TABLE OF CONTENTS
1 EXECUTIVE SUMMARY 19
2 MARKET INTRODUCTION 21
2.1 DEFINITION 21
2.2 SCOPE OF THE STUDY 21
2.3 RESEARCH OBJECTIVE 21
2.4 MARKET STRUCTURE 22
3 RESEARCH METHODOLOGY 23
3.1 OVERVIEW 23
3.2 DATA FLOW 25
3.2.1 Data Mining Process 25
3.3 PURCHASED DATABASE: 26
3.4 SECONDARY SOURCES: 27
3.4.1 Secondary Research data flow: 28
3.5 PRIMARY RESEARCH: 29
3.5.1 Primary Research Data Flow: 30
3.5.2 Primary Research: Number of Interviews conducted 31
3.5.3 Primary Research: Regional Coverage 31
3.6 APPROACHES FOR MARKET SIZE ESTIMATION: 32
3.6.1 Revenue Analysis Approach 32
3.7 DATA FORECASTING 33
3.7.1 Data Forecasting Technique 33
3.8 DATA MODELING 34
3.8.1 Microeconomic Factor Analysis: 34
3.8.2 Data modeling: 35
3.9 TEAMS AND ANALYST CONTRIBUTION 38
4 MARKET DYNAMICS 40
4.1 INTRODUCTION 40
4.2 DRIVERS 40
4.2.1 Growing shit towards the cloud based technologies 40
4.2.2 Simplification and synchronization of IT resources 41
4.2.3 Automated management of IT processes and policies 41
4.2.4 Benefits of agile implementation and easy deployment 42
4.3 RESTRAINT 43
4.3.1 Lack of technical knowledge and expertise 43
4.3.2 Security and privacy concerns for confidential data and business processes 43
4.4 OPPORTUNITY 45
4.4.1 Rising adoption of BYOD and growing mobile workforce 45
4.4.2 Supportive government initiatives for necessary technology uses 45
4.4.3 Continuous development in 5G technology 46
4.4.4 Emergence of AI to automate processes 46
4.5 CHALLENGES 47
4.5.1 Effective workforce management 47
4.5.2 Cybersecurity concerns arising out of breaches 47
4.6 THE IMPACT OF COVID-19 ON THE IT SERVICE MANAGEMENT MARKET 48
4.6.1 Impact On Overall ICT 48
4.6.2 Impact On Global IT Service Management Market 48
4.6.3 Impact On Supply Chain of IT Service Management Market 48
4.6.4 Impact On Market Demand of IT Service Management Market 49
4.6.5 Impact On Pricing of IT Service Management Market 49
5 MARKET FACTOR ANALYSIS 50
5.1 SUPPLY CHAIN ANALYSIS 50
5.1.1 Designers and Programmers 50
5.1.2 Software Developers 51
5.1.3 System Integrators 51
5.1.4 End Users 51
5.2 PORTER'S FIVE FORCES MODEL 51
5.2.1 Threat of New Entrants 52
5.2.2 Bargaining Power of Suppliers 52
5.2.3 Bargaining Power of Buyers 53
5.2.4 Threat of Substitutes 53
5.2.5 Intensity of Rivalry 53
6 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT 55
6.1 OVERVIEW 55
6.2 SOLUTIONS 56
6.3 SERVICES 56
7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 57
7.1 OVERVIEW 57
7.2 ON-PREMISES 58
7.3 CLOUD-BASED 58
8 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 59
8.1 OVERVIEW 59
8.2 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) 60
8.3 LARGE ENTERPRISES 60
9 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 61
9.1 OVERVIEW 61
9.2 INCIDENT AND PROBLEM MANAGEMENT 62
9.3 CHANGE AND RELEASE MANAGEMENT 62
9.4 CONFIGURATION AND ASSET MANAGEMENT 63
9.5 SERVICE DESK MANAGEMENT 63
9.6 OPERATIONS AND PERFORMANCE MANAGEMENT 63
9.7 NETWORK MANAGEMENT 63
9.8 GOVERNANCE, RISK, AND COMPLIANCE MANAGEMENT 64
9.9 OTHERS 64
10 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 65
10.1 OVERVIEW 65
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 66
10.3 HEALTHCARE AND LIFE SCIENCES 66
10.4 RETAIL AND E-COMMERCE 67
10.5 IT AND TELECOMMUNICATIONS 67
10.6 MANUFACTURING 67
10.7 MEDIA AND ENTERTAINMENT 67
10.8 GOVERNMENT AND PUBLIC SECTOR 68
10.9 ENERGY AND UTILITIES 68
10.10 EDUCATION 68
10.11 OTHERS 68
11 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION 70
11.1 OVERVIEW 70
11.1.1 Global IT Service Management market, by Region, 2022 VS 2032 (USD MILLION) 71
11.1.2 Global IT Service Management market, BY Region, 2019–2032 (USD mILLION) 71
11.2 NORTH AMERICA 72
11.2.1 US 76
11.2.2 Canada 77
11.2.3 Mexico 79
11.3 EUROPE 82
11.3.1 Germany 85
11.3.2 UK 87
11.3.3 France 89
11.3.4 Italy 91
11.3.5 Spain 93
11.3.6 Rest of Europe 94
11.4 ASIA-PACIFIC 97
11.4.1 CHINA 101
11.4.2 India 102
11.4.3 Japan 104
11.4.4 South Korea 106
11.4.5 Malaysia 108
11.4.6 Thailand 109
11.4.7 Indonesia 111
11.4.8 Rest of Asia-Pacific 113
11.5 MIDDLE EAST & AFRICA 116
11.5.1 GCC 119
11.5.2 South Africa 121
11.5.3 Rest of Middle East & Africa 123
11.6 SOUTH AMERICA 126
11.6.1 Brazil 129
11.6.2 ARGENTINA 131
11.6.3 Rest of South America 133
12 COMPETITIVE LANDSCAPE 137
12.1 INTRODUCTION 137
12.2 MARKET SHARE ANALYSIS, 2023 138
12.3 COMPETITOR DASHBOARD 138
12.4 PUBLIC PLAYERS STOCK SUMMARY 139
12.5 COMPARATIVE ANALYSIS: KEY PLAYERS FINANICAL 139
12.6 KEY DEVELOPMENTS & GROWTH STRATEGIES 140
12.6.1 PRODUCT LAUNCH/PRODUCT APPROVAL/PRODUCT DEVELOPMET 140
12.6.2 PARTNERSHIP/INVESTMENT 141
13 COMPANY PROFILE 142
13.1 MICROSOFT 142
13.1.1 COMPANY OVERVIEW 142
13.1.2 FINANCIAL OVERVIEW 142
13.1.3 PRODUCTS Offered 143
13.1.4 KEY DEVELOPMENTS 144
13.1.5 SWOT ANALYSIS 144
13.1.6 Key Strategies 145
13.2 IBM 146
13.2.1 COMPANY OVERVIEW 146
13.2.2 FINANCIAL OVERVIEW 147
13.2.3 PRODUCTS Offered 147
13.2.4 KEY DEVELOPMENTS 148
13.2.5 SWOT ANALYSIS 149
13.2.6 Key Strategies 149
13.3 ORACLE 150
13.3.1 COMPANY OVERVIEW 150
13.3.2 FINANCIAL OVERVIEW 151
13.3.3 PRODUCTS Offered 151
13.3.4 KEY DEVELOPMENTS 152
13.3.5 SWOT ANALYSIS 152
13.3.6 Key Strategies 152
13.4 FRESHWORKS 153
13.4.1 COMPANY OVERVIEW 153
13.4.2 FINANCIAL OVERVIEW 153
13.4.3 PRODUCTS Offered 154
13.4.4 KEY DEVELOPMENTS 155
13.4.5 SWOT ANALYSIS 156
13.4.6 Key Strategies 156
13.5 SERVICENOW, INC 157
13.5.1 COMPANY OVERVIEW 157
13.5.2 FINANCIAL OVERVIEW 157
13.5.3 PRODUCTS Offered 158
13.5.4 KEY DEVELOPMENTS 159
13.5.5 SWOT ANALYSIS 160
13.5.6 Key Strategies 160
13.6 ATLASSIAN 161
13.6.1 COMPANY OVERVIEW 161
13.6.2 FINANCIAL OVERVIEW 161
13.6.3 PRODUCTS Offered 162
13.6.4 KEY DEVELOPMENTS 163
13.6.5 SWOT ANALYSIS 163
13.6.6 Key Strategies 163
13.7 BROADCOM INC 164
13.7.1 COMPANY OVERVIEW 164
13.7.2 FINANCIAL OVERVIEW 164
13.7.3 PRODUCTS OFFERED 165
13.7.4 KEY DEVELOPMENTSs 166
13.7.5 SWOT ANALYSIS 166
13.7.6 Key Strategies 166
13.8 IVANTI 167
13.8.1 COMPANY OVERVIEW 167
13.8.2 FINANCIAL OVERVIEW 167
13.8.3 PRODUCTS Offered 167
13.8.4 KEY DEVELOPMENTS 168
13.8.5 SWOT ANALYSIS 168
13.8.6 Key Strategies 168
13.9 ZENDESK 169
13.9.1 COMPANY OVERVIEW 169
13.9.2 FINANCIAL OVERVIEW 169
13.9.3 PRODUCTS Offered 169
13.9.4 KEY DEVELOPMENTS 169
13.9.5 SWOT ANALYSIS 170
13.9.6 Key Strategies 170
13.10 MANAGEENGINE 171
13.10.1 COMPANY OVERVIEW 171
13.10.2 FINANCIAL OVERVIEW 171
13.10.3 PRODUCTS Offered 171
13.10.4 KEY DEVELOPMENTS 171
13.10.5 SWOT ANALYSIS 171
13.10.6 Key Strategies 172
LIST OF TABLES
TABLE 1 QFD MODELING FOR MARKET SHARE ASSESSMENT 36
TABLE 2 GLOBAL IT SERVICE MANAGEMENT MARKET: MARKET GROWTH FACTOR ANALYSIS (2019-2032) 40
TABLE 3 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 55
TABLE 4 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 57
TABLE 5 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 59
TABLE 6 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 61
TABLE 7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 65
TABLE 8 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2019–2032 (USD MILLION) 71
TABLE 9 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION) 73
TABLE 10 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 74
TABLE 11 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 74
TABLE 12 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 74
TABLE 13 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 74
TABLE 14 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 75
TABLE 15 US IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 76
TABLE 16 US IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 76
TABLE 17 US IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 76
TABLE 18 US IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 76
TABLE 19 US IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 77
TABLE 20 CANADA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 77
TABLE 21 CANADA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 78
TABLE 22 CANADA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 78
TABLE 23 CANADA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 78
TABLE 24 CANADA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 79
TABLE 25 MEXICO IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 79
TABLE 26 MEXICO IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 79
TABLE 27 MEXICO IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 80
TABLE 28 MEXICO IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 80
TABLE 29 MEXICO IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 80
TABLE 30 EUROPE: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION) 83
TABLE 31 EUROPE IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 84
TABLE 32 EUROPE IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 84
TABLE 33 EUROPE IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 84
TABLE 34 EUROPE IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 84
TABLE 35 EUROPE IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 85
TABLE 36 GERMANY IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 85
TABLE 37 GERMANY IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 86
TABLE 38 GERMANY IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 86
TABLE 39 GERMANY IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 86
TABLE 40 GERMANY IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 87
TABLE 41 UK IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 87
TABLE 42 UK IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 87
TABLE 43 UK IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 88
TABLE 44 UK IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 88
TABLE 45 UK IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 88
TABLE 46 FRANCE IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 89
TABLE 47 FRANCE IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 89
TABLE 48 FRANCE IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 89
TABLE 49 FRANCE IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 90
TABLE 50 FRANCE IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 90
TABLE 51 ITALY IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 91
TABLE 52 ITALY IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 91
TABLE 53 ITALY IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 91
TABLE 54 ITALY IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 92
TABLE 55 ITALY IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 92
TABLE 56 SPAIN IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 93
TABLE 57 SPAIN IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 93
TABLE 58 SPAIN IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 93
TABLE 59 SPAIN IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 93
TABLE 60 SPAIN IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 94
TABLE 61 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 94
TABLE 62 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 95
TABLE 63 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 95
TABLE 64 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 95
TABLE 65 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 96
TABLE 66 ASIA-PACIFIC: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION) 98
TABLE 67 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 99
TABLE 68 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 99
TABLE 69 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 99
TABLE 70 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 99
TABLE 71 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 100
TABLE 72 CHINA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 101
TABLE 73 CHINA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 101
TABLE 74 CHINA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 101
TABLE 75 CHINA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 101
TABLE 76 CHINA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 102
TABLE 77 INDIA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 102
TABLE 78 INDIA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 103
TABLE 79 INDIA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 103
TABLE 80 INDIA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 103
TABLE 81 INDIA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 104
TABLE 82 JAPAN IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 104
TABLE 83 JAPAN IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 104
TABLE 84 JAPAN IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 105
TABLE 85 JAPAN IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 105
TABLE 86 JAPAN IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 105
TABLE 87 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 106
TABLE 88 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 106
TABLE 89 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 106
TABLE 90 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 107
TABLE 91 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 107
TABLE 92 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 108
TABLE 93 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 108
TABLE 94 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 108
TABLE 95 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 108
TABLE 96 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 109
TABLE 97 THAILAND IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 110
TABLE 98 THAILAND IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 110
TABLE 99 THAILAND IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 110
TABLE 100 THAILAND IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 110
TABLE 101 THAILAND IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 111
TABLE 102 INDONESIA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 111
TABLE 103 INDONESIA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 112
TABLE 104 INDONESIA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 112
TABLE 105 INDONESIA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 112
TABLE 106 INDONESIA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 112
TABLE 107 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 113
TABLE 108 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 113
TABLE 109 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 114
TABLE 110 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 114
TABLE 111 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 114
TABLE 112 MIDDLE EAST & AFRICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION) 117
TABLE 113 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 118
TABLE 114 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 118
TABLE 115 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 118
TABLE 116 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 118
TABLE 117 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 119
TABLE 118 GCC IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 119
TABLE 119 GCC IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 120
TABLE 120 GCC IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 120
TABLE 121 GCC IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 120
TABLE 122 GCC IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 121
TABLE 123 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 121
TABLE 124 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 121
TABLE 125 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 122
TABLE 126 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 122
TABLE 127 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 122
TABLE 128 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 123
TABLE 129 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 123
TABLE 130 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 124
TABLE 131 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 124
TABLE 132 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 124
TABLE 133 SOUTH AMERICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION) 127
TABLE 134 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 128
TABLE 135 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 128
TABLE 136 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 128
TABLE 137 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 128
TABLE 138 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 129
TABLE 139 BRAZIL IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 129
TABLE 140 BRAZIL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 130
TABLE 141 BRAZIL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 130
TABLE 142 BRAZIL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 130
TABLE 143 BRAZIL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 131
TABLE 144 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 131
TABLE 145 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 131
TABLE 146 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 132
TABLE 147 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 132
TABLE 148 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 132
TABLE 149 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION) 133
TABLE 150 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION) 133
TABLE 151 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION) 134
TABLE 152 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION) 134
TABLE 153 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION) 134
TABLE 154 PUBLIC PLAYERS STOCK SUMMARY 139
TABLE 155 COMPARATIVE ANALYSIS: KEY PLAYERS FINANICAL 139
TABLE 156 PRODUCT LAUNCH/PRODUCT APPROVAL 140
TABLE 157 PARTNERSHIP/INVESTMENT 141
TABLE 158 MICROSOFT: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 143
TABLE 159 MICROSOFT: KEY DEVELOPMENTS 144
TABLE 160 IBM: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 147
TABLE 161 IBM: KEY DEVELOPMENTS 148
TABLE 162 ORACLE: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 151
TABLE 163 FRESHWORKS: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 154
TABLE 164 FRESHWORKS: KEY DEVELOPMENTS 155
TABLE 165 SERVICENOW, INC: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 158
TABLE 166 SERVICENOW, INC: KEY DEVELOPMENTS 159
TABLE 167 ATLASSIAN: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 162
TABLE 168 BROADCOM INC: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 165
TABLE 169 IVANTI: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 167
TABLE 170 ZENDESK: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 169
TABLE 171 MANAGEENGINE: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED 171
LIST OF FIGURES
FIGURE 1 GLOBAL IT SERVICE MANAGEMENT MARKET: STRUCTURE 22
FIGURE 2 DRIVER IMPACT ANALYSIS (2023-2032) 42
FIGURE 3 RESTRAINT IMPACT ANALYSIS (2023-2032) 44
FIGURE 4 OPPORTUNITY IMPACT FORECAST 46
FIGURE 5 SUPPLY CHAIN: GLOBAL IT SERVICE MANAGEMENT MARKET 50
FIGURE 6 PORTER'S FIVE FORCES ANALYSIS OF THE GLOBAL IT SERVICE MANAGEMENT MARKET 51
FIGURE 7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT, 2022 & 2032 (USD MILLION) 55
FIGURE 8 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT, 2023 (% SHARE) 56
FIGURE 9 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2022 & 2032 (USD MILLION) 57
FIGURE 10 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2023 (% SHARE) 57
FIGURE 11 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2022 & 2032 (USD MILLION) 59
FIGURE 12 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023 (% SHARE) 60
FIGURE 13 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA, 2022 & 2032 (USD MILLION) 61
FIGURE 14 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA, 2023 (% SHARE) 62
FIGURE 15 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2022 & 2032 (USD MILLION) 65
FIGURE 16 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2023 (% SHARE) 66
FIGURE 17 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2023 (% SHARE) 70
FIGURE 18 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2022 VS 2032 (USD MILLION) 71
FIGURE 19 NORTH AMERICA MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032 72
FIGURE 20 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE) 72
FIGURE 21 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 & 2032 (USD MILLION) 73
FIGURE 22 EUROPE MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032 82
FIGURE 23 EUROPE: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE) 82
FIGURE 24 EUROPE: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION) 83
FIGURE 25 ASIA-PACIFIC MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032 97
FIGURE 26 ASIA-PACIFIC: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE) 97
FIGURE 27 ASIA-PACIFIC: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION) 98
FIGURE 28 MIDDLE EAST & AFRICA MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032 116
FIGURE 29 MIDDLE EAST & AFRICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE) 116
FIGURE 30 MIDDLE EAST & AFRICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION) 117
FIGURE 31 SOUTH AMERICA MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032 126
FIGURE 32 SOUTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE) 126
FIGURE 33 SOUTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION) 127
FIGURE 34 IT SERVICE MANAGEMENT MARKET PLAYERS: COMPETITIVE ANALSIS, 2023 138
FIGURE 35 COMPETITOR DASHBOARD: IT SERVICE MANAGEMENT MARKET 138
FIGURE 36 MICROSOFT: FINANCIAL OVERVIEW SNAPSHOT 142
FIGURE 37 MICROSOFT: SWOT ANALYSIS 144
FIGURE 38 IBM: FINANCIAL OVERVIEW SNAPSHOT 147
FIGURE 39 IBM: SWOT ANALYSIS 149
FIGURE 40 ORACLE: FINANCIAL OVERVIEW SNAPSHOT 151
FIGURE 41 ORACLE: SWOT ANALYSIS 152
FIGURE 42 FRESHWORKS: FINANCIAL OVERVIEW SNAPSHOT 153
FIGURE 43 FRESHWORKS: SWOT ANALYSIS 156
FIGURE 44 SERVICENOW, INC: FINANCIAL OVERVIEW SNAPSHOT 157
FIGURE 45 SERVICENOW, INC: SWOT ANALYSIS 160
FIGURE 46 ATLASSIAN: FINANCIAL OVERVIEW SNAPSHOT 161
FIGURE 47 ATLASSIAN: SWOT ANALYSIS 163
FIGURE 48 BROADCOM INC: FINANCIAL OVERVIEW SNAPSHOT 164
FIGURE 49 BROADCOM INC: SWOT ANALYSIS 166
FIGURE 50 IVANTI: SWOT ANALYSIS 168
FIGURE 51 ZENDESK: SWOT ANALYSIS 170
FIGURE 52 MANAGEENGINE: SWOT ANALYSIS 171
