TABLE OF CONTENTS
1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH NETWORK SOLUTION
2.2 PRIMARY RESEARCH
2.3 SECONDARY RESEARCH
2.4 FORECAST MODEL
2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST
2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS
3.1 INTRODUCTION
3.2 MARKET DRIVERS
3.3 MARKET CHALLENGES
3.4 MARKET OPPORTUNITIES
3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 SUPPLY CHAIN ANALYSIS
6 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY SEGMENTS
6.1 INTRODUCTION
6.2 MARKET STATISTICS
6.2.1 BY COMPONENT
6.2.1.1 SOFTWARE
6.2.1.2 SOLUTIONS
6.2.2 BY DEPLOYMENT
6.2.2.1 ON-PREMISES
6.2.2.2 ON-DEMAND
6.2.3 BY ORGANIZATION SIZE
6.2.3.1 SMALL
6.2.3.2 MEDIUM
6.2.3.4 LARGE
6.2.4 BY APPLICATION
6.2.4.1 WORK OPTIMIZATION
6.2.4.2 RISK MANAGEMENT
6.2.4.3 CUSTOMER EXPERIENCE MANAGEMENT
6.2.4.4 REAL TIME MONITORING
6.2.4.5 OTHERS
6.2.5 BY END-USERS
6.2.5.1 BFSI
6.2.5.2 HEALTHCARE
6.2.5.3 MANUFACTURING
6.2.5.4 GOVERNMENT
6.2.5.5 RETAIL
6.2.5.6 IT & TELECOMMUNICATIONS
6.2.5.7 HOSPITALITY
6.2.5.8 DEFENSE
6.2.5.9 ENERGY
6.2.5.10 OTHERS
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 CISCO SYSTEMS, INC. (US)
7.2.2 VERINT SYSTEMS INC. (US)
7.2.3 GENPACT LIMITED (BERMUDA)
7.2.4 GENESYS (US)
7.2.5 8X8 INC. (US)
7.2.6 MITEL NETWORKS CORPORATION (CANADA)
7.2.7 ORACLE CORPORATION (US)
7.2.8 SAP SE (GERMANY)
7.2.9 NICE LTD. (ISRAEL)
7.2.10 ENGHOUSE INTERACTIVE (US)
7.2.11 SERVION GLOBAL SOLUTIONS (INDIA)
7.2.12 OTHERS
LIST OF TABLES
TABLE 1 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 2 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 3 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 4 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 5 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY END-USERS
TABLE 6 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY REGION
TABLE 7 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 8 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 9 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 10 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 11 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY END-USERS
TABLE 12 U.S CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 13 U.S. CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 14 U.S CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 15 U.S. CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 16 U.S. CONTACT CENTER ANALYTICS MARKET, BY END-USER
TABLE 17 CANADA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 18 CANADA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 19 CANADA CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 20 CANADA CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 21 CANADA CONTACT CENTER ANALYTICS MARKET, BY END-USER
TABLE 22 EUROPE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 23 EUROPE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 24 EUROPE CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 25 EUROPE CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 26 EUROPE CONTACT CENTER ANALYTICS MARKET, BY END-USER
TABLE 27 GERMANY CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 28 GERMANY CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 29 GERMANY CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 30 GERMANY CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 3 1 GERMANY CONTACT CENTER ANALYTICS MARKET, BY END-USER
TABLE 32 FRANCE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 33 FRANCE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 34 FRANCE CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 35 FRANCE CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 36 FRANCE CONTACT CENTER ANALYTICS MARKET, BY END-USER
TABLE 37 U.K. CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 38 U.K. CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 39 U.K. CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 40 U.K. CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 41 U.K. CONTACT CENTER ANALYTICS MARKET, BY END-USERS
TABLE 42 REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 43 REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 44 REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 45 REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 46 REST OF EUROPE CONTACT CENTER ANALYTICS MARKET, BY END-USERS
TABLE 47 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 48 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 49 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 50 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 51 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY END-USERS
TABLE 52 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
TABLE 53 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
TABLE 54 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY APPLICATION
TABLE 55 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE
TABLE 56 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY END-USERS
LIST OF FIGURES
FIGURE 1 RESEARCH METHODOLOGY
FIGURE 2 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY COMPONENT (%)
FIGURE 3 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 4 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (%)
FIGURE 5 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 6 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY END-USERS (%)
FIGURE 7 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY REGIONS (%)
FIGURE 8 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT (%)
FIGURE 9 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 10 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (%)
FIGURE 11 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 12 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY END-USERS (%)
FIGURE 13 EUROPE CONTACT CENTER ANALYTICS MARKET, BY COMPONENT (%)
FIGURE 14 EUROPE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 15 EUROPE CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 16 EUROPE CONTACT CENTER ANALYTICS MARKET, BY END-USERS (%)
FIGURE 17 EUROPE CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (%)
FIGURE 18 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY COMPONENT (%)
FIGURE 19 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 20 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (%)
FIGURE 21 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATIOPN SIZE (%)
FIGURE 22 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY END-USERS (%)
FIGURE 23 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY COMPONENT (%)
FIGURE 24 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 25 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (%)
FIGURE 26 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE (%)
FIGURE 27 REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (%)
