Managed Print Services Companies

Competitive Landscape of the Managed Print Services Market: Navigating a Dynamic Ecosystem

The managed print services (MPS) market is evolving at a rapid pace, driven by the increasing need for businesses to optimize document output and drive cost efficiencies. This dynamic landscape is characterized by a diverse set of players, evolving strategies, and emerging trends.

Key Players:

• Sharp Corporation (Japan)


• Konica Minolta (U.K)


• Lexmark International Corporation (U.S.)


• Canon UK Limited (U.K)


• Toshiba Corporation (Japan)


• Kyocera Corporation (Japan)


• Systems Technology Inc. (U.S.)


• ARC Document Solutions Inc. (U.S.)


• HCL Technologies (India)


• Samsung Electronics Co. Ltd. (South Korea)


• HP Development Company L.P. (U.S.)


• Acrodex Inc. (Canada)


• Ricoh Company Ltd. (Japan)


• Konica Minolta Inc. (Japan)


• Xerox Corporation (U.S.)


• Seiko Epson Corporation (Japan)


• Wipro LTD (India), among others

Strategies Adopted:

• Solution Differentiation: Players are moving beyond basic hardware management, offering value-added services like document workflow optimization, cloud printing, security solutions, and data analytics to distinguish themselves.


• Technology Integration: Integration with cloud platforms, mobile print solutions, and artificial intelligence-powered tools is enabling automation, remote management, and data-driven decision-making.


• Subscription and Consumption-Based Models: Shifting away from traditional equipment-centric models, providers are offering flexible subscription or pay-per-use models, aligning with businesses' evolving needs and budgets.


• Vertical Specialization: Catering to specific industry needs with tailored solutions for healthcare, education, financial services, and other sectors.

Factors for Market Share Analysis:

• Geographic reach and regional focus: Global players compete with regional specialists depending on the market segment.


• Service portfolio breadth and depth: The range of core and value-added services offered differentiates providers.


• Technological advancements and innovation: Early adopters of new technologies gain a competitive edge.


• Pricing models and flexibility: Adapting to budget constraints and offering customizable options is crucial.


• Customer service and experience: Building strong relationships and delivering value are key differentiators.

New and Emerging Companies:

• Cybersecurity firms: Integrating data security and compliance into MPS offerings is gaining traction.


• Print management software startups: Cloud-based platforms are streamlining document workflows and offering cost-effective alternatives.


• Green technology providers: Sustainable printing solutions and carbon footprint reduction options are becoming increasingly valuable.

Current Company Investment Trends:

• Research and development: Investments in automation, analytics, and security technologies are intensifying.


• Strategic partnerships and acquisitions: Collaborations with IT providers and vertical specialists are expanding market reach.

Technology and Innovation:

• Cloud-based MPS solutions are gaining traction due to their scalability, flexibility, and cost-effectiveness. (October 2023)


• Artificial intelligence (AI) and machine learning (ML) are being used to improve printing efficiency, automate tasks, and enhance security. (September 2023)


• 3D printing is finding its way into MPS offerings, catering to industries like manufacturing and healthcare. (June 2023)