TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
1.1. Market Attractiveness Analysis
1.1.1. Global Contact Center as A Service Market, by Function
1.1.2. Global Contact Center as A Service Market, by Enterprise Size
1.1.3. Global Contact Center as A Service Market, by Industry
1.1.4. Global Contact Center as A Service Market, by Region
2. MARKET INTRODUCTION
2.1. Definition
2.2. Scope of the Study
2.3. Market Structure
3. RESEARCH METHODOLOGY
3.1. Research Process
3.2. Primary Research
3.3. Secondary Research
3.4. Market Size Estimation
3.5. List of Assumptions
4. MARKET DYNAMICS
4.1. Introduction
4.2. Drivers
4.2.1. Increasing need to improve customer experience
4.2.2. Reduction in operational costs post CCaaS adoption
4.2.3. Drivers Impact Analysis
4.3. Restraints
4.3.1. Increasing concerns of data security issues
4.3.2. Restraints Impact Analysis
4.4. Opportunities
4.4.1. Dynamic customer demands for robust self-service interactions
4.5. Impact of COVID-19
4.5.1. Impact on Overall Market
4.5.2. Impact On End-Use Industry Verticals
4.5.3. Covid-19 Impact on Supply Chain
5. MARKET FACTOR ANALYSIS
5.1. Value Chain Analysis/Supply Chain Analysis
5.2. Porter’s Five Forces Model
5.2.1. Bargaining Power of Suppliers
5.2.2. Bargaining Power of Buyers
5.2.3. Threat of New Entrants
5.2.4. Threat of Substitutes
5.2.5. Intensity of Rivalry
6. GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION
6.1. Introduction
6.2. Automatic Call Distribution
6.3. Call Recording
6.4. Computer Telephony Integration
6.5. Customer Collaboration
6.6. Dialer
6.7. Interactive Voice Response
6.8. Reporting & Analytics
6.9. Workforce Optimization
6.10. Others
7. GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE
7.1. Introduction
7.2. Large Enterprises
7.3. Small & Medium Enterprises (SMEs)
8. GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY
8.1. Introduction
8.2. BFSI
8.3. Consumer Goods & Retail
8.4. Government
8.5. Healthcare
8.6. IT & Telecom
8.7. Travel & Hospitality
8.8. Others
9. GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY REGION
9.1. Overview
9.2. North America
9.2.1. Market Size & Estimates, by Country, 2022-2030
9.2.2. Market Size & Estimates, by Function, 2022-2030
9.2.3. Market Size & Estimates, by Enterprise Size, 2022-2030
9.2.4. Market Size & Estimates, by Industry, 2022-2030
9.2.5. US
9.2.5.1. Market Size & Estimates, by Function, 2022-2030
9.2.5.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.2.5.3. Market Size & Estimates, by Industry, 2022-2030
9.2.6. Canada
9.2.6.1. Market Size & Estimates, by Function, 2022-2030
9.2.6.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.2.6.3. Market Size & Estimates, by Industry, 2022-2030
9.2.7. Mexico
9.2.7.1. Market Size & Estimates, by Function, 2022-2030
9.2.7.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.2.7.3. Market Size & Estimates, by Industry, 2022-2030
9.3. Europe
9.3.1. Market Size & Estimates, by Country, 2022-2030
9.3.2. Market Size & Estimates, by Function, 2022-2030
9.3.3. Market Size & Estimates, by Enterprise Size, 2022-2030
9.3.4. Market Size & Estimates, by Industry, 2022-2030
9.3.5. Germany
9.3.5.1. Market Size & Estimates, by Function, 2022-2030
9.3.5.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.3.5.3. Market Size & Estimates, by Industry, 2022-2030
9.3.6. UK
9.3.6.1. Market Size & Estimates, by Function, 2022-2030
9.3.6.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.3.6.3. Market Size & Estimates, by Industry, 2022-2030
9.3.7. France
9.3.7.1. Market Size & Estimates, by Function, 2022-2030
9.3.7.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.3.7.3. Market Size & Estimates, by Industry, 2022-2030
9.3.8. Rest of Europe
9.3.8.1. Market Size & Estimates, by Function, 2022-2030
9.3.8.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.3.8.3. Market Size & Estimates, by Industry, 2022-2030
9.4. Asia-Pacific
9.4.1. Market Size & Estimates, by Country, 2022-2030
9.4.2. Market Size & Estimates, by Function, 2022-2030
9.4.3. Market Size & Estimates, by Enterprise Size, 2022-2030
9.4.4. Market Size & Estimates, by Industry, 2022-2030
9.4.5. China
9.4.5.1. Market Size & Estimates, by Function, 2022-2030
9.4.5.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.4.5.3. Market Size & Estimates, by Industry, 2022-2030
9.4.6. Japan
9.4.6.1. Market Size & Estimates, by Function, 2022-2030
9.4.6.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.4.6.3. Market Size & Estimates, by Industry, 2022-2030
9.4.7. India
9.4.7.1. Market Size & Estimates, by Function, 2022-2030
9.4.7.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.4.7.3. Market Size & Estimates, by Industry, 2022-2030
9.4.8. Rest of Asia-Pacific
9.4.8.1. Market Size & Estimates, by Function, 2022-2030
9.4.8.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.4.8.3. Market Size & Estimates, by Industry, 2022-2030
9.5. Middle East & Africa
9.5.1. Market Size & Estimates, by Function, 2022-2030
9.5.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.5.3. Market Size & Estimates, by Industry, 2022-2030
9.6. South America
9.6.1. Market Size & Estimates, by Function, 2022-2030
9.6.2. Market Size & Estimates, by Enterprise Size, 2022-2030
9.6.3. Market Size & Estimates, by Industry, 2022-2030
10. COMPETITIVE LANDSCAPE
10.1. Introduction
10.2. Key Players Market Share Analysis, 2020 (%)
10.3. Competitive Benchmarking
10.4. Competitor Dashboard
10.5. Major Growth Strategy in the Market
10.6. Key Developments & Growth Strategies
10.6.1. Product Developments
10.6.2. Mergers & Acquisitions
10.6.3. Contracts & Agreements
11. COMPANY PROFILES
11.1. Cisco Systems Inc.
11.1.1. Company Overview
11.1.2. Financial Overview
11.1.3. Products/Solutions Offered
11.1.4. Key Developments
11.1.5. SWOT Analysis
11.1.6. Key Strategies
11.2. Alcatel Lucent Enterprise
11.2.1. Company Overview
11.2.2. Financial Overview
11.2.3. Products/Solutions Offered
11.2.4. Key Developments
11.2.5. SWOT Analysis
11.2.6. Key Strategies
11.3. Avaya, Inc.
11.3.1. Company Overview
11.3.2. Financial Overview
11.3.3. Products/Solutions Offered
11.3.4. Key Developments
11.3.5. SWOT Analysis
11.4. Enghouse Interactive, Inc.
11.4.1. Company Overview
11.4.2. Financial Overview
11.4.3. Products/Solutions Offered
11.4.4. Key Developments
11.4.5. SWOT Analysis
11.4.6. Key Strategies
11.5. Five9, Inc.
11.5.1. Company Overview
11.5.2. Financial Overview
11.5.3. Products/Solutions Offered
11.5.4. Key Developments
11.5.5. SWOT Analysis
11.5.6. Key Strategies
11.6. Genesys
11.6.1. Company Overview
11.6.2. Financial Overview
11.6.3. Products/Solutions Offered
11.6.4. Key Developments
11.6.5. SWOT Analysis
11.6.6. Key Strategies
11.7. Microsoft Corp.
11.7.1. Company Overview
11.7.2. Financial Overview
11.7.3. Products/Solutions Offered
11.7.4. Key Developments
11.7.5. SWOT Analysis
11.7.6. Key Strategies
11.8. NICE inContact
11.8.1. Company Overview
11.8.2. Financial Overview
11.8.3. Products/Solutions Offered
11.8.4. Key Developments
11.8.5. SWOT Analysis
11.8.6. Key Strategies
11.9. SAP SE
11.9.1. Company Overview
11.9.2. Financial Overview
11.9.3. Products/Solutions Offered
11.9.4. Key Developments
11.9.5. SWOT Analysis
11.9.6. Key Strategies
11.10. Unify, Inc.
11.10.1. Company Overview
11.10.2. Financial Overview
11.10.3. Products/Solutions Offered
11.10.4. Key Developments
11.10.5. SWOT Analysis
11.10.6. Key Strategies
11.11. 3C Logic
11.11.1. Company Overview
11.11.2. Financial Overview
11.11.3. Products/Solutions Offered
11.11.4. Key Developments
11.11.5. SWOT Analysis
11.11.6. Key Strategies
11.12. Oracle Corporation
11.12.1. Company Overview
11.12.2. Financial Overview
11.12.3. Products/Solutions Offered
11.12.4. Key Developments
11.12.5. SWOT Analysis
11.12.6. Key Strategies
11.13. Mitel Networks Corporation
11.13.1. Company Overview
11.13.2. Financial Overview
11.13.3. Products/Solutions Offered
11.13.4. Key Developments
11.13.5. SWOT Analysis
11.13.6. Key Strategies
11.14. Evolve IP, LLC.
11.14.1. Company Overview
11.14.2. Financial Overview
11.14.3. Products/Solutions Offered
11.14.4. Key Developments
11.14.5. SWOT Analysis
11.14.6. Key Strategies
LIST OF TABLES
TABLE 1 LIST OF ASSUMPTIONS
TABLE 2 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 3 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 4 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 5 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY REGION, 2022-2030 (USD MILLION)
TABLE 6 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY COUNTRY, 2022-2030 (USD MILLION)
TABLE 7 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 8 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 9 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 10 US CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION
TABLE 11 US CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION
TABLE 12 US CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 13 CANADA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 14 CANADA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 15 CANADA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 16 MEXICO CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 17 MEXICO CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 18 MEXICO CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 19 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY COUNTRY, 2022-2030 (USD MILLION)
TABLE 20 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 21 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 22 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 23 UK CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 24 UK CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 25 UK CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 26 GERMANY CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 27 GERMANY CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 28 GERMANY CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 29 FRANCE CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 30 FRANCE CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 31 FRANCE CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 32 REST OF EUROPE CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 33 REST OF EUROPE CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 34 REST OF EUROPE CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 35 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY COUNTRY, 2022-2030 (USD MILLION)
TABLE 38 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 39 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 40 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 41 CHINA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 42 CHINA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 43 CHINA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 44 JAPAN CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 45 JAPAN CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 46 JAPAN CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 47 INDIA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 48 INDIA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 49 INDIA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 50 REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 51 REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 52 REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 53 MIDDLE EAST & AFRICA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 54 MIDDLE EAST & AFRICA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 55 MIDDLE EAST & AFRICA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
TABLE 56 SOUTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
TABLE 57 SOUTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
TABLE 58 SOUTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
LIST OF FIGURES
FIGURE 1 MARKET SYNOPSIS
FIGURE 2 RESEARCH PROCESS OF MRFR
FIGURE 3 TOP-DOWN & BOTTOM-UP APPROACH
FIGURE 4 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 5 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 6 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 7 GLOBAL CONTACT CENTER AS A SERVICE MARKET, BY REGION, 2022-2030 (USD MILLION)
FIGURE 8 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY COUNTRY, 2022-2030 (USD MILLION)
FIGURE 9 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 10 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 11 NORTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 12 US CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION
FIGURE 13 US CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION
FIGURE 14 US CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 15 CANADA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 16 CANADA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 17 CANADA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 18 MEXICO CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 19 MEXICO CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 20 MEXICO CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 21 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY COUNTRY, 2022-2030 (USD MILLION)
FIGURE 22 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 23 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 24 EUROPE CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 25 UK CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 26 UK CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 27 UK CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 28 GERMANY CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 29 GERMANY CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 30 GERMANY CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 31 FRANCE CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 32 FRANCE CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 33 FRANCE CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 34 REST OF EUROPE CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 35 REST OF EUROPE CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 36 REST OF EUROPE CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 37 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY COUNTRY, 2022-2030 (USD MILLION)
FIGURE 38 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 39 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 40 ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 41 CHINA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 42 CHINA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 43 CHINA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 44 JAPAN CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 45 JAPAN CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 46 JAPAN CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 47 INDIA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 48 INDIA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 49 INDIA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 50 REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 51 REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 52 REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 53 MIDDLE EAST & AFRICA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 54 MIDDLE EAST & AFRICA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 55 MIDDLE EAST & AFRICA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
FIGURE 56 SOUTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY FUNCTION, 2022-2030 (USD MILLION)
FIGURE 57 SOUTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY ENTERPRISE SIZE, 2022-2030 (USD MILLION)
FIGURE 58 SOUTH AMERICA CONTACT CENTER AS A SERVICE MARKET, BY INDUSTRY, 2022-2030 (USD MILLION)
