TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
2. MARKET INTRODUCTION
2.1. Definition
2.2. Scope of the Study
2.2.1. Research Objective
2.2.2. Assumptions
2.2.3.Limitations
3. RESEARCH METHODOLOGY
3.1. Overview
3.2. Data Mining
3.3. Secondary Research
3.4. Primary Research
3.4.1. Primary Interviews and Information Gathering Process
3.4.2.Breakdown of Primary Respondents
3.5. Forecasting Model
3.6. Market Size Estimation
3.6.1. Bottom-Up Approach
3.6.2. Top-Down Approach
3.7. Data Triangulation
3.8. Validation
4. MARKET DYNAMICS
4.1. Overview
4.2. Drivers
4.3. Restraints
4.4. Opportunities
5. MARKET FACTOR ANALYSIS
5.1. Value Chain Analysis
5.2. Porterโs Five Forces Analysis
5.2.1. Bargaining Power of Suppliers
5.2.2. Bargaining Power of Buyers
5.2.3. Threat of New Entrants
5.2.4. Threat of Substitutes
5.2.5. Intensity of Rivalry
5.3. COVID-19 Impact Analysis
5.3.1. Market Impact Analysis
5.3.2. Regional Impact
5.3.3. Opportunity and Threat Analysis
6. GLOBAL SHARED SERVICES CENTER MARKET, BY SERVICE TYPE
6.1. Overview
6.2. Finance and Accounting
6.3. Information Technology
6.4. Human Resources
6.5. Customer Service
6.6. Legal
6.7. Procurement
6.8. Compliance and Risk Management
6.9. Others
7. GLOBAL SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL
7.1. Overview
7.2. In-House Shared Services Centers
7.3. Outsourced Shared Services Centers
8. GLOBAL SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE
8.1. Overview
8.2. Large Enterprises
8.3. Small and Medium Enterprises (SMEs)
9. GLOBAL SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL
9.1. Overview
9.2. BFSI
9.3. Healthcare and Life Sciences
9.4. Information Technology and Telecommunications
9.5. Retail and Consumer Goods
9.6. Government and Public Sector
9.7. Energy and Utilities
9.8. Others
10. GLOBAL SHARED SERVICES CENTER MARKET, BY REGION
10.1. Overview
10.1. North America
10.1.1. US
10.1.2. Canada
10.2. Europe
10.2.1. Germany
10.2.2. France
10.2.3. UK
10.2.4. Italy
10.2.5. Spain
10.2.6. Rest of Europe
10.3. Asia-Pacific
10.3.1. China
10.3.2. India
10.3.3. Japan
10.3.4. South Korea
10.3.5. Australia
10.3.6. Rest of Asia-Pacific
10.4. Rest of the World
10.4.1. Middle East
10.4.2. Africa
10.4.3. Latin America
11. COMPETITIVE LANDSCAPE
11.1. Overview
11.2. Competitive Analysis
11.3. Market Share Analysis
11.4. Major Growth Strategy in the Global Shared Services Center Market,
11.5. Competitive Benchmarking
11.6. Leading Players in Terms of Number of Developments in the Global Shared Services Center Market,
11.7. Key Developments and Growth Strategies
11.7.1. New Product Launch/Service Deployment
11.7.2. Merger & Acquisitions
11.7.3. Joint Ventures
11.8. Major Players Financial Matrix
11.8.1. Sales & Operating Income, 2023
11.8.2. Major Players R&D Expenditure. 2023
12. COMPANY PROFILES
12.1. Accenture plc
12.1.1. Company Overview
12.1.2. Financial Overview
12.1.3. Products Offered
12.1.4. Key Developments
12.1.5. SWOT Analysis
12.1.6. Key Strategies
12.2. Genpact Ltd.
12.2.1. Company Overview
12.2.2. Financial Overview
12.2.3. Products Offered
12.2.4. Key Developments
12.2.5. SWOT Analysis
12.2.6. Key Strategies
12.3. Deloitte Touche Tohmatsu Limited
12.3.1. Company Overview
12.3.2. Financial Overview
12.3.3. Products Offered
12.3.4. Key Developments
12.3.5. SWOT Analysis
12.3.6. Key Strategies
12.4. TATA CONSULTANCY SERVICES LIMITED
12.4.1. Company Overview
12.4.2. Financial Overview
12.4.3. Products Offered
12.4.4. Key Developments
12.4.5. SWOT Analysis
12.4.6. Key Strategies
12.5. WNS (Holdings) Ltd.
12.5.1. Company Overview
12.5.2. Financial Overview
12.5.3. Products Offered
12.5.4. Key Developments
12.5.5. SWOT Analysis
12.5.6. Key Strategies
12.6. CGI, Inc
12.6.1. Company Overview
12.6.2. Financial Overview
12.6.3. Products Offered
12.6.4. Key Developments
12.6.5. SWOT Analysis
12.6.6. Key Strategies
12.7. Capgemini SE
12.7.1. Company Overview
12.7.2. Financial Overview
12.7.3. Products Offered
12.7.4. Key Developments
12.7.5. SWOT Analysis
12.7.6. Key Strategies
12.8. Infosys Limited
12.8.1. Company Overview
12.8.2. Financial Overview
12.8.3. Products Offered
12.8.4. Key Developments
12.8.5. SWOT Analysis
12.8.6. Key Strategies
12.9. EXLService Holdings, Inc.
12.9.1. Company Overview
12.9.2. Financial Overview
12.9.3. Products Offered
12.9.4. Key Developments
12.9.5. SWOT Analysis
12.9.6. Key Strategies
12.10. International Business Machines Corporation
12.10.1. Company Overview
12.10.2. Financial Overview
12.10.3. Products Offered
12.10.4. Key Developments
12.10.5. SWOT Analysis
12.10.6. Key Strategies
13. APPENDIX
13.1. References
13.2. Related Reports
LIST OF TABLES
TABLE 1 GLOBAL SHARED SERVICES CENTER MARKET, SYNOPSIS, 2019-2032
TABLE 2 GLOBAL SHARED SERVICES CENTER MARKET, ESTIMATES & FORECAST, 2019-2032 (USD BILLION)
TABLE 3 GLOBAL SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 4 GLOBAL SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 5 GLOBAL SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 6 GLOBAL SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 7 NORTH AMERICA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 8 NORTH AMERICA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 9 NORTH AMERICA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 10 NORTH AMERICA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 11 US: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 12 US: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 13 US: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 14 US: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 15 CANADA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 16 CANADA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 17 CANADA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 18 CANADA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 1 EUROPE: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 2 EUROPE: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 3 EUROPE: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 4 EUROPE: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 5 GERMANY: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 6 GERMANY: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 7 GERMANY: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 8 GERMANY: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 9 FRANCE: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 10 FRANCE: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 11 FRANCE: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 12 FRANCE: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 13 ITALY: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 14 ITALY: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 15 ITALY: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 16 ITALY: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 17 SPAIN: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 18 SPAIN: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 19 SPAIN: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 20 SPAIN: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 21 UK: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 22 UK: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 23 UK: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 24 UK: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 25 REST OF EUROPE: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 26 REST OF EUROPE: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 27 REST OF EUROPE: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 28 REST OF EUROPE: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 29 ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 30 ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 31 ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 32 ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 33 JAPAN: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 34 JAPAN: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 35 JAPAN: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 36 JAPAN: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 37 CHINA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 38 CHINA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 39 CHINA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 40 CHINA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 41 INDIA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 42 INDIA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 43 INDIA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 44 INDIA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 45 AUSTRALIA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 46 AUSTRALIA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 47 AUSTRALIA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 48 AUSTRALIA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 49 SOUTH KOREA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 50 SOUTH KOREA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 51 SOUTH KOREA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 52 SOUTH KOREA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 53 REST OF ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 54 REST OF ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 55 REST OF ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 56 REST OF ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 57 REST OF THE WORLD: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 58 REST OF THE WORLD: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 59 REST OF THE WORLD: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 60 REST OF THE WORLD: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 61 MIDDLE EAST: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 62 MIDDLE EAST: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 63 MIDDLE EAST: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 64 MIDDLE EAST: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 65 AFRICA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 66 AFRICA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 67 AFRICA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 68 AFRICA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
TABLE 69 LATIN AMERICA: SHARED SERVICES CENTER MARKET, BY SERVICE TYPE, 2019-2032 (USD BILLION)
TABLE 70 LATIN AMERICA: SHARED SERVICES CENTER MARKET, BY SERVICE DELIVERY MODEL, 2019-2032 (USD BILLION)
TABLE 71 LATIN AMERICA: SHARED SERVICES CENTER MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 72 LATIN AMERICA: SHARED SERVICES CENTER MARKET, BY INDUSTRY VERTICAL, 2019-2032 (USD BILLION)
LIST OF FIGURES
FIGURE 1 RESEARCH PROCESS
FIGURE 2 MARKET STRUCTURE FOR THE GLOBAL SHARED SERVICES CENTER MARKET
FIGURE 3 MARKET DYNAMICS FOR THE GLOBAL SHARED SERVICES CENTER MARKET
FIGURE 4 GLOBAL SHARED SERVICES CENTER MARKET, SHARE (%), BY SERVICE TYPE, 2023
FIGURE 5 GLOBAL SHARED SERVICES CENTER MARKET, SHARE (%), BY SERVICE DELIVERY MODEL, 2023
FIGURE 6 GLOBAL SHARED SERVICES CENTER MARKET, SHARE (%), BY ORGANIZATION SIZE, 2023
FIGURE 7 GLOBAL SHARED SERVICES CENTER MARKET, SHARE (%), BY INDUSTRY VERTICAL, 2023
FIGURE 8 GLOBAL SHARED SERVICES CENTER MARKET, SHARE (%), BY REGION, 2023
FIGURE 9 NORTH AMERICA: SHARED SERVICES CENTER MARKET, SHARE (%), BY REGION, 2023
FIGURE 10 EUROPE: SHARED SERVICES CENTER MARKET, SHARE (%), BY REGION, 2023
FIGURE 11 ASIA-PACIFIC: SHARED SERVICES CENTER MARKET, SHARE (%), BY REGION, 2023
FIGURE 12 REST OF THE WORLD: SHARED SERVICES CENTER MARKET, SHARE (%), BY REGION, 2023
FIGURE 13 GLOBAL SHARED SERVICES CENTER MARKET: COMPANY SHARE ANALYSIS, 2023 (%)
FIGURE 14 ACCENTURE PLC: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 15 ACCENTURE PLC: SWOT ANALYSIS
FIGURE 16 GENPACT LTD.: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 17 GENPACT LTD.: SWOT ANALYSIS
FIGURE 18 DELOITTE TOUCHE TOHMATSU LIMITED: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 19 DELOITTE TOUCHE TOHMATSU LIMITED: SWOT ANALYSIS
FIGURE 20 TATA CONSULTANCY SERVICES LIMITED: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 21 TATA CONSULTANCY SERVICES LIMITED: SWOT ANALYSIS
FIGURE 22 WNS (HOLDINGS) LTD..: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 23 WNS (HOLDINGS) LTD..: SWOT ANALYSIS
FIGURE 24 CGI, INC: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 25 CGI, INC: SWOT ANALYSIS
FIGURE 26 CAPGEMINI SE: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 27 CAPGEMINI SE: SWOT ANALYSIS
FIGURE 28 INFOSYS LIMITED: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 29 INFOSYS LIMITED: SWOT ANALYSIS
FIGURE 30 EXLSERVICE HOLDINGS, INC.: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 31 EXLSERVICE HOLDINGS, INC.: SWOT ANALYSIS
FIGURE 32 INTERNATIONAL BUSINESS MACHINES CORPORATION: FINANCIAL OVERVIEW SNAPSHOT
FIGURE 33 INTERNATIONAL BUSINESS MACHINES CORPORATION: SWOT ANALYSIS
