Cloud. The on-premise segment accounted for the largest share, primarily attributed to organizations maintaining control over their data through on-premise communication infrastructure. In this setup, all communication data is stored on the company's own servers and data centers.
Figure 1: Enterprise Communication Infrastructure Market, by Deployment, 2022 & 2032 (USD Billion)
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review
The Enterprise Communication Infrastructure Market segmentation, based on End-User includes IT and Telecom, Manufacturing, BFSI, Healthcare, Government, Retail, and Other End Users. The retail segment dominated the market, accounting for 58% of market revenue (47.2 Billion). Companies excelling in customer engagement across various channels—such as web, mobile, social media, and in-store—retain twice as many customers compared to those without effective cross-channel customer care strategies. This motivates retailers to embrace omnichannel communication, providing customers with a seamless omnichannel experience. To craft a comprehensive and gratifying shopping experience for customers, access to a diverse array of products and organizational information is essential for corporate executives, field managers, and store employees.
The Enterprise Communication Infrastructure Market segmentation, based on Application includes Consumer Experience, Enterprise Collaboration, Digital Business, and Other Applications. The enterprise collaboration segment dominated the market, accounting for 60% of market revenue (47.2 Billion). Business leaders must acknowledge that certain company initiatives demand heightened resilience and flexibility from employees to optimize their performance. Even within the largest enterprises, there exist small teams that function akin to startups, embracing less formal processes and enjoying greater independence in their operational and managerial approaches. These teams necessitate adaptable virtual meeting spaces for addressing challenges in real time.
By region, the study provides market insights into North America, Europe, Asia-Pacific, and Rest of the World. The anticipated expansion of the Enterprise Communication Infrastructure market in North America can be attributed to several key factors. The adoption of state-of-the-art technologies, particularly by multinational corporations, is seen as a driving force for market growth. The increasing trend of remote work is fast-tracking the advancement of routers and switches, expected to drive the expansion of business network infrastructure in North America. The demand for wireless access points further underscores the ongoing modernization of internal infrastructure within businesses.
Further, the major countries studied in the market report are the US, Canada, Germany, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.
Figure 2: ENTERPRISE COMMUNICATION INFRASTRUCTURE MARKET SHARE BY REGION 2022 (USD Billion)
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review
Europe Enterprise Communication Infrastructure Market accounts for the second-largest market share as European companies are actively embracing digital transformation initiatives to enhance competitiveness and boost operational efficiency. In 2022, a substantial 77.7% of enterprises in the EU facilitated remote access to the email system for their staff. Additionally, nearly two-thirds of enterprises (65.0%) reported that their employees had remote access to essential documents, including files, spreadsheets, presentations, charts, and photos. Moreover, over 60% of enterprises enabled employees to access business applications or software remotely, covering areas such as accounting, sales, orders, and CRM. Large enterprises, in particular, demonstrated a high adoption rate, with 9 out of 10 reporting that their staff had remote access to all three types of ICT systems mentioned. Further, the German Enterprise Communication Infrastructure Market held the largest market share, and the UK Enterprise Communication Infrastructure Market was the fastest-growing market in the European region.
The Asia-Pacific Enterprise Communication Infrastructure Market is expected to grow at the fastest CAGR from 2023 to 2032. Enterprise collaboration solutions have transformed into fundamental components of business communications and collaboration. The proliferation of the cloud has enhanced the accessibility of office collaboration tools by eliminating the management requirements associated with on-premises equipment. The rise of remote work opportunities has significantly increased the adoption of cloud collaboration. Cloud technology enables employees located in different geographical areas to engage in real-time collaboration seamlessly. According to a 2020 survey conducted by Yotta, approximately 37% of Indian businesses had their digital infrastructure hosted in the cloud. Predictions indicate that by 2022, over 60% of the infrastructure is expected to transition to the cloud, eliminating the necessity for captive availability and third-party co-location. Moreover, China’s Enterprise Communication Infrastructure Market held the largest market share, and the Indian Enterprise Communication Infrastructure Market was the fastest-growing market in the Asia-Pacific region.
Leading market players are investing heavily in research and development to expand their product lines, which will help the Enterprise Communication Infrastructure market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their global footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, the Enterprise Communication Infrastructure industry must offer cost-effective items.
Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the global Enterprise Communication Infrastructure industry to benefit clients and increase the market sector. In recent years, the Enterprise Communication Infrastructure industry has offered some of the most significant advantages to the global community, addressing pressing concerns related to water quality, accessibility, and public health. Major players in the Enterprise Communication Infrastructure Market, including Microsoft Corporation, Orange SA, Avaya Inc., IBM Corporation, Cisco Systems Inc., Alcatel-Lucent SA, Verizon Communications, DXC Technology, NEC Corporation, 88 Inc., Mitel Network Corporation, AT&T Corporation are attempting to increase market demand by investing in research and development operations.
Microsoft Corp (Microsoft) functions as a developer and supplier of a diverse array of software products, services, and devices. Its portfolio includes operating systems, cross-device productivity applications, server applications, software development tools, business solution applications, desktop and server management tools, video games, and training and certification services. Additionally, Microsoft is involved in the design, manufacturing, and sale of hardware products such as PCs, tablets, gaming and entertainment consoles, and other intelligent devices. The company delivers a wide range of services, including cloud-based solutions, solution support, and consulting services. Microsoft distributes and markets its offerings through various channels, including original equipment manufacturers, distributors, resellers, online marketplaces, Microsoft stores, and other partner channels. Operating data centers across the Americas, Europe, and Asia-Pacific, Microsoft is headquartered in Redmond, Washington, USA.
Cisco Systems Inc (Cisco) is a leading integrator of intent-based technologies spanning networking, security, collaboration, applications, and cloud. The company provides a diverse range of products, including switches, modules, wireless solutions, controllers, access points, routers, and interfaces. Cisco's technology facilitates clients in effectively managing a growing number of users, devices, and connections within their networks. Serving various industries such as oil and gas, education, finance, government, healthcare, and more, Cisco markets its solutions through a direct sales force and a network of channel partners, including service providers, system integrators, distributors, and resellers. With a global presence across the Americas, Europe, the Middle East, Africa, Asia-Pacific, Japan, and China, Cisco is headquartered in San Jose, California, USA. In June 2022, Cisco Systems, Inc. and Kyndryl, an IT infrastructure services provider, formed a partnership to accelerate the transformation of enterprise clients into data-driven businesses. Leveraging Cisco solutions and Kyndryl-managed services, the collaboration aims to facilitate this transformation through the adoption of cloud computing technologies, offering enhanced visibility, manageability, and flexibility for complex hybrid IT management.
May 2019: In May 2019, Mitel and Avaya announced their intention to merge, aiming to become the largest enterprise communication infrastructure company.
May 2019: In May 2019, Appswarm, Deep Sky Mobile, and AI Tech Ventura revealed the infrastructure for their Voice over Internet Protocol (VoIP) communication service tailored for both business and residential customers.
| Report Attribute/Metric | Details |
| Market Size 2022 | USD 81.5 Billion |
| Market Size 2023 | USD 95.1 Billion |
| Market Size 2032 | USD 329.7 Billion |
| Compound Annual Growth Rate (CAGR) | 16.80% (2023-2032) |
| Base Year | 2022 |
| Market Forecast Period | 2023-2032 |
| Historical Data | 2018- 2022 |
| Market Forecast Units | Value (USD Billion) |
| Report Coverage | Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends |
| Segments Covered | Deployment, End User, Application, and Region |
| Geographies Covered | North America, Europe, Asia Pacific, and the Rest of the World |
| Countries Covered | The US, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil |
| Key Companies Profiled | Microsoft Corporation, Orange SA, Avaya Inc., IBM Corporation, Cisco Systems Inc., Alcatel-Lucent SA, Verizon Communications, DXC Technology, NEC Corporation, 88 Inc., Mitel Network Corporation, AT&T Corporation |
| Key Market Opportunities | ·      The high adoption of advanced technology and the presence of large players |
| Key Market Dynamics | ·      Increase in demand for enhanced security and compliance |
Frequently Asked Questions (FAQ) :
The Enterprise Communication Infrastructure Market size was valued at USD 81.5 Billion in 2022.
The Enterprise Communication Infrastructure Market is projected to grow at a CAGR of 16.80% during the forecast period, 2023-2032.
North America had the largest share of the global market
The key players in the market are Microsoft Corporation, Orange SA, Avaya Inc., IBM Corporation, Cisco Systems Inc., Alcatel-Lucent SA, Verizon Communications, DXC Technology, NEC Corporation, 88 Inc., Mitel Network Corporation, AT&T Corporation
The On-premise segment dominated the market in 2022.
The Enterprise Collaboration segment had the largest share in the global market.
Research Analyst Level II With a technical background in information technology & semiconductors, shubham has 4.5+ years of experience in market research and analytics with the tasks of data mining, analysis, and project execution. he is the poc for our clients, for their consulting projects running under the ict/semiconductor domain. shubham holds a bachelor’s in information and technology and a master of business administration (mba). shubham has executed over 150 research projects for our clients under the brand name market research future in the last 2 years. his core skill is building the research respondent relation for gathering the primary information from industry and market estimation for niche markets. he is having expertise in conducting secondary & primary research, market estimations, market projections, competitive analysis, analysing current market trends and market dynamics, deep-dive analysis on market scenarios, consumer behaviour, technological impact analysis, consulting, analytics, etc. he has worked on fortune 500 companies' syndicate and consulting projects along with several government projects. he has worked on the projects of top tech brands such as ibm, google, microsoft, aws, meta, oracle, cisco systems, samsung, accenture, vmware, schneider electric, dell, hp, ericsson, and so many others. he has worked on metaverse, web 3.0, zero-trust security, cyber-security, blockchain, quantum computing, robotics, 5g technology, high-performance computing, data centers, ai, automation, it equipment, sensors, semiconductors, consumer electronics and so many tech domain projects.
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