TABLE OF CONTENTS
1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH TYPE
2.2 PRIMARY RESEARCH
2.3 SECONDARY RESEARCH
2.4 FORECAST MODEL
2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST
2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS
3.1 INTRODUCTION
3.2 MARKET DRIVERS
3.3 MARKET CHALLENGES
3.4 MARKET OPPORTUNITIES
3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 SUPPLY CHAIN ANALYSIS
6 GLOBAL SPEECH ANALYTICS MARKET, BY SEGMENTS
6.1 INTRODUCTION
6.2 MARKET STATISTICS
6.2.1 BY TYPE
6.2.1.1 SOLUTION
6.2.1.2 SERVICES
6.2.1.3 OTHERS
6.2.2 BY DEPLOYMENT
6.2.2.1 CLOUD
6.2.2.2 ON- PREMISE
6.2.3 BY ORGANIZATION SIZE
6.2.3.1 LARGE ENTERPRISES
6.2.3.2 SMALL & MEDIUM ENTERPRISES
6.2.4 BY END USER
6.2.4.1 BFSI
6.2.4.2 ENTERTAINMENT
6.2.4.2 GOVERNMENT
6.2.4.3 RETAIL
6.2.4.4 IT& TELECOM
6.2.4.5 HEALTHCARE
6.2.4.6 OTHERS
6.2.5 BY GEOGRAPHY
6.2.5.1 NORTH AMERICA
6.2.5.2 EUROPE
6.2.5.3 ASIA-PACIFIC
6.2.5.4 REST OF THE WORLD
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 VERINT SYSTEMS, INC. (US)
7.2.2 GENESYS TELECOMMUNICATION LABORATORIES, INC. (US)
7.2.3 CALLMINER, INC. (US)
7.2.4 NICE SYSTEMS LTD. (ISRAEL)
7.2.5 AVAYA, INC. (US)
7.2.6 HP ENTERPRISE (US)
7.2.7 CALABRIO, INC. (US)
7.2.8 CALABRIDGE, INC. (US)
7.2.9 ASPECT SOFTWARE INC. (US)
7.2.10 CASTEL COMMUNICATIONS LLC (US)
LIST OF TABLES
TABLE 1 GLOBAL SPEECH ANALYTICS MARKET, BY TYPE
TABLE 2 GLOBAL SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 3 GLOBAL SPEECH ANALYTICS MARKET, BY END-USER
TABLE 4 GLOBAL SPEECH ANALYTICS MARKET, BY REGIONS
TABLE 5 NORTH AMERICA SPEECH ANALYTICS MARKET, BY TYPE
TABLE 6 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENTS
TABLE 7 NORTH AMERICA SPEECH ANALYTICS MARKET, BY END-USER
TABLE 8 U.S. SPEECH ANALYTICS MARKET, BY TYPE
TABLE 9 U.S. SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 10 U.S. SPEECH ANALYTICS MARKET, BY END-USER
TABLE 11 CANADA SPEECH ANALYTICS MARKET, BY TYPE
TABLE 12 CANADA SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 13 CANADA SPEECH ANALYTICS MARKET, BY END-USER
TABLE 14 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY
TABLE 15 EUROPE SPEECH ANALYTICS MARKET, BY TYPE
TABLE 16 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 17 EUROPE SPEECH ANALYTICS MARKET, BY END-USER
TABLE 18 GERMANY SPEECH ANALYTICS MARKET, BY TYPE
TABLE 19 GERMANY SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 20 GERMANY SPEECH ANALYTICS MARKET, BY END-USER
TABLE 21 FRANCE SPEECH ANALYTICS MARKET, BY TYPE
TABLE 22 FRANCE SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 23 FRANCE SPEECH ANALYTICS MARKET, BY END-USER
TABLE 24 U.K. SPEECH ANALYTICS MARKET, BY TYPE
TABLE 25 U.K. SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 26 U.K. SPEECH ANALYTICS MARKET, BY END-USER
TABLE 27 REST OF EUROPE SPEECH ANALYTICS MARKET, BY TYPE
TABLE 28 REST OF EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 29 REST OF EUROPE SPEECH ANALYTICS MARKET, BY END-USER
TABLE 30 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRY
TABLE 31 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY TYPE
TABLE 32 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 33 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY END-USER
TABLE 34 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY TYPE
TABLE 35 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT
TABLE 36 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY END-USER
LIST OF FIGURES
FIGURE 1 RESEARCH TYPE
FIGURE 2 GLOBAL SPEECH ANALYTICS MARKET: BY TYPE (%)
FIGURE 3 GLOBAL SPEECH ANALYTICS MARKET: BY DEPLOYMENT (%)
FIGURE 4 GLOBAL SPEECH ANALYTICS MARKET: BY END-USER (%)
FIGURE 5 GLOBAL SPEECH ANALYTICS MARKET: BY REGION
FIGURE 6 NORTH AMERICA SPEECH ANALYTICS MARKET, BY TYPE (%)
FIGURE 7 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 8 NORTH AMERICA SPEECH ANALYTICS MARKET, BY END-USER (%)
FIGURE 9 NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRIES (%)
FIGURE 10 EUROPE SPEECH ANALYTICS MARKET, BY TYPE (%)
FIGURE 11 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 12 EUROPE SPEECH ANALYTICS MARKET, BY END-USER (%)
FIGURE 13 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRIES (%)
FIGURE 14 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY TYPE (%)
FIGURE 15 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 16 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY END-USER (%)
FIGURE 17 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRIES (%)
FIGURE 18 ROW SPEECH ANALYTICS MARKET, BY TYPE (%)
FIGURE 19 ROW SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)
FIGURE 20 ROW SPEECH ANALYTICS MARKET, BY END-USER (%)