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OSS/BSS Market Research Report By Deployment Model (On-premises, Cloud-based, Hybrid), By Services (Network management, Service orchestration, Revenue management, Customer relationship management), By Business Function (Telecommunications, Media and entertainment, Energy and utilities, Government and public safety), By Vertical Markets (Communication service providers, Media companies, Energy and utility companies, Government agencies) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast


ID: MRFR/ICT/9627-HCR | 100 Pages | Author: Garvit Vyas| October 2024

OSS/BSS Market Overview


As per MRFR analysis, the OSS BSS Market Size was estimated at 15.38 (USD Billion) in 2022. The OSS BSS Market Industry is expected to grow from 16.57(USD Billion) in 2023 to 32.4 (USD Billion) by 2032. The OSS BSS Market CAGR (growth rate) is expected to be around 7.74% during the forecast period (2024 - 2032).


Key OSS BSS Market Trends Highlighted


The global OSS/BSS market is witnessing significant growth due to factors such as the increasing demand for personalized services, the rise of 5G and IoT, and the need for improved network efficiency and agility. This has led to a surge in the adoption of cloud-based OSS/BSS solutions, which offer flexibility, scalability, and reduced operational costs.


Key market drivers include the growing need for automation and digitization to streamline operations and improve customer experience. Moreover, the emergence of new technologies such as artificial intelligence (AI) and machine learning (ML) is creating opportunities for further innovation and efficiency in the OSS/BSS landscape.


Trends in recent times include the adoption of open source OSS/BSS solutions, which offer greater flexibility and customization options. The integration of analytics and data insights into OSS/BSS platforms is also gaining traction, enabling businesses to optimize performance and make data-driven decisions.


OSS/BSS Market Overview


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


OSS BSS Market Drivers


Increasing Demand for Cloud-Based OSS/BSS Solutions


The increasing adoption of cloud-based OSS/BSS solutions is a major market driver for the Global OSS BSS Market Industry. Cloud-based OSS/BSS solutions offer several advantages over traditional on-premise solutions, such as reduced costs, increased flexibility, and scalability. As a result, many organizations are migrating their OSS/BSS systems to the cloud. This trend is expected to continue in the coming years, driving growth in the Global OSS BSS Market Industry.

In addition to the benefits mentioned above, cloud-based OSS/BSS solutions also offer improved security and reliability. This is because cloud providers invest heavily in security measures and have redundant infrastructure in place to ensure that their services are always available. As a result, organizations can be confident that their OSS/BSS systems will be secure and reliable when they are deployed in the cloud. The increasing demand for cloud-based OSS/BSS solutions is being driven by a number of factors, including the growing adoption of cloud computing in general, the increasing complexity of OSS/BSS systems, and the need for organizations to reduce costs.

As a result, the Global OSS BSS Market Industry is expected to grow significantly in the coming years.


Growing Adoption of 5G Technology


The growing adoption of 5G technology is another major market driver for the Global OSS BSS Market Industry. 5G technology offers a number of advantages over previous generations of wireless technology, such as higher speeds, lower latency, and increased capacity. This makes 5G ideal for a variety of applications, such as mobile broadband, IoT, and autonomous vehicles. The adoption of 5G technology is expected to drive growth in the Global OSS BSS Market Industry in a number of ways.

First, 5G networks require more complex OSS/BSS systems to manage than previous generations of wireless networks. This is because 5G networks are more dynamic and require more real-time monitoring and control. Second, the adoption of 5G technology is expected to lead to an increase in the number of connected devices. This will put a strain on existing OSS/BSS systems and will require new and innovative solutions to manage the increased complexity.

Overall, the growing adoption of 5G technology is expected to have a positive impact on the Global OSS BSS Market Industry.


Increasing Need for Digital Transformation


The increasing need for digital transformation is also a major market driver for the Global OSS BSS Market Industry. Digital transformation is the process of using digital technologies to improve business processes and operations. This can involve a variety of initiatives, such as automating tasks, implementing new technologies, and changing the way that employees work. Digital transformation is being driven by a number of factors, including the growing adoption of cloud computing, the increasing availability of data, and the need for businesses to be more agile and responsive to change.

As a result, many organizations are investing in digital transformation initiatives to improve their operations and gain a competitive advantage. The increasing need for digital transformation is driving growth in the Global OSS BSS Market Industry in a number of ways. First, digital transformation initiatives often require new and innovative OSS/BSS solutions to support new business processes and operations. Second, digital transformation can lead to an increase in the number of connected devices and applications, which can put a strain on existing OSS/BSS systems and require new solutions to manage the increased complexity.


OSS BSS Market Segment Insights


OSS BSS Market Deployment Model Insights


The deployment model segment of the Global OSS BSS Market is classified into on-premises, cloud-based, and hybrid. Among these, the cloud-based segment is projected to dominate the market, with a revenue share of around 67% in 2024. The growing adoption of cloud computing services, coupled with the benefits of scalability, flexibility, and cost-effectiveness, is driving the growth of this segment. The on-premises segment, however, is expected to witness a steady growth rate over the forecast period, owing to the preference for on-premises solutions among enterprises that require a high level of control and security over their data and operations.

The hybrid deployment model, which combines the advantages of both on-premises and cloud-based solutions, is also gaining traction, particularly among enterprises that seek a more flexible and cost-efficient approach. The increasing adoption of hybrid deployment models is expected to contribute to the growth of the overall OSS BSS Market.


OSS_BSS Market Insights


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


OSS BSS Market Services Insights


The services segment of the Global OSS BSS Market is projected to grow significantly in the coming years, driven by the increasing adoption of cloud-based services and the need for efficient network management. Network management services are expected to account for a major share of the market, as organizations seek to optimize their network performance and reduce costs. Service orchestration services will also witness significant growth, as businesses look to automate and streamline their service delivery processes. Revenue management services are expected to gain traction, as companies strive to improve their revenue generation and profitability.

Customer relationship management services will also play a crucial role in enhancing customer satisfaction and loyalty. Overall, the services segment of the Global OSS BSS Market is expected to experience robust growth, driven by the increasing demand for efficient and cost-effective solutions.


OSS BSS Market Business Function Insights


The 'Business Function' segment plays a crucial role in the Global OSS BSS Market industry. In 2023, the Telecommunications sector held the largest market share, accounting for around 35.4% of the Global OSS BSS Market revenue. This dominance is attributed to the increasing demand for efficient network management and service provisioning in the telecommunications industry. The Media and entertainment segment is projected to exhibit significant growth, reaching a market size of USD 4.2 billion by 2024, driven by the rising adoption of digital content and the need for advanced OSS/BSS solutions to manage complex content delivery networks.

Energy and utilities companies are also investing in OSS/BSS solutions to optimize their operations and improve customer service. The Government and public safety segment is expected to witness steady growth, with a focus on enhancing public safety communications and emergency response systems. Overall, the Business Function segment is expected to continue driving market growth, with each sector presenting unique opportunities for OSS/BSS providers.


OSS BSS Market Vertical Markets Insights


The Global OSS BSS Market is segmented by vertical markets into communication service providers, media companies, energy and utility companies, and government agencies. Among these segments, communication service providers are expected to hold the largest market share in 2023, owing to the increasing demand for OSS/BSS solutions to manage and optimize their complex network infrastructure. Media companies are also expected to witness significant growth in the OSS/BSS market, as they seek to improve their content delivery and monetization capabilities.

Energy and utility companies are increasingly adopting OSS/BSS solutions to enhance their operational efficiency and customer service. Government agencies are also expected to contribute to the growth of the OSS/BSS market, as they seek to improve their IT infrastructure and service delivery.


OSS BSS Market Regional Insights


The Global OSS BSS Market is segmented into North America, Europe, APAC, South America, and MEA. North America held the largest market share in 2023 and is expected to continue its dominance throughout the forecast period. The region's growth can be attributed to the presence of major telecommunications companies and the early adoption of advanced technologies. Europe is the second-largest market for OSS BSS, followed by APAC. The APAC region is expected to witness the highest growth rate during the forecast period due to the increasing demand for telecommunication services in emerging economies such as India and China.

South America and MEA are expected to grow at a moderate pace during the forecast period.


OSS_BSS Market Regional Insights


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


OSS BSS Market Key Players And Competitive Insights


Major players in OSS BSS Market industry are constantly striving to gain a competitive edge by investing in research and development, expanding their product portfolio, and forming strategic partnerships. Leading OSS BSS Market players are focusing on providing innovative solutions to meet the evolving needs of customers. The OSS BSS Market development is driven by the increasing adoption of cloud-based solutions, the growing need for operational efficiency, and the rising demand for real-time insights. The OSS BSS Market Competitive Landscape is expected to remain competitive, with major players vying for market share through strategic initiatives and technological advancements.

A leading company in the OSS BSS Market is Amdocs. The company offers a comprehensive portfolio of OSS BSS Market solutions, including network and service management, billing and revenue management, and customer relationship management. Amdocs has a strong global presence and serves a diverse customer base across different industries. The company's focus on innovation and customer satisfaction has helped it maintain a leading position in the market.

A competitor company in the OSS BSS Market is Ericsson. Ericsson provides a range of OSS BSS Market solutions, including network management, service delivery, and business support systems. The company has a global presence and serves a wide range of customers, including telecommunications operators, service providers, and enterprises. Ericsson's focus on research and development has enabled it to develop innovative solutions that meet the evolving needs of its customers.


Key Companies in the OSS BSS Market Include




  • Tech Mahindra




  • NEC




  • Oracle




  • Ericsson




  • Infosys




  • Nokia




  • Accenture




  • Capgemini




  • Amdocs




  • ZTE




  • Huawei




  • IBM




  • HCL Technologies




  • SAP




  • Fujitsu




OSS BSS Market Industry Developments


The global OSS/BSS market is projected to grow from USD 16.57 billion in 2023 to USD 32.4 billion by 2032, at a CAGR of 7.74%. The market growth is attributed to the increasing adoption of cloud-based OSS/BSS solutions, the need for real-time insights into network performance, and the growing demand for automation and self-service capabilities.

Recent news developments in the OSS/BSS market include:

- In March 2023, Ericsson announced the launch of its Ericsson Operations Engine, a cloud-native OSS/BSS suite that provides a unified view of network and service operations.
- In February 2023, Nokia announced the acquisition of Netcracker Technology, a leading provider of OSS/BSS solutions, for USD 6.6 billion.
- In January 2023, Huawei announced the launch of its Intelligent Operations Center (IOC), an AI-powered OSS/BSS solution that provides real-time insights into network performance and customer experience.


OSS BSS Market Segmentation Insights




  • OSS BSS Market Deployment Model Outlook




    • On-premises




    • Cloud-based




    • Hybrid






  • OSS BSS Market Services Outlook




    • Network management




    • Service orchestration




    • Revenue management




    • Customer relationship management






  • OSS BSS Market Business Function Outlook




    • Telecommunications




    • Media and entertainment




    • Energy and utilities




    • Government and public safety






  • OSS BSS Market Vertical Markets Outlook




    • Communication service providers




    • Media companies




    • Energy and utility companies




    • Government agencies






  • OSS BSS Market Regional Outlook




    • North America




    • Europe




    • South America




    • Asia Pacific




    • Middle East and Africa





Report Attribute/Metric Details
Market Size 2022 15.38(USD Billion)
Market Size 2023 16.57(USD Billion)
Market Size 2032 32.4(USD Billion)
Compound Annual Growth Rate (CAGR) 7.74% (2024 - 2032)
Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Base Year 2023
Market Forecast Period 2024 - 2032
Historical Data 2019 - 2023
Market Forecast Units USD Billion
Key Companies Profiled Tech Mahindra, NEC, Oracle, Ericsson, Infosys, Nokia, Accenture, Capgemini, Amdocs, ZTE, Huawei, IBM, HCL Technologies, SAP, Fujitsu
Segments Covered Deployment Model, Services, Business Function, Vertical Markets, Regional
Key Market Opportunities 5G network expansion Cloudbased OSSBSS solutions Digital transformation in telecom industry Growth in IoT and M2M connections
Key Market Dynamics Increasing adoption of cloudbased OSSBSS Rising demand for realtime analytics Growing need for automation and efficiency
Countries Covered North America, Europe, APAC, South America, MEA


Frequently Asked Questions (FAQ) :

The OSS BSS Market is expected to be valued at USD 16.57 billion in 2023.

The OSS BSS Market is projected to reach USD 32.4 billion by 2032, exhibiting a CAGR of 7.74% from 2023 to 2032.

North America is expected to account for the largest market share in the OSS BSS Market, owing to the presence of a large number of telecom operators and the early adoption of advanced technologies in the region.

The network management segment is expected to grow at the fastest rate in the OSS BSS Market, driven by the increasing demand for efficient network operations and the need for real-time monitoring and optimization of network performance.

Some of the key competitors in the OSS BSS Market include Ericsson, Huawei, Nokia, Oracle, and Amdocs.

The increasing adoption of 5G technology, the growing demand for cloud-based OSS/BSS solutions, and the need for improved customer experience are some of the key growth drivers for the OSS BSS Market.

The lack of skilled professionals, the high cost of implementation, and the complexity of integrating OSS/BSS systems with legacy systems are some of the challenges faced by the OSS BSS Market.

The growing demand for real-time analytics, the increasing adoption of artificial intelligence (AI) and machine learning (ML), and the emergence of new technologies such as blockchain and IoT are some of the opportunities for growth in the OSS BSS Market.

The OSS BSS Market plays a crucial role in the telecommunications industry by enabling operators to manage their networks, services, and customers more efficiently and effectively.

The trends shaping the OSS BSS Market include the adoption of cloud-based solutions, the increasing use of AI and ML, and the emergence of new technologies such as 5G and IoT.

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