TABLE OF CONTENTS
1 Executive Summary
2 Scope of the Report
2.1 Market Definition
2.2 Scope of the Study
2.2.1 Research Objectives
2.2.2 Assumptions & Limitations
2.3 Markets Structure
3 Market Research Methodology
3.1 Research Process
3.2 Secondary Research
3.3 Primary Research
3.4 Forecast Model
4 Market Landscape
4.1 Porter’s Five Forces Analysis
4.1.1 Threat of New Entrants
4.1.2 Bargaining power of buyers
4.1.3 Threat of substitutes
4.1.4 Segment rivalry
4.2 Value Chain/Supply Chain of Global CRM Analytics Market
5 Industry Overview of Global CRM Analytics Market
5.1 Introduction
5.2 Growth Drivers
5.3 Impact analysis
5.4 Market Challenges
6 Market Trends
6.1 Introduction
6.2 Growth Trends
6.3 Impact analysis
7. Global CRM Analytics Market by Type
7.1 Introduction
7.2 Sales Analytics
7.2.1 Market Estimates & Forecast, 2023-2032
7.2.2 Market Estimates & Forecast by Region, 2023-2032
7.3 Customer Analytics
7.3.1 Market Estimates & Forecast, 2023-2032
7.3.2 Market Estimates & Forecast by Region, 2023-2032
7.4 Contact Center Analytics
7.4.1 Market Estimates & Forecast, 2023-2032
7.4.2 Market Estimates & Forecast by Region, 2023-2032
7.5 Marketing analytics
7.5.1 Market Estimates & Forecast, 2023-2032
7.5.2 Market Estimates & Forecast by Region, 2023-2032
7.6 Web & social media analytics
7.6.1 Market Estimates & Forecast, 2023-2032
7.6.2 Market Estimates & Forecast by Region, 2023-2032
8. Global CRM Analytics Market by Deployment
8.1 Introduction
8.2 Cloud
8.2.1 Market Estimates & Forecast, 2023-2032
8.2.2 Market Estimates & Forecast by Region, 2023-2032
8.3 On-premise
8.3.1 Market Estimates & Forecast, 2023-2032
8.3.2 Market Estimates & Forecast by Region, 2023-2032
9. Global CRM Analytics Market by Organization Size
9.1 Introduction
9.2 Small & Medium Enterprises
9.2.1 Market Estimates & Forecast, 2023-2032
9.2.2 Market Estimates & Forecast by Region, 2023-2032
9.3 Large Enterprises
9.3.1 Market Estimates & Forecast, 2023-2032
9.3.2 Market Estimates & Forecast by Region, 2023-2032
10. Global CRM Analytics Market by End-User
10.1 Introduction
10.2 IT & Telecommunication
10.2.1 Market Estimates & Forecast, 2023-2032
10.2.2 Market Estimates & Forecast by Region, 2023-2032
10.3 Healthcare
10.3.1 Market Estimates & Forecast, 2023-2032
10.3.2 Market Estimates & Forecast by Region, 2023-2032
10.4 Manufacturing
10.4.1 Market Estimates & Forecast, 2023-2032
10.4.2 Market Estimates & Forecast by Region, 2023-2032
10.5 Retail
10.5.1 Market Estimates & Forecast, 2023-2032
10.5.2 Market Estimates & Forecast by Region, 2023-2032
10.6 BFSI
10.6.1 Market Estimates & Forecast, 2023-2032
10.6.2 Market Estimates & Forecast by Region, 2023-2032
10.7 Others
10.7.1 Market Estimates & Forecast, 2023-2032
10.7.2 Market Estimates & Forecast by Region, 2023-2032
11. Global CRM Analytics Market by Region
11.1 Introduction
11.2 North America
11.2.1 Market Estimates & Forecast, 2023-2032
11.2.2 Market Estimates & Forecast by Type, 2023-2032
11.2.3 Market Estimates & Forecast by Deployment, 2023-2032
11.2.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.2.5 Market Estimates & Forecast by End-User, 2023-2032
11.2.6 U.S.A
11.2.6.1 Market Estimates & Forecast, 2023-2032
11.2.6.2 Market Estimates & Forecast by Type, 2023-2032
11.2.6.3 Market Estimates & Forecast by Deployment, 2023-2032
11.2.6.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.2.6.5 Market Estimates & Forecast by End-User, 2023-2032
11.2.7 Mexico
11.2.7.1 Market Estimates & Forecast, 2023-2032
11.2.7.2 Market Estimates & Forecast by Type, 2023-2032
11.2.7.3 Market Estimates & Forecast by Deployment, 2023-2032
11.2.7.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.2.7.5 Market Estimates & Forecast by end-User, 2023-2032
11.2.8 Canada
11.2.8.1 Market Estimates & Forecast, 2023-2032
11.2.8.2Market Estimates & Forecast by Type, 2023-2032
11.2.8.3 Market Estimates & Forecast by Type, 2023-2032
11.2.8.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.2.8.5 Market Estimates & Forecast by End-User, 2023-2032
11.3 Europe
11.3.1 Market Estimates & Forecast, 2023-2032
11.3.2 Market Estimates & Forecast by Type, 2023-2032
11.3.3 Market Estimates & Forecast by Deployment, 2023-2032
11.3.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.3.5 Market Estimates & Forecast by End-User, 2023-2032
11.3.6 Germany
11.3.6.1 Market Estimates & Forecast, 2023-2032
11.3.6.2 Market Estimates & Forecast by Type, 2023-2032
11.3.6.3 Market Estimates & Forecast by Deployment, 2023-2032
11.3.6.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.3.6.5 Market Estimates & Forecast by End-User, 2023-2032
11.3.7. France
11.3.7.1 Market Estimates & Forecast, 2023-2032
11.3.7.2 Market Estimates & Forecast by Type, 2023-2032
11.3.7.3 Market Estimates & Forecast by Deployment, 2023-2032
11.3.7.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.3.7.5 Market Estimates & Forecast by End-User, 2023-2032
11.3.8 Italy
11.3.8.1 Market Estimates & Forecast, 2023-2032
11.3.8.2 Market Estimates & Forecast by Type, 2023-2032
11.3.8.3 Market Estimates & Forecast by Deployment, 2023-2032
11.3.8.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.3.8.5 Market Estimates & Forecast by End-User, 2023-2032
11.3.9 Spain
11.3.9.1 Market Estimates & Forecast, 2023-2032
11.3.9.2 Market Estimates & Forecast by Type, 2023-2032
11.3.9.3 Market Estimates & Forecast by Deployment, 2023-2032
11.3.9.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.3.9.5 Market Estimates & Forecast by End-User, 2023-2032
11.3.10 U.K
11.3.10.1 Market Estimates & Forecast, 2023-2032
11.3.10.2 Market Estimates & Forecast by Type, 2023-2032
11.3.10.3 Market Estimates & Forecast by Deployment, 2023-2032
11.3.10.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.3.10.5 Market Estimates & Forecast by End-User, 2023-2032
11.4 Asia Pacific
11.4.1 Market Estimates & Forecast, 2023-2032
11.4.2 Market Estimates & Forecast by Type, 2023-2032
11.4.3 Market Estimates & Forecast by Deployment, 2023-2032
11.4.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.4.5 Market Estimates & Forecast by End-User, 2023-2032
11.4.6 China
11.4.6.1 Market Estimates & Forecast, 2023-2032
11.4.6.2 Market Estimates & Forecast by Type, 2023-2032
11.4.6.3 Market Estimates & Forecast by Deployment, 2023-2032
11.4.6.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.4.6.5 Market Estimates & Forecast by End-User, 2023-2032
11.4.7 India
11.4.7.1 Market Estimates & Forecast, 2023-2032
11.4.7.2 Market Estimates & Forecast by Type, 2023-2032
11.4.7.3 Market Estimates & Forecast by Deployment, 2023-2032
11.4.7.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.4.7.5 Market Estimates & Forecast by End-User, 2023-2032
11.4.8 Japan
11.4.8.1 Market Estimates & Forecast, 2023-2032
11.4.8.2 Market Estimates & Forecast by Type, 2023-2032
11.4.8.3 Market Estimates & Forecast by Deployment, 2023-2032
11.4.8.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.4.8.5 Market Estimates & Forecast by End-User, 2023-2032
11.4.9 Rest of Asia Pacific
11.4.9.1 Market Estimates & Forecast, 2023-2032
11.4.9.2 Market Estimates & Forecast by Type, 2023-2032
11.4.9.3 Market Estimates & Forecast by Deployment, 2023-2032
11.4.9.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.4.9.4 Market Estimates & Forecast by End-User, 2023-2032
11.5 Rest of the World
11.5.1 Market Estimates & Forecast, 2023-2032
11.5.2 Market Estimates & Forecast by Type, 2023-2032
11.5.3 Market Estimates & Forecast by Deployment, 2023-2032
11.5.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.5.5 Market Estimates & Forecast by End-User, 2023-2032
11.6 The Middle East & Africa
11.6.1 Market Estimates & Forecast, 2023-2032
11.6.2 Market Estimates & Forecast by Type, 2023-2032
11.6.3 Market Estimates & Forecast by Deployment, 2023-2032
11.6.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.6.5 Market Estimates & Forecast by End-User, 2023-2032
11.7 Latin America
11.7.1 Market Estimates & Forecast, 2023-2032
11.7.2 Market Estimates & Forecast by Type, 2023-2032
11.7.3 Market Estimates & Forecast by Deployment, 2023-2032
11.7.4 Market Estimates & Forecast by Organization Size, 2023-2032
11.7.5 Market Estimates & Forecast by End-User, 2023-2032
12. Company Profiles
12.1 Salesforce Inc. (U.S.)
12.1.1 Company Overview
12.1.2 Type/Business Segment Overview
12.1.3 Financial Updates
12.1.4 Key Developments
12.2 IBM (U.S.)
12.2.1 Company Overview
12.2.2 Type/Business Segment Overview
12.2.3 Financial Updates
12.2.4 Key Developments
12.3 SAP AG (Germany)
12.3.1 Company Overview
12.3.2 Type/Business Segment Overview
12.3.3 Financial Updates
12.3.4 Key Developments
12.4 SAS Institute Inc. (U.S.)
12.4.1 Company Overview
12.4.2 Type/Business Segment Overview
12.4.3 Financial Updates
12.4.4 Key Developments
12.5 Oracle Corporation (U.S.)
12.5.1 Company Overview
12.5.2 Type/Business Segment Overview
12.5.3 Financial Updates
12.5.4 Key Developments
12.6 Teradata Corporation (U.S.)
12.6.1 Company Overview
12.6.2 Type/Business Segment Overview
12.6.3 Financial Updates
12.6.4 Key Developments
12.7 Accenture PLC (Ireland)
12.7.1 Company Overview
12.7.2 Type/Business Segment Overview
12.7.3 Financial Updates
12.7.4 Key Developments
12.8 Angoss Software Corporation (Canada)
12.8.1 Company Overview
12.8.2 Type/Business Segment Overview
12.8.3 Financial Updates
12.8.4 Key Developments
12.9 Microsoft Corporation (U.S.)
12.9.1 Company Overview
12.9.2 Type/Business Segment Overview
12.9.3 Financial Updates
12.9.4 Key Developments
12.10 Infosys Ltd (India)
12.10.1 Company Overview
12.10.2 Type/Business Segment Overview
12.10.3 Financial Updates
12.10.4 Key Developments
LIST OF TABLES
Table 1 Global CRM Analytics Market: By Region, 2023-2032
Table 2 North America CRM Analytics Market: By Country, 2023-2032
Table 3 Europe CRM Analytics Market: By Country, 2023-2032
Table 4 Asia-Pacific CRM Analytics Market: By Country, 2023-2032
Table 5 Rest of the World CRM Analytics Market: By Country, 2023-2032
Table 6 Latin America CRM Analytics Market: By Country, 2023-2032
Table 7 Global CRM Analytics by Type Market: By Regions, 2023-2032
Table 8 North America CRM Analytics by Type Market: By Country, 2023-2032
Table 9 Europe CRM Analytics by Type Market: By Country, 2023-2032
Table10 Asia Pacific CRM Analytics by Type Market: By Country, 2023-2032
Table11 The Middle East & Africa CRM Analytics by Type Market: By Country, 2023-2032
Table12 Latin America CRM Analytics by Type Market: By Country, 2023-2032
Table13 Global CRM Analytics by Type Market: By Regions, 2023-2032
Table14 North America CRM Analytics by Type Market: By Country, 2023-2032
Table15 Europe CRM Analytics by Type Market: By Country, 2023-2032
Table16 Asia-Pacific CRM Analytics by Type Market: By Country, 2023-2032
Table17 Rest of the World CRM Analytics by Type Market: By Country, 2023-2032
Table18 Latin America CRM Analytics by Type Market: By Country, 2023-2032
Table19 North America CRM Analytics by Type Market: By Country, 2023-2032
Table20 Europe CRM Analytics for Type Market: By Country, 2023-2032
Table21 Asia-Pacific CRM Analytics for Type Market: By Country, 2023-2032
Table22 Rest of the World CRM Analytics for Type Market: By Country, 2023-2032
Table23 Latin America CRM Analytics for Type Market: By Country, 2023-2032
Table24 Global Type Market: By Region, 2023-2032
Table25 Global Constructive Method Market: By Region, 2023-2032
Table26 Global Type : By Region, 2023-2032
Table27 North America CRM Analytics Market, By Country
Table28 North America CRM Analytics Market, By Type
Table29 North America CRM Analytics Market, By Type
Table30 Europe: CRM Analytics Market, By Country
Table31 Europe: CRM Analytics Market, By Type
Table32 Europe: CRM Analytics Market, By Type
Table33 Asia-Pacific: CRM Analytics Market, By Country
Table34 Asia-Pacific: CRM Analytics Market, By Type
Table35 Asia-Pacific: CRM Analytics Market, By Type
Table36 Rest of the World : CRM Analytics Market, By Country
Table37 Rest of the World :CRM Analytics Market, By Type
Table38 Rest of the World :CRM Analytics Market, By Type
Table39 Latin America: CRM Analytics Market, By Country
Table40 Latin America : CRM Analytics Market, By Type
Table41 Latin America : CRM Analytics Market, By Type
LIST OF FIGURES
FIGURE 1 Global CRM Analytics Market segmentation
FIGURE 2 Forecast Methodology
FIGURE 3 Five Forces Analysis of Global CRM Analytics Market
FIGURE 4 Value Chain of Global CRM Analytics Market
FIGURE 5 Share of Global CRM Analytics Market in 2020, by country (in %)
FIGURE 6 Global CRM Analytics Market, 2023-2032,
FIGURE 7 Sub segments of Type
FIGURE 8 Global CRM Analytics Market size by Type, 2020
FIGURE 9 Share of Global CRM Analytics Market by Type, 2023-2032
FIGURE 10 Global CRM Analytics Market size by Deployment, 2020
FIGURE 11 Share of Global CRM Analytics Market by Deployment, 2023-2032
FIGURE 12 Share of Global CRM Analytics Market by Organization Size, 2023-2032
FIGURE 13 Global CRM Analytics Market size by Organization Size, 2020
FIGURE 14 Share of Global CRM Analytics Market by End-User, 2023-2032
FIGURE 15 Global CRM Analytics Market size by End-User, 2020