TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
1.1. Market Attractiveness Analysis
1.1.1. Global Digitalization in BPO Market, by Technology
1.1.2. Global Digitalization in BPO Market, by Component
1.1.3. Global Digitalization in BPO Market, by Deployment
1.1.4. Global Digitalization in BPO Market, by Organization Size
1.1.5. Global Digitalization in BPO Market, by Vertical
1.1.6. Global Digitalization in BPO Market, by Region
2. MARKET INTRODUCTION
2.1. Definition
2.2. Scope of the Study
2.3. Market Structure
2.4. Key Buying Criteria
2.5. Macro Factor Indicator Analysis
3. RESEARCH METHODOLOGY
3.1. Research Process
3.2. Primary Research
3.3. Secondary Research
3.4. Market Size Estimation
3.5. Forecast Model
3.6. List of Assumptions
4. MARKET DYNAMICS
4.1. Drivers
4.1.1. Benefits Offered By Digital Technologies To The BPO Industry
4.1.2. High Competition Across The BPO Industry Driving The Need For Automation
4.1.3. Drivers Impact Analysis
4.2. Restraint
4.2.1. Process Optimization By Enterprises To Streamline Operations
4.2.2. Rising Unemployment
4.2.3. Restraint Impact Analysis
4.3. Opportunity
4.3.1. Increasing Demand From SMEs
4.3.2. Emerging Economies Are Expected To Open Lucrative Opportunities
4.4. Impact Of Covid-19
4.4.1. Impact On The BPO Sector
4.4.2. Impact On End-Use Verticals
4.4.3. Impact On It Expenditure
5. MARKET FACTOR ANALYSIS
5.1. Value Chain Analysis/Supply Chain Analysis
5.2. Porter’s Five Forces Model
5.3. Bargaining Power of Suppliers
5.4. Bargaining Power of Buyers
5.5. Threat of New Entrants
5.6. Threat of Substitutes
5.7. Intensity of Rivalry
6. GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY
6.1. Introduction
6.2. Business Process Automation
6.3. Robotic Process Automation
6.4. Artificial Intelligence (AI)
6.5. Speech to Text
6.6. Big Data & Business Analytics
6.7. Others
7. GLOBAL DIGITALIZATION IN BPO MARKET, BY COMPONENT
7.1. Introduction
7.2. Software
7.3. Services
8. GLOBAL DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT
8.1. Introduction
8.2. Cloud
8.3. On-Premise
9. GLOBAL DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE
9.1. Introduction
9.2. SMEs
9.3. Large Enterprises
10. GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL
10.1. Introduction
10.2. BFSI
10.3. IT & Telecommunications
10.4. Retail and Consumer Goods
10.5. & E-Commerce
10.6. Manufacturing
10.7. Healthcare and Life Sciences
10.8. Media & Entertainment
10.9. Travel & Logistics
10.10. Energy & Utilities
10.11. Hospitality
10.12. Others
11. GLOBAL DIGITALIZATION IN BPO MARKET SIZE ESTIMATION & FORECAST, BY REGION
11.1. Introduction
11.2. North America
11.2.1. Market Estimates & Forecast, by Country, 2018-2032
11.2.2. Market Estimates & Forecast, by Technology, 2018-2032
11.2.3. Market Estimates & Forecast, by Component, 2018-2032
11.2.4. Market Estimates & Forecast, by Deployment, 2018-2032
11.2.5. Market Estimates & Forecast, by Organization Size, 2018-2032
11.2.6. Market Estimates & Forecast, by Vertical, 2018-2032
11.2.7. US
11.2.7.1. Market Estimates & Forecast, by Technology, 2018-2032
11.2.7.2. Market Estimates & Forecast, by Component, 2018-2032
11.2.7.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.2.7.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.2.7.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.2.8. Canada
11.2.8.1. Market Estimates & Forecast, by Technology, 2018-2032
11.2.8.2. Market Estimates & Forecast, by Component, 2018-2032
11.2.8.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.2.8.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.2.8.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.2.9. Mexico
11.2.9.1. Market Estimates & Forecast, by Technology, 2018-2032
11.2.9.2. Market Estimates & Forecast, by Component, 2018-2032
11.2.9.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.2.9.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.2.9.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.3. Europe
11.3.1. Market Estimates & Forecast, by Technology, 2018-2032
11.3.2. Market Estimates & Forecast, by Component, 2018-2032
11.3.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.3.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.3.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.3.6. UK
11.3.6.1. Market Estimates & Forecast, by Technology, 2018-2032
11.3.6.2. Market Estimates & Forecast, by Component, 2018-2032
11.3.6.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.3.6.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.3.6.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.3.7. Germany
11.3.7.1. Market Estimates & Forecast, by Technology, 2018-2032
11.3.7.2. Market Estimates & Forecast, by Component, 2018-2032
11.3.7.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.3.7.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.3.7.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.3.8. France
11.3.8.1. Market Estimates & Forecast, by Technology, 2018-2032
11.3.8.2. Market Estimates & Forecast, by Component, 2018-2032
11.3.8.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.3.8.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.3.8.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.3.9. Rest of Europe
11.3.9.1. Market Estimates & Forecast, by Technology, 2018-2032
11.3.9.2. Market Estimates & Forecast, by Component, 2018-2032
11.3.9.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.3.9.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.3.9.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.4. Asia-Pacific
11.4.1. Market Estimates & Forecast, by Technology, 2018-2032
11.4.2. Market Estimates & Forecast, by Component, 2018-2032
11.4.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.4.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.4.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.4.6. China
11.4.6.1. Market Estimates & Forecast, by Technology, 2018-2032
11.4.6.2. Market Estimates & Forecast, by Component, 2018-2032
11.4.6.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.4.6.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.4.6.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.4.7. Japan
11.4.7.1. Market Estimates & Forecast, by Technology, 2018-2032
11.4.7.2. Market Estimates & Forecast, by Component, 2018-2032
11.4.7.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.4.7.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.4.7.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.4.8. India
11.4.8.1. Market Estimates & Forecast, by Technology, 2018-2032
11.4.8.2. Market Estimates & Forecast, by Component, 2018-2032
11.4.8.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.4.8.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.4.8.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.4.9. Rest of Asia-Pacific
11.4.9.1. Market Estimates & Forecast, by Technology, 2018-2032
11.4.9.2. Market Estimates & Forecast, by Component, 2018-2032
11.4.9.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.4.9.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.4.9.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.5. Middle East & Africa
11.5.1. Market Estimates & Forecast, by Technology, 2018-2032
11.5.2. Market Estimates & Forecast, by Component, 2018-2032
11.5.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.5.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.5.5. Market Estimates & Forecast, by Vertical, 2018-2032
11.6. South America
11.6.1. Market Estimates & Forecast, by Technology, 2018-2032
11.6.2. Market Estimates & Forecast, by Component, 2018-2032
11.6.3. Market Estimates & Forecast, by Deployment, 2018-2032
11.6.4. Market Estimates & Forecast, by Organization Size, 2018-2032
11.6.5. Market Estimates & Forecast, by Vertical, 2018-2032
12. COMPETITIVE LANDSCAPE
12.1. Introduction
12.2. Key Developments & Growth Strategies
12.3. Competitor Benchmarking
12.4. Vendor Share Analysis, 2022(% Share)
13. COMPANY PROFILES
13.1. UiPath’s
13.2. Blue Prism
13.3. Automation Anywhere, Inc.
13.4. kore ai
13.5. Pegasystems Inc.
13.6. Quale Infotech
13.7. Kofax Inc.
13.8. Prolitus
13.9. Q3 technologies, Inc.
13.10. AutomationEdge
13.11. Hexaware Technologies Limited.
13.12. debabit
13.13. NextProcess, LP
13.14. Nividous
13.15. LivePerson, Inc.
13.16. NTT data
13.16.1. Company Overview
13.16.2. Financial Overview
13.16.3. Solution/Services Offered
13.16.4. Key Developments
13.16.5. SWOT Analysis
13.16.6. Key Strategies
LIST OF TABLES
TABLE 1 MARKET SYNOPSIS 21
TABLE 2 GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 47
TABLE 3 GLOBAL DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 51
TABLE 4 GLOBAL DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 53
TABLE 5 GLOBAL DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 55
TABLE 6 GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 57
TABLE 7 GLOBAL DIGITALIZATION IN BPO MARKET, BY REGION, 2018-2032 (USD MILLION) 61
TABLE 8 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2018-2032 (USD MILLION) 62
TABLE 9 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 63
TABLE 10 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 64
TABLE 11 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 65
TABLE 12 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 66
TABLE 13 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 68
TABLE 14 US DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 69
TABLE 15 US DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 69
TABLE 16 US DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 70
TABLE 17 US DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 70
TABLE 18 US DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 71
TABLE 19 CANADA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 72
TABLE 20 CANADA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 72
TABLE 21 CANADA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 73
TABLE 22 CANADA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 73
TABLE 23 CANADA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 74
TABLE 24 MEXICO DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 75
TABLE 25 MEXICO DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 75
TABLE 26 MEXICO DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 76
TABLE 27 MEXICO DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 76
TABLE 28 MEXICO DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 77
TABLE 29 EUROPE DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2018-2032 (USD MILLION) 79
TABLE 30 EUROPE DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 80
TABLE 31 EUROPE DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 81
TABLE 32 EUROPE DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 82
TABLE 33 EUROPE DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 83
TABLE 34 EUROPE DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 84
TABLE 35 UK DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 85
TABLE 36 UK DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 85
TABLE 37 UK DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 86
TABLE 38 UK DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 86
TABLE 39 UK DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 87
TABLE 40 GERMANY DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 88
TABLE 41 GERMANY DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 88
TABLE 42 GERMANY DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 89
TABLE 43 GERMANY DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 89
TABLE 44 GERMANY DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 90
TABLE 45 FRANCE DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 91
TABLE 46 FRANCE DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 91
TABLE 47 FRANCE DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 92
TABLE 48 FRANCE DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 92
TABLE 49 FRANCE DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 93
TABLE 50 REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 94
TABLE 51 REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 94
TABLE 52 REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 95
TABLE 53 REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 95
TABLE 54 REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 96
TABLE 55 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2018-2032 (USD MILLION) 98
TABLE 56 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 99
TABLE 57 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 100
TABLE 58 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 101
TABLE 59 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 102
TABLE 60 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 103
TABLE 61 CHINA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 104
TABLE 62 CHINA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 104
TABLE 63 CHINA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 105
TABLE 64 CHINA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 105
TABLE 65 CHINA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 106
TABLE 66 JAPAN DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 107
TABLE 67 JAPAN DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 107
TABLE 68 JAPAN DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 108
TABLE 69 JAPAN DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 108
TABLE 70 JAPAN DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 109
TABLE 71 INDIA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 110
TABLE 72 INDIA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 111
TABLE 73 INDIA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 111
TABLE 74 INDIA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 111
TABLE 75 INDIA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 112
TABLE 76 REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 113
TABLE 77 REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 113
TABLE 78 REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 114
TABLE 79 REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 114
TABLE 80 REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 115
TABLE 81 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 116
TABLE 82 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 117
TABLE 83 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 118
TABLE 84 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 119
TABLE 85 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 120
TABLE 86 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 121
TABLE 87 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 122
TABLE 88 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 123
TABLE 89 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 124
TABLE 90 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 125
TABLE 91 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 129
TABLE 92 ACQUISITIONS 131
TABLE 93 BUSINESS EXPANSIONS 132
TABLE 94 PRODUCT LAUNCHES/DEVELOPMENTS 132
TABLE 95 ARVATO SYSTEMS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 133
TABLE 96 ARVATO SYSTEMS: KEY DEVELOPMENTS 134
TABLE 97 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 136
TABLE 98 CAPGEMINI: KEY DEVELOPMENTS 136
TABLE 99 CONDUENT, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 140
TABLE 100 CONDUENT, INC.: KEY DEVELOPMENTS 140
TABLE 101 CONCENTRIX CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 143
TABLE 102 CONCENTRIX CORPORATION: KEY DEVELOPMENTS 144
TABLE 103 GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 148
TABLE 104 GENPACT: KEY DEVELOPMENTS 148
TABLE 105 HCL TECHNOLOGIES LIMITED: PRODUCTS/SOLUTIONS/SERVICES OFFERED 151
TABLE 106 HCL TECHNOLOGIES LIMITED: KEY DEVELOPMENTS 151
TABLE 107 INFOSYS LIMITED: PRODUCTS: SOLUTIONS/SERVICES/SOLUTIONS OFFERED 155
TABLE 108 INFOSYS LIMITED: KEY DEVELOPMENTS 155
TABLE 109 TELEPERFORMANCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 159
TABLE 110 TELEPERFORMANCE: KEY DEVELOPMENTS 159
TABLE 111 LARSEN & TOUBRO INFOTECH LIMITED: PRODUCTS/SOLUTIONS/SERVICES OFFERED 162
TABLE 112 LARSEN & TOUBRO INFOTECH LIMITED: KEY DEVELOPMENTS 162
TABLE 113 SYKES ENTERPRISES, INCORPORATED: PRODUCTS/SOLUTIONS/SERVICES OFFERED 165
TABLE 114 SYKES ENTERPRISES, INCORPORATED: KEY DEVELOPMENTS 166
TABLE 115 AUTOMATION ANYWHERE, INC.: PRODUCTS OFFERED 167
TABLE 116 AUTOMATION ANYWHERE, INC.: KEY DEVELOPMENTS 167
TABLE 117 KOFAX INC: PRODUCTS OFFERED 169
TABLE 118 LIVEPERSON, INC.: PRODUCTS OFFERED 172
TABLE 119 BLUE PRISM LIMITED: PRODUCTS OFFERED 175
TABLE 120 EXLSERVICE HOLDINGS, INC.: PRODUCTS OFFERED 178
TABLE 121 HINDUJA GLOBAL SOLUTIONS LTD: PRODUCTS OFFERED 181
TABLE 122 NTT DATA CORPORATION: PRODUCTS OFFERED 184
TABLE 123 UIPATH: PRODUCTS OFFERED 186
LIST OF FIGURES
FIGURE 1 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL DIGITALIZATION IN BPO MARKET 22
FIGURE 2 GLOBAL DIGITALIZATION IN BPO MARKET: MARKET STRUCTURE 24
FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 29
FIGURE 4 MARKET DYNAMIC ANALYSIS OF DIGITALIZATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET 32
FIGURE 5 VALUE CHAIN ANALYSIS: GLOBAL DIGITALIZATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET 37
FIGURE 6 PORTER’S FIVE FORCES MODEL: GLOBAL DIGITALIZATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET 38
FIGURE 7 NORTH AMERICA: DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY COUNTRY (2022 & 2032) 41
FIGURE 8 EUROPE: DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY COUNTRY (2022 & 2032) 41
FIGURE 9 ASIA–PACIFIC: DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY COUNTRY (2022 & 2032) 42
FIGURE 10 GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY TECHNOLOGY (2022 & 2032) 43
FIGURE 11 GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY COMPONENT (2022 & 2032) 43
FIGURE 12 GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY DEPLOYMENT (2022 & 2032) 44
FIGURE 13 GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY ORGANIZATION SIZE (2022 & 2032) 44
FIGURE 14 GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY VERTICAL (2022 & 2032) 45
FIGURE 15 GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2022 (% SHARE) 46
FIGURE 16 GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2022 VS 2032 (USD MILLION) 46
FIGURE 17 GLOBAL DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2022 (% SHARE) 50
FIGURE 18 GLOBAL DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2022 VS 2032 (USD MILLION) 50
FIGURE 19 GLOBAL DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2022 (% SHARE) 52
FIGURE 20 GLOBAL DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2022 VS 2032 (USD MILLION) 52
FIGURE 21 GLOBAL DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2022 (% SHARE) 54
FIGURE 22 GLOBAL DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2022 VS 2032 (USD MILLION) 54
FIGURE 23 GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2022 (% SHARE) 56
FIGURE 24 GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2022 VS 2032 (USD MILLION) 56
FIGURE 25 GLOBAL DIGITALIZATION IN BPO MARKET, BY REGION, 2022 (% SHARE) 60
FIGURE 26 GLOBAL DIGITALIZATION IN BPO MARKET, BY REGION, 2022 VS 2032 (USD MILLION) 60
FIGURE 27 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 (% SHARE) 61
FIGURE 28 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION) 62
FIGURE 29 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 63
FIGURE 30 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 64
FIGURE 31 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 65
FIGURE 32 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 66
FIGURE 33 NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 67
FIGURE 34 EUROPE DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 (% SHARE) 78
FIGURE 35 EUROPE DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION) 78
FIGURE 36 EUROPE DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 80
FIGURE 37 EUROPE DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 81
FIGURE 38 EUROPE DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 82
FIGURE 39 EUROPE DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 83
FIGURE 40 EUROPE DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 84
FIGURE 41 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 (% SHARE) 97
FIGURE 42 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION) 98
FIGURE 43 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 99
FIGURE 44 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 100
FIGURE 45 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 101
FIGURE 46 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 102
FIGURE 47 ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 103
FIGURE 48 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 116
FIGURE 49 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 117
FIGURE 50 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 118
FIGURE 51 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 119
FIGURE 52 SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 120
FIGURE 53 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 121
FIGURE 54 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 122
FIGURE 55 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 123
FIGURE 56 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 124
FIGURE 57 MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 125
FIGURE 58 GLOBAL DIGITALIZATION IN BPO MARKET: COMPETITIVE BENCHMARKING 127
FIGURE 59 VENDOR SHARE ANALYSIS (2022, % SHARE) 129
FIGURE 60 CAPGEMINI: FINANCIAL OVERVIEW SNAPSHOT 135
FIGURE 61 CAPGEMINI: SWOT ANALYSIS 137
FIGURE 62 CONDUENT, INC.: FINANCIAL OVERVIEW SNAPSHOT 139
FIGURE 63 CONDUENT, INC.: SWOT ANALYSIS 141
FIGURE 64 CONCENTRIX CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 143
FIGURE 65 CONCENTRIX CORPORATION: SWOT ANALYSIS 144
FIGURE 66 GENPACT: FINANCIAL OVERVIEW SNAPSHOT 147
FIGURE 67 GENPACT: SWOT ANALYSIS 149
FIGURE 68 HCL TECHNOLOGIES LIMITED: FINANCIAL OVERVIEW SNAPSHOT 150
FIGURE 69 HCL TECHNOLOGIES LIMITED: SWOT ANALYSIS 152
FIGURE 70 INFOSYS LIMITED: FINANCIAL OVERVIEW SNAPSHOT 154
FIGURE 71 INFOSYS LIMITED: SWOT ANALYSIS 156
FIGURE 72 TELEPERFORMANCE: FINANCIAL OVERVIEW SNAPSHOT 158
FIGURE 73 TELEPERFORMANCE: SWOT ANALYSIS 160
FIGURE 74 LARSEN & TOUBRO INFOTECH LIMITED: FINANCIAL OVERVIEW SNAPSHOT 161
FIGURE 75 LARSEN & TOUBRO INFOTECH LIMITED: SWOT ANALYSIS 163
FIGURE 76 SYKES ENTERPRISES, INCORPORATED: FINANCIAL OVERVIEW SNAPSHOT 165
FIGURE 77 SYKES ENTERPRISES, INCORPORATED: SWOT ANALYSIS 166
FIGURE 78 AUTOMATION ANYWHERE, INC.: SWOT ANALYSIS 168
FIGURE 79 KOFAX INC: SWOT ANALYSIS 170
FIGURE 80 LIVEPERSON, INC.: FINANCIAL OVERVIEW SNAPSHOT 172
FIGURE 81 LIVEPERSON, INC.: SWOT ANALYSIS 173
FIGURE 82 BLUE PRISM LIMITED.: FINANCIAL OVERVIEW SNAPSHOT 175
FIGURE 83 BLUE PRISM LIMITED: SWOT ANALYSIS 176
FIGURE 84 EXLSERVICE HOLDINGS, INC.: FINANCIAL OVERVIEW SNAPSHOT 178
FIGURE 85 EXLSERVICE HOLDINGS, INC.: SWOT ANALYSIS 179
FIGURE 86 HINDUJA GLOBAL SOLUTIONS LTD: FINANCIAL OVERVIEW SNAPSHOT 181
FIGURE 87 HINDUJA GLOBAL SOLUTIONS LTD..: SWOT ANALYSIS 182
FIGURE 88 NTT DATA CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 184
FIGURE 89 NTT DATA CORPORATION.: SWOT ANALYSIS 185
FIGURE 90 UIPATH: SWOT ANALYSIS 187
