TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
2. MARKET INTRODUCTION
2.1. Definition
2.2. Scope of the Study
2.2.1. Research Objective
2.2.2. Assumptions
2.2.3. Limitations
3. RESEARCH METHODOLOGY
3.1. Overview
3.2. Data Mining
3.3. Secondary Research
3.4. Primary Research
3.4.1. Primary Interviews and Information Gathering Process
3.4.2.Breakdown of Primary Respondents
3.5. Forecasting Model
3.6. Market Size Estimation
3.6.1. Bottom-Up Approach
3.6.2. Top-Down Approach
3.7. Data Triangulation
3.8. Validation
4. MARKET DYNAMICS
4.1. Overview
4.2. Drivers
4.3. Restraints
4.4. Opportunities
5. MARKET FACTOR ANALYSIS
5.1. Value Chain Analysis
5.2. Porter’s Five Forces Analysis
5.2.1. Bargaining Power of Suppliers
5.2.2. Bargaining Power of Buyers
5.2.3. Threat of New Entrants
5.2.4. Threat of Substitutes
5.2.5. Intensity of Rivalry
5.3. COVID-19 Impact Analysis
5.3.1. Market Impact Analysis
5.3.2. Regional Impact
5.3.3. Opportunity and Threat Analysis
6. GLOBAL CLOUD ITSM MARKET, BY OFFERING
6.1. Overview
6.2. Solutions
6.3. Services
7. GLOBAL CLOUD ITSM MARKET, BY DEPLOYMENT MODE
7.1. Overview
7.2. Public Cloud
7.3. Private Cloud
7.4. Hybrid Cloud
8. GLOBAL CLOUD ITSM MARKET, BY ORGANIZATION SIZE
8.1. Overview
8.2. Large Enterprises
8.3. SMEs
9. GLOBAL CLOUD ITSM MARKET, BY VERTICAL
9.1. Overview
9.2. BFSI
9.3. Telecommunications
9.4. IT & ITeS
9.5. Government & Public Sector
9.6. Retail & Consumer Goods
9.7. Manufacturing
9.8. Energy & Utilities
9.9. Media & Entertainment
9.10. Healthcare & Life Sciences
9.11. Education
9.12. Other Verticals
10. GLOBAL CLOUD ITSM MARKET, BY REGION
10.1. Overview
10.1. North America
10.1.1. US
10.1.2. Canada
10.2. Europe
10.2.1. Germany
10.2.2. France
10.2.3. UK
10.2.4. Italy
10.2.5. Spain
10.2.6. Rest of Europe
10.3. Asia-Pacific
10.3.1. China
10.3.2. India
10.3.3. Japan
10.3.4. South Korea
10.3.5. Australia
10.3.6. Rest of Asia-Pacific
10.4. Rest of the World
10.4.1. Middle East
10.4.2. Africa
10.4.3. Latin America
11. COMPETITIVE LANDSCAPE
11.1. Overview
11.2. Competitive Analysis
11.3. Market Share Analysis
11.4. Major Growth Strategy in the Global Cloud ITSM Market,
11.5. Competitive Benchmarking
11.6. Leading Players in Terms of Number of Developments in the Global Cloud ITSM Market,
11.7. Key Developments and Growth Strategies
11.7.1. New Deployment Mode Launch/Service Vertical
11.7.2. Merger & Acquisitions
11.7.3. Joint Ventures
11.8. Major Players Financial Matrix
11.8.1. Sales & Operating Income, 2023
11.8.2. Major Players R&D Expenditure. 2023
12. COMPANY PROFILES
12.1. SERVICENOW (US)
12.1.1. Company Overview
12.1.2. Financial Overview
12.1.3. Deployment Modes Offered
12.1.4. Key Developments
12.1.5. SWOT Analysis
12.1.6. Key Strategies
12.2. BMC SOFTWARE (US)
12.2.1. Company Overview
12.2.2. Financial Overview
12.2.3. Deployment Modes Offered
12.2.4. Key Developments
12.2.5. SWOT Analysis
12.2.6. Key Strategies
12.3. Broadcom (US)
12.3.1. Company Overview
12.3.2. Financial Overview
12.3.3. Deployment Modes Offered
12.3.4. Key Developments
12.3.5. SWOT Analysis
12.3.6. Key Strategies
12.4. ManageEngine (US)
12.4.1. Company Overview
12.4.2. Financial Overview
12.4.3. Deployment Modes Offered
12.4.4. Key Developments
12.4.5. SWOT Analysis
12.4.6. Key Strategies
12.5. Ivanti (US)
12.5.1. Company Overview
12.5.2. Financial Overview
12.5.3. Deployment Modes Offered
12.5.4. Key Developments
12.5.5. SWOT Analysis
12.5.6. Key Strategies
12.6. ZENDESK (US)
12.6.1. Company Overview
12.6.2. Financial Overview
12.6.3. Deployment Modes Offered
12.6.4. Key Developments
12.6.5. SWOT Analysis
12.6.6. Key Strategies
12.7. Freshworks (US)
12.7.1. Company Overview
12.7.2. Financial Overview
12.7.3. Deployment Modes Offered
12.7.4. Key Developments
12.7.5. SWOT Analysis
12.7.6. Key Strategies
12.8. SolarWinds (US)
12.8.1. Company Overview
12.8.2. Financial Overview
12.8.3. Deployment Modes Offered
12.8.4. Key Developments
12.8.5. SWOT Analysis
12.8.6. Key Strategies
12.9. Atlassian (Australia)
12.9.1. Company Overview
12.9.2. Financial Overview
12.9.3. Deployment Modes Offered
12.9.4. Key Developments
12.9.5. SWOT Analysis
12.9.6. Key Strategies
12.10. OpenText (US)
12.10.1. Company Overview
12.10.2. Financial Overview
12.10.3. Deployment Modes Offered
12.10.4. Key Developments
12.10.5. SWOT Analysis
12.10.6. Key Strategies
13. APPENDIX
13.1. References
13.2. Related Reports
LIST OF TABLES
TABLE 1 GLOBAL CLOUD ITSM MARKET, SYNOPSIS, 2019-2032
TABLE 2 GLOBAL CLOUD ITSM MARKET, ESTIMATES & FORECAST, 2019-2032 (USD BILLION)
TABLE 3 GLOBAL CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 4 GLOBAL CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 5 GLOBAL CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 6 GLOBAL CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 7 NORTH AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 8 NORTH AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 9 NORTH AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 10 NORTH AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 11 US: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 12 US: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 13 US: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 14 US: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 15 CANADA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 16 CANADA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 17 CANADA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 18 CANADA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 19 EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 20 EUROPE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 21 EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 22 EUROPE: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 23 GERMANY: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 24 GERMANY: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 25 GERMANY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 26 GERMANY: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 27 FRANCE: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 28 FRANCE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 29 FRANCE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 30 FRANCE: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 31 ITALY: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 32 ITALY: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 33 ITALY: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 34 ITALY: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 35 SPAIN: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 36 SPAIN: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 37 SPAIN: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 38 SPAIN: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 39 UK: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 40 UK: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 41 UK: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 42 UK: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 43 REST OF EUROPE: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 44 REST OF EUROPE: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 45 REST OF EUROPE: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 46 REST OF EUROPE: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 47 ASIA-PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 48 ASIA-PACIFIC: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 49 ASIA-PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 50 ASIA-PACIFIC: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 51 JAPAN: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 52 JAPAN: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 53 JAPAN: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 54 JAPAN: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 55 CHINA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 56 CHINA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 57 CHINA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 58 CHINA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 59 INDIA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 60 INDIA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 61 INDIA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 62 INDIA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 63 AUSTRALIA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 64 AUSTRALIA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 65 AUSTRALIA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 66 AUSTRALIA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 67 SOUTH KOREA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 68 SOUTH KOREA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 69 SOUTH KOREA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 70 SOUTH KOREA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 71 REST OF ASIA-PACIFIC: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 72 REST OF ASIA-PACIFIC: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 73 REST OF ASIA-PACIFIC: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 74 REST OF ASIA-PACIFIC: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 75 REST OF THE WORLD: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 76 REST OF THE WORLD: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 77 REST OF THE WORLD: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 78 REST OF THE WORLD: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 79 MIDDLE EAST: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 80 MIDDLE EAST: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 81 MIDDLE EAST: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 82 MIDDLE EAST: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 83 AFRICA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 84 AFRICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 85 AFRICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 86 AFRICA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
TABLE 87 LATIN AMERICA: CLOUD ITSM MARKET, BY OFFERING, 2019-2032 (USD BILLION)
TABLE 88 LATIN AMERICA: CLOUD ITSM MARKET, BY DEPLOYMENT MODE, 2019-2032 (USD BILLION)
TABLE 89 LATIN AMERICA: CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2019-2032 (USD BILLION)
TABLE 90 LATIN AMERICA: CLOUD ITSM MARKET, BY VERTICAL, 2019-2032 (USD BILLION)
LIST OF FIGURES
FIGURE 1 RESEARCH PROCESS
FIGURE 2 MARKET STRUCTURE FOR THE GLOBAL CLOUD ITSM MARKET
FIGURE 3 MARKET DYNAMICS FOR THE GLOBAL CLOUD ITSM MARKET
FIGURE 4 GLOBAL CLOUD ITSM MARKET, SHARE (%), BY OFFERING, 2023
FIGURE 5 GLOBAL CLOUD ITSM MARKET, SHARE (%), BY DEPLOYMENT MODE, 2023
FIGURE 6 GLOBAL CLOUD ITSM MARKET, SHARE (%), BY ORGANIZATION SIZE, 2023
FIGURE 7 GLOBAL CLOUD ITSM MARKET, SHARE (%), BY VERTICAL, 2023
FIGURE 8 GLOBAL CLOUD ITSM MARKET, SHARE (%), BY REGION, 2023
FIGURE 9 NORTH AMERICA: CLOUD ITSM MARKET, SHARE (%), BY REGION, 2023
FIGURE 10 EUROPE: CLOUD ITSM MARKET, SHARE (%), BY REGION, 2023
FIGURE 11 ASIA-PACIFIC: CLOUD ITSM MARKET, SHARE (%), BY REGION, 2023
FIGURE 12 REST OF THE WORLD: CLOUD ITSM MARKET, SHARE (%), BY REGION, 2023
FIGURE 13 GLOBAL CLOUD ITSM MARKET: COMPANY SHARE ANALYSIS, 2023 (%)
FIGURE 14 SERVICENOW (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 15 SERVICENOW (US): SWOT ANALYSIS
FIGURE 16 BMC SOFTWARE (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 17 BMC SOFTWARE (US): SWOT ANALYSIS
FIGURE 18 BROADCOM (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 19 BROADCOM (US): SWOT ANALYSIS
FIGURE 20 MANAGEENGINE (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 21 MANAGEENGINE (US).: SWOT ANALYSIS
FIGURE 22 IVANTI (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 23 IVANTI (US): SWOT ANALYSIS
FIGURE 24 ZENDESK (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 25 ZENDESK (US): SWOT ANALYSIS
FIGURE 26 FRESHWORKS (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 27 FRESHWORKS (US): SWOT ANALYSIS
FIGURE 28 SOLARWINDS (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 29 SOLARWINDS (US): SWOT ANALYSIS
FIGURE 30 ATLASSIAN (AUSTRALIA): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 31 ATLASSIAN (AUSTRALIA): SWOT ANALYSIS
FIGURE 32 OPENTEXT (US): FINANCIAL OVERVIEW SNAPSHOT
FIGURE 33 OPENTEXT (US): SWOT ANALYSIS
