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Market Research Future (MRFR) has published a cooked research report on the “Global Healthcare BPO Market” that contains information from 2019 to 2035.
The Healthcare BPO Market is estimated to register a CAGR of 8.22% during the forecast period of 2025 to 2035.
MRFR recognizes the following companies as the key players in the Global Healthcare BPO Market: Cognizant Technology Solutions (US), TCS (Tata Consultancy Services) (IN), Accenture (IE), Genpact (US), Wipro (IN), HCL Technologies (IN), Infosys (IN), Concentrix (US), and Teleperformance (FR).
Healthcare BPO Market Highlights
The Global Healthcare BPO Market is projected to reach USD 972.65 Billion by 2035 from USD 407.91 Billion in 2024, growing at a CAGR of 8.22% during the forecast period. With the need for greater cost efficiency and improved patient experience, the expansion of the market is strongly influenced by technological advancements in the healthcare services sector. The increasing use of healthcare outsourcing, AI, automation, and data analytics is also enhancing efficiency and precision in provider and payer operations.
Increasing complexities in regulations and the need for compliance are driving many healthcare firms to turn to specialized BPO providers. Likewise, the shift towards patient-centered services, including telehealth services and care management, is redesigning the industry’s service delivery systems.
Segment Analysis
The Global Healthcare BPO Market has been segmented based on Service, Payer Services, Provider Services, and Pharmaceutical Services.
- By Service: Payer Services (largest segment) dominate due to the increasing demand for claims management and customer service outsourcing, while Provider Services (fastest-growing) are expanding rapidly with a greater need for administrative and technology-driven support in hospitals and clinics.
- By Payer Services: Claims Management remains the largest sub-segment, while Care Management Solutions are the fastest-growing, driven by increased adoption of telehealth and patient engagement models.
- By Provider Services: Revenue Cycle Management leads the segment, followed by growing demand in Patient Care outsourcing, particularly for medical transcription and device monitoring.
- By Pharmaceutical Services: Research & Development holds the largest share, while Sales and Marketing Services are emerging rapidly due to digital transformation and data analytics integration in pharma operations.
Region Analysis
By Region, the Healthcare BPO Market is segmented into North America, Europe, Asia-Pacific, South America, and the Middle East & Africa.
North America is expected to account for nearly 45% of the market by 2024, primarily due to its developed technological competitive edge, high cost of healthcare, and solid utilization of automation technologies.
Europe accounts for the second largest market share of about 30% due to the growing regulation of value-based care and increased outsourcing of several care components.
India and China are the key contributors to the Asia Pacific region, the fastest expanding market, due to economic healthcare service delivery, sizable trained workforces, and growing healthcare systems.
Emerging market potential for the Middle East and Africa is driven by increased investments in healthcare and government-supported healthcare modernization efforts.
Key Findings of the Study
- The Global Healthcare BPO Market is expected to reach USD 972.65 Billion by 2035, growing at a CAGR of 8.22% from 2025 to 2035.
- North America accounted for the largest market share in 2024, while Asia-Pacific is expected to witness the fastest growth.
- Based on Service, Payer Services held the largest market share, with Care Management Solutions as the fastest-growing sub-segment.
- Major market players include Cognizant, TCS, Accenture, Genpact, Wipro, HCL Technologies, Infosys, Concentrix, and Teleperformance.
Industry Developments
- Q2 2024: Cognizant acquired US-based healthcare BPO firm TMG Health to expand its healthcare outsourcing capabilities.
- Q3 2024: Optum launched an AI-powered claims management platform aimed at automating claims processing and reducing operational errors.
- Q1 2025: Genpact opened a new healthcare BPO delivery center in Manila to strengthen its global service network.
- Q2 2025: UnitedHealth Group expanded healthcare BPO operations in India with a new facility in Hyderabad.
- Q3 2025: Accenture completed the acquisition of a healthcare analytics firm to enhance its data-driven outsourcing solutions.
Future Outlook
Given the ongoing digital transformation, incorporation of AI, and growth of telehealth services, the next ten years for the Healthcare BPO Market will be exceptional. Future Market opportunities will stem from creating tailored outsourcing for clinical trials, predictive patient management systems, and analytical care coordination. The Healthcare BPO Market will, by 2035, further grow as a foundational element of effective, technology-driven healthcare provision across the globe.
Report Link- https://www.marketresearchfuture.com/reports/healthcare-bpo-market-1335