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    South Korea IT Service Management Market

    ID: MRFR/ICT/54093-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    South Korea IT Service Management Market Research Report By Service Type (Incident Management, Problem Management, Change Management, Service Request Management, Configuration Management), By Deployment Type (On-Premises, Cloud-Based, Hybrid), By Industry (IT and Telecommunications, BFSI, Healthcare, Retail, Manufacturing) and By Organization Size (Small Enterprises, Medium Enterprises, Large Enterprises)-Forecast to 2035

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    Table of Contents

    South Korea IT Service Management Market Summary

    The South Korea IT Service Management market is projected to grow from 932 USD Million in 2024 to 1850 USD Million by 2035, indicating robust growth opportunities.

    Key Market Trends & Highlights

    South Korea IT Service Management Key Trends and Highlights

    • The market is expected to achieve a compound annual growth rate (CAGR) of 6.43 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 1850 USD Million, reflecting a substantial increase from the base year.
    • In 2024, the market is valued at 932 USD Million, highlighting its current significance in the region.
    • Growing adoption of cloud computing due to the increasing demand for efficient IT solutions is a major market driver.

    Market Size & Forecast

    2024 Market Size 932 (USD Million)
    2035 Market Size 1850 (USD Million)
    CAGR (2025-2035) 6.43%

    Major Players

    Genie Networks, Viva Republica, Toss Lab, Naver Business Platform, NCS, LG CNS, Woori Technology, Duzon, Samsung SDS, CLOVER, KT Corporation, Innocean, Daewoo E&C, Hancom, SK C&C

    South Korea IT Service Management Market Trends

    The South Korea IT Service Management Market is witnessing significant trends driven by a growing reliance on digital transformation across various sectors. Organizations in South Korea are increasingly adopting IT service management (ITSM) solutions to enhance their operational efficiency and improve service delivery.

    The government’s initiatives to boost IT infrastructure and promote technology adoption among businesses are key market drivers, as they encourage the integration of advanced ITSM tools within various industries, including healthcare, finance, and manufacturing.

    There is a notable opportunity for organizations to explore automation and artificial intelligence within their ITSM processes.Companies in South Korea are acknowledging the potential of these technologies to improve user experiences, reduce manual errors, and streamline workflows.

    Another trend that is gaining traction is the escalating use of cloud-based ITSM solutions, as businesses continue to pursue scalable and adaptable alternatives for managing IT services while simultaneously reducing expenses.

    There has been a recent trend toward the adoption of a more customer-centric approach to IT service management. Organizations are emphasizing the enhancement of consumer satisfaction and engagement through the implementation of analytics and feedback systems to customize their services.

    Additionally, the influence of remote work has compelled organizations to reconsider their service delivery models, underscoring the necessity of strong ITSM systems that can accommodate a distributed workforce. The alignment of ITSM practices with business objectives remains a priority as South Korea continues to embrace digital growth, paving the way for innovative solutions and strategic partnerships in the market.

        

    South Korea IT Service Management Market Drivers

    Market Segment Insights

    South Korea IT Service Management Market Segment Insights

    South Korea IT Service Management Market Segment Insights

    IT Service Management Market Service Type Insights

    IT Service Management Market Service Type Insights

    The South Korea IT Service Management Market is rapidly evolving, particularly in the domain of Service Type, which is crucial for enhancing IT operations and improving customer satisfaction. Incident Management plays a pivotal role in these operations by ensuring that disruptions are handled swiftly, thereby minimizing downtime and ensuring that services remain accessible to end-users. This segment is integral as organizations increasingly rely on automated solutions to streamline incident resolution processes, fostering enhanced operational efficiency.

    Problem Management follows closely as it investigates recurring incidents to identify the root causes and implement preventive measures, which ultimately supports long-term stability in IT services.

    As organizations in South Korea focus on enhancing service quality and reducing service interruption, Problem Management becomes significant in aligning IT services with business undertakings, ensuring that infrastructures remain robust and resilient. Change Management is another essential aspect, as it carefully manages alterations to IT services or systems, ensuring that changes are made smoothly and with minimal disruption.

    As businesses adopt more dynamic and agile practices, effectively managing change has become crucial for organizations aiming to quickly respond to market demands while maintaining service integrity.

    IT Service Management Market Deployment Type Insights

    IT Service Management Market Deployment Type Insights

    The South Korea IT Service Management Market demonstrates a diverse segmentation based on Deployment Type, which is crucial in addressing various organizational needs and operational efficiencies. On-Premises solutions continue to be favored by many businesses due to their control over sensitive data and customizability, making them essential for industries with stringent compliance requirements.

    Conversely, Cloud-Based services are gaining momentum, driven by the demand for flexibility, scalability, and cost-effectiveness, which align well with the fast-paced, digital landscape of South Korea's economy.As companies increasingly adopt remote work policies and prioritize disaster recovery, Cloud-Based offerings are becoming significant players in this market.

    Hybrid deployment is also essential as it combines the advantages of both On-Premises and Cloud-Based models, allowing organizations to adapt to fluctuating business needs while ensuring data security and operational resilience.

    The emphasis on digital transformation and the growing reliance on integrated IT solutions in South Korea underline the importance of understanding these Deployment Types within the South Korea IT Service Management Market revenue landscape, as organizations seek to optimize their IT strategies and enhance service delivery.

    IT Service Management Market Industry Insights

    IT Service Management Market Industry Insights

    The South Korea IT Service Management Market showcases a robust landscape, significantly influenced by various industries, including IT and Telecommunications, BFSI, Healthcare, Retail, and Manufacturing. The IT and Telecommunications sector drives much of the demand for IT service management solutions due to the rapid advancements in technology and the proliferation of digital services.

    In the BFSI sector, compliance and security remain paramount, making tailored IT service solutions essential for operational integrity. Healthcare has seen an increasing reliance on IT service management to enhance patient care through improved data management and streamlined operations.The Retail industry embraces IT service management to optimize supply chain processes and improve customer experience.

    Manufacturing, in turn, utilizes IT solutions to enhance operational efficiencies, adapt to smart factory trends, and reduce downtime. Each of these segments plays a critical role in shaping the South Korea IT Service Management Market landscape, creating opportunities for growth driven by digital transformation and the need for efficient service delivery across all sectors.

    IT Service Management Market Organization Size Insights

    IT Service Management Market Organization Size Insights

    The South Korea IT Service Management Market segmentation by Organization Size reveals a diverse landscape consisting of Small Enterprises, Medium Enterprises, and Large Enterprises, each contributing uniquely to market dynamics. Small Enterprises, characterized by nimble operations and less formalized IT structures, often seek scalable IT service solutions that can grow with their business, which drives demand for flexible management systems.

    Medium Enterprises, benefiting from a balance of complexity and growth, look for comprehensive IT frameworks that enhance productivity and streamline operations, playing a crucial role in market growth as they transition to more advanced IT infrastructures.

    Large Enterprises, on the other hand, dominate the South Korea IT Service Management Market due to their expansive needs, focusing on optimizing IT resources and implementing enterprise-level solutions to manage vast operations effectively.

    The increasing digital transformation and reliance on IT for operational efficiency create significant opportunities across all segments, propelling the overall market forward. Furthermore, the South Korean government's initiatives in encouraging digital innovation and IT adoption across all business sizes push enterprises to invest more in IT service management solutions, thus boosting the South Korea IT Service Management Market statistics.

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    Regional Insights

    Key Players and Competitive Insights

    The South Korea IT Service Management Market is characterized by a dynamic landscape, where numerous players compete to offer innovative solutions to meet the demands of various industries. The sector is influenced by the increasing adoption of digital transformation initiatives, rising expectations for IT service quality, and the necessity for efficient service delivery across organizations. Key players in this market are continually enhancing their service portfolios, adopting advanced technologies such as artificial intelligence and machine learning, and expanding their geographic footprint.

    As firms aim to improve operational efficiencies and manage complex IT environments effectively, understanding the competitive dynamics becomes crucial for stakeholders looking to gain an edge in this rapidly evolving market.Genie Networks has established a strong presence in the South Korea IT Service Management Market, recognized for its cutting-edge solutions and proven expertise.

    The company specializes in providing advanced network security and performance solutions that cater to the needs of businesses seeking reliable IT service management. Genie Networks leverages its strong technological foundation and localized understanding of the market to deliver services that are tailored to the specific requirements of South Korean enterprises.

    This localized focus allows the company to build strong customer relationships and enhance satisfaction levels, positioning it favorably amidst competitors. Its commitment to innovation and quality ensures that Genie Networks remains a prominent player in the competitive landscape of IT service management.

    Viva Republica is another key player in the South Korea IT Service Management Market, known for its innovative solutions tailored to modern digital service delivery. The company has made significant strides in mobile payment and financial technology through its flagship product, which effectively integrates IT service management principles into its operations.

    By focusing on user experience and seamless service provision, Viva Republica has gained substantial market traction and built a loyal customer base. Its strength lies not only in its technological advancements but also in its strategic partnerships and collaborations that help enhance its service portfolio.

    The company has made notable moves in terms of partnerships with leading technology providers, further consolidating its market position. As it continues to evolve, Viva Republica seeks to expand its range of services and cater to the ever-changing needs of businesses in South Korea, solidifying its status as a competitive force in the IT service management space.

    Key Companies in the South Korea IT Service Management Market market include

    Industry Developments

    In recent months, the South Korea IT Service Management Market has seen significant developments with increasing investments and innovations. Notably, Genie Networks has been expanding its portfolio to enhance cybersecurity solutions, aligning with the growing demand for secure IT services. Meanwhile, Naver Business Platform is focusing on cloud services expansion to support remote work initiatives post-pandemic, reflecting broader industry trends.

    Additionally, LG CNS is making strides in artificial intelligence integration within IT service management systems, emphasizing the need for smarter automation.In terms of mergers and acquisitions, in July 2023, SK C&C acquired Duzon, aiming to combine their strengths in cloud-based IT solutions, which has been positively received by the market.

    Furthermore, the South Korean government has projected substantial growth in the IT service sector, estimating a market valuation increase due to digital transformation initiatives fueled by both public and private enterprises. Events over the past two years, such as Toss Lab's focus on collaboration tools and KT Corporation's investments in 5G infrastructure, have further propelled the demand for advanced IT service management solutions, shaping the landscape of the market significantly.

    Market Segmentation

    IT Service Management Market Industry Outlook

    • IT and Telecommunications
    • BFSI
    • Healthcare
    • Retail
    • Manufacturing

    IT Service Management Market Service Type Outlook

    • Incident Management
    • Problem Management
    • Change Management
    • Service Request Management
    • Configuration Management

    IT Service Management Market Deployment Type Outlook

    • On-Premises
    • Cloud-Based
    • Hybrid

    IT Service Management Market Organization Size Outlook

    • Small Enterprises
    • Medium Enterprises
    • Large Enterprises

    Report Scope

     
    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 880.0(USD Million)
    MARKET SIZE 2024 932.0(USD Million)
    MARKET SIZE 2035 1850.0(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 6.431% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED Genie Networks, Viva Republica, Toss Lab, Naver Business Platform, NCS, LG CNS, Woori Technology, Duzon, Samsung SDS, CLOVER, KT Corporation, Innocean, Daewoo E&C, Hancom, SK C&C
    SEGMENTS COVERED Service Type, Deployment Type, Industry, Organization Size
    KEY MARKET OPPORTUNITIES Cloud-based service solutions, Automation and AI integration, Enhanced cybersecurity measures, Growth in remote work tools, Demand for IT compliance solutions
    KEY MARKET DYNAMICS growing demand for automation, increasing cloud adoption, strong regulatory compliance requirements, enhancement in customer experience, rising cybersecurity concerns
    COUNTRIES COVERED South Korea

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    What is the expected market size of the South Korea IT Service Management Market in 2024?

    The South Korea IT Service Management Market is expected to be valued at 932.0 million USD in 2024.

    What will be the projected market size of the South Korea IT Service Management Market by 2035?

    By 2035, the South Korea IT Service Management Market is expected to grow to 1850.0 million USD.

    What is the expected compound annual growth rate (CAGR) for the South Korea IT Service Management Market from 2025 to 2035?

    The South Korea IT Service Management Market is projected to have a CAGR of 6.431% from 2025 to 2035.

    Which service type holds the largest market share in the South Korea IT Service Management Market for 2024?

    Incident Management is anticipated to hold the largest market share, valued at 300.0 million USD in 2024.

    What are the projected values for the Problem Management service type in 2035?

    The Problem Management service type is expected to grow to 300.0 million USD by 2035.

    Who are the key players in the South Korea IT Service Management Market?

    Major players include Genie Networks, Viva Republica, Toss Lab, and Samsung SDS among others.

    What is the market size for Change Management in 2024?

    The Change Management segment is valued at 200.0 million USD in the year 2024.

    What opportunities exist for new entrants in the South Korea IT Service Management Market?

    The growing demand for efficient IT services and digital transformation presents significant opportunities.

    What impact will technological advancements have on the South Korea IT Service Management Market?

    Technological advancements are expected to drive efficiency and innovation in IT Service Management.

    What is the market size forecast for the Configuration Management service type by 2035?

    Configuration Management is projected to reach 140.0 million USD by the year 2035.

    1. EXECUTIVE
    2. SUMMARY
    3. Market Overview
    4. Key Findings
    5. Market Segmentation
    6. Competitive Landscape
    7. Challenges and Opportunities
    8. Future Outlook
    9. MARKET INTRODUCTION
    10. Definition
    11. Scope of the study
    12. Research Objective
    13. Assumption
    14. Limitations
    15. RESEARCH
    16. METHODOLOGY
    17. Overview
    18. Data
    19. Mining
    20. Secondary Research
    21. Primary
    22. Research
    23. Primary Interviews and Information Gathering
    24. Process
    25. Breakdown of Primary Respondents
    26. Forecasting
    27. Model
    28. Market Size Estimation
    29. Bottom-Up
    30. Approach
    31. Top-Down Approach
    32. Data
    33. Triangulation
    34. Validation
    35. MARKET
    36. DYNAMICS
    37. Overview
    38. Drivers
    39. Restraints
    40. Opportunities
    41. MARKET FACTOR ANALYSIS
    42. Value chain Analysis
    43. Porter's
    44. Five Forces Analysis
    45. Bargaining Power of Suppliers
    46. Bargaining
    47. Power of Buyers
    48. Threat of New Entrants
    49. Threat
    50. of Substitutes
    51. Intensity of Rivalry
    52. COVID-19
    53. Impact Analysis
    54. Market Impact Analysis
    55. Regional
    56. Impact
    57. Opportunity and Threat Analysis
    58. South
    59. Korea IT Service Management Market, BY Service Type (USD Million)
    60. Incident
    61. Management
    62. Problem Management
    63. Change
    64. Management
    65. Service Request Management
    66. Configuration
    67. Management
    68. South Korea IT Service
    69. Management Market, BY Deployment Type (USD Million)
    70. On-Premises
    71. Cloud-Based
    72. Hybrid
    73. South
    74. Korea IT Service Management Market, BY Industry (USD Million)
    75. IT
    76. and Telecommunications
    77. BFSI
    78. Healthcare
    79. Retail
    80. Manufacturing
    81. South
    82. Korea IT Service Management Market, BY Organization Size (USD Million)
    83. Small
    84. Enterprises
    85. Medium Enterprises
    86. Large
    87. Enterprises
    88. Competitive Landscape
    89. Overview
    90. Competitive
    91. Analysis
    92. Market share Analysis
    93. Major
    94. Growth Strategy in the IT Service Management Market
    95. Competitive
    96. Benchmarking
    97. Leading Players in Terms of Number of Developments
    98. in the IT Service Management Market
    99. Key developments
    100. and growth strategies
    101. New Product Launch/Service Deployment
    102. Merger
    103. & Acquisitions
    104. Joint Ventures
    105. Major
    106. Players Financial Matrix
    107. Sales and Operating Income
    108. Major
    109. Players R&D Expenditure. 2023
    110. Company
    111. Profiles
    112. Genie Networks
    113. Financial
    114. Overview
    115. Products Offered
    116. Key
    117. Developments
    118. SWOT Analysis
    119. Key
    120. Strategies
    121. Viva Republica
    122. Financial
    123. Overview
    124. Products Offered
    125. Key
    126. Developments
    127. SWOT Analysis
    128. Key
    129. Strategies
    130. Toss Lab
    131. Financial
    132. Overview
    133. Products Offered
    134. Key
    135. Developments
    136. SWOT Analysis
    137. Key
    138. Strategies
    139. Naver Business Platform
    140. Financial
    141. Overview
    142. Products Offered
    143. Key
    144. Developments
    145. SWOT Analysis
    146. Key
    147. Strategies
    148. NCS
    149. Financial
    150. Overview
    151. Products Offered
    152. Key
    153. Developments
    154. SWOT Analysis
    155. Key
    156. Strategies
    157. LG CNS
    158. Financial
    159. Overview
    160. Products Offered
    161. Key
    162. Developments
    163. SWOT Analysis
    164. Key
    165. Strategies
    166. Woori Technology
    167. Financial
    168. Overview
    169. Products Offered
    170. Key
    171. Developments
    172. SWOT Analysis
    173. Key
    174. Strategies
    175. Duzon
    176. Financial
    177. Overview
    178. Products Offered
    179. Key
    180. Developments
    181. SWOT Analysis
    182. Key
    183. Strategies
    184. Samsung SDS
    185. Financial
    186. Overview
    187. Products Offered
    188. Key
    189. Developments
    190. SWOT Analysis
    191. Key
    192. Strategies
    193. CLOVER
    194. Financial
    195. Overview
    196. Products Offered
    197. Key
    198. Developments
    199. SWOT Analysis
    200. Key
    201. Strategies
    202. KT Corporation
    203. Financial
    204. Overview
    205. Products Offered
    206. Key
    207. Developments
    208. SWOT Analysis
    209. Key
    210. Strategies
    211. Innocean
    212. Financial
    213. Overview
    214. Products Offered
    215. Key
    216. Developments
    217. SWOT Analysis
    218. Key
    219. Strategies
    220. Daewoo E&C
    221. Financial
    222. Overview
    223. Products Offered
    224. Key
    225. Developments
    226. SWOT Analysis
    227. Key
    228. Strategies
    229. Hancom
    230. Financial
    231. Overview
    232. Products Offered
    233. Key
    234. Developments
    235. SWOT Analysis
    236. Key
    237. Strategies
    238. SK C&C
    239. Financial
    240. Overview
    241. Products Offered
    242. Key
    243. Developments
    244. SWOT Analysis
    245. Key
    246. Strategies
    247. References
    248. Related
    249. Reports
    250. LIST
    251. OF ASSUMPTIONS
    252. South Korea IT Service Management Market
    253. SIZE ESTIMATES & FORECAST, BY SERVICE TYPE, 2019-2035 (USD Billions)
    254. South
    255. Korea IT Service Management Market SIZE ESTIMATES & FORECAST, BY DEPLOYMENT
    256. TYPE, 2019-2035 (USD Billions)
    257. South Korea IT Service
    258. Management Market SIZE ESTIMATES & FORECAST, BY INDUSTRY, 2019-2035 (USD Billions)
    259. South
    260. Korea IT Service Management Market SIZE ESTIMATES & FORECAST, BY ORGANIZATION
    261. SIZE, 2019-2035 (USD Billions)
    262. PRODUCT LAUNCH/PRODUCT
    263. DEVELOPMENT/APPROVAL
    264. ACQUISITION/PARTNERSHIP
    265. LIST
    266. Of figures
    267. MARKET SYNOPSIS
    268. SOUTH
    269. KOREA IT SERVICE MANAGEMENT MARKET ANALYSIS BY SERVICE TYPE
    270. SOUTH
    271. KOREA IT SERVICE MANAGEMENT MARKET ANALYSIS BY DEPLOYMENT TYPE
    272. SOUTH
    273. KOREA IT SERVICE MANAGEMENT MARKET ANALYSIS BY INDUSTRY
    274. SOUTH
    275. KOREA IT SERVICE MANAGEMENT MARKET ANALYSIS BY ORGANIZATION SIZE
    276. KEY
    277. BUYING CRITERIA OF IT SERVICE MANAGEMENT MARKET
    278. RESEARCH
    279. PROCESS OF MRFR
    280. DRO ANALYSIS OF IT SERVICE MANAGEMENT
    281. MARKET
    282. DRIVERS IMPACT ANALYSIS: IT SERVICE MANAGEMENT
    283. MARKET
    284. RESTRAINTS IMPACT ANALYSIS: IT SERVICE MANAGEMENT
    285. MARKET
    286. SUPPLY / VALUE CHAIN: IT SERVICE MANAGEMENT MARKET
    287. IT
    288. SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2025 (% SHARE)
    289. IT
    290. SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2019 TO 2035 (USD Billions)
    291. IT
    292. SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2025 (% SHARE)
    293. IT
    294. SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2019 TO 2035 (USD Billions)
    295. IT
    296. SERVICE MANAGEMENT MARKET, BY INDUSTRY, 2025 (% SHARE)
    297. IT
    298. SERVICE MANAGEMENT MARKET, BY INDUSTRY, 2019 TO 2035 (USD Billions)
    299. IT
    300. SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025 (% SHARE)
    301. IT
    302. SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2019 TO 2035 (USD Billions)
    303. BENCHMARKING
    304. OF MAJOR COMPETITORS

    South Korea IT Service Management Market Segmentation

    • IT Service Management Market By Service Type (USD Million, 2019-2035)

      • Incident Management
      • Problem Management
      • Change Management
      • Service Request Management
      • Configuration Management

     

    • IT Service Management Market By Deployment Type (USD Million, 2019-2035)

      • On-Premises
      • Cloud-Based
      • Hybrid

     

    • IT Service Management Market By Industry (USD Million, 2019-2035)

      • IT and Telecommunications
      • BFSI
      • Healthcare
      • Retail
      • Manufacturing

     

    • IT Service Management Market By Organization Size (USD Million, 2019-2035)

      • Small Enterprises
      • Medium Enterprises
      • Large Enterprises

     

     

     

     

     

     

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