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Healthcare CRM Market Research Report Information By Type (Operational CRM, Analytical CRM, and Collaborative CRM), By Component (Software and Service), By Mode of Delivery (Cloud-Based, and On-Premise), By End-User (Communication Module, Patient Management, Task Management, and Report Module) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) –Market Forecast Till 2032


ID: MRFR/HC/5855-CR | 123 Pages | Author: Kinjoll Dey| March 2020

Healthcare CRM Market Segmentation


Healthcare CRM Market Type Outlook (USD Billion, 2018-2032)




  • Operational CRM




  • Analytical CRM




  • Collaborative CRM




Healthcare CRM Market Component Outlook (USD Billion, 2018-2032)




  • Software




  • Service




Healthcare CRM Market Mode of Delivery Outlook (USD Billion, 2018-2032)




  • Cloud-Based




  • On-Premise




Healthcare CRM Market Application Outlook (USD Billion, 2018-2032)




  • Communication Module




  • Patient Management




  • Task Management




  • Report Module




Healthcare CRM Market Regional Outlook (USD Billion, 2018-2032)




  • North America Outlook (USD Billion, 2018-2032)




    • North America Healthcare CRM Market by Type








  • Operational CRM




  • Analytical CRM




  • Collaborative CRM







    • North America Healthcare CRM Market by Component







  • Software




  • Service






  • North America Healthcare CRM Market by Mode of Delivery






  • Cloud-Based




  • On-Premise






  • North America Healthcare CRM Market by Application






  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • US Outlook (USD Billion, 2018-2032)




    • US Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • US Healthcare CRM Market by Component




      • Software




      • Service






    • US Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • US Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • CANADA Outlook (USD Billion, 2018-2032)




    • CANADA Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • CANADA Healthcare CRM Market by Component




      • Software




      • Service






    • CANADA Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • CANADA Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Europe Outlook (USD Billion, 2018-2032)




    • Europe Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Europe Healthcare CRM Market by Component




      • Software




      • Service






    • Europe Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Europe Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Germany Outlook (USD Billion, 2018-2032)




    • Germany Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Germany Healthcare CRM Market by Component




      • Software




      • Service






    • Germany Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Germany Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • France Outlook (USD Billion, 2018-2032)




    • France Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • France Healthcare CRM Market by Component




      • Software




      • Service






    • France Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • France Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • UK Outlook (USD Billion, 2018-2032)




    • UK Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • UK Healthcare CRM Market by Component




      • Software




      • Service






    • UK Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • UK Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • ITALY Outlook (USD Billion, 2018-2032)




    • ITALY Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • ITALY Healthcare CRM Market by Component




      • Software




      • Service






    • ITALY Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • ITALY Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • SPAIN Outlook (USD Billion, 2018-2032)




    • Spain Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Spain Healthcare CRM Market by Component




      • Software




      • Service






    • Spain Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Spain Angiography Equipment Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Rest Of Europe Outlook (USD Billion, 2018-2032)




    • Rest Of Europe Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • REST OF EUROPE Healthcare CRM Market by Component




      • Software




      • Service






    • REST OF EUROPE Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • REST OF EUROPE Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module






  • Asia-Pacific Outlook (USD Billion, 2018-2032)




    • Asia-Pacific Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Asia-Pacific Healthcare CRM Market by Component




      • Software




      • Service






    • Asia-Pacific Healthcare CRM Market by Mode of Delivery








  • Cloud-Based




  • On-Premise







    • Asia-Pacific Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • China Outlook (USD Billion, 2018-2032)




    • China Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • China Healthcare CRM Market by Component




      • Software




      • Service






    • China Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • China Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Japan Outlook (USD Billion, 2018-2032)




    • Japan Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Japan Healthcare CRM Market by Component




      • Software




      • Service






    • Japan Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Japan Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • India Outlook (USD Billion, 2018-2032)




    • India Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • India Healthcare CRM Market by Component




      • Software




      • Service






    • India Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • India Healthcare CRM Market by Application







  • Communication Module






  • Patient Management






  • Task Management




  • Report Module







    • Australia Outlook (USD Billion, 2018-2032)




    • Australia Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Australia Healthcare CRM Market by Component




      • Software




      • Service






    • Australia Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Australia Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Rest of Asia-Pacific Outlook (USD Billion, 2018-2032)




    • Rest of Asia-Pacific Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Rest of Asia-Pacific Healthcare CRM Market by Component




      • Software




      • Service






    • Rest of Asia-Pacific Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Rest of Asia-Pacific Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module






  • Rest of the World Outlook (USD Billion, 2018-2032)




    • Rest of the World Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Rest of the World Healthcare CRM Market by Component




      • Software




      • Service






    • Rest of the World Healthcare CRM Market by Mode of Delivery








  • Cloud-Based




  • On-Premise







    • Rest of the World Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Middle East Outlook (USD Billion, 2018-2032)




    • Middle East Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Middle East Healthcare CRM Market by Component




      • Software




      • Service






    • Middle East Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Middle East Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Africa Outlook (USD Billion, 2018-2032)




    • Africa Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Africa Healthcare CRM Market by Component




      • Software




      • Service






    • Africa Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Africa Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module







    • Latin America Outlook (USD Billion, 2018-2032)




    • Latin America Healthcare CRM Market by Type




      • Operational CRM




      • Analytical CRM




      • Collaborative CRM






    • Latin America Healthcare CRM Market by Component




      • Software




      • Service






    • Latin America Healthcare CRM Market by Mode of Delivery







  • Cloud-Based




  • On-Premise







    • Latin America Healthcare CRM Market by Application







  • Communication Module




  • Patient Management




  • Task Management




  • Report Module






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1 EXECUTIVE SUMMARY

2 MARKET INTRODUCTION

2.1 SCOPE OF THE STUDY 15

2.2 RESEARCH OBJECTIVE 15

2.3 MARKET STRUCTURE 15

2.4 ASSUMPTIONS & LIMITATIONS 16

3 RESEARCH METHODOLOGY

3.1 DATA MINING 17

3.2 SECONDARY RESEARCH 18

3.3 PRIMARY RESEARCH 19

3.4 BREAKDOWN OF PRIMARY RESPONDENTS 20

3.5 FORECASTING TECHNIQUES 21

3.6 RESEARCH METHODOLOGY FOR MARKET SIZE ESTIMATION 22

3.6.1 BOTTOM-UP APPROACH 23

3.6.2 TOP-DOWN APPROACH 23

3.7 DATA TRIANGULATION 24

3.8 VALIDATION 24

4 MARKET DYNAMICS

4.1 OVERVIEW 25

4.2 DRIVERS 26

4.2.1 INCREASING NUMBER OF HOSPITALS 26

4.2.2 INCLINATION TOWARDS INTEGRATED HEALTHCARE SYSTEM 26

4.2.3 STRUCTURED BILLING PROCESS AND AUTOMATED HEALTHCARE WORKFLOW 27

4.3 RESTRAINTS 28

4.3.1 LOW ADOPTION RATES OF HEALTHCARE CRM IN DEVELOPING REGIONS 28

4.4 OPPORTUNITIES 29

4.4.1 ADVANCEMENTS IN THE HEALTHCARE IT SECTOR 29

4.4.2 ARTIFICIAL INTELLIGENCE (AI) IN CRM 29

5 MARKET FACTOR ANALYSIS

5.1 VALUE CHAIN ANALYSIS 30

5.1.1 INPUTS 31

5.1.2 SOFTWARE DEVELOPMENT PROCESSES 31

5.1.3 OUTPUT 31

5.1.4 MARKETING AND DISTRIBUTION 31

5.1.5 POST SELLING SERVICES 31

5.2 PORTER’S FIVE FORCES MODEL 32

5.2.1 THREAT OF NEW ENTRANTS 33

5.2.2 BARGAINING POWER OF SUPPLIERS 33

5.2.3 THREAT OF SUBSTITUTES 33

5.2.4 BARGAINING POWER OF BUYERS 33

5.2.5 INTENSITY OF RIVALRY 33

6 HEALTHCARE CRM MARKET, BY TYPE

6.1 OVERVIEW 34

6.2 OPERATIONAL CRM 35

6.3 ANALYTICAL CRM 35

6.4 COLLABORATIVE CRM 36

7 HEALTHCARE CRM MARKET, BY APPLICATION

7.1 OVERVIEW 37

7.2 COMMUNICATION MODULE 38

7.3 TASK MANAGEMENT 38

7.4 REPORT MODULE 39

7.5 PATIENT MANAGEMENT 39

8 HEALTHCARE CRM MARKET, BY COMPONENT

8.1 INTRODUCTION 40

8.2 SOFTWARE 41

8.3 SERVICE 41

9 HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

9.1 OVERVIEW 42

9.2 CLOUD BASED 43

9.3 ON-PREMISE 43

10 HEALTHCARE CRM MARKET, BY END USER

10.1 OVERVIEW 44

10.2 HEALTHCARE PROVIDERS 45

10.3 HEALTHCARE PAYERS 46

11 GLOBAL HEALTHCARE CRM MARKET, BY REGION

11.1 OVERVIEW 47

11.2 AMERICAS 48

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.1 NORTH AMERICA 50

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.1.1 US 52

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.1.2 CANADA 54

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.2 LATIN AMERICA 56

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3 EUROPE 58

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.1 GERMANY 60

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.2 FRANCE 62

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.3 UK 64

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.4 ITALY 66

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.5 SPAIN 68

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.6 REST OF EUROPE 70

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4 ASIA-PACIFIC 72

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.1 CHINA 75

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.2 JAPAN 77

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.3 INDIA 79

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.4 SOUTH KOREA 81

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.5 AUSTRALIA 83

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.6 REST OF ASIA-PACIFIC 85

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.5 REST OF THE WORLD (ROW) 87

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

12 COMPETITIVE LANDSCAPE

12.1 OVERVIEW 89

12.2 MAJOR PLAYERS IN THE GLOBAL HEALTHCARE CRM MARKET 89

12.3 COMPETITIVE BENCHMARKING 90

12.4 COMPETITOR DASHBOARD 91

12.5 MAJOR GROWTH STRATEGY IN THE GLOBAL HEALTHCARE CRM MARKET 91

12.6 THE LEADING PLAYER IN TERMS OF NUMBER OF DEVELOPMENTS IN GLOBAL HEALTHCARE CRM MARKET 92

12.7 KEY DEVELOPMENTS & GROWTH STRATEGIES 92

12.7.1 PRODUCT DEVELOPMENT 93

12.7.2 ACQUISITION 93

12.7.3 COLLABORATION 93

13 COMPANY PROFILES

13.1 HEALTHGRADES OPERATING COMPANY, INC. 94

13.1.1 COMPANY OVERVIEW 94

13.1.2 FINANCIAL OVERVIEW 94

13.1.3 PRODUCTS/SERVICES OFFERED 94

13.1.4 KEY DEVELOPMENTS 94

13.1.5 SWOT ANALYSIS 95

13.1.6 KEY STRATEGIES 95

13.2 INFOR 96

13.2.1 COMPANY OVERVIEW 96

13.2.2 FINANCIAL OVERVIEW 96

13.2.3 PRODUCTS/SERVICES OFFERED 97

13.2.4 KEY DEVELOPMENTS 97

13.2.5 SWOT ANALYSIS 97

13.2.6 KEY STRATEGIES 98

13.3 SALESFORCE.COM, INC. 99

13.3.1 COMPANY OVERVIEW 99

13.3.2 FINANCIAL OVERVIEW 99

13.3.3 PRODUCTS/SERVICES OFFERED 100

13.3.4 KEY DEVELOPMENTS 100

13.3.5 SWOT ANALYSIS 101

13.3.6 KEY STRATEGIES 101

13.4 SAP 102

13.4.1 COMPANY OVERVIEW 102

13.4.2 FINANCIAL OVERVIEW 102

13.4.3 PRODUCTS/SERVICES OFFERED 103

13.4.4 KEY DEVELOPMENTS 103

13.4.5 SWOT ANALYSIS 103

13.4.6 KEY STRATEGIES 103

13.5 KEONA HEALTH 104

13.5.1 COMPANY OVERVIEW 104

13.5.2 FINANCIAL OVERVIEW 104

13.5.3 PRODUCTS/SERVICES OFFERED 104

13.5.4 KEY DEVELOPMENTS 104

13.5.5 SWOT ANALYSIS 105

13.5.6 KEY STRATEGIES 105

13.6 MICROSOFT 106

13.6.1 COMPANY OVERVIEW 106

13.6.2 FINANCIAL OVERVIEW 106

13.6.3 PRODUCTS/SERVICES OFFERED 107

13.6.4 KEY DEVELOPMENTS 107

13.6.5 SWOT ANALYSIS 107

13.6.6 KEY STRATEGIES 107

13.7 ORACLE 108

13.7.1 COMPANY OVERVIEW 108

13.7.2 FINANCIAL OVERVIEW 108

13.7.3 PRODUCTS/SERVICES OFFERED 109

13.7.4 KEY DEVELOPMENTS 109

13.7.5 SWOT ANALYSIS 109

13.7.6 KEY STRATEGIES 109

13.8 ACCENTURE 110

13.8.1 COMPANY OVERVIEW 110

13.8.2 FINANCIAL OVERVIEW 111

13.8.3 PRODUCTS/SERVICES OFFERED 111

13.8.4 KEY DEVELOPMENTS 112

13.8.5 SWOT ANALYSIS 112

13.8.6 KEY STRATEGIES 112

13.9 SUGARCRM 113

13.9.1 COMPANY OVERVIEW 113

13.9.2 FINANCIAL OVERVIEW 113

13.9.3 PRODUCTS/SERVICES OFFERED 113

13.9.4 KEY DEVELOPMENTS 113

13.9.5 SWOT ANALYSIS 114

13.9.6 KEY STRATEGIES 114

13.10 HC1 115

13.10.1 COMPANY OVERVIEW 115

13.10.2 FINANCIAL OVERVIEW 115

13.10.3 PRODUCTS/SERVICES OFFERED 115

13.10.4 KEY DEVELOPMENTS 115

13.10.5 SWOT ANALYSIS 116

13.10.6 KEY STRATEGIES 116

14 APPENDIX

14.1 REFERENCES 117

14.2 RELATED REPORTS 117

15 LIST OF TABLES

TABLE 1 LIST OF ASSUMPTIONS 16

TABLE 2 PRIMARY INTERVIEWS AND INFORMATION GATHERING PROCESS 19

TABLE 3 GLOBAL HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 34

TABLE 4 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR OPERATIONAL CRM 2023-2032 (USD MILLION) 35

TABLE 5 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR ANALYTICAL CRM 2023-2032 (USD MILLION) 35

TABLE 6 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR COLLABORATIVE CRM 2023-2032 (USD MILLION) 36

TABLE 7 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 37

TABLE 8 GLOBAL HEALTHCARE CRM MARKET, FOR COMMUNICATION MODULE, BY REGION 2023-2032 (USD MILLION) 38

TABLE 9 GLOBAL HEALTHCARE CRM MARKET, FOR TASK MANAGEMENT, BY REGION 2023-2032 (USD MILLION) 38

TABLE 10 GLOBAL HEALTHCARE CRM MARKET, FOR REPORT MODULE, BY REGION 2023-2032 (USD MILLION) 39

TABLE 11 GLOBAL HEALTHCARE CRM MARKET, FOR PATIENT MANAGEMENT, BY REGION 2023-2032 (USD MILLION) 39

TABLE 12 GLOBAL HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 40

TABLE 13 GLOBAL HEALTHCARE CRM MARKET, FOR SOFTWARE, BY REGION 2023-2032 (USD MILLION) 41

TABLE 14 GLOBAL HEALTHCARE CRM MARKET, FOR SERVICE, BY REGION 2023-2032 (USD MILLION) 41

TABLE 15 GLOBAL HEALTHCARE CRM MARKET, BY MODE OF DELIVERY2023-2032 (USD MILLION) 42

TABLE 16 GLOBAL HEALTHCARE CRM MARKET, FOR CLOUD BASED, BY REGION 2023-2032 (USD MILLION) 43

TABLE 17 GLOBAL HEALTHCARE CRM MARKET, FOR ON PREMISE, BY REGION 2023-2032 (USD MILLION) 43

TABLE 18 GLOBAL HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 44

TABLE 19 GLOBAL HEALTHCARE CRM MARKET, FOR HEALTHCARE PROVIDERS, BY REGION 2023-2032 (USD MILLION) 45

TABLE 20 GLOBAL HEALTHCARE CRM MARKET, FOR HEALTHCARE PAYERS, BY REGION2023-2032 (USD MILLION) 46

TABLE 21 GLOBAL HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 47

TABLE 22 AMERICAS HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 48

TABLE 23 AMERICAS HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 49

TABLE 24 AMERICAS HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 49

TABLE 25 AMERICAS HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 49

TABLE 26 AMERICAS HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 49

TABLE 27 AMERICAS HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 50

TABLE 28 NORTH AMERICA HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 50

TABLE 29 NORTH AMERICA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 51

TABLE 30 NORTH AMERICA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 51

TABLE 31 NORTH AMERICA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 51

TABLE 32 NORTH AMERICA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 51

TABLE 33 NORTH AMERICA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 52

TABLE 34 US HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 52

TABLE 35 US HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 52

TABLE 36 US HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 52

TABLE 37 US HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 53

TABLE 38 US HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 53

TABLE 39 CANADA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 54

TABLE 40 CANADA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 54

TABLE 41 CANADA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 54

TABLE 42 CANADA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 55

TABLE 43 CANADA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 55

TABLE 44 LATIN AMERICA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 56

TABLE 45 LATIN AMERICA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 56

TABLE 46 LATIN AMERICA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 56

TABLE 47 LATIN AMERICA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 57

TABLE 48 LATIN AMERICA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 57

TABLE 49 EUROPE HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 58

TABLE 50 EUROPE HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 59

TABLE 51 EUROPE HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 59

TABLE 52 EUROPE HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 59

TABLE 53 EUROPE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 59

TABLE 54 EUROPE HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 60

TABLE 55 GERMANY HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 60

TABLE 56 GERMANY HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 60

TABLE 57 GERMANY HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 61

TABLE 58 GERMANY HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 61

TABLE 59 GERMANY HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 61

TABLE 60 FRANCE HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 62

TABLE 61 FRANCE HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 62

TABLE 62 FRANCE HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 62

TABLE 63 FRANCE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 63

TABLE 64 FRANCE HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 63

TABLE 65 UK HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 64

TABLE 66 UK HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 64

TABLE 67 UK HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 64

TABLE 68 UK HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 65

TABLE 69 UK HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 65

TABLE 70 ITALY HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 66

TABLE 71 ITALY HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 66

TABLE 72 ITALY HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 66

TABLE 73 ITALY HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 67

TABLE 74 ITALY HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 67

TABLE 75 SPAIN HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 68

TABLE 76 SPAIN HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 68

TABLE 77 SPAIN HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 68

TABLE 78 SPAIN HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 69

TABLE 79 SPAIN HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 69

TABLE 80 REST OF EUROPE HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 70

TABLE 81 REST OF EUROPE HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 70

TABLE 82 REST OF EUROPE HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 70

TABLE 83 REST OF EUROPE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 71

TABLE 84 REST OF EUROPE HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 71

TABLE 85 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 72

TABLE 86 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 73

TABLE 87 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 73

TABLE 88 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 73

TABLE 89 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 74

TABLE 90 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 74

TABLE 91 CHINA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 75

TABLE 92 CHINA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 75

TABLE 93 CHINA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 76

TABLE 94 CHINA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 76

TABLE 95 CHINA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 76

TABLE 96 JAPAN HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 77

TABLE 97 JAPAN HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 77

TABLE 98 JAPAN HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 77

TABLE 99 JAPAN HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 78

TABLE 100 JAPAN HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 78

TABLE 101 INDIA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 79

TABLE 102 INDIA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 79

TABLE 103 INDIA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 79

TABLE 104 INDIA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 80

TABLE 105 INDIA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 80

TABLE 106 SOUTH KOREA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 81

TABLE 107 SOUTH KOREA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 81

TABLE 108 SOUTH KOREA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 81

TABLE 109 SOUTH KOREA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 82

TABLE 110 SOUTH KOREA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 82

TABLE 111 AUSTRALIA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 83

TABLE 112 AUSTRALIA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 83

TABLE 113 AUSTRALIA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 83

TABLE 114 AUSTRALIA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 84

TABLE 115 AUSTRALIA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 84

TABLE 116 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 85

TABLE 117 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 85

TABLE 118 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 85

TABLE 119 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 86

TABLE 120 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 86

TABLE 121 ROW HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 87

TABLE 122 ROW HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 87

TABLE 123 ROW HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 87

TABLE 124 ROW HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 88

TABLE 125 ROW HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 88

TABLE 126 MAJOR PLAYERS IN THE GLOBAL HEALTHCARE CRM MARKET 89

TABLE 127 THE MOST ACTIVE PLAYER IN THE GLOBAL HEALTHCARE CRM MARKET 92

TABLE 128 PRODUCT DEVELOPMENT 93

TABLE 129 ACQUISITION 93

TABLE 130 COLLABORATION 93

TABLE 131 HEALTHGRADES OPERATING COMPANY, INC. PRODUCTS/SERVICES OFFERED 94

TABLE 132 HEALTHGRADES OPERATING COMPANY, INC.: KEY DEVELOPMENTS 94

TABLE 133 INFOR PRODUCTS/SERVICES OFFERED 97

TABLE 134 INFOR: KEY DEVELOPMENTS 97

TABLE 135 SALESFORCE.COM, INC.PRODUCTS/SERVICES OFFERED 100

TABLE 136 SALESFORCE.COM, INC.: KEY DEVELOPMENTS 100

TABLE 137 SAP PRODUCTS/SERVICES OFFERED 103

TABLE 138 KEONA HEALTH PRODUCTS/SERVICES OFFERED 104

TABLE 139 MICROSOFT PRODUCTS/SERVICES OFFERED 107

TABLE 140 ORACLE PRODUCTS/SERVICES OFFERED 109

TABLE 141 ACCENTURE PRODUCTS/SERVICES OFFERED 111

TABLE 142 SUGARCRM PRODUCTS/SERVICES OFFERED 113

TABLE 143 HC1 PRODUCTS/SERVICES OFFERED 115

16 LIST OF FIGURES

FIGURE 1 MARKET SYNOPSIS 14

FIGURE 2 GLOBAL HEALTHCARE CRM MARKET: STRUCTURE 15

FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 22

FIGURE 4 MARKET DYNAMICS: ANALYSIS OF THE GLOBAL CRM MARKET 25

FIGURE 1 DRIVERS IMPACT ANALYSIS 27

FIGURE 2 RESTRAINTS IMPACT ANALYSIS 28

FIGURE 3 HEALTHCARE CRM MARKET: VALUE CHAIN ANALYSIS 30

FIGURE 4 PORTER’S FIVE FORCES MODEL 32

FIGURE 5 GLOBAL HEALTHCARE CRM MARKET, BY TYPE 2020 & 2027 (USD MILLION) 34

FIGURE 6 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION 2020 & 2027 (USD MILLION) 37

FIGURE 7 GLOBAL HEALTHCARE CRM MARKET, BY COMPONENT 2020 & 2027 (USD MILLION) 40

FIGURE 8 GLOBAL HEALTHCARE CRM MARKET, BY MODE OF DELIVERY2020 & 2027 (USD MILLION) 42

FIGURE 9 GLOBAL HEALTHCARE CRM MARKET, BY END USER 2020 & 2027 (USD MILLION) 44

FIGURE 10 GLOBAL HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 47

FIGURE 11 AMERICAS HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 48

FIGURE 12 NORTH AMERICA HEALTHCARE CRM MARKET SHARE, BY COUNTRY 2020 (%) 50

FIGURE 13 EUROPE HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 58

FIGURE 14 ASIA-PACIFIC HEALTHCARE CRM MARKET SHARE, BY COUNTRY/REGION 2020 (%) 72

FIGURE 15 BENCHMARKING OF MAJOR COMPETITORS 90

FIGURE 16 COMPETITOR DASHBOARD: GLOBAL HEALTHCARE CRM MARKET 91

FIGURE 17 MAJOR STRATEGY ADOPTED BY KEY PLAYERS IN THE HEALTHCARE CRM MARKET 91

FIGURE 18 GLOBAL HEALTHCARE CRM MARKET, KEY DEVELOPMENTS & GROWTH STRATEGIES (%) 92

FIGURE 19 HEALTHGRADES OPERATING COMPANY, INC.: SWOT ANALYSIS 95

FIGURE 20 INFOR FINANCIAL OVERVIEW SNAPSHOT 96

FIGURE 21 INFOR: SWOT ANALYSIS 97

FIGURE 22 SALESFORCE.COM, INC.FINANCIAL OVERVIEW SNAPSHOT 99

FIGURE 23 SALESFORCE.COM, INC.: SWOT ANALYSIS 101

FIGURE 24 SAP FINANCIAL OVERVIEW SNAPSHOT 102

FIGURE 25 SAP: SWOT ANALYSIS 103

FIGURE 26 KEONA HEALTH: SWOT ANALYSIS 105

FIGURE 27 MICROSOFT FINANCIAL OVERVIEW SNAPSHOT 106

FIGURE 28 MICROSOFT: SWOT ANALYSIS 107

FIGURE 29 ORACLE FINANCIAL OVERVIEW SNAPSHOT 108

FIGURE 30 ORACLE: SWOT ANALYSIS 109

FIGURE 31 ACCENTURE FINANCIAL OVERVIEW SNAPSHOT 111

FIGURE 32 ACCENTURE: SWOT ANALYSIS 112

FIGURE 33 SUGARCRM: SWOT ANALYSIS 114

FIGURE 34 HC1: SWOT ANALYSIS 116

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