Patient Portal Market Size

Global Patient Portal Market Overview

Patient Portal Market Size was valued at USD 0.9 Billion in 2023. The Patient Portal market Type is projected to grow from USD 1.04 Billion in 2024 to USD 3.1 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 14.52% during the forecast period (2024 – 2032).Increasing EHR adoption rates, payers' preference for patient portals, and legislative policies that support industry expansion, are the key market drivers enhancing the market growth.

Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

Cerner and IBM partnered in December 2023 to integrate Cerner's patient interface with the Watson AI platform, allowing customized individual involvement and suggestions.

RelayHealth, a patient engagement platform that helped the company boost its patient portal capabilities and increase its market share, was acquired by McKesson in November 2023.

Epic and Apple announced their partnership in September 2023 to integrate Apple Watch with Epic’s patient portal for patients to access their health data or get reminders about appointments or prescription refills.

The first behavioral health-specific all-in-one mobile app was launched by Valant in November 2022 — MYIO. MYIO helps behavioral healthcare practices increase operational efficiency by eliminating manual entry of patient data into multiple systems.

In March 2022, Tata Elxsi introduced TEngage, which is a digital health cloud platform that allows healthcare providers and hospitals to offer care at all times, irrespective of location, and provides them with a consistent experience across all channels.

Veradigm disclosed its Veradigm EHR (formerly Professional EHR), an ONC Health IT Update Certified Veradigm product that is part of the Allscripts’ business unit, known as Veradigm, in November 2022. For Certified Health Information Technology, the ONC Health IT Certification Program governs capability, functionality, and security under HHS technology requirements.

Veradigm Network solution owns Practice Fusion EHR, wherein Vytalize Health’s solutions and services will be seamlessly integrated, as agreed upon between Veradigm Networks and Vytalize Health last month.

In May 2023, LCH Health Services entered into a collaboration agreement with Athenahealth so as to improve both patient & provider experiences while pursuing its growth strategy further.

Bridge Patient Portal Inc. announced in April this year that it is rolling out an innovative solution for patient intake. It will simplify the registration process for patients.

January 2024: Eli Lilly, the pharmaceutical giant, launched LillyDirect. This thorough direct-to-patient portal allows some patients to access the anti-obesity drug Zepbound for as low as $25 per month. The program focuses on increasing patient access to medication and reducing financial barriers to treatment.

March 2023: A prominent provider of healthcare services, VitalAire, and its parent company, Air Liquide, identified an opportunity to enhance the patient experience via the digitization of medical supply refills. To realize this target, VitalAire turned to EPAM to build a commerce-enabled next-generation patient portal that would support its patients who require lifelong care to manage their diabetes. After the launch of the solution, VitalAire's patients were able to remotely supervise their treatments and certainly reorder supplies without leaving the comfort of their homes. EPAM and VitalAire also improved the patient journey by renewing the present website, deploying commerce functionality, and adding features to the platform to expand the overall user experience. In 2020, EPAM and VitalAire were identified when the corporations collected an Acquia Engage Award in the "Building a Better Tomorrow" category. Before producing the patient portal, VitalAire had no digital touchpoint for customers and patients. Back-office teams— mainly operating through call centers and separate offline processes—faced high call volume, repetitive tasks, and general process inefficiencies, which finally influenced customer satisfaction. An eCommerce integration was also required, as VitalAire had no commerce solution in place at the time. To attract new customers, enhance the patient journey, and guarantee a user-friendly experience, VitalAire is required to generate a digital platform that would allow customers to order refills and supplies online and provide better functionality and features, improving the user experience for all site visitors.

Patient Portal Market Trends

• Increasing EHR adoption rate among payers as well as providers is driving the market growth

Regulations encouraging the use of digital health initiatives have increased EHR adoption, which has in turn aided the market expansion for patient portals. The push by government organisations for database interoperability and the ease of use offered by EHR in raising patient participation have led to an increase in the market use of patient portals. For instance, a research article published on February 18, 2021 in the Journal of Medical Internet Research evaluated the adoption of EHRs in Chinese and US institutions between 2007 and 2018. The study discovered that between 2007 and 2018, the average adoption rates of the selected hospitals in China climbed from 18.6% to 85.3%, as opposed to the increase in US hospitals, which went from 9.4% to 96%. Furthermore, a growing number of projects in emerging nations are predicted to boost demand for patient portals. For example, the Ayushman Bharat Digital Mission, which the Indian government announced in September 2021, focuses on the digitalization of healthcare with interoperability of the data that is available in different formats. Due to favourable aspects, it is anticipated that during the projected period, the overall size of the patient portal market will increase due to the growing adoption of EHRs.

Growing patient-centricity adoption by healthcare payers and increased demand for EHRs are driving market expansion. As the digitalization of the healthcare sector quickens, EHRs are growing in popularity. The World Health Organisation (WHO) reports that national EHR systems have been deployed in more than half of upper-middle- and high-income nations. The need for patient portals is growing as the government works on numerous initiatives to digitise the healthcare sector and standardise the laws and infrastructure for maintaining medical records.

The development of the market is being fueled by governments all over the world concentrating on creating the rules, framework, and standards for keeping health records. Australia's national digital health record platform, My Health Record, aims to have a health record for most residents by 2022. For the benefit of all national healthcare providers, this would make it easier to get healthcare data that has been saved on the platform.

Additionally, the capacity and financial viability of healthcare systems continue to be challenged by the ageing of the population and the incidence of chronic diseases. Additionally, advancements in connected devices, big data analytics, and artificial intelligence are enhancing the potential for health data and insights, empowering medical providers to make more precise diagnosis and treatment choices. Thus, driving the Patient Portal market revenue.

Patient Portal Market Segment Insights

Patient Portal Type Insights

The Patient Portal market segmentation, based on type, includes standalone patient portals and integrated patient portals. Integrated patient portal segment dominated the market in 2022. This is because it can offer comprehensive solutions that boost productivity, have many functionalities, and are affordable. The necessity to create a separate, customised system to fill the gap between physician requirements and patient information is eliminated by integrated portals. The development is also anticipated to be fueled by research projects focusing on the development of peripherals for EHRs that are already integrated. Any other healthcare IT system or current EMR/EHR can be extended to include an EMR/EHR with linked patient portals.

Patient Portal Delivery Mode Insights

The Patient Portal market segmentation, based on delivery mode, includes web-based delivery and cloud-based delivery. Web-based delivery segment dominated the market in 2022. The advantages provided by this software, such as quicker implementation times, no additional hardware investment required, automated software upgrades, and inexpensive initial expenditure, can be credited with the segment's expansion. Web-based software, as opposed to on-premises software, can be installed off-site and managed by a third party. Web-based software vendors typically charge a usage-based yearly or monthly fee. Web-based software has several benefits, including affordability (because no software or hardware systems need to be purchased), a quick return on investment, and simplicity of implementation.

Patient Portal End User Insights

 The Patient Portal market segmentation, based on end user, includes providers, payers, pharmacies, and others. Providers segment dominated the patient portal market in 2022. The Office of the National Coordinator for Health IT (ONC) reports that over 90% of hospitals allow consumers access to their medical information, with 72% of those institutions allowing users to view, download, and send their whole medical file. Healthcare providers' increasing use of patient portals is propelling the segment's expansion. In order to create a platform that unifies all Phelps Health service areas into a unified EHR system, Epic Systems and Phelps Health joined in September 2019.

Figure 1: Patient Portal Market, by End User, 2023 & 2032 (USD Billion) 

Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

Patient Portal Regional Insights

By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. The North America Patient Portal Market dominated this market in 2022 (45.80%). This is due to medical IT's technological developments. IT technology have been successfully incorporated into healthcare systems in nations like the United States and Canada, which could promote industry expansion. In the United States, more than 130 million people have at least one chronic illness. Each year, these diseases account for almost 70% of deaths in the United States. Due to the size of the target population in the area, comorbidity management has grown to be difficult. Additionally, in North America, the transition from volume-based to value-based reimbursement is driving up the demand for patient portal systems.Further, the U.S. Patient Portal market held the largest market share, and the Canada Patient Portal market was the fastest growing market in the North America region.

Further, the major countries studied in the market report are The US, Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.

Figure 2: PATIENT PORTAL MARKET SHARE BY REGION 2022 (USD Billion) 

Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

Europe Patient Portal market accounted for the healthy market share in 2022. This is a result of the region's increased use of healthcare IT and telemedicine efforts, as well as the digitization of medical operations. The region's market will primarily be driven by Asia-Pacific's acceptance of and need for high-end medical infrastructure. Further, the German Patient Portal market held the largest market share, and the U.K Patient Portal market was the fastest growing market in the European region.

The Asia Pacific Patient Portal market is expected to register significant growth from 2024 to 2032. As the most developing countries in the area, China, Japan, and India will help the market for high acuity information systems to grow. Moreover, China’s Patient Portal market held the largest market share, and the Indian Patient Portal market was the fastest growing market in the Asia-Pacific region.

Patient Portal Key Market Players & Competitive Insights

Leading market players are investing heavily in research and development in order to expand their product lines, which will help the Patient Portal market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, Patient Portal Industry must offer cost-effective items.

Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the Patient Portal Industry to benefit clients and increase the market sector. In recent years, the Patient Portal Industry has offered some of the most significant advantages to medicine. Major players in the Patient Portal market, including Allscripts Healthcare Solutions, Inc., McKesson Corporation, Athenahealth, Cerner Corporation, eClinicalWorks, CureMD, NextGen Healthcare Information Systems, LLC, Greenway Health, LLC, Medfusion, Epic Corporation Inc., GE Healthcare, and Intelichart, are attempting to increase market demand by investing in research and development operations.

Healthcare information technology services are offered by Allscripts Healthcare Solutions Inc (Allscripts). Electronic Health Records (EHR), financial management, population health management, and consumer solutions are some of the company's primary client-focused offerings. Additionally, the business offers services like consultancy, managed IT, education, hardware, and hosting. Allscripts, Allscripts TouchWorks, Allscripts Professional HER, Veradigm, and FollowMyHealth are among of its well-known brands. In North America, Asia, Australia, the Middle East, and the UK, Allscripts provides services to retail pharmacies, pharmacy benefit managers, doctors, hospitals, governments, health systems, health plans, retail clinics, and post-acute organisations. Chicago, Illinois, in the United States, is where Allscripts is based. In August 2018, Allscripts declared that Payerpath and ePrescribe had each been accredited by the Electronic Healthcare Network Accreditation Commission and the Healthcare Network Accreditation Programme, respectively.

For the behavioural health industry, Valant Medical Solutions creates practise management and electronic health records software. Customers can improve administrative and clinical efficiency by using the company's software, which includes outcome measurements, billing, reporting, telemedicine, and clinical documentation capabilities that are all geared to the specific demands of mental health. The first comprehensive patient engagement mobile app for behavioural health was introduced by Valant in November 2022 under the name MYIO. MYIO helps behavioural healthcare practises run more efficiently by removing the requirement for manual patient data entry into a variety of systems.

Key Companies in the Patient Portal market include

• Allscripts Healthcare Solutions, Inc.


• McKesson Corporation


• Athenahealth


• Cerner Corporation


• eClinicalWorks


• CureMD


• NextGen Healthcare Information Systems, LLC


• Greenway Health, LLC


• Medfusion


• Epic Corporation Inc.


• GE Healthcare


• Intelichart

March 2022:Tata Elxsi introduced TEngage, a cloud-based digital health platform that allows hospitals and healthcare organisations to create a consistent patient experience across all channels and provide healthcare whenever and wherever.

Patient Portal Market Segmentation

Patient Portal Type Outlook

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  Standalone Patient Portals

  
  


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  Integrated Patient Portals

  
  

Patient Portal Delivery Mode Outlook

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  Web-Based Delivery

  
  


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  Cloud-Based Delivery

  
  

Patient Portal End User Outlook

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  Providers

  
  


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  Payers

  
  


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  Pharmacies

  
  


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  Others

  
  

Patient Portal Regional Outlook

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  North America

  
  

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  US

  
  


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  Canada

  
  

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  Europe

  
  

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  Germany

  
  


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  France

  
  


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  UK

  
  


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  Italy

  
  


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  Spain

  
  


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  Rest of Europe

  
  

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  Asia-Pacific

  
  
  
  
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    China

    
    
  
  
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    Japan

    
    
  
  
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    India

    
    
  
  
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    Australia

    
    
  
  
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    South Korea

    
    
  
  
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    Australia

    
    
  
  
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    Rest of Asia-Pacific

    
    
  
  
  
  


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  Rest of the World

  
  
  
  
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    Middle East

    
    
  
  
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    Africa

    
    
  
  
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    Latin America