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Enterprise Collaboration Market Share

ID: MRFR//6546-HCR | 111 Pages | Author: Aarti Dhapte| December 2024

There are some notable movements towards better connectivity and productivity among teams by organizations investing in communication and collaboration technology tools. One of them is the trending adoption of collaborative suites, which have integrated various modes of communication as well as set up common interfaces. Firms are looking for messaging systems that can be used together with video chats, storage sites, project managers and other similar solutions that provide a conducive environment for teaming up.

The demand for collaboration tools that support flexible and asynchronous communication is being driven by the rise of remote and hybrid work models. Solutions that enable employees to collaborate irrespective of where they work from or their time zone are being pursued by organizations. This trend involves incorporating features such as real-time messaging, file sharing, collaborative document editing among others to accommodate the diverse working styles of remote and hybrid teams.

To enhance user experiences and automate routine tasks, artificial intelligence (AI) and machine learning (ML) are increasingly integrated into collaboration tools. Collaboration processes are streamlined through these technologies which in turn facilitates intelligent search, content recommendations, automated scheduling among others leading to better overall efficiency. Thus the trend towards AI-driven collaboration therefore fits within a wider drive across industry towards smarter and adaptive workplace solutions that derive insights from data in order to improve user productivity.

One of the significant trends impacting the Enterprise Collaboration market is convergence of collaboration with productivity tools within a digital workplace ecosystem. Integrated platforms unifying project management functions with collaboration ones like task tracking, workflow automation etc are what organizations want. In other words this merger seeks to create a holistic digital workspace where idea generation can be done all the way to execution levels of projects thereby supporting end-to-end collaboration.

While choosing collaboration tools security and compliance features have become key considerations today. Collaboration platforms now come with stringent security measures, end-to-end encryption as well as compliance controls so as to address such concerns raised by companies who value data protection and regulatory compliance most. Notably, the importance of secure communication and collaboration especially regarding sensitive information cannot be overstated in light of today’s data protection landscape which is characterized by complex regulations.

Collaboration tools are increasingly focusing on employee wellbeing through inclusion of mental health support features and those touching on work-life balance. Efforts to create a sense of connection and support among remote and distributed teams are being enhanced through features like virtual water cooler spaces, wellness check-ins as well as integrations with well-being apps.

Organizations have started realizing the value of flexibility in how their teams communicate and collaborate thus changing their collaboration practices towards asynchronous communication. Collaboration tools now support both real-time and asynchronous communication modes which fit in different work styles as well as time zones. It means not all collaborations must occur simultaneously thus enabling effective team collaboration respecting individual schedules and preferences.

Covered Aspects:

Report Attribute/Metric Details
Growth Rate   11.9%

Enterprise Collaboration Market Overview


The market for enterprise collaboration is estimated to reach USD 94.8 Billion by 2030, growing at a 11.9% CAGR during the forecast period 2022-2030. The market is strongly driven by the increasing adoption of enterprise collaboration tools for efficient collaboration with remotely located employees within an enterprise. Increasing adoption enterprise collaboration among the BFSI, IT & telecommunication, and healthcare industries also promote the market growth. Furthermore, rising adoption of enterprise collaboration tools for better employee engagement, cost reduction, efficient project management, knowledge management, content management, and boost productivity also drive the market growth globally.


Figure 1: Enterprise Collaboration Market Size, 2022-2030 (USD Billion).


Enterprise Collaboration Market Overview1


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Enterprise collaboration is a type of communication and information system including communication platforms, enterprise social networking platforms, and corporate intranet and public internet tools that are used by employees to collaborate and accomplish various tasks across different departments within an enterprise. Enterprise collaboration tools facilitate efficient communication between multiple offices in different locations, remote workers, and globally distributed workforces of an enterprise. Collaboration allows critical teams working on various projects to connect, engage, and operate together in real-time. Strong enterprise collaboration allows organizations to increase productivity, develop innovative products and solutions, and reduce time-to-market. Enterprise collaboration tools have been broadly classified into various categories: communication tools – providing asynchronous and synchronous communication such as video conferencing, instant messaging, and e-mail. Collaboration tools that help teams within an organization to organize project work with the help of file sharing tools, project planning and management tools, and event scheduling tools. Writing/editing tools that assist team members to collaboratively work on documents and publish them online.


Engaging/networking sites and tools that facilitate social media, networking, and blogging within enterprises. Collaboration tools enable enterprises to build virtual teams across various geographic regions enabling them to work in synchronization. Video-conferencing tools are one of the most widely used collaboration tools among enterprises. One of the promising advantages of enterprise collaboration platform is that it aids in finding the right resource with the help of search tools in a large organization. These tools help employees to reach out to the right person with the right information to bring together the right data and the right people for efficient work sessions. Increasing number of mobile workers and globally distributed project teams are driving the demand for new and enhanced enterprise collaboration tools that permit sharing of large files among different departments within an enterprise. IT teams in various organizations are now focused on implementing collaboration platforms to easily work with employees, partners, and vendors.


However, procuring skilled expertise, interoperability among various applications, and security concerns are some roadblocks that may limit the market growth in the coming years.   


Enterprise Collaboration Market Segmentation


According to Market Research Future, the enterprise collaboration market has been segmented on the basis of component, type, organization size, deployment, vertical, and region.




By component, the enterprise collaboration market is segmented into, solutions and services. Solutions with the highest market share in the enterprise collaboration market typically excel across key components. They offer robust features for communication, file sharing, project management, and integration with existing workflows. Additionally, successful solutions prioritize user-friendly interfaces, scalability, and security, meeting diverse enterprise needs. Effective customer support, continuous innovation, and adaptability to evolving technologies contribute to their dominance. This comprehensive approach ensures seamless collaboration, driving user satisfaction and adoption, ultimately establishing these solutions as industry leaders in the competitive enterprise collaboration market.


By type, the enterprise collaboration market is segmented into asynchronous and synchronous. Synchronous collaboration is gaining traction as it involves real-time interactions like video conferencing and instant messaging, is often favored for quick decision-making and team connectivity. This is particularly essential in industries requiring immediate communication, such as finance or customer support. Whereas asynchronous collaboration, focusing on delayed interactions like email and document sharing, suits tasks with flexible timelines, offering users the freedom to contribute at their convenience.


By organization size, the enterprise collaboration market is segmented into large enterprises and SMEs. Large enterprises currently dominate the enterprise collaboration market due to their greater financial resources, expansive teams, and complex collaboration requirements. Large organizations often invest in comprehensive collaboration solutions to streamline communication, enhance productivity, and manage extensive workflows efficiently. However, the SMEs are likely to grow at a healthy rate in coming years. The evolution of more cost-effective and scalable collaboration tools, coupled with advancements in cloud technology, enables SMEs to access and implement sophisticated collaboration solutions without the significant upfront costs associated with traditional on-premises systems. As technology becomes more accessible and user-friendly, SMEs are empowered to adopt tailored collaboration platforms that suit their specific needs. Moreover, the growing trend towards remote and flexible work arrangements further fuels the demand for agile collaboration tools, making SMEs more inclined to invest in and drive the future growth of the enterprise collaboration market.


By deployment, the enterprise collaboration market is segmented into cloud and on-premises. Cloud-based collaboration solutions offer businesses the ability to access tools and resources from anywhere with an internet connection, promoting remote work and enhancing overall flexibility. Additionally, cloud deployments eliminate the need for extensive on-premises infrastructure, reducing costs and complexity. The scalability of cloud solutions allows businesses to easily adapt to changing collaboration needs, accommodating growth or fluctuations in user numbers. Cloud-based platforms also benefit from automatic updates, ensuring that organizations have access to the latest features and security measures without the burden of manual maintenance.


By vertical, the enterprise collaboration market is segmented into BFSI, IT & telecommunications, retail, healthcare, travel & hospitality, transportation & logistics, government, energy & utilities, education, and others. In BFSI sector, collaboration is crucial for real-time communication, secure data sharing, and compliance management. Enterprise collaboration tools facilitate seamless communication between different branches, teams, and departments. Enhanced collaboration is vital for efficient project management, customer service, and regulatory compliance. As the BFSI industry deals with sensitive financial data, secure and compliant collaboration platforms help maintain data integrity and confidentiality.


Further, the IT & Telecommunications sector is also creating immense growth opportunities for the enterprise collaboration market, as it relies heavily on collaboration tools to support distributed teams, foster innovation, and manage complex projects. Collaboration is integral for software development, troubleshooting, and customer support. Real-time communication tools aid in quick issue resolution, while collaborative project management platforms improve overall efficiency.


Based on region, North America, Europe, Asia-Pacific, Middle East & Africa, and South America. The North America enterprise collaboration market is experiencing significant growth due the region's robust technological infrastructure and widespread adoption of digital transformation initiatives propel the demand for advanced collaboration solutions. Further, the surge in remote work and the need for seamless communication among geographically dispersed teams, especially accelerated by the COVID-19 pandemic, is driving organizations to invest in collaboration tools. Additionally, the presence of major technology players and innovative startups in North America fosters a competitive landscape, encouraging continuous development and adoption of cutting-edge collaboration solutions. Furthermore, the emphasis on enhancing productivity, fostering innovation, and improving overall business efficiency further fuels the demand for enterprise collaboration tools in North America, making it a dynamic and growing market for collaborative technologies across various industries.


Enterprise Collaboration Market Key Players


MRFR recognizes the following key players in the global enterprise collaboration market: 



  • Adobe Inc.

  • Cisco Systems, Inc

  • Atlassian Corporation Plc.

  • Facebook, Inc.

  • Google LLC

  • IBM Corporation

  • Microsoft Corporation

  • Igloo Software

  • Jive Software

  • Mitel Networks Corporation

  • Salesforce.com, Inc.

  • SAP SE

  • Slack Technologies

  • TIBCO Software Inc.

  • VMware, Inc.

  • Dell Technologies


The prominent players keep innovating and investing in research and development to present a cost-effective product portfolio. There has been recent mergers and acquisitions among the key players, a strategy the business entities leverage to strengthen their reach to the customers.


Enterprise Collaboration Market Regional Analysis


The global enterprise collaboration market is estimated to grow at a significant rate during the forecast period from 2018 to 2024. The geographical analysis of enterprise collaboration market has been done for North America (the US, Canada, Mexico), Europe (the UK, Germany, France, Spain, Italy, the rest of Europe),  Asia-Pacific (China, Japan, India, Singapore, Australia, the rest of Asia-Pacific) and the rest of the world (the Middle East and Africa and South America).


Currently, North America holds the largest market share due to the growing adoption of enterprise collaboration software among enterprises for better employee engagement and workforce collaboration. Among the North American countries, the US accounts for the largest market share due to rising implementation of collaboration tools within large enterprises as well as SMEs in the IT & telecommunication sector. Europe accounted for the second-largest market share due to rising adoption of enterprise collaboration solutions in countries such as the UK, Germany, France, Spain, Italy, and Sweden. Asia-Pacific region accounted for the third-largest market share and is expected to expand at the highest growth rate due to the adoption of enterprise collaboration solutions in China, Japan, India, Australia, Singapore, South Korea, and other Asian countries. South America and the Middle East & Africa region is expected to achieve substantial market growth with key players focused on investing in this region to offer enterprise collaboration services to small- and medium-sized enterprises.


Recent developments


In April 2023, Google Cloud introduced an AI-enhanced platform designed for prior authorization and claims processing, incorporating a cutting-edge data and analytics tool. This innovative solution is designed to transform unstructured data into a structured format, aiding payers in adhering to both current and anticipated CMS regulations related to interoperability and prior authorization. The platform also leverages HL7 FHIR for seamless integration and compliance.


In April 2023, Evernote and Notion, popular note-taking apps, introduce features catering to enterprise needs. Evernote Teams enhances collaboration, security, and governance, while Notion offers wikis and collaboration features. Their bottom-up adoption, user-friendly interfaces, and scalability address remote work challenges.


In February 2022, IceWarp, a leading global developer of unified collaboration tools and messaging solutions catering to companies of various scales, bolstered its footprint in the Middle East. The company marked this expansion by inaugurating its inaugural office strategically located in the vibrant Business Bay area of Dubai. IceWarp specializes in delivering cost-effective, seamlessly integrated communication solutions that are user-friendly, safeguarding all facets of corporate collaboration and productivity.


In June 2021, Morgan Stanley engaged in a collaboration with Microsoft to expedite its digital transformation. Microsoft Azure, renowned for data privacy, was chosen to facilitate the firm's cloud transition.


In May 2021, Google joined forces with SpaceX to ensure secure global connectivity. Leveraging SpaceX's Starlink, the collaboration aimed to deliver high-speed connectivity throughout Google Cloud's infrastructure, offering businesses smooth and secure cloud access.


Intended Audience




  • Enterprise collaboration software vendors




  • Enterprise collaboration service providers




  • Managed service providers




  • System Integrators




  • Enterprise collaboration system investors




  • Government enterprises




  • Technology consultants and advisory firms




  • Value added resellers




  • Collaboration tools developers





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