US Patient Portal Market Research Report By Functionality (Appointment Scheduling, Medication Management, Lab Results Access, Communication with Healthcare Providers, Billing and Payments), By Deployment Model (On-Premises, Cloud-Based, Hybrid), By End User (Healthcare Providers, Patients, Insurance Companies, Pharmaceutical Companies) and By Software Type (Web-Based Solutions, Mobile Applications, Integrated Platforms) - Forecast to 2035

US Patient Portal Market Overview

As per MRFR analysis, the US Patient Portal Market Size was estimated at 626.4 (USD Million) in 2023. The US Patient Portal Market Industry is expected to grow from 688.8(USD Million) in 2024 to 1,920 (USD Million) by 2035. The US Patient Portal Market CAGR (growth rate) is expected to be around 9.767% during the forecast period (2025 - 2035).

Key US Patient Portal Market Trends Highlighted

The US Patient Portal Market is currently shaped by significant market trends that reflect a shift toward digital health solutions. One prominent trend is the increasing adoption of patient-centered care, as healthcare systems emphasize improved communication between patients and providers. Initiatives from the U.S. Department of Health and Human Services support this movement by promoting interoperability and patient engagement through technology. Patients in the US are increasingly seeking easier access to their health information, leading to the rise of patient portals that enable appointment scheduling, prescription refills, and access to lab results.

Key market drivers contributing to the growth of the US Patient Portal Market include the push for value-based care, which incentivizes healthcare providers to focus on outcomes and patient satisfaction. Furthermore, the integration of telehealth services has accelerated the need for robust patient portals, giving patients the ability to engage in virtual consultations conveniently. There is also a growing demand for patient education and empowerment, leading to more healthcare organizations investing in user-friendly platforms that facilitate health literacy.

The US healthcare landscape presents several opportunities to be explored in this market.For example, leveraging data analytics and artificial intelligence in patient portals can enhance user experience and provide personalized health recommendations, making portals more engaging for patients. Additionally, as regulatory bodies continue to advocate for electronic health record adoption, there could be increased funding opportunities for healthcare organizations to implement effective patient portals. Trends in recent times also indicate a shift towards mobile-friendly patient portals, as more patients prefer accessing their health information through smartphones and tablets. Overall, the ongoing innovation in technology and favorable regulatory frameworks contribute to a vibrant landscape in the US Patient Portal Market.

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

US Patient Portal Market Drivers

Increased Adoption of Digital Health Solutions

The surge in the adoption of digital health solutions is a significant driver of the US Patient Portal Market Industry. Recent data from the Office of the National Coordinator for Health Information Technology indicates that approximately 64% of patients in the United States now utilize at least one form of digital health engagement tools, including patient portals. This trend is reinforced by major organizations like Cerner Corporation and Epic Systems Corporation, which have invested heavily in enhancing their patient portal functionalities, thereby improving user experience and accessibility.

Enhanced digital engagement tools are not only meeting patient preferences for on-demand healthcare access but are also becoming a crucial factor in achieving better health outcomes. The integration of artificial intelligence and user-friendly interfaces is expected to increase portal usage rates significantly as patients look for more convenient ways to manage their healthcare. As the demand for digital health solutions grows, the US Patient Portal Market Industry is poised for continued expansion.

Regulatory Support and Incentives

The US government has actively encouraged the use of patient portals through regulatory frameworks and incentives, further propelling the US Patient Portal Market Industry. Programs implemented by the Centers for Medicare & Medicaid Services promote the use of certified electronic health record technology, allowing healthcare providers to receive financial incentives for demonstrating meaningful use of these technologies, which includes patient engagement through portals.According to the latest reports, almost 85% of eligible healthcare professionals in the US have received incentive payments for adopting electronic health records, which has installed an infrastructure conducive to patient portal implementation.

As regulatory bodies continue to push for improved patient access to health information, the market is expected to grow as more healthcare providers invest in incorporating patient portals into their service offerings.

Rising Demand for Patient-Centric Healthcare

The shift towards patient-centric healthcare is a key driver influencing the US Patient Portal Market Industry. Organizations such as the American Hospital Association have reported that hospitals and healthcare systems are increasingly focusing on strategies that enhance patient engagement and satisfaction. A study published by the National Academy of Medicine highlights that patient satisfaction scores improve by nearly 30% when patients have access to their health information via portals.

Furthermore, as the consumerism trend continues to rise, patients expect a greater degree of involvement in their healthcare decisions, including communication with providers, appointment scheduling, and access to medical records. This demand for engagement fuels the development and implementation of patient portals, making them an essential tool for modern healthcare practices.

Growing Prevalence of Chronic Diseases

The increasing prevalence of chronic diseases in the United States serves as a catalyst for the expansion of the US Patient Portal Market Industry. According to the Centers for Disease Control and Prevention, approximately 60% of American adults are living with at least one chronic condition, such as diabetes or cardiovascular disease. Patient portals play a critical role in managing these diseases by providing patients with tools to monitor their health, access educational resources, and communicate effectively with their healthcare providers.

Major healthcare systems like the Mayo Clinic and Cleveland Clinic are leveraging the utilization of patient portals to ensure patients with chronic diseases can manage their conditions more effectively. As the population ages and chronic conditions become more prevalent, the demand for tools that assist in disease management through patient portals will continue to flourish.

US Patient Portal Market Segment Insights

Patient Portal Market Functionality Insights

The Functionality segment of the US Patient Portal Market plays a crucial role in enhancing patient engagement and optimizing healthcare delivery across the country. With an increasing emphasis on digital health solutions, the demand for patient portals featuring robust functionalities has soared as they provide seamless experiences for patients and providers alike. Appointment Scheduling is pivotal within this segment, serving as a vital interface that minimizes administrative burdens and elevates patient satisfaction by allowing individuals to easily book, reschedule, or cancel appointments at their convenience.

Medication Management is equally significant, as it fosters adherence to treatment plans by enabling patients to track prescriptions and renewals, thus empowering them in their healthcare journey. Lab Results Access functionality stands out by facilitating timely communication of test results, which helps in effective decision-making for both patients and healthcare providers, thereby improving health outcomes. Moreover, Communication with Healthcare Providers through patient portals has become a hallmark of modern healthcare, enabling secure messaging and consultations that enhance patient-provider relationships and ensure continuity of care.

This functionality addresses patient concerns promptly, which is critical in a landscape where timely responses can significantly impact patient health. Billing and Payments functionalities are also vital; they streamline the financial aspect of healthcare by offering transparent billing processes and secure payment options, ultimately improving the overall experience for patients managing their healthcare expenses. The dynamics of these functionalities not only reflect the ongoing trends in digital healthcare but also point towards the market's responsiveness to patient needs and technological advancements. As healthcare systems in the US continue to evolve, the Functionality segment within the US Patient Portal Market remains at the forefront, driving innovation and catering to the ever-growing expectation for accessible and efficient healthcare services.

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

Patient Portal Market Deployment Model Insights

The Deployment Model segment of the US Patient Portal Market is characterized by its diverse approaches to implementing technology in healthcare settings. The market showcases three primary types: On-Premises, Cloud-Based, and Hybrid deployment models. On-Premises solutions offer a high level of security and customization, making them attractive to healthcare organizations that prioritize data control. Cloud-Based models, in contrast, provide flexibility, scalability, and cost-effectiveness, driving significant adoption among facilities looking to streamline operations.

Meanwhile, Hybrid models combine the best of both worlds, allowing institutions to leverage cloud advantages while maintaining critical data on-premises. The growth in telehealth, patient engagement strategies, and the increasing demand for personalized healthcare are pivotal in the evolution of these deployment models. The rising emphasis on data security and regulatory compliance also contributes to the dynamics within the US Patient Portal Market. As healthcare organizations seek effective ways to enhance patient access to information, the emphasis on these deployment models reflects a broader trend towards improving the overall patient experience.

Patient Portal Market End User Insights

The End User segment of the US Patient Portal Market comprises diverse categories including Healthcare Providers, Patients, Insurance Companies, and Pharmaceutical Companies. Healthcare Providers are increasingly adopting patient portals to enhance patient engagement, streamline appointment scheduling, and improve care coordination. This trend is driven by the demands for increased transparency and efficiency in healthcare delivery. Patients benefit from these portals by gaining easier access to medical records, facilitating better communication with providers, and promoting self-management of health.

Insurance Companies leverage patient portal technologies to facilitate claims processing and promote wellness initiatives, which helps in reducing costs and improving patient outcomes. Pharmaceutical Companies see value in using these portals to gather real-world data on drug usage and patient adherence, helping them tailor their offerings effectively. Overall, the End User segment is pivotal for the growth and evolution of the US Patient Portal Market, as it responds to the changing landscape of healthcare that emphasizes patient-centric care and digital solutions.Each of these categories plays a significant role in driving innovation and improving overall access to healthcare services in the US.

Patient Portal Market Software Type Insights

The US Patient Portal Market, particularly in the Software Type segment, showcases significant diversity, primarily segmented into Web-Based Solutions, Mobile Applications, and Integrated Platforms. Web-Based Solutions are crucial, as they enable healthcare providers to offer accessible interfaces for patients to manage their health records and communication efficiently. This format is user-friendly and often preferred by older demographics who are more comfortable using desktop computers.

Mobile Applications cater to an increasingly tech-savvy population, allowing patients to manage appointments, receive reminders, and access medical information on the go through their smartphones, thereby enhancing patient engagement and care continuity.Integrated Platforms stand out by connecting various healthcare services and systems, facilitating seamless information exchange and improving overall care coordination between patients and providers. The growing emphasis on telehealth due to recent shifts in healthcare delivery models has also amplified the importance of these software solutions, highlighting a trend where patient engagement tools become integral to patient care strategies. These dynamics outline the value and impact of the Software Type segment within the larger framework of the US Patient Portal Market, emphasizing its role in enhancing healthcare accessibility and efficiency.

US Patient Portal Market Key Players and Competitive Insights

The US Patient Portal Market has been experiencing significant growth and transformation as healthcare providers recognize the importance of enhancing patient engagement and improving the overall healthcare experience. Patient portals serve as a digital bridge between healthcare providers and patients, allowing them to access medical information, schedule appointments, communicate with providers, and manage their care more effectively. As the demand for patient-centered care continues to rise, various companies are competing to establish strong positions in this evolving market. The competitive landscape is characterized by a diverse range of participants, including large healthcare technology firms and specialized software providers. Factors such as the quality of the user interface, integration capabilities with electronic health records, and overall patient satisfaction have emerged as critical determinants of success in the marketplace.

Allscripts Healthcare Solutions has carved out a robust presence in the US Patient Portal Market, driven by its commitment to providing comprehensive healthcare solutions. Its strengths lie in its extensive suite of products, which include innovative electronic health record systems, advanced analytics, and interoperability features that enhance patient engagement. Allscripts distinguishes itself through its user-friendly interfaces and the ability to integrate seamlessly with various healthcare systems, thus facilitating streamlined communication between patients and providers. The company's focus on collaborating with healthcare organizations to deliver tailored solutions has further solidified its market position, enabling it to address the specific needs of different healthcare environments. As a result, Allscripts remains competitive by continually updating its offerings and investing in new technologies that improve patient access to information.

NextGen Healthcare, another significant player in the US Patient Portal Market, has developed a range of solutions designed to enhance patient interaction and streamline administrative processes. The company’s key products include electronic health records, practice management systems, and patient engagement tools that empower patients to take proactive roles in their healthcare journeys. NextGen Healthcare has effectively positioned itself by providing integrated solutions that cater to both providers and patients, fostering a holistic approach to care delivery. Its strengths are underscored by consistent innovation, including the implementation of telehealth capabilities and patient education resources. Furthermore, NextGen Healthcare has engaged in strategic partnerships and acquisitions, enhancing its market presence and expanding its product offerings. This proactive approach enables NextGen to adapt to changing market dynamics and meet the growing demands for improved digital patient engagement within the US healthcare landscape.

Key Companies in the US Patient Portal Market Include

• Allscripts Healthcare Solutions


• NextGen Healthcare


• Practice Fusion


• Meditech


• eClinicalWorks


• HealthFusion


• CompuGroup Medical


• McKesson Corporation


• Kareo


• Epic Systems Corporation


• GE Healthcare


• CureMD


• Athenahealth


• Cerner Corporation

US Patient Portal Market Industry Developments

The US Patient Portal Market has experienced significant developments recently. In September 2023, NextGen Healthcare announced enhancements to its patient engagement solutions, focusing on improved interoperability and user experience to meet growing consumer expectations. eClinicalWorks has also expanded its offering by integrating telehealth features into its patient portal, responding to increased demand for virtual healthcare solutions. In August 2023, Practice Fusion launched an updated version of its patient portal aimed at simplifying patient access and enhancing provider-patient communication.

Notably, in July 2023, Cerner Corporation and Oracle Corporation completed their merger, offering a comprehensive suite of healthcare solutions, including advanced patient portal capabilities. Furthermore, in June 2023, Allscripts Healthcare Solutions disclosed plans to enhance its analytics offerings in its patient portal, aiming for better data-driven patient care.The overall market continues to reflect growth, driven by the increasing adoption of digital healthcare solutions and the push for more patient-centered care approaches. The HealthIT.gov report indicates that patient portals significantly improve healthcare access, increasing patient engagement levels and satisfaction rates across various demographics in the US.

US Patient Portal Market Segmentation Insights

Patient Portal Market Functionality Outlook

• Appointment Scheduling


• Medication Management


• Lab Results Access


• Communication with Healthcare Providers


• Billing and Payments

Patient Portal Market Deployment Model Outlook

• On-Premises


• Cloud-Based


• Hybrid

Patient Portal Market End User Outlook

• Healthcare Providers


• Patients


• Insurance Companies


• Pharmaceutical Companies

Patient Portal Market Software Type Outlook

• Web-Based Solutions


• Mobile Applications


• Integrated Platforms

Report Attribute/Metric Source:	Details
MARKET SIZE 2018	626.4(USD Million)
MARKET SIZE 2024	688.8(USD Million)
MARKET SIZE 2035	1920.0(USD Million)
COMPOUND ANNUAL GROWTH RATE (CAGR)	9.767% (2025 - 2035)
REPORT COVERAGE	Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR	2024
MARKET FORECAST PERIOD	2025 - 2035
HISTORICAL DATA	2019 - 2024
MARKET FORECAST UNITS	USD Million
KEY COMPANIES PROFILED	Allscripts Healthcare Solutions, NextGen Healthcare, Practice Fusion, Meditech, eClinicalWorks, HealthFusion, CompuGroup Medical, McKesson Corporation, Kareo, Epic Systems Corporation, GE Healthcare, CureMD, Athenahealth, Cerner Corporation
SEGMENTS COVERED	Functionality, Deployment Model, End User, Software Type
KEY MARKET OPPORTUNITIES	Increased smartphone adoption, Rising demand for telehealth services, Enhanced patient engagement initiatives, Regulatory support for digital health, Integration with electronic health records
KEY MARKET DYNAMICS	consumer demand for accessibility, regulatory compliance and incentives, integration with healthcare systems, security and privacy concerns, increasing adoption of telehealth solutions
COUNTRIES COVERED	US