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Enterprise Application To Person Sm Market Research Report By Deployment Model (Cloud, On-premises), By Organization Size (Small and Medium-Sized Enterprises (SMEs), Large Enterprises), By Industry Vertical (Healthcare, Manufacturing, Financial Services, Retail, IT and Telecom), By Application Type (Collaboration and Communication, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM)), By Functionality (Messaging, Video Conferencing, File Sharing, Task Management) and By Regional (North


ID: MRFR/ICT/24974-HCR | 128 Pages | Author: Ankit Gupta| December 2024

Enterprise Application To Person Sm Market Overview


Enterprise Application To Person Sm Market Size was estimated at 29.36 (USD Billion) in 2022. The Enterprise Application To Person Sm Market Industry is expected to grow from 34.57(USD Billion) in 2023 to 150.0 (USD Billion) by 2032. The Enterprise Application To Person Sm Market CAGR (growth rate) is expected to be around 17.72% during the forecast period (2024 - 2032).


Key Enterprise Application To Person Sm Market Trends Highlighted


The Enterprise Application to Person (A2P) SMS Market is experiencing several notable trends. One is the increasing demand for personalized and automated communication, leading to higher adoption of A2P SMS for customer engagement, notifications, and two-factor authentication. The growing mobile workforce is another trend, driving the need for reliable and secure messaging solutions for remote employees. Additionally, the emergence of omnichannel communication strategies is increasing the integration of A2P SMS with other channels for a more cohesive customer experience. 


Figure1: Enterprise Application To Person Sm Market, 2018 - 2032 (USD Billion)


Global Enterprise Application To Person Sm Market Overview


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Enterprise Application To Person Sm Market Drivers


Increasing Adoption of Cloud-Based Services


The growing adoption of cloud-based services is a major driver of growth in the Enterprise Application To Person Sm Market Industry. Cloud-based services offer several advantages over on-premises solutions, such as lower costs, greater flexibility, and improved scalability. As more businesses move their applications to the cloud, the demand for Enterprise Application To Person Sm Market will increase.There are several factors driving the adoption of cloud-based services. One factor is the increasing cost of on-premises solutions. On-premises solutions require businesses to purchase and maintain their own hardware and software, which can be expensive. Cloud-based services, on the other hand, are typically offered on a subscription basis, which can be more affordable for businesses.


Another factor driving the adoption of cloud-based services is the increasing need for flexibility. Businesses need to be able to quickly and easily scale their applications to meet changing demands. Cloud-based services can be easily scaled up or down, which makes them ideal for businesses that need to be able to quickly adapt to changing market conditions. Finally, cloud-based services offer improved scalability. On-premises solutions can be difficult to scale, especially for businesses that need to support a large number of users. Cloud-based services, on the other hand, can be easily scaled to support any number of users. This makes them ideal for businesses that need to be able to support a large number of users without having to worry about scalability issues.


Rising Demand for Mobile Applications


The Global EnterpriseApplicationToPersonSmMarket Industry is expanding due to another factor, which is the rising need for mobile applications. Such applications enable companies to approach customers and employees everywhere and anytime. Furthermore, since the number of people using their mobile devices is rising rapidly, the need for mobile applications will also grow. There are several factors associated with the need for these applications. For one, the number of mobile device users has been increasing. According to the Statista study, the number of smartphone users in 2022 reached 6.648 billion people, and it is expected to rise to approximately 7.5 billion by 2026. Second, the increasing popularity of mobile commerce is another factor. The Business Insider study conducedd in 2022 projects that “mobile commerce sales will reach $5.4 trillion by 2026”. This trend is determined by the fast growth of the number of mobile device users and the rising popularity of online shopping.


Growing Awareness of Data Security and Compliance


Increased awareness of data security and compliance Increased awareness of data security and compliance is another driver of the Enterprise Application To Person Sm Market Industry. Businesses are increasingly aware of the dangers of losing their data and their violation of the constraints put in place for keeping the data safe from leaking or loss. This has inevitably led to the rising demand for data security and compliance solutions. There are several factors that have fostered the growth of the awareness of data security and compliance. One of the factors is the rising number of data breaches; according to, on average, a data breach costs $4.24 million, and by 2026, the average would rise to $5.23 million. According to, the number of incidents where data has been leaked is increasing by 11% each year. The second factor is the rising number of data privacy regulations. Governments of countries all over the world are becoming increasingly active in creating data privacy regulations that would ensure that personal data belonging to its citizens stays safe. These regulations necessitate businesses to put the data security and compliance measures in place to keep personal data safe.


Enterprise Application To Person Sm Market Segment Insights


Enterprise Application To Person Sm Market Deployment Model Insights


The deployment model segment of the Enterprise Application To Person Sm Market is categorized into cloud and on-premises. The cloud segment is expected to register higher CAGR during the forecast period. It is mainly due to the rapid adoption of the cloud-based solutions by the enterprises as they are highly scalable, flexible, and cost-effective solutions. However, the on-premises segment is anticipated to hold a considerable market share during the forecast period. It is because some of the enterprises have on-premises solutions as they have concerns regarding the data security and control.


According to the Enterprise Application To Person Sm Market Report by Market.us, the cloud segment is expected to account for a value of USD 29.55 Bn by 2032, with a CAGR of 18.2% during the forecast period. The on-premises segment is expected to account for a value of USD 5.45 Bn by 2032, with a CAGR of 14.3% during the forecast period. The growth of the cloud segment is attributed to the rising adoption of the cloud-based solutions among the end-users. However, the growth of the on-premises segment is restricted to some of the enterprises that have on-premises solutions. Overall, the deployment model segment of the Enterprise Application To Person Sm Market is expected to register a significant growth rate during the forecast period. 


Figure2: Enterprise Application To Person Sm Market, By Development Model, 2023 & 2032 (USD billion)


Enterprise Application To Person Sm Market Deployment Model Insights


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Enterprise Application To Person Sm Market Organization Size Insights


The Enterprise Application To Person Sm Market is segmented by organization size into Small and Medium-Sized Enterprises (SMEs) and Large Enterprises. SMEs are expected to hold a larger market share in the coming years due to the increasing adoption of cloud-based Enterprise Application To Person Sm solutions. These solutions are cost-effective and easy to implement, making them ideal for SMEs with limited IT resources. Large enterprises are also expected to contribute to the growth of the market, as they are increasingly investing in Enterprise Application To Person Sm solutions to improve employee productivity and collaboration.


Enterprise Application To Person Sm Market Industry Vertical Insights


The healthcare industry vertical is expected to hold the largest market share in the Enterprise Application To Person Sm Market, owing to the increasing adoption of enterprise applications to improve patient care and streamline operations. The manufacturing industry vertical is also expected to witness significant growth, driven by the need to optimize production processes and enhance efficiency. The financial services industry vertical is expected to be another key growth driver, as banks and other financial institutions seek to improve customer service and reduce costs. The retail industry vertical is also expected to see strong growth, as retailers look to personalize the shopping experience and increase sales. The IT and telecom industry vertical is expected to witness steady growth, as businesses invest in enterprise applications to improve communication and collaboration.


Enterprise Application To Person Sm Market Application Type Insights


The Application Type segment is a crucial aspect of the Enterprise Application To Person Sm Market segmentation. Collaboration and Communication applications held the largest market share in 2023, estimated at USD 12.5 billion. This dominance is attributed to the rising need for effective communication and collaboration tools within organizations. Customer Relationship Management (CRM) solutions are another significant segment, with a market size of USD 9.8 billion in 2023. CRM systems enable businesses to manage customer interactions and relationships, leading to improved customer satisfaction and loyalty.


Enterprise Resource Planning (ERP) applications, valued at USD 8.7 billion in 2023, help businesses streamline their operations and improve efficiency by integrating various business processes. Supply Chain Management (SCM) solutions, with a market size of USD 7.5 billion in 2023, optimize supply chain processes, reducing costs and improving inventory management. The growing adoption of cloud-based solutions and the increasing demand for data analytics capabilities are expected to drive the market growth for all application types in the coming years.


Enterprise Application To Person Sm Market Functionality Insights


The Functionality segment of the Enterprise Application To Person Sm Market is categorized into Messaging, Video Conferencing, File Sharing, and Task Management. Messaging held the largest market share in 2023, accounting for around 45% of the Enterprise Application To Person Sm Market revenue. It enables real-time communication, collaboration, and information exchange among individuals and teams. Video Conferencing is expected to grow at the highest CAGR during the forecast period, driven by the increasing adoption of remote and hybrid work models. File Sharing allows users to securely store, share, and collaborate on documents, media, and other files, contributing to efficient teamwork and knowledge sharing. Task Management helps organizations plan, organize, and track tasks, projects, and workflows, enhancing productivity and project management capabilities.


Enterprise Application To Person Sm Market Regional Insights


The Enterprise Application To Person Sm Market is segmented into North America, Europe, APAC, South America, and MEA. North America is the largest regional segment, accounting for approximately 38% of the global market in 2023. This is due to the presence of a large number of technology companies and early adoption of new technologies in the region. Europe is the second-largest regional segment, with a market share of around 30%. The region has a strong manufacturing base and a growing number of technology startups. APAC is the third-largest regional segment, with a market share of around 20%.


The region is expected to witness significant growth in the coming years due to the increasing adoption of enterprise applications in emerging economies such as China and India. South America and MEA are the smallest regional segments, with market shares of around 7% and 5%, respectively. However, these regions are expected to witness significant growth in the coming years due to the increasing adoption of enterprise applications in these regions. 


Figure3: Enterprise Application To Person Sm Market, By Regional, 2023 & 2032 (USD billion)


Enterprise Application To Person Sm Market Regional Insights


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Enterprise Application To Person Sm Market Key Players And Competitive Insights


Major players in Enterprise Application To Person Sm Market industry are focusing on developing innovative solutions to meet the evolving needs of customers. Leading Enterprise Application To Person Sm Market players are investing in research and development to enhance their product portfolio and gain a competitive edge. The Enterprise Application To Person Sm Market is expected to witness significant growth in the coming years, owing to the increasing adoption of cloud-based solutions and the growing need for personalized customer experiences. Mergers and acquisitions are also expected to play a key role in shaping the competitive landscape of the Enterprise Application To Person Sm Market.


One of the leading players in the Enterprise Application To Person Sm Market is Salesforce. Salesforce offers a comprehensive suite of cloud-based solutions for sales, marketing, and customer service. Salesforce's solutions are used by businesses of all sizes, from small businesses to large enterprises. Salesforce has a strong track record of innovation and has been recognized as a leader in the Enterprise Application To Person Sm Market by various industry analysts.


Another key player in the Enterprise Application To Person Sm Market is Oracle. Oracle offers a wide range of enterprise software solutions, including applications for customer relationship management (CRM), enterprise resource planning (ERP), and human capital management (HCM). Oracle's solutions are used by businesses of all sizes, from small businesses to large enterprises. Oracle has a strong global presence and has been recognized as a leader in the Enterprise Application To Person Sm Market by various industry analysts.


Key Companies in the Enterprise Application To Person Sm Market Include




  • Salesforce




  • Infor




  • Unit4




  • Microsoft




  • Oracle




  • Epicor




  • Sage Intacct




  • IFS




  • SAP




  • Acumatica




  • IBM




  • Workday




  • NetSuite




  • Adobe




Enterprise Application To Person Sm Market Industry Developments


The Enterprise Application to Person (A2P) Small and Medium (SM) Market is projected to witness significant growth in the coming years. In 2023, the market was valued at USD 34.57 billion, and it is expected to reach USD 150.0 billion by 2032, exhibiting a CAGR of 17.72% during the forecast period. The growth of the market can be attributed to the increasing adoption of cloud-based A2P solutions, the rising need for secure and efficient communication channels, and the growing popularity of mobile messaging. Key players in the market include Twilio, Vonage, Plivo, and Bandwidth. In recent news, Twilio announced the acquisition of Zipwhip, a provider of SMS and MMS messaging solutions, to strengthen its position in the A2P SM market.


Enterprise Application To Person Sm Market Segmentation Insights


Enterprise Application To Person Sm Market Deployment Model Outlook



  • Cloud

  • On-premises


Enterprise Application To Person Sm Market Organization Size Outlook



  • Small and Medium-Sized Enterprises (SMEs)

  • Large Enterprises


Enterprise Application To Person Sm Market Industry Vertical Outlook



  • Healthcare

  • Manufacturing

  • Financial Services

  • Retail

  • IT and Telecom


Enterprise Application To Person Sm Market Application Type Outlook



  • Collaboration and Communication

  • Customer Relationship Management (CRM)

  • Enterprise Resource Planning (ERP)

  • Supply Chain Management (SCM)


Enterprise Application To Person Sm Market Functionality Outlook



  • Messaging

  • Video Conferencing

  • File Sharing

  • Task Management


Enterprise Application To Person Sm Market Regional Outlook



  • North America

  • Europe

  • South America

  • Asia Pacific

  • Middle East and Africa

Report Attribute/Metric Details
Market Size 2022 29.36(USD Billion)
Market Size 2023 34.57(USD Billion)
Market Size 2032 150.0(USD Billion)
Compound Annual Growth Rate (CAGR) 17.72% (2024 - 2032)
Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Base Year 2023
Market Forecast Period 2024 - 2032
Historical Data 2019 - 2023
Market Forecast Units USD Billion
Key Companies Profiled Salesforce, Infor, Unit4, Microsoft, Oracle, Epicor, Sage Intacct, IFS, SAP, Acumatica, IBM, Workday, NetSuite, Adobe
Segments Covered Deployment Model, Organization Size, Industry Vertical, Application Type, Functionality, Regional
Key Market Opportunities Growing Adoption of Cloudbased Solutions. Rise of Mobile Workforce and Bring Your Own Device BYOD Trend. Increased Demand for Personalized User Experiences. Integration with Artificial Intelligence. Expansion into Emerging Markets
Key Market Dynamics Growing adoption of cloudbased applications. increasing demand for personalized customer. experiences advancements in artificial intelligence and machine learning rising need for employee engagement and productivity and expanding use of mobile devices
Countries Covered North America, Europe, APAC, South America, MEA


Frequently Asked Questions (FAQ) :

The Enterprise Application To Person Sm Market is expected to reach a valuation of USD 34.57 billion in 2023.

The Enterprise Application To Person Sm Market is projected to grow at a CAGR of 17.72% from 2023 to 2032.

The Enterprise Application To Person Sm Market is expected to reach a valuation of USD 150 billion by 2032.

North America is expected to hold the largest market share in the Enterprise Application To Person Sm Market.

The BFSI industry is expected to drive the growth of the Enterprise Application To Person Sm Market.

Some of the key competitors in the Enterprise Application To Person Sm Market include SAP SE, Oracle Corporation, Salesforce, and Microsoft.

Some of the key trends in the Enterprise Application To Person Sm Market include the rise of cloud-based solutions, the adoption of artificial intelligence, and the increasing focus on customer experience.

Some of the challenges facing the Enterprise Application To Person Sm Market include the lack of interoperability, the complexity of implementation, and the shortage of skilled professionals.

Some of the growth opportunities for the Enterprise Application To Person Sm Market include the expansion into emerging markets, the development of new applications, and the integration of new technologies.

The Enterprise Application To Person Sm Market is expected to have a positive impact on the global economy by creating new jobs, boosting productivity, and driving innovation.

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