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Life Sciences BPO Market Analysis

ID: MRFR//8689-HCR | 138 Pages | Author: Rahul Gotadki| December 2024

A lot of new things are making the life sciences BPO business change. Outsourcing is becoming a smart way for this business to cut costs, make processes better, and focus on hiring the best people.
There are more business process outsourcing (BPO) jobs for people in the life sciences because they need help with things like handling data, doing clinical studies, and dealing with regulators. By hiring outside service providers, these companies can use their skills and information. This speeds up the process of making new drugs and treatments and makes more of them available to patients faster.
One of the most important business changes in health studies is the rise of BPO around the world. Global sites help businesses save money and hire well-trained staff. Because they keep quality good and save money by outsourcing, health sciences companies can get more for their money.
As new technologies like AI, ML, and RPA come out, they change business process outsourcing (BPO) in the health sciences. These tools help companies come up with new ideas by making it easy to look at data, follow steps, and make choices.
Compliance standards must be met in order to follow the rules in the life sciences field. Outsourcing partners help businesses stay on top of new laws, deal with risks, and keep data safe throughout the life of a product.
There is more and more work going on between health sciences companies and business process outsourcing companies. Effective collaboration may stimulate new ideas and speed up medication production and sales.
Life sciences companies are realizing they must concentrate on their strengths. These companies can get back to research and development by outsourcing jobs that aren't their main business. This helps new thoughts grow and makes them stronger.
As the use of outside services has grown, so have worries about safety and privacy. A lot of money is being spent by life sciences business process outsourcing (BPO) companies to protect private data and deal with these problems.
There are more niche businesses now that give business process outsourcing (BPO) services for the health sciences. These experts know a lot about the subject, which gives businesses that need to hire highly skilled help an edge over their competitors.
The COVID-19 spread has shown that health sciences BPO needs to be strong and also able to change. Because of the flu, companies have rethought their outsourcing plans and are now putting more stress on the need for quick and flexible business process outsourcing partnerships.
New technologies, relationships around the world, and the need for quick and cheap solutions will drive the health sciences business process outsourcing (BPO) market. Business will need to be flexible and find new ways to outsource as the market grows to stay ahead.

Global Life Sciences BPO Market Overview


Life Sciences BPO Market Size was prized at USD 178.5 billion in 2021. The life sciences BPO market industry is projected to grow from USD 202.7 Billion in 2022 to USD 638.87 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 13.6% during the forecast period (2023 - 2032). The advancement of the pipeline and the requirement for rigorous clinical trials has been financed by the development of cellular treatment, biosimilar goods, and immunological biological products are the major market drivers enhancing the life sciences BPO market growth.Global Life Sciences BPO Market OverviewSource: Secondary Research, Primary Research, MRFR Database and Analyst Review


Life Sciences BPO Market Trends



  • Increasing spending on healthcare to boost the market growth


Saving money is crucial when outsourcing because it allows businesses to spend less on personnel, space, and resource management. Structure changes, such as the drive toward paying for value, a greater emphasis on care management, and higher cost-sharing with customers, are gaining traction as healthcare continues to gobble up more and more of the entire economy. However, medical prices have stayed at the same level for the past five years—between 6% and 7%—which is predicted to increase healthcare spending. Thus, the rising healthcare expenses would significantly increase offshore outsourcing and have enhanced the life sciences BPO market CAGR globally in recent years.


Figure 1: Estimated healthcare spending of various countries in 2021Estimated healthcare spending of various countries in 2021Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


To remain competitive and adaptable, pharmaceutical firms are putting more and more emphasis on their R&D efforts. Evaluate Pharma estimated the expenditure on pharmaceutical R&D to be USD 182 billion in 2018 and USD 212 billion in 2021, an increase of 16.5%. The need for life sciences BPO services is anticipated to increase due to the rising R&D spending. The need for outsourcing drug research and manufacturing activities is predicted to increase, especially in rising economies like China, India, and South Korea, where outsourcing is more cost-effective than in Western economies. Therefore, increased spending by the pharmaceutical sector for research is another factor driving the growth of the life sciences BPO market revenue.


Life Sciences BPO Market Segment Insights


Life Sciences BPO Service Type Insights


The  life sciences BPO market segmentation, based on service type, includes contract research, drug discovery, pre-clinical trials, clinical trials, medical writing, pharmacovigilance, clinical data management, regulatory services, and clinical monitoring. The pharmacovigilance sector dominated the life sciences BPO market in 2021. Growing demand for therapeutic drugs for managing ailments, including oncological disease, diabetes, and others, boosts the sector's revenue ly. Another important element boosting market revenue growth is the rise in the frequency of adverse medication responses.


November 2021:Deloitte, a consulting, tax, and advisory services firm headquartered in London, UK, and Sanofi, a healthcare company headquartered in Paris, France, collaborated to develop ConvergeHEALTH Safety, a next-generation AI software-as-a-service platform, to revolutionize pharmacovigilance and address some of the most pressing operational safety issues currently facing the industry. This merger has further broadened the growth opportunity for the life sciences BPO industry.


The second fastest-growing segment in the life sciences BPO industry is the drug discovery sector. The increasing prevalence of a wide range of ailments (such as cardiovascular and CNS-related disorders), rising healthcare spending, and the impending patent expiration of blockbuster medications are the driving forces behind the expansion of the drug discovery business.


Life Sciences BPO Protocol Insights


The  life sciences BPO market data has been bifurcated by protocol into development and site management. In 2021, the development segment dominated the life sciences BPO market. Due to the increasing use of analytical solutions in clinical trial management systems and drug discovery and development, the development segment is predicted to grow at the quickest rate throughout the projected period.


Figure 2:  Life Sciences BPO Market, by Protocol, 2021 & 2030 (USD Billion)Life Sciences BPO Market, by Protocol, 2021 & 2030Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


The second fastest-growing segment in the life sciences BPO industry is the site management segment. The rise in industry-academic partnerships, the rise in clinical trials, the development of healthcare technology, and the expansion of government funding for research trials are the key elements driving the growth of the site management sector. Hence, rising applications of life sciences BPO positively in site management impacts the market growth.


Life Sciences BPO Regional Insights


By Region, the study provides market insights into North America, Europe, Asia-Pacific and Rest of the World. The North America Life Sciences BPO market accounted for USD 76.5 billion in 2021 and is expected to exhibit a significant CAGR of 42.9 percent growth during the study period. Factors driving the life sciences BPO market expansion in the region include the government's significant increase in healthcare spending and the growing significance of life sciences BPO in drug development. For instance, according to information released by the Canadian government in August 2022, the government took decisive action to ensure access to essential vaccines, therapeutics, and other life-saving medications by developing a comprehensive strategy to rebuild the country's domestic biomanufacturing and life sciences BPO sector.


Further, the major countries studied in the market report are The U.S, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 3:  LIFE SCIENCES BPO MARKET SHARE BY REGION 2021 (%)LIFE SCIENCES BPO MARKET SHARE BY REGION 2021Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Europe's life sciences BPO market accounts for the second-largest market share. The number of pharmaceutical firms is likely to increase year over year, as are R&D efforts and the demand for tailored medications. In 2021, Germany was the largest pharmaceutical market in Europe, with total sales exceeding 49.4 billion euros. Innovative analytics are in high demand across various applications, which is anticipated to accelerate market growth. Further, the German life sciences BPO market held the largest market share, and the UK life sciences BPO market was the fastest-growing market in the European region.


The Asia-Pacific Life Sciences BPO Market is expected to grow at the fastest CAGR from 2022 to 2030. Factors anticipated to propel the market throughout the forecast period are the existence of a strong scientific community, the largest number of U.S. FDA-permitted production sites (outside of the U.S.), and supportive government initiatives, such as "Make in India." Moreover, China's life sciences BPO market held the largest market share, and the Indian life sciences BPO market was the fastest-growing market in the Asia-Pacific region.


Life Sciences BPO Key Market Players & Competitive Insights


The market will grow due to major market players spending a lot of money on R&D to increase the variety of items they offer. Market participants are taking part in several strategic initiatives to broaden their reach internationally, in addition to significant market developments like introducing new products, contractual agreements, mergers and acquisitions, increased investments, and collaboration with other organizations. Competitors in the life sciences BPO industry must offer products at fair prices if they want to expand and survive in this market.


One of the primary business strategies manufacturers use in the  life sciences BPO industry to assist clients and expand the market sector is local production to reduce operational costs. The life sciences BPO industry has contributed to some of the most important medical advancements. The life sciences BPO market major player such as Infosys (India), ProMab Biotechnologies Inc. (US), Lonza Group (Switzerland), Health Decisions Inc. (US), and others are supporting R&D projects to boost market demand.


Catalent Pharma Solutions, Inc. is a company that creates and manufactures drug delivery systems. The company provides medication, biologic, and consumer health product manufacturing, packaging, storage, and inventory management services. Catalent Pharma Solutions has customers all around the world. Every year, Catalent accelerates over 1,000 partner programs and introduces over 150 new products.  In February 2020, Catalent, Inc. and MaSTherCell , Inc., a technology-focused cell and gene therapy contract development and manufacturing organization to leading cell therapy innovators, announced that Catalent has agreed to acquire MaSTherCell  for $315 million in cash, subject to customary adjustments, from Great Point Partners, SFPI-FPIM, and Orgenesis Inc.


Also, IQVIA is a  leader in using data, technology, sophisticated analytics, and knowledge to help customers advance healthcare. We are enabling a more contemporary and effective healthcare system and developing breakthrough solutions that alter business and patient results in collaboration with the organizations we serve.  In May 2020, IQVIA introduced HCP/HCO Engagement Management, an end-to-end, orchestrated healthcare professional/organization (HCP/HCO) solution that provides worldwide HCP/HCO planning, management, contracting, and payment. HCP/O Engagement Management, built on the Salesforce platform, provides a comprehensive solution for all touchpoints. It uses an innovative  rules engine to assist important users and business processes, optimizing engagement management and reducing risk.


Key Companies in the life sciences BPO market include



  • Lonza Group (Switzerland)

  • Paraxel International Corporation (US)

  • Quintiles Transactional Corporation (US)

  • ProMab Biotechnologies Inc. (US)

  • Cognizant Technology Solutions (US)

  • Anthelio Healthcare Solutions (India)

  • Health Decisions Inc. (US)

  • Infosys (India)

  • Catalent Inc. (US)

  • Genpact Limited (US)


Life Sciences BPO Industry Developments


March 2022:Databricks has released the Databricks Lakehouse for Healthcare and Life Sciences. It is a unified platform for data management, analytics, and sophisticated artificial intelligence use cases such as disease prediction, medical image classification, and biomarker discovery. Healthcare businesses can deliver on the promise of precision medicine by using a single platform for data administration, analytics, and advanced AI use cases such as disease prediction, medical picture classification, and biomarker identification.


October 2021:Boehringer Ingelheim invested roughly USD 776.49 million in constructing its new biopharmaceutical manufacturing facility in Austria. The corporation claims its largest investment is the new large-scale cell culture (LSCC) facility. It extensively uses smart technology and artificial intelligence applications to achieve a high level of digitalization and automation. The facility will manufacture biopharmaceuticals for the company's product portfolio and third-party contract production.


Life Sciences BPO Market Segmentation


Life Sciences BPO Service Type Outlook



  • Contract Research

  • Drug Discovery

  • Pre-Clinical Trials

  • Clinical Trials

  • Medical Writing

  • Pharmacovigilance

  • Clinical Data Management

  • Regulatory Services

  • Clinical Monitoring


Life Sciences BPO Protocol Outlook



  • Development

  • Site Management


Life Sciences BPO Regional Outlook


  • North America

    • US

    • Canada




  • Europe

    • Germany

    • France

    • UK

    • Italy

    • Spain

    • Rest of Europe




  • Asia-Pacific

    • China

    • Japan

    • India

    • Australia

    • South Korea

    • Australia

    • Rest of Asia-Pacific




  • Rest of the World

    • Middle East

    • Africa



  • Latin America

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