Growing usage of unified communications based in the cloud is expected to drive market expansion in the near future at a CAGR of 17.0% forecast period 2024 to 2032.

Market Research Future (MRFR) has published a cooked research report on the “Global Hosted PBX Market” that contains information from 2019 to 2032. The hosted PBX market is estimated to register a CAGR of 17.00% during the forecast period of 2024 to 2032.

MRFR recognizes the following companies as the key players in the global hosted PBX market - D-Link System, BullsEye Telecom, Vonage America, Nextiva, Cisco system, NEC Corporation, RingCentral, Allworx Corporations, Panasonic Corporation, MegaPath, Barracuda Networks, Avaya, and Microsoft Corporation.

Hosted PBX Market Highlights

The global hosted PBX market is accounted to register a CAGR of 17.00% during the forecast period and is estimated to reach USD 40.732 billion by 2032.

The primary drivers of market expansion will be the growing need for workplace mobility and the increasing usage of cloud and unified communication services. Additionally, the need to upgrade from the traditional PBX mode to the cloud-based mode is becoming increasingly pressing, and the low cost of deployment and installation is one of the elements driving the expansion of the hosted PBX industry. Furthermore, technological developments related to PBX infrastructure and components will increase the favorable prospects for the expansion of the hosted PBX industry.

Segment Analysis

The global hosted PBX market has been segmented into offering, application, and enterprise.

On the basis of offering, the market is segmented into Solutions and Services. The services segment was attributed to holding the largest market share in 2023. This is because providers are offering their customers integrated service packages that include IP telephony solutions, which has led to services becoming more and more important. Moreover, it uses an Internet connection that is already deployed to give a business secure and reliable phone service instead of relying on a call controller or server that is privately maintained.

Based on application, the global hosted PBX market has been segmented into Unified Communication and Collaboration, Mobility, Call Center, and Other Applications. The mobility segment was expected to hold the largest market share in 2023. The need for communication solutions that facilitate mobility has increased due to the trend toward remote work. With modern PBX systems, staff members may remain connected and productive no matter where they are in the world. The need for PBX solutions that integrate seamlessly with smartphones and other mobile devices is growing as these devices become more and more commonplace. This is because customers want to be able to access voicemail, make and receive calls, and use other features while they are out and about.

Based on the enterprise, the global hosted PBX market has been segmented into Banking, Financial Services, & Insurance (BFSI), Retail & e-commerce, Healthcare & Life Sciences, Manufacturing, Telecom, IT & ITeS, Travel & Hospitality, Government & Public Sector, Education, and Other Verticals. The healthcare & life sciences segment was expected to hold the largest market share in 2023. This is because it's a crucial activity that necessitates seamless coordination between a wide range of stakeholders, including doctors, nurses, administrators, and patients. Healthcare firms may communicate effectively and securely due to the features and capabilities offered by hosted PBX solutions.

Regional Analysis

The global hosted PBX market, based on region, has been divided into North America, Europe, Asia-Pacific, and the Rest of the World. North America consists of the US and Canada. The Europe-hosted PBX market comprises Germany, France, the UK, Italy, Spain, and the rest of Europe. The hosted PBX market in Asia-Pacific has been segmented into China, India, Japan, Australia, South Korea, and the rest of Asia-Pacific. The Rest of the world-hosted PBX market comprises of Middle East, Africa, and Latin America.

The largest market share for hosted PBX was maintained by the North American regional sector. This is due to the growing number of requests for scalability, reduced costs, enhanced functionality, and cloud-based services. In North America, hosted PBX is growing in popularity and is expected to do so in the coming years, according to official data.

Moreover, the Europe market has been persistently growing over the forecast period. Europe is becoming a more demanding market for unified communications solutions that integrate several channels and technologies for communication. Businesses have a consolidated and simplified platform for communication using this PBX as part of unified communications.

Additionally, Asia-Pacific is anticipated to experience the quickest growth over the forecast period. To manage their distant workforces and enter new markets, small and medium-sized enterprises (SMEs) in developing nations like China and India are searching for affordable communication solutions. Moreover, Malaysia, Singapore, and Taiwan are among the nations where IP-based voice calling is becoming more and more popular.

Furthermore, the Rest of the World's hosted PBX market is divided into the Middle East, Africa, and Latin America. Because of the quick uptake of wireless technologies and the availability of e-learning resources in this area, it is projected that the rest of the global market will expand at a significant rate. Furthermore, as government agencies place a greater emphasis on digital transformation, hosted PBX solutions become essential components that facilitate efficient management of the changing landscape of administrative communication.

Key Findings of the Study

• The global hosted PBX market is expected to reach USD 40.732 billion by 2032, at a CAGR of 17.00% during the forecast period.


• The Asia-Pacific region accounted for the fastest-growing global market. In developing countries such as China and India, small and medium-sized enterprises (SMEs) are looking for cost-effective communication solutions to manage their remote workforces and expand into new markets.


• Based on application, the mobility segment was attributed to holding the largest market in 2023, with an approximate market share of 45%.


• D-Link System, BullsEye Telecom, Vonage America, Nextiva, Cisco system, NEC Corporation, RingCentral, Allworx Corporations, Panasonic Corporation, MegaPath, Barracuda Networks, Avaya, and Microsoft Corporation are the key market players.