Table of Contents
1 Executive Summary
2 Market Introduction
2.1 Definition
2.2 Scope of the Study
2.3 List of Assumptions
2.4 Market Structure
3 Market Insights
4 Research Methodology
4.1 Research Process
4.2 Primary Research
4.3 Secondary Research
4.4 Market Size Estimation
4.5 Forecast Model
5 Market Outlook
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.2 Restraints
5.2.3 Opportunities
5.2.4 Challenges
5.3 Value Chain Analysis
5.4 Porter’s Five Forces Model
5.4.1 Threat of New Entrants
5.4.2 Bargaining Power of Suppliers
5.4.3 Bargaining Power of Buyers
5.4.4 Threat of Substitutes
5.4.5 Intensity of Rivalry
6 Global Telephony Services Market, By Deployment Mode
6.1 Overview
6.2 Cloud
6.2.1 Market Estimates & Forecast, 2023-2032
6.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
6.3 Hosted
6.3.1 Market Estimates & Forecast, 2023-2032
6.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
7 Global Telephony Services Market, By Organization Size
7.1 Overview
7.2 Large Enterprises
7.2.1 Market Estimates & Forecast, 2023-2032
7.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
7.3 Small and Medium-sized Enterprises (SMEs)
7.3.1 Market Estimates & Forecast, 2023-2032
7.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
8 Global Telephony Services Market, By Network Type
8.1 Overview
8.2 Public Switched Telephone Network (PSTN)
8.2.1 Market Estimates & Forecast, 2023-2032
8.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
8.3 Voice over Internet Protocol (VoIP)
8.3.1 Market Estimates & Forecast, 2023-2032
8.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9 Global Telephony Services Market, By Application
9.1 Overview
9.2 Conferencing
9.2.1 Market Estimates & Forecast, 2023-2032
9.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9.3 Multi-level IVR
9.3.1 Market Estimates & Forecast, 2023-2032
9.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9.4 Sales and Marketing
9.4.1 Market Estimates & Forecast, 2023-2032
9.4.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9.5 Customer Relationship Management
9.5.1 Market Estimates & Forecast, 2023-2032
9.5.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10 Global Telephony Services Market, By Industry Vertical
10.1 Overview
10.2 IT and Telecom
10.2.1 Market Estimates & Forecast, 2023-2032
10.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.3 BFSI
10.3.1 Market Estimates & Forecast, 2023-2032
10.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.4 Government
10.4.1 Market Estimates & Forecast, 2023-2032
10.4.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.5 Retail and Consumer Goods
10.5.1 Market Estimates & Forecast, 2023-2032
10.5.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.6 Healthcare
10.6.1 Market Estimates & Forecast, 2023-2032
10.6.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.7 Education
10.7.1 Market Estimates & Forecast, 2023-2032
10.7.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.8 Others
10.8.1 Market Estimates & Forecast, 2023-2032
10.8.2 Market Estimates & Forecast, By Region/Country, 2023-2032
11 Cloud Telephony Services Market, By Region
11.1 Overview
11.2 North America
11.2.1 Market Estimates & Forecast, By Country, 2023-2032
11.2.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.5 Market Estimates & Forecast, By Application, 2023-2032
11.2.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.2.7 U.S.
11.3.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.2.8 Canada
11.3.8.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.8.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.8.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.8.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.8.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.2.9 Mexico
11.2.9.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.9.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.9.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.9.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.9.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3 Europe
11.3.1 Market Estimates & Forecast, By Country, 2023-2032
11.3.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.5 Market Estimates & Forecast, By Application, 2023-2032
11.3.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.7 Germany
11.3.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.3.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.8 UK
11.3.8.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.8.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.8.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.8.4 Market Estimates & Forecast, By Application, 2023-2032
11.3.8.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.9 France
11.3.9.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.9.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.9.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.9.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.9.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.10 Rest of Europe
11.3.10.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.10.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.10.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.10.3 Market Estimates & Forecast, By Application, 2023-2032
11.3.10.4 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4 Asia Pacific
11.4.1 Market Estimates & Forecast, By Country, 2023-2032
11.4.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.5 Market Estimates & Forecast, By Application, 2023-2032
11.4.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.7 China
11.4.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.6 Japan
11.4.6.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.6.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.6.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.6.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.6.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.7 India
11.4.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.8 Rest of Asia Pacific
11.4.8.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.8.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.8.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.8.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.8.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.5 Rest of the World
11.5.1 Market Estimates & Forecast, By Country, 2023-2032
11.5.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.5.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.5.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.5.5 Market Estimates & Forecast, By Application, 2023-2032
11.5.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.5.7 Middle East and Africa
11.5.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.5.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.5.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.5.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.5.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.5.6 Latin America
11.5.6.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.5.6.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.5.6.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.5.6.4 Market Estimates & Forecast, By Application, 2023-2032
11.5.6.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
12 Competitive Landscape
12.1 Competitive Scenario
12.1.1 Competitive Benchmarking of the Cloud Telephony Services Market
13 Company Profiles
13.1 AVOXI
13.1.1 Company Overview
13.1.2 Financial Overview
13.1.3 Product Offerings
13.1.4 Key Developments
13.1.5 SWOT Analysis
13.1.6 Key Strategy
13.2 Cisco Systems, Inc.
13.2.1 Company Overview
13.2.2 Financial Overview
13.2.3 Product Offerings
13.2.4 Key Developments
13.2.5 SWOT Analysis
13.2.6 Key Strategy
13.3 8x8, Inc.
13.3.1 Company Overview
13.3.2 Financial Overview
13.3.3 Product Offerings
13.3.4 Key Developments
13.3.5 SWOT Analysis
13.3.6 Key Strategy
13.4 BroadSoft
13.4.1 Company Overview
13.4.2 Financial Overview
13.4.3 Product Offerings
13.4.4 Key Developments
13.4.5 SWOT Analysis
13.4.6 Key Strategy
13.5 Exotel Techcom Pvt. Ltd.
13.5.1 Company Overview
13.5.2 Financial Overview
13.5.3 Product Offerings
13.5.4 Key Developments
13.5.5 SWOT Analysis
13.5.6 Key Strategy
13.6 DIALPAD
13.6.1 Company Overview
13.6.2 Financial Overview
13.6.3 Product Offerings
13.6.4 Key Developments
13.6.5 SWOT Analysis
13.6.6 Key Strategy
13.7 Go 2 Market India Pvt. Ltd.
13.7.1 Company Overview
13.7.2 Financial Overview
13.7.3 Product Offerings
13.7.4 Key Developments
13.7.5 SWOT Analysis
13.7.6 Key Strategy
13.8 MegaPath
13.8.1 Company Overview
13.8.2 Financial Overview
13.8.3 Product Offerings
13.8.4 Key Developments
13.8.5 SWOT Analysis
13.8.6 Key Strategy
13.9 LeadNXT
13.13.1 Company Overview
13.13.2 Financial Overview
13.13.3 Product Offerings
13.13.4 Key Developments
13.13.5 SWOT Analysis
13.13.6 Key Strategy
13.10 Knowlarity Communications Pvt Ltd.
13.10.1 Company Overview
13.10.2 Financial Overview
13.10.3 Product Offerings
13.10.4 Key Developments
13.10.5 SWOT Analysis
13.10.6 Key Strategy
LIST OF TABLES
Table1 Global Telephony Services Market, By Region, 2023-2032
Table2 North America Cloud Telephony Services Market, By Country, 2023-2032
Table3 Europe Cloud Telephony Services Market, By Country, 2023-2032
Table4 Asia-Pacific Cloud Telephony Services Market, By Country, 2023-2032
Table5 Rest of the World Cloud Telephony Services Market, By Country, 2023-2032
Table6 Global Telephony Services Market, By Deployment Mode, By Region, 2023-2032
Table7 North America Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table8 Europe Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table9 Asia-Pacific Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table10 Rest of the World Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table11 Global Telephony Services Market, By Network Type, By Region, 2023-2032
Table12 North America Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table13 Europe Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table14 Asia-Pacific Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table15 Rest of the World Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table16 Global Telephony Services Market, By Industry Vertical, By Region, 2023-2032
Table17 North America Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
Table18 Europe Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
Table19 Asia-Pacific Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
Table20 Rest of the World Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
LIST OF FIGURES
FIGURE 1 Global Telephony Services Market: Segmentations
FIGURE 2 Forecast Methodology
FIGURE 3 Porter’s Five Forces Analysis of Global Telephony Services Market
FIGURE 4 Value Chain of Global Telephony Services Market
FIGURE 5 Share of Global Telephony Services Market by Country, 2020
FIGURE 6 Global Telephony Services Market, 2023-2032
FIGURE 7 Global Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 8 Share of Global Telephony Services Market, By Deployment Mode, 2020
FIGURE 9 Global Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 10 Share of Global Telephony Services Market, By Network Type, 2020
FIGURE 11 Global Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 12 Share of Global Telephony Services Market, by Industry Vertical, 2020
FIGURE 13 North America Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 14 Share of North America Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 15 North America Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 16 Share of Global Telephony Services Market, By Network Type, 2020
FIGURE 17 North America Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 18 Share of North America Cloud Telephony Services Market, by Industry Vertical, 2020
FIGURE 19 Europe Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 20 Share of Europe Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 21 Europe Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 22 Share of Europe Cloud Telephony Services Market, By Network Type, 2020
FIGURE 23 Europe Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 24 Share of Europe Cloud Telephony Services Market, by Industry Vertical, 2020
FIGURE 25 Asia-Pacific Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 26 Share of Asia-Pacific Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 27 Asia-Pacific Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 28 Share of Asia-Pacific Cloud Telephony Services Market, By Network Type, 2020
FIGURE 29 Asia-Pacific Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 30 Share of Asia-Pacific Cloud Telephony Services Market, by Industry Vertical, 2020
FIGURE 31 Rest of the World Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 32 Share of Rest of the World Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 33 Rest of the World Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 34 Share of Rest of the World Cloud Telephony Services Market, By Network Type, 2020
FIGURE 35 Rest of the World Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 36 Share of Rest of the World Cloud Telephony Services Market, by Industry Vertical, 2020