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US Immersive Technology in Retail Industry Market Research Report: By Component (Hardware, Software/Platform, Services), By Technology (Mixed Reality, Virtual Reality, Augmented Reality, 360 Film) and By Application (Training & Learning, Emergency Services, Product Development, Sales & Marketing) - Forecast to 2035


ID: MRFR/ICT/13338-HCR | 100 Pages | Author: Garvit Vyas| December 2023

US Immersive Technology in Retail Industry Market Overview:


As per MRFR analysis, the US Immersive Technology in Retail Industry Market Size was estimated at 1.55 (USD Billion) in 2023. The US Immersive Technology in Retail Industry Market Industry is expected to grow from 2.19(USD Billion) in 2024 to 19.19 (USD Billion) by 2035. The US Immersive Technology in Retail Industry Market CAGR (growth rate) is expected to be around 21.805% during the forecast period (2025 - 2035).


Key US Immersive Technology in Retail Industry Market Trends Highlighted


The US Immersive Technology in Retail Industry Market is experiencing significant market trends that are reshaping the way consumers engage with brands. One of the key market drivers is the increasing demand for personalized shopping experiences. Retailers are leveraging augmented reality (AR) and virtual reality (VR) to create immersive environments where customers can visualize products before making a purchase, enhancing customer satisfaction and driving sales.

Additionally, the growth of e-commerce, fueled by the pandemic, has encouraged retailers to integrate immersive technologies into their online platforms, allowing consumers to interact with products in a more engaging way.Opportunities to be explored include the expansion of mobile applications that utilize AR features. As smartphones become increasingly powerful, retailers can develop apps that allow customers to try on products virtually, which can lead to higher conversion rates and reduced return rates.

The advancements in hardware, such as more affordable VR headsets and AR glasses, also present opportunities for retailers looking to adopt these technologies without incurring significant costs. Trends in recent times indicate a shift towards omnichannel shopping experiences, where customers expect a seamless transition between online and in-store interactions.Retailers are beginning to recognize that immersive technology can bridge this gap by integrating in-store displays with mobile applications or online platforms, creating a unified shopping journey.

Furthermore, brands are focused on sustainability and social responsibility, using immersive experiences to educate consumers abouttheir efforts and engage them in the brand’s values, thereby strengthening customer loyalty. The evolution of immersive technology continues to shape the retail landscape in the US, providing innovative solutions that cater to the changing preferences of consumers.


US Immersive Technology in Retail Industry Market size

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


US Immersive Technology in Retail Industry Market Drivers


Rising Consumer Demand for Enhanced Shopping Experiences

The US Immersive Technology in Retail Industry Market is experiencing significant growth driven by the rising consumer demand for immersive shopping experiences. According to the National Retail Federation, approximately 70% of consumers prefer shopping that includes advanced technologies like augmented reality and virtual reality. This trend highlights a shift towards experiences that engage shoppers more deeply, allowing them to visualize products in their environment.Leading brands such as IKEA and Lowe's have implemented augmented reality applications that enable customers to visualize furniture in their homes before making a purchase. This integration not only enhances customer satisfaction but also promotes sales conversion rates, as consumers feel more confident in their purchases. Additionally, as companies increasingly invest in Research and Development to integrate these technologies, the growth potential of the US Immersive Technology in Retail Industry Market will continue to expand, driven by higher customer retention and increased brand loyalty.


Technological Advancements and Innovations


Technological advancements play a crucial role in shaping the US Immersive Technology in Retail Industry Market. The rapid development of hardware and software technologies, such as 5G networks and artificial intelligence, is enabling retailers to create more sophisticated immersive experiences. For instance, a report from the Consumer Technology Association indicated that technological advances in virtual and augmented reality could lead to a 50% increase in sales for retailers utilizing these tools effectively.Major corporations like Microsoft and Google have invested heavily in immersive tools that streamline customers’ shopping journeys and provide interactive experiences seamlessly. As these technologies become more accessible and affordable, retailers are more inclined to adopt immersive technologies, thus propelling the growth of the industry.


Shift Towards E-commerce and Online Shopping


The transition to e-commerce has accelerated, especially post-COVID-19, which significantly influences the US Immersive Technology in Retail Industry Market. According to the U.S. Department of Commerce, e-commerce sales increased by 44% in 2020 compared to the previous year, a trend that prompted retailers to innovate their digital shopping platforms. Companies like Amazon and Shopify are leveraging immersive technologies to enhance online shopping, allowing customers to engage with products in 3D or AR formats.This shift not only improves user experience but also increases purchasing confidence, which is essential for capturing customers in a crowded digital marketplace. As more businesses integrate immersive technologies into their e-commerce strategies, the overall market is expected to expand rapidly.


Growing Investment in Marketing and Promotion of Immersive Technologies


There is an increasing trend of marketing investments focused on immersive technologies by retailers in the US. The Interactive Advertising Bureau found that 84% of marketers believe that immersive technology will play a crucial role in their campaigns in the upcoming years. Brands such as Nike have utilized virtual reality marketing to launch new products, significantly increasing consumer interest and engagement. As more retailers allocate budget towards the promotion of immersive experiences, the demand for such technologies is expected to grow, driving the growth of the US Immersive Technology in Retail Industry Market.This commitment to innovative marketing reflects an understanding of the changing consumer landscape and the importance of engaging experiences in driving sales.


US Immersive Technology in Retail Industry Market Segment Insights:


Immersive Technology in Retail Industry Market Component Insights


The US Immersive Technology in Retail Industry Market is a rapidly evolving field, with the Component segment playing a pivotal role in shaping its trajectory. This segment encompasses essential elements like Hardware, Software/Platform, and Services, each contributing uniquely to the market's growth. Hardware forms the backbone of immersive experiences, facilitating engagement through devices such as VR headsets, AR glasses, and sensory equipment. Software/Platform serves as the critical interface, enabling retailers to create and manage immersive applications that enhance the shopping experience, streamline operations, and personalize customer interactions.The Services component adds value by encompassing consultation, development, and maintenance, ensuring that immersive solutions are effectively integrated into existing retail ecosystems.

The increased adoption of AR and VR technologies is being driven by consumer demand for more engaging and interactive shopping experiences, coupled with advancements in technology that improve accessibility and affordability. Furthermore, as retailers seek to differentiate themselves in a competitive landscape, the importance of integrating immersive solutions to boost customer satisfaction and loyalty cannot be overstated.Each part of the Component segment plays an instrumental role in driving market growth, creating a comprehensive ecosystem that supports innovation in the retail experience.

The US market is uniquely positioned due to its robust technological infrastructure and the presence of major players dedicated to pushing the boundaries of immersive technology, resulting in substantial opportunities for development and expansion across the segment. As the market continues to advance, the dynamic interplay between Hardware, Software/Platform, and Services will shape the future of retail, providing the foundation for immersive experiences that meet the evolving expectations of consumers.With a favorable regulatory environment and rising consumer spending, the Component segment of the US Immersive Technology in Retail Industry Market is poised for significant advancements, ultimately driving greater engagement and satisfaction among shoppers.


US Immersive Technology in Retail Industry Market segment

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Immersive Technology in Retail Industry Market Technology Insights


The US Immersive Technology in Retail Industry Market under the Technology segment is witnessing significant advancements and changes driven by innovations in Mixed Reality, Virtual Reality, Augmented Reality, and 360 Film. These technologies are revolutionizing the shopping experience by creating engaging and interactive environments that enhance customer engagement and satisfaction. Mixed Reality is becoming increasingly important as it blends real and virtual worlds, allowing customers to visualize products in their own space.

Virtual Reality offers immersive shopping experiences that can transport users to different environments, enabling them to interact with products in a highly realistic manner.Augmented Reality is gaining traction for its ability to overlay digital information onto the physical world, which aids in decision-making by providing additional context about products. 360 Film is also capturing customer attention by delivering unique storytelling experiences that highlight products in a dynamic and captivating way. The demand for these technologies is bolstered by a growing emphasis on personalization in retail, helping brands to stand out in a competitive market. As retailers continue to adopt these innovative tools, the significance of the Technology segment in the US Immersive Technology in Retail Industry Market continues to expand.


Immersive Technology in Retail Industry Market Application Insights


The Application segment of the US Immersive Technology in Retail Industry Market plays a crucial role in enhancing customer engagement and operational efficiency. This segment encompasses various areas such as Training and Learning, Emergency Services, Product Development, and Sales and Marketing, each contributing uniquely to the market growth. Training and Learning solutions utilize immersive technology to provide practical, hands-on experiences, thereby improving employee performance and onboarding processes. Emergency Services leverage advanced simulations for real-time training and preparedness, ensuring better service delivery during crises.

In Product Development, immersive tools enable companies to visualize and test products in virtual environments, leading to quicker iterations and innovations. Meanwhile, Sales and Marketing adopt immersive techniques to create captivating experiences, driving customer interest and purchase decisions. The US market exhibits a growing trend towards personalized consumer experiences and efficiency in operations, substantiated by the rising adoption of immersive technologies across these applications. Collectively, these areas highlight the significance of immersive technology in redefining retail dynamics and promoting advancements within the industry.


US Immersive Technology in Retail Industry Market Key Players and Competitive Insights:


The US Immersive Technology in Retail Industry Market is witnessing rapid growth, driven by advancements in augmented reality (AR), virtual reality (VR), and mixed reality applications. With technology evolving swiftly, retailers are leveraging immersive experiences to enhance customer engagement, streamline operations, and drive sales. The competitive landscape is marked by a diverse array of players ranging from established tech firms to emerging startups, all focusing on integrating immersive technology into retail environments. As consumers seek more interactive and personalized shopping experiences, businesses are investing in innovative solutions to capture market share and differentiate themselves in a crowded marketplace.

The challenge lies in not only adopting these technologies but also in effectively measuring their impact on the customer journey and overall return on investment.In the context of the US Immersive Technology in Retail Industry Market, Snap Inc stands out due to its pioneering efforts in creating immersive social experiences and its robust platform that integrates AR technology into retail. The company has developed various tools and features that allow retailers to harness AR for enhancing product visualization and customer interaction. Snap Inc maintains a significant market presence with its widely used Snapchat platform, which provides an engaging medium for brands to showcase products.

One of the key strengths of Snap Inc is its ability to create compelling and shareable AR experiences that encourage customer participation and interaction. This focus on community engagement and innovative advertising solutions positions Snap Inc favorably amidst its competitors, as they cater to brands looking to merge social media with immersive technology in retail.Apple continues to solidify its position within the US Immersive Technology in Retail Industry Market through its focus on augmented reality, leveraging its hardware capabilities and software ecosystems.

The company’s key offerings, such as ARKit, empower developers to create AR experiences that can be seamlessly integrated into the retail space. Apple’s strong market presence is further enhanced by its established brand loyalty and extensive retail network, which allows for effective customer interactions and hands-on product experiences. The company's strengths lie in its commitment to premium quality, consistent innovation, and robust user experience across its products. Apple has also been engaged in strategic partnerships and acquisitions to enhance its technology stack in AR, particularly within the retail sector, thereby allowing retailers to utilize Apple's ecosystem to deliver immersive experiences.

This strategic approach not only fosters loyalty among developers and retailers but also solidifies Apple’s standing as a key player in the immersive technology domain within the retail industry in the US.


Key Companies in the US Immersive Technology in Retail Industry Market Include:




  • Snap Inc




  • Apple




  • PTC




  • Viveport




  • HTC




  • Immersive Technologies




  • IBM




  • Microsoft




  • Unity Technologies




  • Zebra Technologies




  • Magic Leap




  • Meta Platforms




  • Google




  • NVIDIA




  • Amazon




US Immersive Technology in Retail Industry Market Industry Developments


Recent developments in the US Immersive Technology in Retail Industry have shown a significant increase in investment and innovation. Companies like Snap Inc and Apple are focusing on enhancing customer experiences through augmented reality (AR) technologies. In September 2023, Meta Platforms announced advancements in their Metaverse strategy, aiming to integrate immersive technologies into retail experiences. The market valuation of companies such as Amazon and Microsoft has seen notable growth due to their commitment to incorporating virtual and augmented reality into their platforms, with expected revenues surging as consumer demand intensifies. In August 2023, Unity Technologies secured partnerships with major retailers to develop interactive shopping experiences, ultimately transforming the retail landscape. There have also been rumblings of potential acquisitions, notably IBM's interest in expanding its AR capabilities, though no recent mergers were finalized. Interestingly, the last two to three years have witnessed a transformative landscape, with notable events such as HTC's launch of Viveport in February 2022, aimed at providing immersive content for retail applications. This highlights an ongoing trend towards immersive experiences in the retail market across the United States, driven by both technological advancements and shifting consumer preferences.


US Immersive Technology in Retail Industry Market Segmentation Insights


Immersive Technology in Retail Industry Market Component Outlook



  • Hardware

  • Software/Platform

  • Services


Immersive Technology in Retail Industry Market Technology Outlook



  • Mixed Reality

  • Virtual Reality

  • Augmented Reality

  • 360 Film


Immersive Technology in Retail Industry Market Application Outlook



  • Training & Learning

  • Emergency Services

  • Product Development

  • Sales & Marketing

Report Attribute/Metric Source: Details
MARKET SIZE 2018 1.55(USD Billion)
MARKET SIZE 2024 2.19(USD Billion)
MARKET SIZE 2035 19.19(USD Billion)
COMPOUND ANNUAL GROWTH RATE (CAGR) 21.805% (2025 - 2035)
REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR 2024
MARKET FORECAST PERIOD 2025 - 2035
HISTORICAL DATA 2019 - 2024
MARKET FORECAST UNITS USD Billion
KEY COMPANIES PROFILED Snap Inc, Apple, PTC, Viveport, HTC, Immersive Technologies, IBM, Microsoft, Unity Technologies, Zebra Technologies, Magic Leap, Meta Platforms, Google, NVIDIA, Amazon
SEGMENTS COVERED Component, Technology, Application
KEY MARKET OPPORTUNITIES Enhanced customer engagement experiences, Virtual try-on solutions, AR-based interactive displays, Personalized shopping via AI, Immersive product demonstrations
KEY MARKET DYNAMICS Enhanced customer experience, Increased engagement levels, Rising adoption of AR/VR, Growing e-commerce integration, Cost-effective marketing solutions
COUNTRIES COVERED US


Frequently Asked Questions (FAQ) :

The US Immersive Technology in Retail Industry market is expected to be valued at 2.19 USD Billion by the year 2024.

By 2035, the market is anticipated to reach a value of 19.19 USD Billion.

The market is expected to grow at a CAGR of 21.805% from 2025 to 2035.

By 2035, the Hardware segment is projected to dominate the market with an expected value of 7.7 USD Billion.

The software/platform segment is projected to reach a market size of 6.9 USD Billion by 2035.

Major players in the market include Snap Inc, Apple, PTC, HTC, IBM, Microsoft, and Amazon, among others.

The services segment is expected to grow to a market size of 4.59 USD Billion by 2035.

The current global scenario has created both challenges and opportunities for growth in the immersive technology sector.

Emerging trends include increased adoption of AR/VR for enhancing customer experiences and driving sales.

Key growth drivers include technological advancements and increasing demand for interactive shopping experiences.

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