Customer Experience Management Market Research Report Information By Touch Point (Call Centers, Email, Social Media), By End User (BFSI, Healthcare, Manufacturing, Retail), and By Region (North America, Europe, Asia-Pacific, and the Rest of the World)—Forecast till 2030

TABLE OF CONTENTS

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE

2 RESEARCH METHODOLOGY

2.1 RESEARCH NETWORK TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION

3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS

4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY TOUCH POINT

6.2.1.1 WEBSITE

6.2.1.2 SOCIAL MEDIA

6.2.1.3 EMAIL

6.2.1.4 MOBILE

6.2.1.5 COMPANY STORES

6.2.1.6 CALL CENTERS

6.2.1.7 OTHERS

6.2.2 BY END-USERS

6.2.2.1 BFSI

6.2.2.2 HEALTHCARE

6.2.2.3 MANUFACTURING

6.2.2.4 GOVERNMENT

6.2.2.5 IT & TELECOMMUNICATIONS

6.2.2.6 MEDIA & ENTERTAINMENT

6.2.2.7 AUTOMOTIVE

6.2.2.8 RETAIL

6.2.2.9 OTHERS

6.2.3 BY GEOGRAPHY

6.2.3.1 NORTH AMERICA

6.2.3.2 EUROPE

6.2.3.3 ASIA-PACIFIC

6.2.3.4 REST OF THE WORLD

7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 IBM CORPORATION (U.S.)

7.2.2 SAS INSTITUTE INC. (U.S.)

7.2.3 ADOBE SYSTEMS INCORPORATED (U.S.)

7.2.4 TECH MAHINDRA LIMITED (INDIA)

7.2.5 ORACLE CORPORATION (U.S.)

7.2.6 OPEN TEXT CORPORATION (CANADA)

7.2.7 NOKIA NETWORKS (FINLAND)

7.2.8 AVAYA INC. (U.S.)

7.2.9 SDL (U.K.)

7.2.10 OTHERS

LIST OF TABLES

TABLE 1 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 2 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 3 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY

TABLE 4 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 5 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 6 U.S CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 7 U.S. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 8 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 9 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 10 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 11 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 12 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 13 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 14 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 15 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 16 U.K. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 17 U.K. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 18 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 19 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 20 ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 21 ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

TABLE 22 REST OF THE WORLD CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT

TABLE 23 REST OF THE WORLD CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS

LIST OF FIGURES

FIGURE 1 RESEARCH METHODOLOGY

FIGURE 2 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT (%)

FIGURE 3 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS (%)

FIGURE 4 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY REGIONS (%)

FIGURE 5 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT (%)

FIGURE 6 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS (%)

FIGURE 7 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT (%)

FIGURE 8 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS (%)

FIGURE 9 ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT (%)

FIGURE 10 ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS (%)

FIGURE 11 REST OF THE WORLD CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCH POINT (%)

FIGURE 12 REST OF THE WORLD CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END-USERS (%)