TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
1.1. Market Attractiveness Analysis
1.1.1. GlobalBusiness Process as A Service Market, by Process Type
1.1.2. Global Business Process as A Service Market, byOrganization Size
1.1.3. GlobalBusiness Process as A Service Market, by Vertical
1.1.4. GlobalBusiness Process as A Service Market, by Region
2. MARKET INTRODUCTION
2.1. Definition
2.2. Scope of the Study
2.3. Market Structure
3. RESEARCH METHODOLOGY
3.1. Research Process
3.2. Primary Research
3.3. Secondary Research
3.4. Market Size Estimation
3.5. List of Assumptions
4. MARKET DYNAMICS
4.1. Introduction
4.2. Drivers
4.2.1. Increasing adoption of cloud-based services
4.2.2. Need for business process optimization
4.2.3. Access to skilled professionals
4.3. Restraints
4.3.1. Rising concern over data privacy and security
4.4. Opportunities
4.4.1. Rapid advancements in technology
4.5. Challenges
4.5.1. Lack of awareness
4.6. Impact of COVID-19
4.6.1. Impact on BPaaS providers
4.6.2. Impact on IT industry
4.6.3. Impact on end-use verticals
5. MARKET FACTOR ANALYSIS
5.1. Value Chain Analysis/Supply Chain Analysis
5.2. Porter’s Five Forces Model
5.2.1. Bargaining Power of Suppliers
5.2.2. Bargaining Power of Buyers
5.2.3. Threat of New Entrants
5.2.4. Threat of Substitutes
5.2.5. Intensity of Rivalry
6. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE
6.1. Introduction
6.2. Human Resource Management
6.3. Finance & Accounting
6.4. Sales & Marketing
6.5. Data & Analytics
6.6. Customer Service & Support
6.7. Procurement & Supply Chain Management
6.8. Operations
6.9. Others
7. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BYORGANIZATION SIZE
7.1. Introduction
7.2. Large Enterprise
7.3. Small & Medium Enterprise
8. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL
8.1. Introduction
8.2. BFSI
8.3. IT & Telecommunications
8.4. Manufacturing
8.5. Healthcare
8.6. Retail
8.7. Media & Entertainment
8.8. Government
8.9. Others
9. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY REGION
9.1. Overview
9.2. North America
9.2.1. Market Size & Estimates, by Country, 2019–2027
9.2.2. Market Size & Estimates, by Process Type, 2019–2027
9.2.3. Market Size & Estimates, by Organization Size, 2019–2027
9.2.4. Market Size & Estimates, by Vertical, 2019–2027
9.2.5. US
9.2.5.1. Market Size & Estimates, by Process Type, 2019–2027
9.2.5.2. Market Size & Estimates, by Organization Size, 2019–2027
9.2.5.3. Market Size & Estimates, by Vertical, 2019–2027
9.2.6. Canada
9.2.6.1. Market Size & Estimates, by Process Type, 2019–2027
9.2.6.2. Market Size & Estimates, by Organization Size, 2019–2027
9.2.6.3. Market Size & Estimates, by Vertical, 2019–2027
9.2.7. Mexico
9.2.7.1. Market Size & Estimates, by Process Type, 2019–2027
9.2.7.2. Market Size & Estimates, by Organization Size, 2019–2027
9.2.7.3. Market Size & Estimates, by Vertical, 2019–2027
9.3. Europe
9.3.1. Market Size & Estimates, by Country, 2019–2027
9.3.2. Market Size & Estimates, by Process Type, 2019–2027
9.3.3. Market Size & Estimates, by Organization Size, 2019–2027
9.3.4. Market Size & Estimates, by Vertical, 2019–2027
9.3.5. Germany
9.3.5.1. Market Size & Estimates, by Process Type, 2019–2027
9.3.5.2. Market Size & Estimates, by Organization Size, 2019–2027
9.3.5.3. Market Size & Estimates, by Vertical, 2019–2027
9.3.6. UK
9.3.6.1. Market Size & Estimates, by Process Type, 2019–2027
9.3.6.2. Market Size & Estimates, by Organization Size, 2019–2027
9.3.6.3. Market Size & Estimates, by Vertical, 2019–2027
9.3.7. France
9.3.7.1. Market Size & Estimates, by Process Type, 2019–2027
9.3.7.2. Market Size & Estimates, by Organization Size, 2019–2027
9.3.7.3. Market Size & Estimates, by Vertical, 2019–2027
9.3.8. Rest of Europe
9.3.8.1. Market Size & Estimates, by Process Type, 2019–2027
9.3.8.2. Market Size & Estimates, by Organization Size, 2019–2027
9.3.8.3. Market Size & Estimates, by Vertical, 2019–2027
9.4. Asia-Pacific
9.4.1. Market Size & Estimates, by Country, 2019–2027
9.4.2. Market Size & Estimates, by Process Type, 2019–2027
9.4.3. Market Size & Estimates, by Organization Size, 2019–2027
9.4.4. Market Size & Estimates, by Vertical, 2019–2027
9.4.5. China
9.4.5.1. Market Size & Estimates, by Process Type, 2019–2027
9.4.5.2. Market Size & Estimates, by Organization Size, 2019–2027
9.4.5.3. Market Size & Estimates, by Vertical, 2019–2027
9.4.6. Japan
9.4.6.1. Market Size & Estimates, by Process Type, 2019–2027
9.4.6.2. Market Size & Estimates, by Organization Size, 2019–2027
9.4.6.3. Market Size & Estimates, by Vertical, 2019–2027
9.4.7. India
9.4.7.1. Market Size & Estimates, by Process Type, 2019–2027
9.4.7.2. Market Size & Estimates, by Organization Size, 2019–2027
9.4.7.3. Market Size & Estimates, by Vertical, 2019–2027
9.4.8. Rest of Asia-Pacific
9.4.8.1. Market Size & Estimates, by Process Type, 2019–2027
9.4.8.2. Market Size & Estimates, by Organization Size, 2019–2027
9.4.8.3. Market Size & Estimates, by Vertical, 2019–2027
9.5. Middle East & Africa
9.5.1. Market Size & Estimates, by Process Type, 2019–2027
9.5.2. Market Size & Estimates, by Organization Size, 2019–2027
9.5.3. Market Size & Estimates, by Vertical, 2019–2027
9.6. South America
9.6.1. Market Size & Estimates, by Process Type, 2019–2027
9.6.2. Market Size & Estimates, by Organization Size, 2019–2027
9.6.3. Market Size & Estimates, by Vertical, 2019–2027
10. COMPETITIVE LANDSCAPE
10.1. Introduction
10.2. KeyPlayersMarket Share Analysis, 2020 (%)
10.3. Competitive Benchmarking
10.4. Competitor Dashboard
10.5. Major Growth Strategy in the market
10.6. Key Developments & Growth Strategies
10.6.1. Product Developments
10.6.2. Mergers & Acquisitions
10.6.3. Contracts & Agreements
11. COMPANY PROFILES
11.1. Capgemini (France)
11.1.1. Company Overview
11.1.2. Financial Overview
11.1.3. Products/Services/Solutions Offered
11.1.4. Key Developments
11.1.5. SWOT Analysis
11.1.6. Key Strategies
11.2. Cognizant (US)
11.2.1. Company Overview
11.2.2. Financial Overview
11.2.3. Products/Services/Solutions Offered
11.2.4. Key Developments
11.2.5. SWOT Analysis
11.2.6. Key Strategies
11.3. IBM Corporation (US)
11.3.1. Company Overview
11.3.2. Financial Overview
11.3.3. Products/Services/Solutions Offered
11.3.4. Key Developments
11.3.5. SWOT Analysis
11.3.6. Key Strategies
11.4. Wipro Limited (India)
11.4.1. Company Overview
11.4.2. Financial Overview
11.4.3. Products/Services/Solutions Offered
11.4.4. Key Developments
11.4.5. SWOT Analysis
11.4.6. Key Strategies
11.5. NTT DATA, Inc. (Japan)
11.5.1. Company Overview
11.5.2. Financial Overview
11.5.3. Products/Services/Solutions Offered
11.5.4. Key Developments
11.5.5. SWOT Analysis
11.5.6. Key Strategies
11.6. Swiss Post Solutions Limited (Switzerland)
11.6.1. Company Overview
11.6.2. Financial Overview
11.6.3. Products/Services/Solutions Offered
11.6.4. Key Developments
11.6.5. SWOT Analysis
11.6.6. Key Strategies
11.7. Entercoms (US)
11.7.1. Company Overview
11.7.2. Financial Overview
11.7.3. Products/Services/Solutions Offered
11.7.4. Key Developments
11.7.5. SWOT Analysis
11.7.6. Key Strategies
11.8. Avaloq (Switzerland)
11.8.1. Company Overview
11.8.2. Financial Overview
11.8.3. Products/Services/Solutions Offered
11.8.4. Key Developments
11.8.5. SWOT Analysis
11.8.6. Key Strategies
11.9. Conduent, Inc. (US)
11.9.1. Company Overview
11.9.2. Financial Overview
11.9.3. Products/Services/Solutions Offered
11.9.4. Key Developments
11.9.5. SWOT Analysis
11.9.6. Key Strategies
11.10. DXC Technology Company (US)
11.10.1. Company Overview
11.10.2. Financial Overview
11.10.3. Products/Services/Solutions Offered
11.10.4. Key Developments
11.10.5. SWOT Analysis
11.10.6. Key Strategies
11.11. Tech Mahindra Limited (India)
11.11.1. Company Overview
11.11.2. Financial Overview
11.11.3. Products/Services/Solutions Offered
11.11.4. Key Developments
11.11.5. SWOT Analysis
11.11.6. Key Strategies
11.12. Celegence LLC (US)
11.12.1. Company Overview
11.12.2. Financial Overview
11.12.3. Products/Services/Solutions Offered
11.12.4. Key Developments
11.12.5. SWOT Analysis
11.12.6. Key Strategies
11.13. Flatworld Solutions Pvt. Ltd. (India)
11.13.1. Company Overview
11.13.2. Financial Overview
11.13.3. Products/Services/Solutions Offered
11.13.4. Key Developments
11.13.5. SWOT Analysis
11.13.6. Key Strategies
11.14. Tata Consultancy Services Limited (India)
11.14.1. Company Overview
11.14.2. Financial Overview
11.14.3. Products/Services/Solutions Offered
11.14.4. Key Developments
11.14.5. SWOT Analysis
11.14.6. Key Strategies
11.15. Business Connexion (Pty) Ltd. (South Africa)
11.15.1. Company Overview
11.15.2. Financial Overview
11.15.3. Products/Services/Solutions Offered
11.15.4. Key Developments
11.15.5. SWOT Analysis
11.15.6. Key Strategies
LIST OF TABLES
TABLE 1 LIST OF ASSUMPTIONS
TABLE 2 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 3 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 4 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 5 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY REGION, 2019–2027 (USD MILLION)
TABLE 6 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
TABLE 7 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 8 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 9 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 10 US: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 11 US: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 12 US: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 13 CANADA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 14 CANADA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 15 CANADA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 16 MEXICO: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 17 MEXICO: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 18 MEXICO: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 19 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
TABLE 20 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 21 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 22 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 23 UK: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 24 UK: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 25 UK: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 26 GERMANY: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 27 GERMANY: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 28 GERMANY: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 29 FRANCE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 30 FRANCE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 31 FRANCE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 32 REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 33 REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 34 REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 35 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
TABLE 36 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 37 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 38 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 39 CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 40 CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 41 CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 42 INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 43 INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 44 INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 45 JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 46 JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 47 JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 48 REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 49 REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 50 REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 51 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 52 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 53 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
TABLE 54 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
TABLE 55 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
TABLE 56 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
LIST OF FIGURES
FIGURE 1 MARKET SYNOPSIS
FIGURE 2 RESEARCH PROCESS OF MRFR
FIGURE 3 TOP-DOWN & BOTTOM-UP APPROACH
FIGURE 4 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
FIGURE 5 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
FIGURE 6 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
FIGURE 7 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY REGION, 2019-2027 (USD MILLION)
FIGURE 8 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
FIGURE 9 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
FIGURE 10 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
FIGURE 11 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
FIGURE 12 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
FIGURE 13 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
FIGURE 14 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
FIGURE 15 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
FIGURE 16 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
FIGURE 17 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
FIGURE 18 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
FIGURE 19 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
FIGURE 20 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
FIGURE 21 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
FIGURE 22 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
FIGURE 23 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
FIGURE 24 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
FIGURE 25 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
