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    It Services Outsourcing Market

    ID: MRFR/ICT/31616-HCR
    100 Pages
    Aarti Dhapte
    September 2025

    IT Services Outsourcing Market Research Report: By Service Type (Application Development, Infrastructure Management, Business Process Outsourcing, Cloud Services), By Industry Vertical (Banking, Healthcare, Telecommunications, Retail, Manufacturing), By Delivery Model (Onshore, Offshore, Nearshore), By Deployment Type (Public Cloud, Private Cloud, Hybrid Cloud) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2034

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    It Services Outsourcing Market Research Report - Global Forecast till 2032 Infographic
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    It Services Outsourcing Market Summary

    The Global IT Services Outsourcing Market is projected to grow significantly from 587.7 USD Billion in 2024 to 1114.8 USD Billion by 2035.

    Key Market Trends & Highlights

    IT Services Outsourcing Key Trends and Highlights

    • The market is expected to experience a compound annual growth rate of 5.99 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 1114.8 USD Billion, indicating robust growth potential.
    • In 2024, the market is valued at 587.7 USD Billion, reflecting a strong foundation for future expansion.
    • Growing adoption of cloud computing due to increasing demand for cost efficiency is a major market driver.

    Market Size & Forecast

    2024 Market Size 587.7 (USD Billion)
    2035 Market Size 1114.8 (USD Billion)
    CAGR (2025-2035) 5.99%

    Major Players

    Hewlett Packard Enterprise, Tata Consultancy Services, NTT Data, IBM, Accenture, Cognizant, L and T Technology Services, Capgemini, Atos, Infosys, Tech Mahindra, Wipro, DXC Technology, Fujitsu, CGI

    It Services Outsourcing Market Trends

    There is also a growing trend toward remote and hybrid work models, which have made outsourcing even more attractive as companies aim to maintain productivity without the burden of traditional overhead costs.Amid these prevailing drivers, various opportunities are emerging in the market. Companies can explore partnerships with specialized vendors to enhance their service offerings and tap into innovative technologies like artificial intelligence and automation. The rise of cloud computing presents substantial upside potential, enabling businesses to scale and adapt their services without significant investment in infrastructure.

    The Global IT Services Outsourcing Market is poised to experience robust growth as organizations increasingly seek to enhance operational efficiency and focus on core competencies through strategic partnerships.

    U.S. Department of Commerce

    It Services Outsourcing Market Drivers

    Market Growth Projections

    The Global IT Services Outsourcing Market Industry is poised for substantial growth, with projections indicating a market size of 587.7 USD Billion in 2024 and an anticipated increase to 1114.8 USD Billion by 2035. This growth trajectory suggests a compound annual growth rate of 5.99% from 2025 to 2035, reflecting the increasing reliance on outsourced IT services across various sectors. The upward trend in market size underscores the evolving landscape of IT services, where businesses are increasingly recognizing the strategic advantages of outsourcing. This growth may be driven by factors such as technological advancements, cost efficiency, and the need for specialized expertise.

    Technological Advancements

    Technological advancements play a pivotal role in shaping the Global IT Services Outsourcing Market Industry. Innovations such as artificial intelligence, cloud computing, and automation are transforming how IT services are delivered. These technologies enable service providers to offer more efficient and scalable solutions, thus attracting businesses looking to enhance their digital capabilities. As organizations increasingly adopt these technologies, the demand for outsourced IT services is likely to rise. The market's projected growth to 1114.8 USD Billion by 2035 suggests that companies are recognizing the value of integrating advanced technologies through outsourcing, which may lead to improved operational efficiency and innovation.

    Focus on Core Business Functions

    In the Global IT Services Outsourcing Market Industry, there is a notable trend towards focusing on core business functions. Companies are increasingly recognizing that outsourcing non-core IT services allows them to concentrate on their primary objectives. This strategic shift not only enhances productivity but also fosters innovation within organizations. By delegating IT tasks to specialized providers, businesses can allocate resources more effectively. The anticipated compound annual growth rate of 5.99% from 2025 to 2035 indicates that this trend is likely to continue, as firms prioritize their core competencies while leveraging the expertise of external IT service providers.

    Globalization and Market Expansion

    Globalization is a significant driver of the Global IT Services Outsourcing Market Industry. As businesses expand their operations internationally, the need for reliable IT services becomes paramount. Outsourcing enables organizations to tap into global talent pools, ensuring access to skilled professionals regardless of geographical boundaries. This trend is particularly evident in emerging markets, where companies are increasingly outsourcing IT functions to enhance their competitiveness. The market's growth trajectory, projected to reach 1114.8 USD Billion by 2035, suggests that globalization will continue to fuel demand for outsourced IT services, as firms seek to navigate complex international landscapes.

    Growing Demand for Cost Efficiency

    The Global IT Services Outsourcing Market Industry is experiencing a surge in demand for cost efficiency among businesses. Organizations are increasingly outsourcing IT services to reduce operational costs and focus on core competencies. By 2024, the market is projected to reach 587.7 USD Billion, reflecting a growing trend where companies seek to leverage external expertise. This shift not only allows for significant savings but also enhances service quality through specialized providers. As businesses aim to streamline operations, the outsourcing model appears to be a viable solution, potentially leading to a more competitive landscape in the Global IT Services Outsourcing Market.

    Regulatory Compliance and Security Concerns

    Regulatory compliance and security concerns are critical factors influencing the Global IT Services Outsourcing Market Industry. As data protection regulations become more stringent, organizations are turning to specialized IT service providers to ensure compliance and safeguard sensitive information. Outsourcing IT functions allows businesses to leverage the expertise of providers who are well-versed in regulatory requirements and security protocols. This trend is likely to drive growth in the market, as companies prioritize data security and compliance in their operations. The increasing emphasis on these aspects may lead to a more robust outsourcing framework, enhancing the overall integrity of the Global IT Services Outsourcing Market.

    Market Segment Insights

    IT Services Outsourcing Market Service Type Insights  

    The IT Services Outsourcing Market is projected to display substantial growth across various service types, collectively valued at approximately 557.05 USD Billion in 2023. Among these service types, Application Development emerges as a significant segment, boasting a value of 150.0 USD Billion in 2023, and is expected to reach 245.0 USD Billion by 2032, reflecting the increasing demand for custom software solutions that cater to specific business needs.

    Following closely, the Infrastructure Management segment holds a value of 130.0 USD Billion in 2023, anticipated to grow to 210.0 USD Billion by 2032.This growth is primarily driven by the continuous need for businesses to manage their IT infrastructure efficiently and securely. Moreover, Business Process Outsourcing, valued at 120.0 USD Billion in 2023 and projected to climb to 190.0 USD Billion by 2032, highlights the trend of organizations seeking operational efficiency and cost reduction by outsourcing non-core functions.

    Lastly, the Cloud Services segment stands as a pivotal player in the market, valued at 157.05 USD Billion in 2023 and climbing to 255.0 USD Billion by 2032. The shift towards cloud computing solutions is a significant driver here, facilitating remote access and scalability of IT services.The growing reliance on digital platforms and the need for advanced technological solutions underscore the escalating relevance and demand for these service types within the IT Services Outsourcing Market, illustrating a robust opportunity landscape propelled by continuous innovation and enhanced operational efficiency.

    Figure 2 It Services Outsourcing Market Service Type Insights(2023-2032)

    Figure 2 It Services Outsourcing Market Service Type Insights(2023-2032)

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    IT Services Outsourcing Market Industry Vertical Insights  

    The IT Services Outsourcing Market, valued at 557.05 USD Billion in 2023, exhibits significant growth potential across various industry verticals. Each vertical plays a crucial role in driving market dynamics, with trends favoring digital transformation, enhanced operational efficiency, and cost reduction. Banking stands out due to its substantial investment in technology for security and customer service enhancement. The Healthcare sector is rapidly adopting IT outsourcing to improve patient care and manage large data sets efficiently.

    Telecommunications benefits from outsourcing, allowing for improved service delivery through advanced technological integration.The Retail sector utilizes IT services to optimize supply chain management and personalize customer experiences, while Manufacturing increasingly leverages outsourcing to enhance productivity through automation and data analytics. The interplay of these sectors signifies a robust demand for IT services, with each contributing uniquely to the growth of the IT Services Outsourcing Market.

    IT Services Outsourcing Market Delivery Model Insights  

    The IT Services Outsourcing Market, valued at 557.05 USD Billion in 2023, showcases a diverse Delivery Model landscape that includes Onshore, Offshore, and Nearshore approaches, each contributing uniquely to market dynamics. The Offshore model is particularly significant due to its cost-effectiveness and access to a global talent pool, allowing companies to scale operations efficiently.

    Meanwhile, the Onshore model offers closer collaboration and enhanced communication, making it a preferred choice for industries requiring stringent compliance and intellectual property security.Nearshore services, strategically situated geographically, bridge the gap between cost and communication, appealing to companies looking for a balance of affordability and cultural affinity. Collectively, these models drive the IT Services Outsourcing Market revenue, influenced by current trends such as the increasing digital transformation across industries and the growing demand for agile service delivery. However, challenges like geopolitical tensions and regulatory compliance can impact growth.

    Opportunities abound as organizations seek to optimize operations and innovate through outsourcing, highlighting a robust market growth trajectory.This segmentation reveals how each model can address distinct business needs while contributing to the overarching IT Services Outsourcing Market statistics and data.

    IT Services Outsourcing Market Deployment Type Insights  

    In 2023, the IT Services Outsourcing Market is valued at approximately 557.05 USD Billion, reflecting the growing demand across various deployment types. The deployment type segment includes essential categories such as Public Cloud, Private Cloud, and Hybrid Cloud, each playing a crucial role in shaping market dynamics. Public Cloud solutions are gaining traction due to their scalability and cost-effectiveness, catering to a wide range of businesses looking to leverage cloud technologies without substantial upfront investments.

    Meanwhile, Private Cloud is important for organizations that prioritize security and customization, ensuring sensitive data remains within controlled environments.On the other hand, Hybrid Cloud combines the flexibility of both Public and Private Clouds, offering businesses a tailored solution that adapts to varying workloads and data sensitivities. Collectively, these deployment types reflect significant trends driving the IT Services Outsourcing Market data, emphasizing the flexibility, security, and cost efficiency desired by modern enterprises. As organizations increasingly recognize the benefits of these deployment types, the market is expected to experience positive growth in the coming years.

    Get more detailed insights about It Services Outsourcing Market Research Report - Global Forecast till 2032

    Regional Insights

    The IT Services Outsourcing Market is poised for steady growth across various regions, with an overall valuation expected to reach 557.05 USD Billion in 2023. North America holds a majority share, valued at 250.0 USD Billion in 2023 and projected to grow significantly to 400.0 USD Billion by 2032, reflecting its dominance due to advanced technology adoption and high demand for outsourcing services. Europe follows closely with a significant valuation of 150.0 USD Billion in 2023, anticipated to reach 250.0 USD Billion by 2032, benefiting from a robust IT infrastructure and regulatory support for outsourcing.

    The APAC region also showcases strong potential, valued at 100.0 USD Billion in 2023, expected to double to 200.0 USD Billion by 2032, as countries like India and China emerge as key outsourcing hubs. Meanwhile, South America, starting at 30.05 USD Billion in 2023 and projected to rise to 40.0 USD Billion, and the MEA region, valued at 27.0 USD Billion but anticipated to decrease to 10.0 USD Billion, reflects a growing but varied landscape, with the former capturing attention for its cost-effective labor market.

    The varying growth dynamics across these regions highlight the opportunities and challenges within the IT Services Outsourcing Market, influencing industry strategies and investments.

    Figure 3 It Services Outsourcing Market Regional Insights(2023-2032)

    IT Services Outsourcing Market Regional Insights

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    Key Players and Competitive Insights

    The IT Services Outsourcing Market is characterized by a rapidly evolving landscape where businesses seek to optimize costs and enhance operational efficiency through the delegation of IT functions to external service providers. The competitive environment is influenced by several factors, including technological advancements, the rising adoption of cloud-based services, and the growing need for cybersecurity solutions. As organizations increasingly recognize the benefits of outsourcing IT services, a range of players emerge, vying for market share, innovating their service offerings, and developing strategic partnerships to enhance their capabilities.

    This market is marked by significant investments in research and development, expanding service portfolios, and the ability to scale operations swiftly in response to client needs.Hewlett Packard Enterprise boasts a robust presence in the IT Services Outsourcing Market, underpinned by its strength in hardware, software, and comprehensive IT solutions. The company has established a reputation for delivering cutting-edge technology services, including cloud computing, data analytics, and IT infrastructure solutions, positioning it as a trusted partner for many enterprises looking to outsource their IT functions.

    Hewlett Packard Enterprise leverages its extensive industry knowledge and technological expertise to provide tailored solutions that meet the specific needs of diverse clients. Additionally, the company’s focus on innovation and collaboration allows it to adapt to the changing demands of the market effectively, thus enhancing its competitive advantage. The strong brand equity, coupled with a commitment to quality service delivery and customer satisfaction, allows Hewlett Packard Enterprise to solidify its standing in the competitive IT services outsourcing space.

    Tata Consultancy Services holds a prominent position in the IT Services Outsourcing Market with its vast portfolio of services ranging from consulting to application development and maintenance. Known for its deep domain expertise and strong emphasis on digital transformation, Tata Consultancy Services has established itself as a leader in providing integrated solutions that address the complex needs of modern organizations. The company’s global footprint, complemented by its capabilities in cutting-edge technologies like AI, machine learning, and cloud computing, enables it to cater to a diverse clientele across various industries.

    Tata Consultancy Services has built long-standing relationships with clients by delivering consistent value through innovative solutions and operational excellence. This focus on client success, combined with a commitment to workforce development and sustainability, further strengthens Tata Consultancy Services’ competitive positioning in the IT services outsourcing market.

    Key Companies in the It Services Outsourcing Market market include

    Industry Developments

    • Q2 2024: Accenture to acquire Cientra, expanding automotive engineering capabilities Accenture announced the acquisition of Cientra, an engineering services company specializing in automotive, telecom, and high-tech industries, to strengthen its capabilities in automotive engineering and embedded software services.
    • Q2 2024: Turing raises $87M Series D to expand AI-powered IT outsourcing platform Turing, a platform that connects companies with remote software engineers, raised $87 million in Series D funding to accelerate the development of its AI-driven IT outsourcing solutions.
    • Q2 2024: Infosys and bp expand strategic partnership to drive digital transformation Infosys announced an expanded partnership with bp to provide digital transformation and IT outsourcing services, focusing on cloud, data, and AI-driven solutions for bp’s global operations.
    • Q2 2024: Cognizant wins $1 billion contract from US health insurer Cognizant secured a $1 billion multi-year IT outsourcing contract with a major US health insurer to provide application development, maintenance, and digital transformation services.
    • Q2 2024: Capgemini acquires Quorsus to boost financial services consulting Capgemini acquired Quorsus, a UK-based consultancy specializing in post-trade services for financial markets, to enhance its IT outsourcing and consulting offerings in the financial sector.
    • Q3 2024: TCS opens new delivery center in Mexico to support North American clients Tata Consultancy Services (TCS) inaugurated a new IT services delivery center in Guadalajara, Mexico, aimed at expanding nearshore outsourcing capabilities for North American customers.
    • Q3 2024: IBM and SAP announce expanded partnership for AI-driven IT outsourcing IBM and SAP announced an expanded partnership to deliver AI-powered IT outsourcing and managed services, targeting enterprise clients seeking digital transformation and cloud migration.
    • Q3 2024: Wipro appoints new CEO to drive global IT outsourcing growth Wipro announced the appointment of a new Chief Executive Officer, tasking the executive with accelerating the company’s global IT outsourcing and digital services expansion.
    • Q3 2024: Andela raises $50M to expand global IT talent outsourcing platform Andela, a platform connecting companies with remote IT talent, raised $50 million in new funding to scale its global outsourcing operations and invest in AI-driven talent matching.
    • Q4 2024: HCLTech wins $700 million IT outsourcing contract from European bank HCLTech secured a $700 million multi-year contract to provide IT infrastructure management and digital transformation services for a leading European bank.
    • Q4 2024: DXC Technology announces strategic partnership with Microsoft for cloud outsourcing DXC Technology and Microsoft entered a strategic partnership to deliver cloud-based IT outsourcing services, focusing on accelerating enterprise cloud adoption and modernization.
    • Q1 2025: Infosys opens new digital innovation hub in Canada Infosys inaugurated a new digital innovation hub in Toronto, Canada, to expand its IT outsourcing and digital transformation services for North American clients.

    Future Outlook

    It Services Outsourcing Market Future Outlook

    The IT Services Outsourcing Market is projected to grow at a 5.99% CAGR from 2024 to 2035, driven by technological advancements, increasing demand for cost efficiency, and the rise of digital transformation.

    New opportunities lie in:

    • Leverage AI-driven automation to enhance service delivery efficiency and reduce operational costs.
    • Expand cloud-based service offerings to meet growing enterprise demand for scalable solutions.
    • Develop cybersecurity outsourcing services to address escalating global security concerns.

    By 2035, the IT Services Outsourcing Market is expected to achieve substantial growth, reflecting evolving business needs and technological integration.

    Market Segmentation

    IT Services Outsourcing Market Regional Outlook

    • North America
    • Europe
    • South America
    • Asia Pacific
    • Middle East and Africa

    IT Services Outsourcing Market Service Type Outlook

    • Banking
    • Healthcare
    • Telecommunications
    • Retail
    • Manufacturing

    IT Services Outsourcing Market Delivery Model Outlook

    • Public Cloud
    • Private Cloud
    • Hybrid Cloud

    IT Services Outsourcing Market Deployment Type Outlook

    • North America
    • Europe
    • South America
    • Asia Pacific
    • Middle East and Africa

    IT Services Outsourcing Market Industry Vertical Outlook

    • Onshore
    • Offshore
    • Nearshore

    Report Scope

    Report Attribute/Metric Details
    Market Size 2024 619.81 (USD Billion)
    Market Size 2025 653.78 (USD Billion)
    Market Size 2034 1056.92 (USD Billion)
    Compound Annual Growth Rate (CAGR) 5.48% (2025 - 2034)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Base Year 2024
    Market Forecast Period 2025 - 2034
    Historical Data 2019 - 2023
    Market Forecast Units USD Billion
    Key Companies Profiled Hewlett Packard Enterprise, Tata Consultancy Services, NTT Data, IBM, Accenture, Cognizant, L and T Technology Services, Capgemini, Atos, Infosys, Tech Mahindra, Wipro, DXC Technology, Fujitsu, CGI
    Segments Covered Service Type, Industry Vertical, Delivery Model, Deployment Type, Regional
    Key Market Opportunities Cloud computing expansion, AI and automation integration, Cybersecurity service demand, Remote workforce support solutions, Digital transformation initiatives
    Key Market Dynamics cost efficiency, technological advancements, evolving regulatory landscape, increasing demand for cloud services, focus on core competencies
    Countries Covered North America, Europe, APAC, South America, MEA
     

    FAQs

    What is the expected market size of the IT Services Outsourcing Market by 2034?

    The IT Services Outsourcing Market is expected to be valued at 1056.92 USD Billion by 2034.

    What is the projected compound annual growth rate (CAGR) for the IT Services Outsourcing Market from 2025 to 2034?

    The projected CAGR for the IT Services Outsourcing Market from 2025 to 2034 is 5.48%.

    Which region holds the largest share in the IT Services Outsourcing Market in 2023?

    In 2023, North America holds the largest share in the IT Services Outsourcing Market, valued at 250.0 USD Billion.

    What is the expected value of the Application Development segment in the IT Services Outsourcing Market by 2032?

    The Application Development segment is expected to be valued at 245.0 USD Billion by 2032.

    Which are the major players in the IT Services Outsourcing Market?

    Major players in the IT Services Outsourcing Market include Hewlett Packard Enterprise, Tata Consultancy Services, and IBM among others.

    What is the anticipated market value of Cloud Services in 2032?

    The Cloud Services segment is anticipated to have a market value of 255.0 USD Billion by 2032.

    How much is the European region expected to grow from 2023 to 2032 in the IT Services Outsourcing Market?

    The European region is expected to grow from 150.0 USD Billion in 2023 to 250.0 USD Billion by 2032.

    What is the expected market value for Infrastructure Management services in 2023?

    Infrastructure Management services are valued at 130.0 USD Billion in 2023.

    What is the projected value of the Business Process Outsourcing segment by 2032?

    The Business Process Outsourcing segment is projected to be valued at 190.0 USD Billion by 2032.

    What is the expected market size for the Asia-Pacific region in 2032?

    The Asia-Pacific region is expected to reach a market size of 200.0 USD Billion by 2032.

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