TABLE OF CONTENTS
1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH TYPE
2.2 PRIMARY RESEARCH
2.3 SECONDARY RESEARCH
2.4 FORECAST MODEL
2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST
2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS
3.1 INTRODUCTION
3.2 MARKET DRIVERS
3.3 MARKET CHALLENGES
3.4 MARKET OPPORTUNITIES
3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 SUPPLY CHAIN ANALYSIS
6 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SEGMENTS
6.1 INTRODUCTION
6.2 MARKET STATISTICS
6.2.1 BY TOUCH POINT
6.2.1.1 COMPANY WEBSITE
6.2.1.2 BRANCH
6.2.1.3 CALL CENTER
6.2.1.4 WEB
6.2.2 BY SOLUTION
6.2.2.1 DATA MANAGEMENT
6.2.2.2 SOCIAL MEDIA ANALYTICAL TOOLS
6.2.2.3 VOICE OF CUSTOMER
6.2.2.4 WEB ANALYTICAL TOOLS
6.2.2.5 DASHBOARD AND REPORTING
6.2.3 BY VERTICAL
6.2.3.1 BFSI
6.2.3.2 HEALTHCARE
6.2.3.3 MANUFACTURING
6.2.3.4 IT COMMUNICATION SERVICE PROVIDER
6.2.3.5 TRAVEL & HOSPITALITY
6.2.5 BY REGION
6.2.5.1 NORTH AMERICA
6.2.5.2 EUROPE
6.2.5.3 ASIA-PACIFIC
6.2.4.4 REST OF THE WORLD
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 ADOBE SYSTEMS INCORPORATED (U.S.)
7.2.2 ORACLE CORPORATION (U.S.)
7.2.3 IBM CORPORATION (U.S.)
7.2.4 NOKIA NETWORKS (FINLAND)
7.2.5 TECH MAHINDRA LIMITED (INDIA)
7.2.6 AVAYA INC. (U.S.)
7.2.7 SDL (U.K.)
7.2.8 SAS INSTITUTE INC. (U.S.)
7.2.9 OPENTEXT CORPORATION (CANADA)
7.2.10 HP INC. (U.S.)
7.2.11 OTHERS
LIST OF TABLES
TABLE 1 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS
TABLE 5 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 8 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 9 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 10 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 11 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 12 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 13 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 14 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 15 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 16 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 17 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 18 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 19 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 20 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 21 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 22 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 23 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 24 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 25 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 26 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 27 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 28 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 29 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 30 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 31 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
LIST OF FIGURES
FIGURE 1 RESEARCH TYPE
FIGURE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 5 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS (%)
FIGURE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 8 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 9 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 10 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 11 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 12 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 13 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 14 ASIA PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 15 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 16 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 17 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, VERTICAL (%)
